There was initially an insurance question that had already been verified. But when I saw the Dr, my…read moreinsurance coverage was questioned, and I had to call my insurance in front of the Dr to verify what was covered. On the upside, there is a wonderful young lady who works in the optical department. Her name was Tracy. She was very kind, helpful, knowledgeable, and helped me through the process with ease. So friendly !! For that reason, I give Tracy ten stars ! She is great ! Something tells me that Tracy is the person who keeps this place in business

The eye doctors are great and some of the employees are as well, but we will be taking our business…read moreelsewhere, due to the rude manager. He is highly unprofessional and doesn't train the employees properly on store policies. You will get different information depending on who you talk to. It's very frustrating.

I had a great experience at Pearle Vision in Maple Grove and I'm really happy with my new glasses…read more I brought in a prescription from another eye doctor I've been seeing for years, and they made the whole ordering process seamless. The staff was very friendly and patient with me AND with my two year old running around in their play area! Even though the store was busy at the time, they went out of their way to show me and give me their opinion on a wide selection of frames, without making me feel rushed. I was paired with a staff member with a similar prescription (the store manager, Odessa) which turned out to be very helpful in selecting frames as well as lens options that best suited that prescription. We had narrowed it down to two frames, and when I couldn't decide between them, she offered to take pictures of me with both so that I could see them from different angles. A small thing, but another example of their attentiveness and above-and-beyond service. My glasses arrived very quickly and exactly as expected, and I received the same great service when I picked them up and had them fitted. I would definitely go back!

Excessive fees...this office charges extra fees for services are typically included by others. For…read moreexample, they recommend that you have your eyes dilated, but its an extra charge. They also recommend that you get the drops to reverse the dilation, but that is also an additional fee. If you are new to wearing contact lenses, you must take a $129 "class", to learn how to put them on and take them out, typically included elsewhere with exam and purchase of contacts. Mind you, you still need to pay for the actual contacts. To avoid that fee, I asked for her prescription to take elsewhere, and they wouldn't do it. I recommend when booking your appointment to ask about extra charges associated with your appointment.

The whole team knew their business. The fitting was excellent. I have the right progressives for…read moreevery day use, and for work. Reading and screen use are much more comfortable than with my last pair of glasses. The lens coatings are flawless.

MN FRAUD! MN FRAUD! - Routine vs Medical coding--read this carefully and thoroughly about their…read morebilling and coding practice. I scheduled my annual routine eye check-up with a $10.00 co-pay. Note: I'm not having any issues but scheduled my annual & routine eye check up. At the appointment they start by doing some standard tests and then the DR does their normal and routine tests. If they don't find any eye issues, I only pay the $10.00 co-pay. However, (little did I know) if they find an eye condition they automatically change this to a medical appointment which now costs $65.23. Here is my complaint. The only thing different is them telling me about the condition of my eyes. So instead of saying your eyes are perfect and come back in a year they tell you about an eye condition, they'll keep an eye on it and come back in a year. Is this not the purpose of a check up is to find out the condition of your eyes. Let me repeat: Nothing (no tests, eye checks) was done different from it being a $10.00 visit to a $65.23 visit except they TOLD me about a situation with my eye. There was absolutely no additional work done during that appointment. When I have my dental check-ups they tell me the condition of my teeth. If they find work that needs to be done they don't go back and charge me for the check up. We move forward with my treatment plan. United Health Care said they pay according to the code the doctor's use. The Eye Care Clinic changing this to medical billing generates more money for them and more out of pocket for the customer. Be aware of how they code your visit: medical or routine

I love this store. Some of the reviews I have read here are petty... We are in the new normal, get…read moreused to it. Everyone here is amazing. I went to their competitor (PV) and was very unhappy. Here they took the time to do a full exam (and as suspected) the previous place did it wrong and my prescription was off. The optometrist explained everything to me which was very helpful. I just recently started using glasses (Mostly for reading smaller text) and she was able to point out a few things. Also, I was having a lot of issues with red eye and dry eye (which I assumed was caused by all the medications I take). I had tried Visine and some others and nothing worked. She explained the oil ducts and releasing those. I was 1 million percent happy with the visit. She was very knowledgeable. The staff on the floor was and is extremely helpful, kind caring. One of the girls commented that my partner and I were a really cute couple. Against my now fiancé's wishes (he wants a small wedding... haha) I told the girls they are welcome! The staff explained to me that my insurance would cover bifocals with the visible line which I didn't want. But if I got a second pair I could get what I wanted at a fraction of the price. So I did that and I LOVE, LOVE, LOVE them. They told me to pick out any frame I like and they would work with me on price. The "other" place brought out a box with 8 frames in it and said "pick one this is all your insurance covers, you can't get any other frames". I was even willing to pay extra. But PV would not let me. Don't go there... a hint it's right next to Taco Johns in Maple Grove..... I will from now on get all of my exams and glasses here. Love all of the staff here!!!!

The staff working there were great, the wait to see a doctor was way too long, and it's all virtual…read morethere is no optometrist to see in person.

Definitely 5-Stars. Going to this place makes you feel like you just went on vacation to a trendy…read morelocation. It is very inviting, AND THE CUSTOMER SERVICE - Well, if this was a hotel, it would be rated Forbes 5-Star. The level of customer service provided almost needs its own scale. Dr. Londa was very personable and did not rush me with all my questions. She has really assembled a great office and staff. Meaghan was also great. Very patient with my indecision of frame choice and was able to assist me in narrowing down frames I may like. In closing, there is a reason all of NorthStar Eye Care's reviews consist of 5-Stars. The only thing that could have made this appointment better would have been a pina colada, but then one's vision would get blurry and you may walk out of the office wearing a pair of pint glasses; rather than some fashionable frames.

Great experience! Staff was knowledgeable and friendly. You will be very happy with qualified…read morestaff and I highly recommend!!!

From Kansas City but Was in Minnesota this week for business. Realized waking up on Tuesday morning…read moreI had forgotten my contacts at home. After an all day training and major headache and a lot of traffic, I was frantically calling different eye doctors I googled in the area. When I called Eye West they were extremely helpful, kind and understanding on the phone. My fear was I either wasn't going to make it with traffic or walk in right when they were closing which is exactly what happened. Despite walking in 3 minutes before closing time, the kind and helpful attitude remained. They worked with me to find some sample contacts that matched my prescription. True life savers that week!! Thank you so much! Highly recommend Eye West if this is any indication of how they treat people!

Dr Colby has been my eye doctor for decades now. This clinic has been top notch since it opened…read more I've never had a single complaint about this place. Even in times of emergency, they fit us in and truly care for our wellbeing. I have no plans of ever looking for a different clinic.

I had a pair of Zeiss custom made readers shipped with +3's and the pale gold hue in ultra thin…read moreglass. Dave got in the blanks and custom made them to my specs with the frames and FedEx'd them to my home and they beat anything you can buy at CostCo with the cheap chinesium frames. They are perfect and will work well until I have my cataract surgery done. He called me from the Anoka Store so the credit should go there. I am super happy and I am a bit of a pain as nothing short of right is right.

This is the worst place I've ever dealt with. Messed up my glasses, and my contacts, wouldn't…read morework with me on any sort of refund, partial or full and basically said too bad. Staff was rude and the dr was condescending. Never again. Take your business elsewhere.

After multiple failed times between myself and Cabelas, Joe was able to help me with putting my new…read morelenses back into my Costas. It only took a few minutes, which was much better than the hours and headaches that led me here... Thanks again for all of your help!

Love this lens crafters! Please note that the bad reviews are primarily 6 years old. This is not…read morethe case now in my experience. We stop here for the double convenience of our eye exams and glasses selection all in one. Eye exams are super fast and you can take your prescription to be filled immediately. The retail portion is always very helpful letting you take time to select and try multiple frames and then making checkout easy. I've got a young glasses wearer so insurance is a must. We've had to visit multiple times a year in some years past and the process to get replacements is always smooth. Stoping in for a quick frame adjustment is also fast, and always free! Everyone I've had the opportunity to interact with over the last few years at this location are all wonderful!

I had an exam at Walmart Vision Center in Brooklyn park Minnesota! I received quality care from Dr…read more Heinen. Micki helped me order my glasses and she is super friendly and knowledgeable! I would highly recommend them. Thanks!

The People at for your eyes only do a great job. Very nice and caring…read more Thanks Rob Wills

From the owner: We are able to meet all of your eye care needs, including:…read more Eye exams Glasses Contacts Sunglasses