It was that time of year again.. time to get an eye and contacts exam and buy new everything. I…read morealways dread this because my prescription is so awful and changes every year, so I always need a new contact prescription and new glasses. On top of that, I hate wearing glasses because even after paying extra for the thinner lens, my lenses are so thick that I look ridiculous wearing them. This year was different. My insurance changed so I looked for a new eye care place near our home in Maplewood. I came across this location and chose it because they had Saturday hours and good deals through my insurance. My eye exam was quick and painless, and I came out with a new glasses and contacts prescription. I went to pick our glasses. Instead of searching through a ton of mediocre frames and waiting in line for what seems forever to get someone to assist you, I was helped quickly by someone that understands my style and need for a frame that goes well with my thick lenses. She walked me through all of my options and got me the cheapest set of the best glasses possible (anti reflective, thinner lenses, the whole 9 yards). After ordering them, I was led to the counter where I also ordered contacts and was given a rebate form to send in once I received them. A week later, my contacts arrived at my home and less than two weeks later, my glasses arrived. They are amazing! For literally years, probably 15 to give perspective, I've only worn glasses at night because I hate how I couldn't see as well with them and how bad they looked on me. Now I wear them whenever my eyes are tired or just for fun! It's so nice to be able to give my eyes a break, especially when I work overnights or long hours in the hospital. I highly recommend this place. They have a huge selection of awesome glasses, service is quick and painful, and the staff are all super nice and eager to help. So glad I came here!

I was here about 1-2 months ago and it was only the 2nd time i have ever had my eyes checked. I…read moreseen Dr Herde, she was amazing, very nice and professional. Sara her assistant was awesome at getting my exam started and ready for Dr. Herde to come in and take over. Sandy at the front desk also made getting paperwork done easy and efficient. Thank you to you all. I will defiantly be back yearly

Wonderful experience here the staff was fantastic everything went smoothly and quickly; I love my…read morenew glasses Just read one of the negative reviews I had an opposite experience and I'm on Medicare. I would highly recommend them

A VERY rare practice and eye frame optical shop: just 15 minutes from downtown St Paul. Dr Alan…read moreLee (35+/-), educated at Univ of Wisconsin Madison Med School and the New England School of Optometry Boston, handles eye EMERGENCIES, macular degeneration, diabetic retinopathy, glaucoma, pink eye, foreign object removal etc etc. I needed to have a very complex eye lense made because of an elevator accident 5 years ago. So it took a lot of research to find a SKILLED optician with full medical training. I wanted to AVOID at all cost going to a MASS MERCHANT like Pearle Vision, etc etc. I was shocked to find Dr Alan Lee's shop and practice so close to 94 East on White Bear Lake Road, and it was SPACIOUS modern with a carefully planned broad selection of glass frames from designer to moderate. (They also carry contact lenses.) I have a background years ago in fashion merchandising ( BloomingdalesNYC right out of college), and i found the selection surprisingly very good. Dr Lee majored in biology and neurobiology at U of Wisconsin Madison Med School and received his Doctor of Optometry in Boston at the highly respected New England College of Optometry. He was relaxed, friendly, not rushed and carefully checked all details of my prescription and exact placement of the various complex components of my special lenses. He has an assistant to help and appointments are advised. They accept all insurance and i had zero problems with this process. I received my new frames and lenses in less than 2 weeks. This is a rare find.

Really great to work with the staff in picking out up to date frames. so you get the function and a…read morelittle fashion too!

I came in with high hopes -- little did I know it would take almost 3 months to finally get my…read moreglasses. It started with my prescription needing to be adjusted, and the optometrist was incredibly condescending throughout the process. At first, Nikki was kind and said they'd remake the lenses with the new prescription. Weeks later, the lenses came back -- but with the old prescription. They remade them again, this time with the correct prescription, but then the frames broke, so they had to reorder them. When the new frames arrived, they were different from the original ones I chose. When I pointed this out, they insisted it was the same model and that the manufacturer "must have changed them." Instead of apologizing, they said they'd see which frames fit my lenses -- as if I should just accept whatever worked. By this point, I'd been back multiple times, only because of their repeated mistakes, yet they treated me like I was the problem. It wasn't until I insisted on a refund that they finally agreed to make another pair in the correct frames. This entire process was an absolute nightmare -- disorganized, rude, and completely lacking accountability. Steer clear.

We only come here because of habit we have been coming for 10 years but will be looking for new eye…read morecare provider. This location is located in Maplewood mall and they do not have a restroom that customers (who are spending lots of money) can use? I schedule for myself and my spouse we are always early and yet my appointment for 5:45 I was not seen until 6:20?

Everyone I encountered was very informative and friendly. I left feeling happy and satisfied! I've…read morebeen coming here for years. For sure my go to spot for glasses.

Mr. Mayer exemplifies what excellent service is. After a few minutes with him, it is obvious that…read morehe is a perfectionist whose goal is to have you happy and well-fitted. He makes sure the glasses you order are the correct size for your face. When you pick up the glasses, he meticulously customizes them to fit perfectly. He exudes honesty and pride in doing his job well. I won't go anywhere else.

Thorough. Conscientious that fit and lenses are perfect. Patient and always polite. Delightful…read moresense of humor.

I was hired and started my first day recently. Desiree,…read morehiring manager was so unprofessional and not trained to implement onboarding Steps for new staff. I observed hateful interactions with staff and very condescending. Scheduling did not work out for my situation, but thankful I'm not working in that horrible environment. I'm sorry for those of you enduring the constant abuse.

Busy location surrounded by many other shopping areas. Staff very friendly and honest opinion when…read moretrying on glasses. Helped with recommendations and ideas and answered all my questions. You can walk in or make an appointment. Might have to wait a little if you just walk in, but not long. Overall happy with the experience and recommend this location.

I went to Shopko Optical in Vadnais Heights this weekend. I got the absolute best customer service…read morefrom Dun! She was very helpful and pleasant. I'll certainly go there again!

I needed to replace my glasses and decided to stop by this beautiful new store. The staff were…read morewelcoming and very helpful. A big thanks to Emma for helping me pick out two new pairs!

I have been a customer for at least six years and I continue to go back. In my most recent…read moreexperience, Alexis helped me order my new frames. She was full of energy, excitement and had great customer service. After ordering my new pair of glasses frames I had them clean my current pair of glasses and see if they could fix one of the screws. This was my second attempt to bring them in and get them fixed. I was so happy when the manager gave them an attempt to fix them and she did it. I love the designer frame selection! Great crew!

I came in with an emergency situation (dog ate my glasses!) in need of new frames and lenses. I've…read morebeen coming here for many years. Sadly, not the first time this has happened. Glasses got chewed up when he was a puppy, came here, had new glasses in 1-2 hours. I explained this was somewhat of an emergency situation, and was told that I couldn't get new glasses without doing an eye exam. I came in with my prescription, it has been the same for a long time. I've also had an exam within the past 2 years or so, so I'm confident in its validity. The young woman I spoke to was so unhelpful and so unwilling to work with me. Frames and lenses are expensive enough, add in an exam I don't need, and we're treading in price prohibitive waters. I understand glasses are a medical device and the importance of valid prescriptions, but a little flexibility and humanity would have been nice. I'm not asking for nuclear launch codes, I just want to be able to see! I ended up leaving and going to the Rosedale location. Told them the same story, showed them the same prescription, and they got me new glasses in a little over an hour. No exam needed. Everyone there was so pleasant and helpful. They made a very stressful situation so much better. I've been going to the Maplewood location for years but I won't be going back. Rosedale is farther away, but well worth the drive for the superior customer service I recieved.

I had my eye exam in early January and also had the Retinal imaging completed. At the time, I…read morerequested that the images would be sent to be by email for my records, which is what they did for me last year. The really nice staff said they could do that again, however, they needed the manager to send it to me. That was about 20 days ago, and I have called to follow-up 3 times since then and the staff said they would let the manager know to send it to me. I have not received the same and it appears that the manager is not following up on it.

I sat on my glasses and didn't even know if they could be repaired. Called vision works and they…read moresaid bring them in and if we can get it fixed it would take 5-10 minutes, if not it would be about 2 weeks. When I got to the store I seen Cas A she was very kind and understanding and said she could probably fix them as long as the metal don't break when I bend it back in place. She got to work and within 10 minutes I walked out with repaired glasses that fit better than when I purchased them new. Watching Cas work was like watching a surgeon operate, she was swift and knew exactly what she needed to do.