This used to be a great eyecare practice. Recently my family has had multiple issues. Progressive…read moreeye glasses incorrectly done and they would not even look at them until I explained that they were unsafe for me to drive home with. They then checked them and agreed that they needed to be redone, without apology. My son was told that his frames were slightly bent during his eye exam. But no adjustment was made because he had to buy this replacement pair elsewhere while away at college - not exactly the way you would expect a long term customer to be treated. And finally, my daughter who has worn contacts for years was not given a contact lens prescription during her last appointment. Now she needs to spend time out of her day to come back for another exam - No appology given. Used to love this place. Sadly it's gone down-hill rather fast. My family of 4 will not be returning.

Very friendly and helpful staff! They happily explain what tests results mean and are happy to…read moreanswer any questions. I'm happy I found them when I moved to Woodbury!

We have been happy with the customer service, Drs, exams and visual therapy. It looks like some of…read morethe negative reviews are from a few years ago. They have a great selection of frames too!

While the staff were welcoming, this clinic tried to upsell me a few times. The second time I told…read morethem that I didn't want the additional test. A few days later, I received a call to schedule the additional test. I was surprised by the eye prescription they gave me. After my appointment, I compare it to my previous prescription and it was very different. I got a second opinion and the prescription was definitely off.

Employees at this location are helpful and knowledgeable. The selection of plants is top notch. The…read morepharmacy also does a nice job! Thank you Woodbury Costco!!

Purchased gas before attempting to go in the store. I lost my costco card. Walked back to pumps…read more Thankfully someone turned it in. The store seems smaller than Burnsville Costco. It wasn't overly busy either. My score of the day was 50# bag of sidewalk salt for 97 cents. I put 2 in the cart. Not really needed until next year, but I have a garage. Found springtime jingle jangle snack mix, sweet and salty snack mix and Kirkland benadryl for 4.99. I stop at my company office in Woodbury about once a month. With 94 East open again, it's easy to get to.

My family has been seen here many times over the past few years. Everyone has their own experience…read moreat a place so I don't discount other people's experiences here but for us, it's been pretty good. The staff are friendly and helpful where they can be. We often go towards the end of the year to use up our fsa money so we know they get pretty hectic--everyone's trying to do the same. We just give them a bit of grace and understanding cause they are nearly nonstop busy. I will say though, and this is not completely their issue but my insurance company's as well, all the extra costs for xyz to make your glasses better are $$$. Got two pairs of glasses for my husband which amounted to over $900 after insurance. He's just gonna have to get better eyes.

The people working here are knowledgeable, and I was seen quickly within the time of my…read moreappointment. The assistant helped me with the first part where they do the three different devices to measure your eye health. The doctor didn't take very long and was pretty quiet, but he got my prescription perfect. I ordered a years worth of contacts and it only took about a week and a half to arrive.

Much better customer service. Blew me off 3 times. I fianaly just walked out. There are plenty of…read moreother vendors

Stay far away from this place. My wife took a brand new pair of Maui Jim sunglasses in for a…read moresimple adjustment and they shattered one of the lenses. Before they started the adjustment they made my wife sign a waiver because they do not sell Maui Jims any longer. The unexperienced technician took the glasses and started heating the center trying to turn a non wraparound frame into a wraparound frame, simply ridiculous. She shattered the lens handed them back to my wife without an apology. The manager basically said you signed a waiver it's not our problem and again no apology. So much for customer service

Always took time to answer all my questions. Was very thorough and friendly. I would recommend them.read more

Dr. Horner is great at what he does and is super helpful. HOWEVER the lady at the front desk was…read moreextremely rude and snotty, making the entire visit unpleasant. Her attitude made me feel unwelcome and uncomfortable, and it's enough that I'm seriously considering not coming back.

Received a call from LensCrafter almost 2 weeks after this debacle and was told that I can come in…read morefor a refitting free of cost. I did go and got the correct brand listed by the doctor on the prescription, so adding a star for that. Although I had already used my last year's prescription to order the correct contact brand but meh, will keep the paper as a reminder for this experience.

Update: 3 stars to 1. Picked up my new glasses on 12/1 between 12-2pm. New frames but it was still…read morescratched. I know it's not their fault but come'on. I tried to wear it the night I got it to Slander but not even a mile outside, I saw streaks of lights or rays coming out of every light sources. From lamps and car lights. Today 12/3 between 12-1pm, I brought it back and Tom accused me of taking my glasses home the first time around when it was him who I gave my glasses to to replace the frame.Then he said he couldn't replicate my problem. I also heard him and an eye tech laughing about my problem behind the counter. I told them it was AT NIGHT. NIGHT. Geez. They don't listen at all and WAS MAKING FUN OF ME. This Tom guy gave me an attitude the first second he saw me. I don't understand why. It is not my fault for having to visit this place this many times. On 10/09, I ordered 2 pair of glasses. One was to be ordered because they didn't have it in stock. The lady told me it'll come in a week. Within 2 days, 10/11, they texted me that my glasses were ready. For some odd reason, my phone received it but I don't remembered seeing it. For a whole month not a single person bothered to text or call me again to pick up glasses. The whole time I thought it they were just busy. That's why I waited a whole month. I eventually picked it up. But here comes the sus part. After I got home from picking it up, I noticed that one of the frame was all scratched up on the front. I immediately brought it back the next day. The dude told me they did not have it in stock and it will take at least a week. I then realized that they MUST'VE used the DISPLAY FRAME instead of ordering the new frame a month ago. That's how they got my glasses done in 2 days. Now, it's all just speculation but everything kinda adds up. Hopefully my new frame will be scratch free!

In the past, I've been able to order new lenses at St. Paul Opticians without new frames. When they…read moreare ready, I would go to Maplewood and sit in the waiting room while they changed lenses. Very handy when I had fairly new frames. This week I was told at the Oak Park Heights office that the option is no longer available. I would need to surrender my glasses for the ten days or so it takes to make new lenses (not an option-I'm quite blind without them) or buy new frames. Very disappointed with this money grubbing and cynical change. I'll go elsewhere.

Horrendous experience. R****** was unhelpful, dismissive, and rude (not only with me but also with…read morethe customer before me). My ophthalmologist was stunned by all the things he had told me. Take your business elsewhere, anywhere else.

Exceptional experience, overall the staff is friendly and knowledgeable. I have a weird…read moreprescription and I really appreciated how the staff worked as a team to ensure I had the best options for my prescription. A special thank you to Emily who smiled while patiently answering ALL my questions. She took care to consult with her colleagues on the intricacies of my prescription and frame choice, explained the lens types for each plan, and presented the myriad of pricing options I requested. After we finished, she was kind enough to adjust and clean my current glasses. I can't wait to pick-up my glasses!

Always takes way too long, every time no matter how many people are working. People were falling…read moreasleep in the waiting area.

Really great to work with the staff in picking out up to date frames. so you get the function and a…read morelittle fashion too!

I came in with high hopes -- little did I know it would take almost 3 months to finally get my…read moreglasses. It started with my prescription needing to be adjusted, and the optometrist was incredibly condescending throughout the process. At first, Nikki was kind and said they'd remake the lenses with the new prescription. Weeks later, the lenses came back -- but with the old prescription. They remade them again, this time with the correct prescription, but then the frames broke, so they had to reorder them. When the new frames arrived, they were different from the original ones I chose. When I pointed this out, they insisted it was the same model and that the manufacturer "must have changed them." Instead of apologizing, they said they'd see which frames fit my lenses -- as if I should just accept whatever worked. By this point, I'd been back multiple times, only because of their repeated mistakes, yet they treated me like I was the problem. It wasn't until I insisted on a refund that they finally agreed to make another pair in the correct frames. This entire process was an absolute nightmare -- disorganized, rude, and completely lacking accountability. Steer clear.