Been using Shawn for years. Experienced, knowledgeable, friendly, and priced right. Moved out of…read morestate, and still come back whenever I need glasses. Won't use anyone else.

I've been a customer here since 2003, so this review is long overdue…read more I stopped by yesterday 8/1/2023. One of the tiny screws on the side of my glasses came loose and fell out, and Miguel fixed it right away. I purchased these frames here back in 2020, every time I have been here for new glasses they have a great selection of frames, and everyone here has always been very nice, kind, and professional. The true definition of a five-star experience.

Superior Optical is the GO TO place for glasses. Phillip has helped our family with glasses for…read moreyears. He knows our style, picks out the perfect frames every time and fixes them whenever we have a problem. Phillip went out of his way to coordinate getting the glasses to the store when my visually impaired son could not drive there when we were out of town. Will never shop for glasses anywhere else. Win win win!!

It was a pleasure doing business with them. The salesman was knowledgeable and professional. The…read moreglasses arrived promptly.

Zeifert has been at the Renaissance place for several years and I have always admired them from the…read moreoutside. The storefront looks lovely and inviting. We finally had an opportunity to visit Zeifert when my husband decided to get a new pair of glasses. There was no need for an eye exam so we only experienced the store portion. It is as lovely inside as outside. Clean and organized. The bad: The initial portion of our experience was awkward - it took them a moment to start talking to us and then they were very focused on getting all the details of my hubby's insurance. The lady who was dealing with us kept asking her co-worker if she found the insurance info yet, if she can confirm it, is it there, does he have insurance, do you have it, did you find it...? I am really not sure why was this so important as the insurance only covered small percentage of the glasses cost, we still had to pay most of the total price. The good: Once she confirmed the insurance details, her demeanor changed, she smiled and started helping us choosing the frames. From then on, our experience was great. They have a nice selection and it took us a while to settle on the winner. They even had his prescription strength in stock so we were able to have the complete glasses at home that evening. Prices: It is hard to judge if the prices here are much higher than at any other eye glasses store, however based on the location I would say yes. Definitely not a bargain place :) Overall: If price is not a deciding factor, I would recommend Zeifert for your eyeglasses needs. Hopefully they will learn to provide good customer service from the very beginning, regardless of your insurance ;)

I was seen today for an emergency appointment. I did not have an appointment but Dr. Zeifert manage…read moreto see me practically with no wait. She meticulously examine my eye, took care of my problem and provided me with outstanding care and guidance. Very friendly staff, highly recommend her! Sergio Rubinstein

The store is conveniently located in the center of town (on the third floor) of an office…read morebuilding, so they're not as easy to find, but they are friendly, helpful and the price was right...

Sat on my favorite (expensive) sunglasses. Googled optical shop near me. Deerfield optical was…read moresuggested. I left a message to see if it was possible to get these fixed and Laura returned my call. She suggested I stop by and she would take a look. I went into the shop, which has a huge collection of frames, she had my glasses fixed in a minute for which I am very appreciative. I would definitely go back if and when I need new frames because she was an absolute pleasure. Laura... Thank you again. Faith

Everyone was wonderful. From Mary at the front desk, Alec and Dr. Tran doing the eye exam and Dena…read moreordering my contacts and checking out, the entire process was thorough and seamless.

Someone did contact me and told me that Dr.Eiden had retired about a year ago! Thank goodness,…read more Dr. Allen is no longer there either. "Angie" also asked me to change my rating, but I can't. The lab is the worse, too. Besides breaking every one my old pairs, this lab would take forever (weeks and sometimes months) to send my glasses back to me. My current optical departments sends them back in two weeks!

Unfortunately I am still waiting for my prescription contact lenses. I called yesterday to inquire…read moreabout the status and I was told they were lost? And that they would consult with the dr and call me back. That was yesterday and I still do not have an update. I don't SEE what the problem is (did you SEE what I did there?)

Was given printout of another customer's contact and glasses scrips instead of my own. The…read moreprintout included the customer's name and address. Not sure where this falls in terms of patient confidentiality. Took me over an hour on the phone the next day to get my own prescriptions sent to me. Office is either understaffed or badly managed or both. Would not go there again.

Hey, Northbook! You have a gem in New Days Optical. I was a customer of John's for more than 15…read moreyears when he was in Chicago. He is amazing. This is a one-man-show kind of store, but all you need is John. He doesn't do exams, so go to your eye Doc first, then bring in your prescription. John will make sure you have the perfect fit. Over time, I progressed from single vision to bifocals to trifocals, and he made sure the lenses were just right. No new-glasses-nausea! The fitting experience alone is an almost spiritual experience. Just go. You'll be glad you did.

This guy is a total jerk. I just went in to look at frames. I wanted to be sure the place I went…read moreto had frames I would wear. I asked to try a few on and he puffed out like a chicken, said he's a very serious doctor! The best!" Then he went and sat behind his desk. I was unsure what just happened so I said, "So...I can't try any on?" "NO!" I'm not sure why he did that but it was a total jerk move and I would only go here if you enjoy getting yelled at, otherwise I would stay away.

Great customer service! She accommodated us for an emergency fix for the eyeglasses of the boy i'm…read morewatching. I called in 3 minutes before they close & she waited for me, what a life saver coz he needed his glasses for school the next day. Thank you again!!!

Marcus Opticians in Glencoe is another example of why we should all shop local…read more Choosing glasses is not always easy and they can be expensive. Ann, the owner, is the best I have found (and I have been wearing glasses since 4th grade) at helping choose at frame suits a face (and its personality) the best..

Dr. Kulbak, and Staff : Abi, Marissa, & Gladys were great! They kindly and efficiently fixed my…read moreslightly broken eyeglass frames. And then connected and chatted a bit like we were old friends. (PS for also have Spanish-speaking, mulit-lingual staff!) I LOVE that about a business!, .. acting friendly! :-) It's beautiful in it's design, and layout, (+ Downtown HP location), and has a good frame selection. All MyEyeDr locations I've been to in Chicagoland are good. But THIS is one of my favorite. Thanks again, Ladies!- you're LOVES! And you just extended the life, and tightened up, and made beautiful again - my (few years old, but cute) Coach glasses. :-)

Updated because after my review was posted customer service reached out and ultimately refunded the…read moreextra amount that I had been charged. My experience with customer service was excellent, however I'm still put off that the additional charge happened in the first place.

I don't take very good care of my eyes and it is finally to the point where I need glasses. I did…read moremy research and went to my appt. People were friendly and helpful at check in. Showroom was clean and inviting. I could not be happier with the treatment I received from beginning (Dr Udesky was patient and kind in his explanations) to the end (Brian fitted me with a few pairs that now not only look awesome but allow me to see the world in what feels like HD! Thank you to everyone at Northbrook Family Eye Care.

I had a very positive experience with Dr. Udesky and his staff. We moved to the area several years…read moreago and I'm only now updating my medical care team to be more local. Between COVID and having an unreasonable stash of daily contacts, I put off my eye exam for longer than I should have. I really need new glasses, though, and had some urgency around spending HSA money that was rolled over during the pandemic. Scheduling was easy peasy - I made my appointment on the website and received a confirmation quickly, which included instructions on completing new patient paperwork online in advance. I received a text reminder of my appointment the day before. I was greeted right away, given a few additional forms to fill out, and then taken in back for initial testing. I waited in the lobby for a few minutes before my exam with Dr. Udesky. It was a brief wait and, honestly, the highlight of my day because I got to see how sweetly Dr. Udesky and his team interacted with the patient before me - a little girl who appeared to be four or five years old. She wanted her "eye pictures" to take home and they printed copies for her before sending her off with a fist bump. My exam was great and Dr. Udesky was friendly and warm. I asked a few questions about my current daily contacts, whether contacts or glasses would be better while staring at computer monitors all day, etc. He also gave me some helpful insight into my eye health relative to a medical condition and understanding long term care. I'd been on the fence about ordering glasses or going with an Internet retailer but, genuinely, Dr. Udesky offers competitive pricing (at least in this scenario where I was also committed to ordering contacts). Maria helped me choose frames and I'm excited for them to come in, particularly after years of being unhappy with my glasses from another retailer that bent and were misshapen almost immediately. She was knowledgeable, took my feedback into consideration, and selected the winning pair. I suppose I should mention that I don't have glasses or contacts in hand so this could change, but given how positive my experience was, I'm currently a happy customer and glad to support a local Northbrook doctor and his team. (For the record, I was also sent off with a fist bump and an elbow bump so that doesn't appear to be exclusively for the kids.) :)