Had my second cataract surgery on 1/13. The experience was one of efficiency, empathy and…read moreattention to any and all of my concerns. I was anxious about getting it done but I was taken care of royally from start to finish. Dr. Cervantes is the doctor we all hope for when facing surgery - caring, professional and down to earth friendly.

Dr. Lorenzo Cervantes…read more I want to start by thanking you and all the wonderful staff at the Surgery Center of Fairfield. I came to you with high expectations because of all the recommendations I received from former patients. I must admit they were right it was a pleasurable surgery experience from all aspects. From the reception to all the wonderful staff interactions and of course you. I never felt uncomfortable anytime during both of my cataract surgeries and for that fact I thank you and would recommend you to everyone who needs any eye surgery.

I went to the office for an exam and called ahead to ensure they took the Aetna Vision. After…read morewaiting for the appointment, I went to the office only to find out they wanted to charge Aetna medical and not take Aetna vision. The economic payoff for Robbins is much higher in billing through medical insurance. When I complained, they said they would deduct the $50 co-pay from my bill so I would not see a difference--the first of many lies. Bills after two years, I called them on an $80 balance and paid $60 to end the BS; they "waived" the $20, or so they said. Another three years, and they send a $20 bill every three months. Today I paid the "waived $20 to end their larceny. How desperate is this operation? They spent three years collecting $20, which they had waived. Do not fall for the BS coming out of this place. Stay away. You have been warned. As far as service, I would never buy their high-priced glasses; I would go blind them go to Robbins again

Went to Robbins after being referred by Yale, for my follow up visit i received a voicemail the day…read morebefore the visit saying Dr. Robbins day off is Friday and she wont make the 9:30 appointment to call to reschedule, I took it upon myself to find a new optometrist, Friday comes and I received another voicemail at 9:10am 20 minutes before the cancelled appointment saying if I can be there at 9:15 she can see me. Im looking for a bit more professionalism.

Appointment times mean nothing to them!! I wasted and waited half an hour and I had to reschedule…read morein order to return home in time to get my kid off the school bus. I was told the appointment is an hour an half. I asked does that include the wait time? The answer is NO. They disregard your appointment time as standard practice. I have no idea how long the wait actually is I could not wait longer than I did. I just got off the phone. They will make you wait for an hour and half. I was just told they schedule appointments for every 5-10minutes. This is poor office management. I canceled my appointment for my daughter after they wasted so much of my time. An hour and half wait if unacceptable and disrespectful. They need to re-evaluate their office management.

Dr. Diaz is truly a healer. He has been caring for me since I was in the Burn Unit for burns in my…read moreeyes from Stevens Johnson Syndrome. I would not have my vision if it had not been for him. His practice is always friendly and very efficient. I highly recommend.

I had an eye exam in Nov 2025 and was given a stronger prescription for progressive lenses. I…read moreordered new glasses from Pearl Vision and have not been able to adapt to the new script. I went back to PV twice and they suggested returning to Modern Focus as the lenses matched the script. The Dr at MF said my vision changed and gave me less of a correction. I feel her 11/25 script was inaccurate but she said no and charge me $60 for the new one because I didn't buy glasses there. What a rip off! PV is making my new lenses for free. Now that's good customer service. Oh, and I was the doctor's first appt of the day and she arrived 15 minutes late to work. Like my time isn't worth anything? Needless to say, I canceled my next exam. I went to Dr Gould for years and always received excellent care and customer service. MF could use a little training on both areas.

Dr. Kaplan performed cataract surgery on both eyes, one month apart…read more we discussed his giving me mono vision, which I had had for 25 years due to laser surgery on one eye. My eyesight after the surgery was 20/20: good for reading without glasses and distance within a week. Excellent job! Great office staff for routine eye checkups.

Hanny is terrific and very patient. He was very helpful in obtaining my prism lenses, and…read moreexplaining exactly what he was doing and what I needed. I couldn't ask for more attentiveness. Thank you!!

We went to eye Care center for my husband's cataract problem.Dr. Brandon made the surgery with no…read moreproblems . Dr. Brandon even answers my questions about the surgery .We are so blessed to find him as a doctor .God bless you Dr. and thanks again for everything you did for my husband. The eye care center deserves more than 5 with all the staff We will recommend this place to anyone without hesitation. Look

I showed up at the East Haven, CT office to find no waiting area. I had to stand and wait for my…read moreturn to speak to the receptionist. The office is one big room divided by small partitions. My exam was done basically in the hallway because there was no room. When Dr. Noecker came into the exam room, he said "You know how this goes, right?" Well, no I don't. I'm not an ophthalmologist and it was going to be my first surgery of any kind. He explained the procedure to me, but not the possible problems that may occur during or after the surgery. I read his reviews on other sites & saw a lot of "1 stars" with major complaints so I have decided to cancel my surgery and go with another ophthalmologist.

Horrible experience at Fairfield location today. Did not get to see the Dr. Upon check-in I was…read morehanded 5 pages of paperwork. I had a broken shoulder surgically repaired last week, my dominant/writing hand. My arm is immobilized. I asked if there was another way I could provide the information because I was left-handed and would have trouble filling out the paperwork. The person I was speaking to went around the corner to ask someone else and I heard her say 'he can fill it out with his right hand.' I walked around the corner and said, 'you've got to be kidding me, there's no other way I can provide this information to you? What if someone has a disability, how would they do this?' The response was 'Their aid would fill it out.' I just took my insurance card and id and left while saying, 'or perhaps you could have provided the paperwork in advance, provide it electronically, or let me answer the questions verbally like every other office has been able to do.' I've had multiple first-time office visits in the past few weeks due to the broken shoulder. Very hard for me to politely explain how obnoxious and unnecessarily rude this was. Not to mention how out of line the response to the disability question was.