Needed new glasses for driving so I called Eye Q Optical based on their excellent reviews. Got appointment for eye exam that same day. Received thorough eye exam from lovely optometrist, and then staff member who is obviously expert at analyzing face shapes found me the perfect frames. Also got reading glasses while I was at it. When I went back a few days later, there was a problem with one of the lenses in the reading glasses, but they fixed it while I waited. Great service! Recommended. read more

My 5 year old son is autistic and has speech delay. Unfortunately, I will never return to Eye Q Optical. They advertise on their website that they service children. We first went to Eye Q when my son was 2 years old. They used to provide great service and was amazing with my son. The older gentleman...I guess was the previous owner...was an absolute gem. The lenses I have purchased from Eye Q have been the most accurate compared to other places I have tried. The prices are not bad compared to other places. But, over the years, with mgmt changes, the service is not the same. I went recently to get my son's annual prescription filled. They told me that they carry Tomato and Dilly Dally eyeglass brands. But when I went to the store, they had ....4 or 5 frame selections between both brands. I should have left then. My son picked a pair of dark blue Tomato frames from their very limited selection. I then notice that they did not take my son's eye (PD) measurement. I thought that they had taken it a week prior when my husband took our son. But when I called to ask, they stated that they could not take my son's eye (PD) measurement because my son was too hyper. Granted...he was. Anyone with an autistic child knows the struggle. Other places are I went to were accustomed to young children, so they give a toy and have patience. Anyway.... Eye Q did a visual "guestimate" of my son's PD measurement. I have been to other places. The staff all managed to get his eye measurement with the machine. My son has speech delay, so he cannot communicate whether his glasses are blurry or whether he is having other issues due to incorrect PD measurement. When I spoke to them about taking my son's eye measurement, Eye Q stated that there is a 1 year warranty on the lenses. If there is a problem, I can have them corrected for free. Eye Q also stated that they must send out the lens scrip to be filled externally since the lens is a 7. They could not fill the scrip in house. That was fine. I receive a call around 2 - 3 business days later stating that the glasses are ready. I go today to pick up my son's glasses. The glasses were in a plastic bag. When I asked where the kit is that typically comes with Tomato glasses, they stated that no kit comes with the glasses. I have purchased Tomato glasses previously. They always come with an eyeglass holder and a kit containing extra screws, screwdriver, extra nose pads, etc. They told me that they would need to "call the other store" to inquire whether they have the Tomato case. I could come back for it. I declined. Then they gave me a Nike case, strap, eyeglass cleaner and a cloth. Now that I have the glasses home and can examine them more closely, it seems that the glasses are used. The adjustable part of the arm that goes around the ear slips off way too easily. It is not secure at all...even for an adjustable arm. My son's prior Tomato glasses were secure....because they were new. I also notice what seems to be scuffs on the adjustable arm. If you have small children with special needs who need safety glasses, this is not the place for you. It is important that my son is happy with his eyeglasses and that they are new. My son yelled when he tried on his new glasses and refuses to wear them. Granted, this could simply indicate that my son wants a different style frame. But Eye Q is not honest about their children's safety eyeglass selection. This is a lesson learned. Update 3/29/25: Just met with the store mgr. He was late. This was an indication of how things would go. He refused to issue a refund for their faulty glasses and their poor service. Instead, he makes up some lie about all Tomato glasses needing UV glue. If the arms are glued down, they are no longer adjustable. He then arrogantly states that if I was unhappy with the assortment, I should not have made the purchase. As for them not taking my son's PD measurement, he attempted to lie again stating that they took it. I clarified that this was in 2024. Steer clear. read more

"Technically" good: do all the detail work well. And: Actual Human Beings--which I no longer take for granted. I got my one-hour glasses in . . . less than an hour. I genuinely enjoyed the experience (does NOT happen often). read more

My family has been coming to Eye Q Optical since before I was a spawn. I am thankful that this business still is standing. Everyone here treats you like family. I cannot recommend it enough. read more

This store has been here for a long time but I never stopped in until the other day. They are located in the small shopping plaza some there are some parking spots available but they get taken up pretty quickly if it's busy. There's metered parking closeby though. I just stopped to have my glasses fixed. One of the legs had popped off. They were able to fix in a few minutes and it's was $5. Hard to beat that. The gentleman that helped me was very nice too. He explained before he started that there might be an issue because of the way the leg broke off but he was able to fix it. read more

Professional and friendly staff with a decent frame selection. Good service that is timely and reliable.

Have been coming here over the past two years. I recently moved away and I will miss this optical so much! Great deals on my glasses and friendly staff! read more

Great place and friendly staff here. Robert is a great technician and fixed my glasses quickly. A+ highly recommend

I had stopped using Eye Q for a while, to use a discount chain, but I decided to return to Eye Q because of their excellent service. Their prices are fair so why be a penny pincher? Plus they have a parking lot, a rare commodity in Forest Hills! read more

Robert and Tina were professional, courteous and had excellent technical skills. Within a short order they helped my 94 year old mother obtain the glasses that she needed. I recommend Eye Q without reservation! Judge Faraguna read more

This place is a Sham . Derek is only monies motivated . He Derek is the owner . He tries his best to come across as Mr nice guy . However his intentions are only and only monies related and relevant . He holds sub par optometrist in his store . Which translates to pays them less . He nickels and dimes u on any purchase . He won't even give you a proper eye wear case . You will have to ask him for one . He will make a face and then give u some used garbage he found somewhere . Or actually ask you to pay him for his used garbage eye case . He Derek will bill your insurance for every possible scenario he can that involves an eye exam . Even if u never even had an exam !!This guy is a hokey pokey funny man . Hiding his lying face behind an old beard. He has one other guy that works there . Robert . That's the only Nice normal guy that exists in that store . He has been there for years .You can tell that he too can't stand them. It is what it is . There are Many places to get a prescription from and to buy glasses from . Derek will smile at u all day as long as u keep paying what he wants . For him it's only about the money . He or any of the women that work there do not care one inch about the health of your eye . Or how u feel about the lenses/glasses they prepared for you. All in all buyer beware . He Derek and The women there will also determine their approach to you by the insurance U hold !!! Which again only translates to how much can he make !!! People that are genuine generally don't need to try so hard to come across as genuine .When you have to try so hard means something is naturally not right . Many places to get a real eye exam. I would recommend you get with your opthomologist not some back a.. optometrist in the back of a store in a shopping center looking to sell you a pair of glasses . Buyer beware . Spend your monies wisely..... read more

If I could give more than 5 stars I would. Derek Robert and Tina are the best . I've been going there for a number of years and recommend it to all my friends . They have the latest designer frames and really know how to take care of you . Every pair of glasses I bought there I have gotten compliments on. They have sales and specials going on seems like all the time . Its like visiting friends. read more

Eye Q Optical - Optometrists Near Me - Forest Hills, New York

Dr. Gut and the staff at Eye Q Optical have consistently provided me great care and service.

I have been using Eye Q for over 30 years. Derrick cannot be more accommodating. Tina & Robert are also a pleasure to work with. I highly recommend using Eye W! read more

Excellent service, super patient and friendly. Big selection of frames at reasonable prices. Treated my 85-year-old mom like family. They even delivered my mom's glasses personally for free. Now that's old world quality service. And they have parking too! read more

This eyeglass store has to be the nicest place in Forest Hills!! My family has been coming here for over 20 years.and Derek is like the owner of a country store...so warm and friendly. Tina and Robert are very helpful and their selection is pretty extensive from high end to lower priced but fashionable. The optometrist on staff is very thorough. Please patronize this store read more

The customer service at Eye Q is stellar! My son and I had an exam there with a doctor that was very thorough and answered every question we had. She was wonderful with my son. We then picked out our frames with the help of the staff. Our insurance had changed to a new company that has a horrible website and it was quite challenging to figure out what they covered, but they very patiently made calls and worked it out. I highly recommend this gem of an establishment! read more

Awesome service. I am 27 and I got my first pair of glasses here when I was 7! Really good selection of glasses and though I made the switch to contacts in high school I am thinking about getting a new pair of backup glasses. If I do it will definitely be from them! The people here are so, so nice. read more

Derek, Tina, Robert, and Dr. Katherine are highly qualified, caring, thoughtful, and very accommodating. They offer a large selection of stylish frames at every price point, an excellent eye exam, instant DMV entry, and a personal fitting, all in a comfortable and friendly atmosphere! read more

Great place, awesome customer service. Staff is very friendly and helpful. They really take the time to help you pick out the perfect frames. Lots of great styles to choose from! read more

Eye q optical is the best place to buy glasses.the service by it's owner Derek and his manager Tina is exemplary I have been their client for over 25 yrs.they are honest caring and very professional.the very best in Queens. read more

Derek, Robert and Tina are the best around. You can't beat their prices and they will not pressure you to buy anything you don't need or want. The doctors are great too. They are very honest and will help you find the best look for the best prices. I have been going to the store almost 30 years since I was a child and will bring my children here one day. My husband loves the store too. They are affordable and very friendly. Free parking out front and they will take you without an appointment. It's like going to see family when we go to Eye-Q! read more

Second generation, totally satisfied client. Great quality, pricing, and staff. They have earned my family's trust

I took a pair of frames that I had bought there to get a replacement frame. They broke the hinge on the frame and told me I could get a new pair for $90. I went to another store in the neighborhood to get the new frames. They told me they could fix the ones I had and fixed them at no charge. Eye Q was either unwilling or unable to fix the frames that I had purchased at their store which they broke. read more

Flexible - that's how best to sum up this small unassuming place, and I needed flexible. I am every opticians nightmare: got an eye check elsewhere, got my new frames elsewhere, got no insurance, am cash frugal, and got too much information from reading the internet. Derrek put up with all of that, and even let me confirm my progressive prescription with their thorough house optometrist and check my old glasses on their lensometer. a week later I picked up the best progressive lenses and treatments in my own frames working wonderfully, and am confident I got it done 20-30% less than would be possible elsewhere, and with far more accurately than what is possible from online dispensers who could not have done it any cheaper. there are a dozen opticians walking distance along Austin street with pretty or opinionated salesgirls, large well stocked showrooms hosting multiple in-house lab coat opticians, but once you realize how much you end up paying extra for all that useless overhead, come across Queens blvd and give EyeQ a try. read more

I was getting my first pair of glasses in the States, so I was really nervous and did not know what to expect. I found out this great place based the on the good reviews on yelp, and it turned out to be a very enjoyable experience for me. Staff was friendly and prevented me from getting unnecessary expensive features of lens, and suggested me get prevencia, which is really good for me because I look at the monitor for over 12 hours per day for work. They also helped repair a child's broken frame for free, while I was waiting for my lens to be assembled. Would definitely recommend this place! read more

I really like the service i get at eye q. Robert, Derek and Tina are so nice and very accommodating.

I have been going to eye q for about 10 years and must say the service is amazing and the employees/owner are very professional and knowledgeable. The selection of frames is very good and they are always updating their selection. if my glasses break or need an adjustment they are always there to assist me in an expeditious manner. There is nothing better than having easy access to a local optician who has your records and knows your name and needs. read more

This places is very good. They are very helpful and good in explaining before we make choice what do we like to do. I was very happy with their service and I would recommend my friends and family to go here if they could take your insurence . I give them 5starts for their services. read more

i do not like to give bad reviews but i feel i must share my experience...if you are the kind of person that needs your questions answered thoroughly and you need your doctor to make you feel comfortable and to not rush you, this may not be the place for you. also, if your insurance is covering everything 100%, these people might give you an attitude. i went in thinking it would be a good place from the reviews but my experience wasnt good at all, i had to wait longer than i was told i was going to wait on the phone and two random people who seemed to know the people who work here just walked right in. i was not even greeted when i walked in but they were. they made an indirect rude comment towards me about how people get free glasses and free exams with their insurance and gave me nasty looks. even though i disliked how fast the doctor went and how the doctor just didnt care at all and just wanted to get the job done, i thought that the glasses would be fine, and in the end my glasses are not correct at all. the glasses are pointless. i should have spent more time when i picked them up before i left but who thinks that the optometrist is going to give an incorrect prescription? blurry, double vision, just very wrong glasses and i wont even return to have them corrected because the whole atmosphere of this place was so rude to me, never returning to this place ever again. read more