Dr Kwik and the crew are awesome attentive to my needs i refer my whole family and friends to see them for your eye needs.

I'm happy and that I found this eye center in Queens village. The customer service is awesome. The optometrist an ophthalmologist so on point. They noticed something going on with my eyes and immediately set an appointment for me to get my eyes checked for cataract and glaucoma. They have a great selection of frames, designer and non designer frames. And side note, I never had a problem with parking because if you can't find a parking space on the street there's a shopping center parking lot right across the street. read more

Could have been more professional, they were not customer Friendly, especially avoiding giving me a invoice to see what I paid for. I was informed that there prices were different from other stores. Never again will I purchase anything from Hollis Vision care. NEVER They are a rip-off.You can get a.better deal elsewhere. read more

Not walk in friendly contrary to listed Groupons and advertisements. Front desk worker rude.

Franhill Optics used to be the best, I have been coming here since I was 13 yrs. old, I am 58 yrs. old. When I entered the office I was greeted warmly and asked to have a seat. I had to wait about a 20 minute but I felt that was ok even thou I was there at my appointment time. The doctor was very knowledgable and friendly. When the appointment was over I moved on to the frames process. I was given a selection of frames to choose from and I choose a pair. Then the person asked me about some kind of payment option that would allow me to make payments to pay for my prescription. She never said how much the prescription was and she went ahead and ran my credit and I was approved for $1500.00. I thought cool i won't have to pay for them all at once. So she explained how much the payment were going to be and I signed the agreement and was told i would be receiving a Care Credit card in the mail. I was given a receipt and I left. This morning I received an email asking me to do a survey that is when I took out the receipt and saw that I was being charged $1,500.00 for just the glasses. I have Medicaid and I am unemployed both we're known by this salesperson at the time. I feel l was taken advantage of by this woman. I was used to the service I used to receive when I went to FranHill Optics. Today I feel I was robbed. I called them to ask if I could cancel the order and the agreement and was told no. If I wanted to cancel I should have told them yesterday. read more

I would give this place 0 stars if I could. I went here to get a new pair of glasses and was completely ignored from the time I walked in. Terrible customer service, thankfully I went somewhere else where the customer service was excellent and was I able to get a new pair. read more

I love Hollis Vision Center! I have been coming here with my family and friends for nearly a decade! All the staff is professional, down-to-earth, very knowledgeable, and have an incredible eye for frame-styles. They are true experts in their field! They also have a large selection of frames to choose from and work with many insurances. Hollis Vision Center is conveniently located near a strip of stores including everything from the famous Gabby's Pizza, a drive-in Dunkin', etc. Directly parallel to the strip of stores is public transportation. I would recommend Hollis Vision Center 10/10. They treat you like family and eventually you become family. read more

Franhill Optics/Hollis Vision Center - first impression was positive given the professionalism and friendly approach of the staff. it took me minutes to fill out my coverage and personal info, then i was introduced to the eyeglass frames part of the establishment. the optometrist was so helpful and considerate and my eye examination was completed in about 10 to 15 minutes. many options for FREE EYEGLASSES/FRAMES based on your health coverage, and many frames starting from $49 USD and up. i can't wait to go back there for my new glasses!!! - deokumar gandharry read more

I have been coming here for over 10 years. Easy and quick service. Never more than 5 mins wait time. Glasses come on time and they send text messages to keep us updated for appointments and pick ups. I, once stepped on my glasses two days after I got them and they replaced them at no charge. They even went above and beyond to give me an interim pair while I waited for my new specs. Anne Marie has been the manager for as long as I remember and she is amazing. Always greets me by my name and remembers my prescription even when I don't!!!!! Such a nice and friendly environment, rather than a factory that some medical practices have become. read more

My wife and I have been coming for over 10 years to Hollis Vision Center. A quick eye exam with their nice Dr. A very large selection of glasses. All paid by my VPS insurance. Excellent service and the place is COVID ready. read more

Horrible experience. Went to get my glasses tightened and SUPERVISOR couldn't fix it. Gave her my glasses to tighten and she broke it. She claims she tightens glasses from the middle, which is true but bent my glasses and the arm of my lens slipped out. Went back and she did not want to even fix it. She claims it was a "coincidence" it broke. Had my glasses tightened by MK Vision, never was there a problem. Never go to Franhill optics!!!!!!! Supervisor had a really bad attitude as well when I walked in. Horrible service. Horrible experience. How can you say it's my fault I broke my glasses. She only seen me with it on 2 seconds after she tightened it. Hours later it broke off when I closed my glasses. Such a coincidence.... Not sure they even know what they're doing. Only nice person was the optometrist. read more

Hollis Vision Center - Versace glasses broken upon tightening. - Optometrists Near Me - Queens Village, New York

Hollis Vision Center is the type of business that you will be completely satisfied. From the time you make your appointment to the time you complete your visit you are treated will utmost respect. The staff is courteous and respectful. read more

Great Service! Super organized and quick turn around time getting my contact lenses. Staff is always very courteous and polite. Thank you!

Have gone to Franhill Optical for many years and have had several experiences that demonstrated how good their customer service is (even though the experience itself may have been negative - they made good on it). I have a strong prescription and wear progressive lenses. Probably about 10 years ago, I got a pair that I absolutely loved (it was like the vision and clarity I'd had as a child), but after about a week - one of the lenses developed crazing which looked like little star bursts. I returned the pair, and they sent out and got the lens replaced; I wore them for another week or so and now - the other lens developed similar crazing. This time, the lenses were replaced with another brand - so they replaced the glasses twice, at their expense. Prior to that, I had a frame which began to "peel" at about 11 months; I had accompanied a friend to an optician appointment at a well known optical chain and asked if it was their frame - would they do anything about it? Answer "No". So, I didn't expect much, but I returned to Franhill and they replaced the frame - no questions asked. I could buy cheaper glasses somewhere, I'm sure; but IMO this office stands by their product. They also are very conveniently located and I have been to them a number of times needing adjustments to the frames - always because of my rough handling of my glasses. read more

HORRIBLE EXPERIENCE! Bad attitude from Ann Marie Post, the "manager". Her sarcasm and unprofessional comments to me and the customers should close this place down. My friends have warned me not to come here but I didn't listen since it's close by. So I'm warning you, don't come here. Find better optical places that respects their customers but not here. read more

Great Eye Dr! I've been coming here for about 4 years now, and recently got my husband to come here as well. The office is always clean and tidy. The receptionist/assistants are all very helpful and kind. They assist you with any questions. They get you set up with all paper work before seeing the DR, so there are no surprise charges after. Dr. Elisa Noia Stefanovic and Dr. Rosano are both helpful and patient. They answer all my questions and listens to my concerns. Dr. Elisa is a little more on the quiet, gentle side. Dr. Rosano is more outspoken, but in a motherly kind of way. They are both great Drs! The brand name eyeglasses can be expensive, but they are brand names after all. For contacts, they also match 1800 prices, so it is a little more convenient getting my contacts there as opposed to ordering myself from 1800 and having to wait when they've got it in stock. All in all, I am pleased with this Eye Dr, and do recommend them. read more

its my first time to come here in america,,my fiance and i went to this shop and,,,,,i surprised that they are friendly ,,,specially to ms. Ann Marie Regan..,,She is so kind,,friendly and also other optician,,,,,,,,i really loved to go back there in there shop,,,,,, keep up the good work guys,,,,,,,,,,God bless u read more

First their frame selection is Amazing but very pricey.They push for the most expensive frames which is understandable it's a business but don't be pushy.contacts are over priced double for what 1800 contact charges. My biggest issue is the lack of privacy for patient information!!!this is a big turn off for me.their computers face the customers and have no privacy screen what so ever.they call your insurance in the same room as all the other patients I'm sure this is a major HIPPA violation.All in all pleasant staff & Doctor are good not the best at explaining but pleasant.wouldn't recommend only because they over charge and their lack of patient privacy. Love my frames though read more

I like this place. The ladies are nice and helpful. They stayed past closing to help my mom select her frames. She ended up getting Fendi's which looked great. read more

I am so satisfied with Hollis vision. The optician Anne Marie took her time to listen to my symtoms and complaints after getting a wrong prescription from another eye doctor. She took her time to also explain to me my situation and why I needed the prescription she recommended. The rest of the staff is so pleasant , friendly and accomodating. Extremely satisfied and never going anywhere else. read more

I give the staff 10 Stars on their friendliness however their designer frames are over priced. The billing process needs to be upgraded all you get is the total price on your receipt. When you make a purchase all things should be itemized line by line and totaled up at the end to show how this total was derived at. All the calculation are kept by the store clerk which is written by hand with the use of a calculator. This being the 21st century computer era all orders should be process and ran through the computer for accuracy. This will also provide more integrity to their entire operation because it may help avoid accidently over charging customers. I am sure because these clerks are human mistakes accrue when totaling up the customers final bill sometimes. But will they say so when the customer returns to pick up their order, if the customer is due some money back? Things are so over priced already its no way the error WILL NOT be in the vision Center favor. read more

This small business will take advantage of you if you are not aware! Make sure you ask for specifics in DISCOUNTS. They gave me a discount on my frames and when I came back 7 months for a repair, they said my frames were not warrantied because the discount they gave me was for my frames to be FREE. Their explanation: "Well since you did not pay for your frames, they are not covered." CASE CLOSED. NO EXPLANATION. Complete lack of customer service. read more