The Eye Spy in Southland mall is hands down the BEST place to go for your optometry needs. My 10yr old son had his eyes thoroughly checked and tested for the correct proscription lenses about 6 months ago. Since then he has slightly damaged and bent the frames on a few occasions. Everytime we come in to get them repaired Rochelle and Sonia are more than happy to help. They don't even charge us unless they need to order parts in which they have charged us next to nothing! Today Gina patiently helped me find a new pair of sunglasses, and the owner Darren hooked up a small discount on my purchase. Other sunglass shops and huts have huge selections but the EyeSpy has Stylish Personel with the latest fashions in Eye Wear. Their prices are better, and the Staff is Top Notch! More for Less is not easy to come by these days..... Rob & Lyd read more

Great customer service and they always have the latest high end luxurious styles like Tom Ford , DITA, Cazal etc. Angelica is always very helpful and goes the extra mile to help you find what frames compliment you the best, and if they don't have them in store they'll do their best to find them for you!! read more

Friendly and patient staff. Helpful in getting the most out of the insurance. Perfect location near our house and in the mall. Would recommend. Thank you. read more

Unless you have specific condition, I don't think getting your eye sight tested is super science. In that context, my experience with doctors at Eye Spy is not any different from my experience with other vision doctors. The reason I like Eye Spy is the collection of frames they have to offer. Most of the clinics that take VSP have very narrow frame collection. Eye Spy on the other hand has wide range of collection and their staff is quite friendly to help you try different frames. The only reason they don't get 5 star is because I know some other places are bit cheaper than Eye Spy in terms of frame prices. read more

Bad service, lost my order for glasses had me waiting for almost 2 months , my son's glasses were not done incorrectly had to wait another month after the first 3 weeks wait. Had me waiting for a long time because they couldn't find my glasses when they called to pick them up. No sorry for the inconvenience from front person. Really bad experienc, wish you luck if you go there. read more

This place is really expensive, but it was the only place I'd found that had a pair of frames that would fit my face. I paid the money and ordered the glasses, and stopped back in a week later to pick them up. First thing I noticed...I got the display model, and paid full price for the display model too. Second thing is that the frames were now crooked. Spent an hour and 15 minutes there as the receptionist tried and tried to adjust the frames over a dozen times, but still could not get it right. The receptionist even recommended that I take the glasses to another optometrist to have the properly adjusted. I ended up getting a refund and having to pay a $20 restocking fee because after adjusting the glasses so many times the lenses themselves were damaged. Dang...I'm a retail business owner myself, and I'm surprised a business like this survives. read more

Great place, nice staff. They have high quality frames. The reason I liked this place is because the staff have a great style and they really help you get your glasses. I feel with there selection and customer service they deserve 5 star, not much else to judge on. read more

I've been a satisfied customer of Eye Spy for a while now. I've ordered plenty of new frames and even contacts from them. They carry a great variety of frame styles and brands, most of which are very fashionable. They even carry sunglasses. My most recent visit was to order new contacts. I no longer have vision insurance, but they were still very affordable in comparison to other optometrists. The staff was very helpful throughout the process in which I made multiple visits (eye exam, contact lens fittings, order pickup). I dealt with a different staff member on just about every visit, but all of them knew my specific needs every time I came in. They do a good job of tracking patient information. All of them referred to me by name and were very polite. From Darren, to Cecy, to Rochelle and Jeana....ALL of them were very helpful! I made sure to write this review because of the great, personal service I received. That's not common at many businesses these days. I should also mention that the two doctors I visited with were also very helpful and knowledgeable. Each of them were able to answer ALL of my questions concerning wearing contacts. And I had plenty because it's been a while since I've worn them. But I received great information regarding everything about contact lenses - what to do, what not to do, how to care for them, etc. That being said, I would definitely recommend Eye Spy to you. I hope you will have the same type of experience I had. read more

Bad service, I contacted them for a copy of my contact prescription and got no response. When they finally sent it to me via email my birthday was incorrect. I asked if they can correct it, I got no response. I asked for a copy of my eyeglasses prescription as well after getting my contact lenses prescription I got no response. Not going here again. read more

This place use to be good! There is only one employee that works there now that knows what day of the week it is.... I wish I could remember her name so I can save you some time and frustration and keep her from being included in the bad wrap. I called and made an eye exam appointment, so on the day of my appointment I get there only for them to tell me I don't have an appointment so the lady I spoke with verbally gave me an appointment but didn't put in system. This is not the first time I have have bad service from this place and the time before was very recent also. My family love to support small businesses in our community but unfortunately because of these past two occurrences we will be moving on to find another eye provider... read more

Thank you to all the staff specially MICHAEL & GINA. They were very helpful, accommodating and suggested the best for you at an affordable price. They even fixed my old eyeglasses without any costs. I highly recommend them. The best and outstanding service. read more

Me and my mom went to this store to find an eyeglass. Right from the start, the lady with tattoos (forgot to ask her name) was very nice and assisted me on finding the right frame. I decided on a frame then changed my mind last minute. Michael was very polite and accommodating on helping me with my purchase. The staff in general was just very nice and will go above and beyond for their customers. Thanks Eye Spy!! read more

I came here after having a hard time finding a frame I liked at Walmart. I'm still under my dad's insurance which is VSP so the places we could go to were limited. After basically being told I'd have to buy new black frames in the male section, my dad and I decided to get our glasses elsewhere. This location is really close to our house, since we live only a block away from Olive Garden. Super easy to find and it's right by a mall entrance. Our experience there was fantastic. We had to wait for someone to be able to try on some frames, but that's okay because some one them are really expensive in the $400+ range. The lady who helped us pointed out which frames were for females and gave us a good price range. I ended up getting some Ray Bans since I'm turning super hispster lately. We were able to process our insurance really fast and only had to pay $132 for the frame, lenses, and anti-glare package which acts as insurance. Without insurance it would have cost us close to $300. Only about $10 more than what my dad had to play for his personal pair of glasses at Walmart. I would totally come here again since the people who work at the front desk are my age and can tell what I need as a young adult and service is speedy and not pushy. read more

Love this place , they have a great selection on eye wear , love their styles and excellent customer service.

If you are looking for some awesome glasses look no further! I stumbled upon Eye Spy a few years ago while shopping for some tailgate gear for a football game. I was assisted by the office manager Gina and since then haven't thought about shopping for glasses anywhere else! They have an awesome selection of designer glasses and fairly decent price. I am able to get some unique Chanel and Gucci reading and sunglasses from this shop for a fairly decent price. Gina literally picks out frames that fit well on my face every year. Go to Eye Spy and ask to be assisted by Gina, I promise you will not be disappointed! read more

I came in at two different days because of the good reviews I read. The first time I walked in, there were two people being helped. However, I did make eye contact with both individuals who worked there. I waited and looked around for a good 7-8 minutes. I love the different style glasses I saw but the customer service wasn't so good at all. I didn't get acknowledged the whole time I was there! Anyway, I came back at a different time and AGAIN... no "Hello" or "Can I help you?" or "I'll be with you in a minute". So, after five minutes...I just walked out of there. Too bad, too, because I really liked their glasses! Perhaps I'll give it another shot in the future... we'll see. read more

I can't say enough of the service. The wonderful friendly, and knowledgeable staff. They have a wide selection of frames and glasses. Specialty glasses and brands that you cannot find in other shops. I buy all my frames and glasses here. Great spot for all your eye needs and great customer support! read more

I went there and asked for the cost of eye exam. The staff told me it will be fully covered by my insurance after they read my plan's coverage. So I booked an appointment. The doctor was nice though. After my exam, the staff showed me a different bill with a total amount almost doubled, and told me that I have to pay it out of pocket. I was surprised to see such a big difference. When I asked for more details, they kept saying that everyone else were paying this amount too. Finally, I talked to the manager, and was shown another bill that was different again from the first two. The manager kept saying that she's busy and refused to explain more. I feel that the manager was kind of rude when she refused to answer my questions but kept saying that we don't want your business. How can they give a patient three different bills for one simple eye exam without explaining why but just want you to pay them immediately. If you don't ask any questions, then they can make more money. If you ask questions, then they're busy or they say you're rude, because other people don't ask questions at all. I don't recommend this store. read more

I can't say enough Great things about this place! I've been coming here for the last 3 years like clock work to get my eye fix(as i call it) I have accumulated a nice collection and I just can't seem to get enough!! The staff is awesome and they really pay attention to your wants and needs as a customer. You tell them what you're looking for and they make sure to find it no matter how long it took. I never feel rushed!! The manager Jeana is always there with a smile and excellent service ready to show me the latest and greatest because she knows my taste and style and I love all the new stuff. I will continue to come here and I highly recommend this place not only for the service but also if you are looking for stylish glasses all shapes and sizes!! read more

since my last experience here was so terrible i don't see how you guys would have the nerve to try and get me too come back please lose all my info and never contact me again thank read more

I will not going back to this place. Last time Gina kept my sunglasses for 5 weeks (I gave her my frames to change the lenses). She gave me my glasses and money back after so many excuses. Not a professional way to treat a good customer. read more

Price good,worked with my insurance plan,and they worked with my Budget, customer service more than great great, going there again, The salesperson really took the time to pick my frames and lenses Out with me read more

I really want to thank Gina and her staff for helping me get my mother some very badly needed glasses, my mother was very impressed with the level of service we received from the beginning to the end and thanks to the text message that went out, I knew they were open and ready to help us, thanks again Gina your staff is Was a real treat read more

Love this place. I have been coming here for a long time. The staff has always been great to me and my family. I recently moved to manteca from the bay and I continue to come here. They always match my needs and try their best to help me out. I had an incident a while back that caused me to lose the only glasses I had. Due to work I needed the glasses since I didn't have contacts to see, I scheduled an appointment and explained my situation. They were extremely helpful got me ready for contacts and even let me have a bunch of sample contacts to last me until I received my new pair of glasses. read more

Everytime I call with a concern they ask for my name and number and tell me they will call me back but they never do! As high class as they make their store appear to be you'd expect their team to step up their game a little. I mean I've only called twice in the past year of doing business w them but it's still very unacceptable! read more

I got my first set of contact lenses from this place in 2007, and so last year when I got insurance again and my old frames broke, I needed new glasses, and I mistakenly returned. I chose these really cute Juicy frames, waited longer than expected, and when they finally came in, I had to bring them back because I wasn't able to see well in class and they were giving me headaches. After 2 weeks of giving me the run-a-round, Dr. Catanzaro saw me and informed me the perscription wasn't right! They told me I had to give them back the frames to send them back and replace new lenses in, but since this wasn't an option (because my old frames were broken) they had me waiting for weeks! They kept ordering lenses and whenever they called me in to put them into my frames (twice), both times the receptionist could not fit them into my frames. I kept having to call them to ask if my lenses were in and they seemed irritated with me as if it were my fault my glasses were broken, saying they "didn't know what to tell me". Finally, when I asked to speak to the manager, they mysteriously found a pair of frames identical to my new ones so that they were able to put the lenses back in. So, again, I decided to give them another shot in May. Bad idea, and that was my fault for going back but I did. This time I ordered contacts. They saw me the next day and I ordered them May 3rd. Today is June 14th and I have yet to receive my them, which I have already paid more than half for. The receptionist told me at the time I ordered them that it might take up to 10 days to get them because of my high prescription and my astigmatism, and I did not receive a phone call from them about it after that. I had to call 3 and a half weeks after I ordered them and ask what was going on. They said to give it a little more time. Again, run-a-round! I called twice after that, and finally the manager called me last Monday saying the contacts should be in Friday, if not then definitely Monday (today). The doctors are nice, I have never felt rushed or had issues during an appointment, and yes, they are friendly, but other than that I do NOT recommend this place to anyone. (update! i got my lenses FINALLY. made a follow up appointment that same day, but never got a call. I called and left a message about it and have yet to get a call back from them....so....) read more

Love this place! Staff is amazing. Super clean. There selection of glasses is the best. I always get compliments on my glasses whenever I get a new pair from here. I highly recommend them! read more

BTW, I never leave reviews, but this is ridiculous! STRIKE 1: I went in for glasses and contacts and I do not feel like I was given a thorough examination. As someone previously mentioned, it was as if she simply used my previous prescription and called it a day. STRIKE 2: All they want to do is push name brand frames. I know what I want and your empty compliments won't sway me. Additionally, you can't browse in peace and avoid them as all of the frames are in locked cases. STRIKE 3: My contact lens prescription was issued showing Air Optix only. I have worn contacts well over 10 years and I have ALWAYS had the option of choosing the brand of my liking as long as the prescription matches. Total waste of time and money. NEVER AGAIN! read more

Excellent Service! Came here after being referred by a friend of mine because they have a greta selection of frames that aren't typical to every Optometrist's office. Thank goodness I get reimbursed through my job because being almost blind comes with a price tag. The girls here are all extremely nice & despite how busy it got, they were very patient with me & didn't make me feel rushed! The optometrist was also great, i left my previous optometrist who i felt had no care towards my needs and was always trying to convince me to spend more!! She even made sure to come out while i was selecting glasses to let the girls assisting me what i needed in regards to the consultation we had. I will definately be a long term client because I am very satisfied with the client services they provide! read more

The service is great, but they are really inconsistent in keeping in touch, I was supposed to receive a courtesy call reminding me of my appointment tomorrow which I forgot about and now it's too late to call, as well as when I ordered my glasses, I had to continuously call to get an update when told I would get my glasses in two weeks, I didn't get them until about a month after... good service when there but wish they were more courteous with following up.. read more

Im a very unhappy returning customer. I brought my old glasses for new lenses last March 24, 2017. I like my old frame which I bought from them. After 3 weeks I called them to inquire about my glasses but they told me it doesnt arrived yet. After a month passed - i received a call from them telling me that my lenses arrived. I went to pick up my glasses but they told me that the frame has not arrived yet. I keep on calling them but no answer, only recordings. Upset I went again but they told me that my frame was lost. They promised me that they will order the same frame. Today, thay called me that the new frame arrived but the lenses didnt matched. They said it will take another week. Dont waste your time dealing business with this eye spy optemetric. A lot of optical can do it quick. read more

I've been going here for about 5 years now. It's one of the best eye doctors places I've been to and they have great service. They always take care of me and also have a great selection of glasses. The prices are great and are also very helpful in choosing glasses. They make great recommendations and don't try to always upsell you to make more. They offer whats fit within ones price range. I honestly recommend them to anyone who is looking for glasses. For a store being in the mall, they are seriously good. read more

I had a really bad experience with Eye Spy Optometric. I went there because they were one of the few places that carried a brand of glasses called Silhouette. I ordered a pair of pink colored glasses, but before I ordered them, I had asked the worker a question- that if I didn't like them, could I take them back for a full refund? She told me yes as long as it was within a week of receiving them and that there would be a small restocking fee. So, I figure thats pretty cool since the glasses are fairly expensive... First off, I got the run around about the shipping time of the glasses, because I was promised they would arrive on a certain date, and when they never came I was promised another date... When I finally did get them, they were brown instead of pink. So I talked to the manager, I wasn't mad or anything, but he was unapologetic and he put the blame on me and said basically thats my fault because I had ordered brown. I think he went back and checked my order form, because the manager ended up taking the glasses back and ordering the pink ones which I had originally ordered in the first place... Now, when the pink ones finally came, they fitted weird and kind of hurt, so I asked the worker there if she could please adjust them, but she seemed like she didn't even care, like she was busy with other people, she dismissed it and said its because my hair was tucked behind my ear. I had a witness with me and he was surprised that the worker just kinda brushed me off like that. It wasn't even because of my hair... The worst part... I didn't like the way the glasses looked on me. So, I asked the manager if I could please return them, again I was polite and not imposing, but he blatantly said no, I couldn't return them (even though it was within the time frame of returning them). I told him that one of his workers told me that I could return them, but he still said no. I didn't want to argue, so I left it at that... Still more frustration... Again I got the runaround with the manager about the paperwork so that I could bill my insurance for reimbursement... It was all in all a very frustrating experience with Eye Spy, especially when it seemed like I could never get ahold of the manager, he was always gone to lunch or left for the day. I was patient and nonaggressive, and I felt really uncomfortable asking them for help or pointing out their mistakes, because the manager was really dismissive, like he seemed to be stressed out or didn't even care... Based on my experience with the infamous pink Silhouettes, I don't recommend this place. read more

I have to say that Eye Spy - by far has the best selections and the best service. Best selections because they carry the popular brands like Gucci, Prada, Nike & others. They have the latest styles and the trendier frames available. Best service because all their staff are very knowledgeable and very helpful. Anh did the eye exam for me and she was very friendly and very funny too. Jeanna helped me pick the new frames. She took the time to explain everything to me and answered all my questions. I was really impressed. Jeanna was not only very knowledgeable but very pretty too. She followed up on time when my new glasses were ready to pick up. I will definitely go back. Go check them out and you will not be disappointed. read more

I just received the worst service by this person named Angelica. She doesn't have basic customer service skills and gets argumentative with the customer. I have always come to this place ever since I was wearing glasses and this is not what I expected in terms of service. The way she was talking to me it felt like she was giving me the frames for free and I had to except the bullshit that was coming out of this persons mouth. I was getting a pair of safety glasses that had foam around it and I didn't want those because it was a display one and has been tried on by other people. She was comparing them to clothes at the mall, excuse me it's not the same. You cannot wash the foam material out like I do with my clothes when I buy them from the store. My concern was hygiene and she was clearly not respecting that. When I asked for another person to help me she got offended and went on to threatened me she was going to call the security on me. I was not being loud and I was not being aggressive I asked to speak to the manager or someone else to help me out. I stated this has been my choice of stores for years now but she didn't listen to me and went on to act has if she owned the place and I had to except how they operated. She is not fit to work at a institution as such because she clearly doesn't understand customer service nor does she respect there opinions. In the past Darren used to always help me out and he always provided above average service. Angelica didn't even come close to regular service. read more

This place is a joke! Besides the doctor no one here cares why your here. I literally sat on a chair stared at a big ass mirror for about 20min before anyone asked me if I needed help or well be rite with you nothing there is 3 people here only one was helping a customer and to top it off they missed placed my chart it wasn't for the doctor lady I probably would still be sitting here looking like a retard, now they are scrambling looking for my chart.. read more

I've been going to Eye Spy for many years. Always experiencing great service if I have a question there's always someone willing to help friendly knowledgeable staff and a great selection of eye wear. I have moved out of the area to Santa Cruz but found myself making the drive recently. Knowing that I will not be disappointed with the service. I wasn't, I want to express my appreciation to Jeana En for her continues professional attention to details and assisting me with insurance questions. And helping me select new eye ware. I recommend a visit if anyone is considering new glasses or requiring eye exam. It's the whole package. Great Place !!! Service is fantastic !!! read more

I've been going here for four years and have been happy with them from the beginning. They accept my insurance and make sure I get the most out of it. Great staff and doctors and spectacular frames. You're getting what you pay for here and I recommend them to all my family and friends. The doctors and opticians have always listened to my concerns and answered my questions. Twice, when they didn't have the very specific information I was looking for, they investigated and had answers for me when I picked up my glasses. Jeanna is the best optician I've ever encountered and I've been wearing glasses for over forty years. I did not think I'd ever be comfortable with progressive lenses but she sets them up so that I'm usually not even aware I'm wearing them. She has a good eye for style and helps me choose frames that really fit my face; I always get compliments on the frames she helps me choose. Thank you Jeanna! read more

I absolutely love it here! The doctor was truly nurturing and genuine, unlike my last experience at Lenscrafters at Southland Mall. Today I didn't expect to purchase glasses, but Jared and his team did an amazing job at helping me walk away so happy!!!! Really good price and excellent customer service. These experiences are truly why I love to share it so that it can empower you to have an amazing experience, as for my buying glasses and going to the optometrist... is not so fun- until I found these guys. read more

Great Place to get some High Price Styles that can fit in a budget. I have a few jobs very good jobs but 1 I look beat down and out and went to Eye Spy. Even beat down I was treated great. SO I got some Gucci eye wear. I received a call a week later that my Gucci style was discontinued I was sad but I went back selected another style and was in them in a few weeks Happy they worked with me fast to get me into another style. I recommend and will be back next year for a new style. read more