I had an awesome experience with the people here. I broke my glasses at work and was able to get 2 new pairs right after work that same day. Lupita was extremely helpful, prompt, and professional and was able to have everything ready for me when I walked in since I had called ahead. I was in and out in about 30 minutes! It was a very slow day for them which could be why I was able to get in and out so quickly, but overall my personal experience here was a great one. Highly recommend! read more

I had an all around AMAZING experience here, mostly thanks to Laura! She was so helpful, knew exactly which frames to suggest for me to try on to fit my face and made the entire experience amazing! I went in at 5pm on a Wednesday and picked my glasses up at 4pm the next day. If anyone needs glasses i highly recommend you go here and ask for Laura. I will absolutely be back! read more

Me and my 2 boys get our eyeglasses here. Customer service is excellent. I came in to have my sunglasses fix and was told it was free. Highly reccomended! read more

Everyone here was really nice and professional. I got my eye exam and 2 pairs of glasses. Although I had some issues with my sunglasses Lupita did everything in her power to make sure I got them before I moved out of state. She even recommended things to do in the city I'm moving too!! Thank you guys so much read more

I've been going to Costco for my glasses the last 10 years just as creature of habit. But after my glasses broke recently and realizing I couldnt get an appointment for an eye exam for 2 weeks, I decided to check out Eyeglasses World. Wow, I came in a bit skeptical but was very impressed. Huge selection of glasses and ended up getting 2 pairs of designer glasses including one prescription Rayban sunglasses to replace my non-prescription sunglasses for the price I wouldve paid for 1 pair at Costco. With the warranty and more personal touch, I will be coming here from now on for my eye needs! Thanks Brittany and the rest of the team! read more

Eyeglass World - Replacing my Rayban Justins with a free prescription pair complimentary with my prescription eyeglasses order. - Eyewear & Opticians Near Me - Escondido, California

Everything ran smoothly as it should. Timelines were met and promises were kept. Glasses turned out great. Not issues. Friendly staff. Would recommend to friends. read more

I purchased several pairs of glasses and all were junk. After paying for same day service and getting the eye exam they stated that the lab was down and there was no technician to make them. It took almost a month and several 70 mile round trips to the store before they finally came in. Sadly, the frames on 1 pair broke in a month and the second pair lasted 6 months. I had to repair them myself as best I could and was livid when Eyeglass World refused to replace them. When we made the trip to the store again they refused to do anything. After waiting almost 2 hours a manager said he could only replace the nose pads! The metal frames were originally $99 each but were terribly defective and the welds at the joints were popping apart. The frames were no longer available so the store would not replace the glasses. They said I would have to pay for 2 new pairs again! Even worse they refused to write out the prescription so I could go elsewhere, demanding that I pay for a new eye exam. Sheer greed and bad service is what you can expect. The cleverly worded contract is a scam. read more

Very impressed with Lupita's customer service. She was very patient with my 7yr old daughter needing to get a pair of glasses. Not to mention they had a deal but one get the next pair 1/2 off. I saved at least $300 for the 2 pairs of glasses compared to what the optometrist office was going to charge. I even went back a week later to get myself a pair. Everyone one I dealt with was super nice but Lupita was very knowledgeable with getting us the right pair of glasses and explaining the difference with lens, frame and insurance benefits. read more

Rude ! Horrible customer service by LAURA. I went to this location to have an exam as I needed a new RX to get new glasses. Whom ever I spoke with back in and ember of 2017 to schedule my initial appointment was a pleasure. HOWEVER they must have been busy or off today. My RX was wrong it didn't suit my needs and everything was blurry. I called to make an appointment to ya e them recheck my RX based on my exam (mind you my initial exam was all of 5 mins, it felt a bit quick) When I called today "Laura" answered and asked how she could help me. I replied "Hi Laura I missed my appointment last Saturday and need to have my exam recheck as my Rx needs adjustments" she asked my name and DOB and I gave the info and she asked "what do you need to book for?" Well let see I already said it once but it's the end of the day she's maybe tired so I repeated myself. She said ok I have 3 or 3:15 GREAT! I'll take 3:15 I told her. Laura asked me to arrive 15 mins early to complete paperwork and I said I was in and did all the paperwork I should t need to redo it all..? She said "well your coming in for an exam" I said yes a redo on my initial exam because the Rx wasn't what I needed. She said okay I'll have someone call you tomorrow! I replied "you offered 3:15 and that's the time that works for me I'd like that appt" Laura said well it's a re exam so they may want you to come another time !! Okay hold on .. So if I were paying for an exam (I'm within my 90 days this shouldn't cost anything) then I'd get the 3:15 slot? Why should I have to come when it's a good time for them if I asked for something around 3? And 3:15 works for us both based on the fact it was offered, I'd like to go then. When I said that Laura got an attitude and spoke over me and cut me off with "FINE see you tomorrow!" Her Tone was rude and her reply was short. This would be a great opportunity for some customer service coaching and practicing Active listening. read more

Haven't been in for service or seen there inventory. I called with a question and the gentleman that answered was very helpful and polite. He didn't sound rushed and addressed all my concerns. I will be heading in within the next few weeks for a exam and to get a new pair. read more

I was in need of glasses ASAP because I broke my only pair I had i was recommended to this location by a friend and I got to say the customer service was excellent...I was helped by a young lady named Heidi she was super nice and helpful she helped me pick out a couple of frames and informed me about the various options they had to offer for the lenses..hands down the best experience I've had at the optometrist... she deserves a raise for the outstanding customer service!!! read more

went yesterday and i talk to Lupita and i can afford to buy a new frame so i bring mg own frame so that i never pay any amount of from my pocket and use my insurance i know I'm very positive that i can use my insurance with out any paying for extra because she told me that if i can use my old frame no extra charge for anything cost for my prescription lenses i was so frustrated when she told me that i need to pay $290 for the lenses with out new frame so i was so shock and she is misleading me and what is the use of my insurance its sounds like she rip me off. Just because i never get a new frame from their store that is why she treated me like this is so frustrated about the service! I never go back in that clinic again very bad experience with lupita i dunno why she have this kind of nerve to ask me to pay $290 with out the frame and use my insurance because i look like poor to you read more

I am so glad I found this place!!! I found them when calling around on yelp for places that could get us in the same day. Poor planning on my end but I realized last minutte my 17 year old and I had a day off together so I needed to get her in without me taking a day off. This place actually cost LESS for the contact lens exam then I planned on paying. Gave us glasses prescription too even though we just thought got the contact exam. (It was included in the price apparently). They price match lens crafters and I forgot where else. EVERYONE was friendly and professional here. I was in and out in 35 minuttes total with paperwork, exam and paying. Totally happy with my experience here today. Thank you! read more

Great place for any type of glasses! Had a eye exam and new prescription glasses within hours. Staff was friendly and attentive. I will highly recommend this place! read more

Fantastic service! See Sofia, she is the best. Helpful, professional and will get you the best deal possible. My experience here has been great! There was no pressure at all. Ive been here 4 times for upgrades and noticed that they're very patient with the elderly as well.Very kind service.I highly recommend. read more

There have been 2 Mgrs numerous employees. The only one that knows what's going on is Lupita and SHOULD MANAGE THIS STORE and I might come back 5 only for her Thanks for the help read more

HORRIBLE services. I walked in and nobody bother saying they will be with me. Meanwhile, I wanted to check out some frames and they seem to be locked. I went back to the front and waited for a long time again before someone came up and asked me if they can help me. I told them I wanted to get my eyes check. They send me to the back. I waited for awhile again only to get, "Do I have an appointment?" I said no and they told me they don't have anything open till later. I was already pissed off from the lack of services when I entered the store. I left and didn't even want to get my eye check here anymore. read more

I just had my eye exam this afternoon at the new Eyeglass World in Escondido (opened Sept 2016). Dr. McIntyre is friendly, professional, knowledgeable and didn't try to talk me into something I didn't want. Thank you Dr. McIntyre for a great experience today! Then I went to pick out glasses and was assisted by Luis. Luis is the definition of excellent customer service! He was quite helpful in picking out frames and wasn't a pushy salesman like you see in a lot of other eyewear stores. Luis is a straight-up, cool dude who is clearly an expert in his craft. I'm sure the other opticians are good too, but if possible ask for Luis. Guaranteed you will have a superb experience. read more

Absolutely LOVED my experience. A young woman named Priscilla helped out my husband and I. She was very professional, and although explained she was new at her job, she seemed to be getting everything done excellently and in a quick timely fashion. She explained every last detail, and even took extra time to thoroughly go through all of our questions with detailed answers. We look forward to getting service from her again. She is extremely patient and kind. Every time we stop by she always has a smile on her face, speaks with a very happy polite tone, and is determined to achieve wonderful customer service!!! We've had some uncomfortable issues with other staff being overly rude and refusing to listen to our needs/expectations, but this young woman made up for it entirely. read more

I was acknowledged from the time I walked in. April was really helpful and patient. I recommend this location.

My experience at this location was excellent. Luis was very friendly and knowledgeable. Then later I spoke to Carrie and Lupita and they were both very professional and helpful. I really appreciate great customer service. They have a wonderful team. I recommend. read more

Extremely friendly staff. Made sure that I didn't have the same issues with my old pair of glasses. I got two pair for the price of one. I definitely recommend this place. They have locations in San Diego as well. read more

I went in expecting I didn't need glasses, wad just getting an exam. Everybody was very helpful and kind. I would recommend coming here for your eye needs! read more

I've been to multiple places to try and get my glasses and I can genuinely say I am surpirised after going here. Guadalupe (Lupita) gave such genuine and amazing customer service. You can easily spot her for her bubbly and great personality. She helped us out above and beyond and made sure we were entirely satisfied with our purchase! read more

Came for my very first eye exam at age 26 not knowing what to expect, the dr in the eye exam was very friendly and knowledgeable. The lady in the back front desk Bianca I believe, she was very nice as well :) ended up leaving with 2 pairs of glasses because they had a great deal that was buy one get one free! Will for sure be back next year again! read more

Wow pricing amazing here, Prices lower than Costco also you can bring your own frames here as well. The customer service here is over the top. Eye exam was only 58.00. read more

Highly recommended! After getting a bad prescription from Lenscrafters, we came to this Escondido store. Perfect prescription and i bought 3 pairs of glasses at a good price. Had a 11am appointment and came back at 5pm to pick them up. "I can see clearly now" Thanks to Kenneth and his staff***** read more

Sofia from Eyeglass World was awesome! I needed glasses ASAP and she got me what I needed the very next day. She is also very kind and friendly, and I'm so relieved to have what I need now. If you need glasses in a pinch, this is the place to go. read more

Terrible experience!!!!!!!!!!!!! They are not consistent!!!!! It tooks almost 2 weeks , I haven't had my eyeglass!!!!!!!!!!!!

I've had to change my glasses seven times in the last year they have the worst product I give them a zero I will never go back

I am very picky about my choice of frames so that leads to about no less then 50 pairs for me to pick up put down pick up again but through this all Ms Sofia was so cool she never one time made me feel like a was taking up to much of her time, not only that but shE Had no problem with me joking around with her , We both laughed a lot and i felt like i was spending time with a friend. The prices were so great i could not believe it . I will always return there for all my eyeglass needs. Great people work there. customer service was on "spot on ".!!!! I will refer all my family and friends and co workers. read more

Just purchased my glasses from eyeglass world and i la la love them! Made an appt for an exam , went in , and got 2 glasses for 78$ with a free eye exam with my purchase! Super happy! The doc was super helpful , and explained everything to me, was very patient too .. i would recommend this place to everyone . Carrie assisted me and she was the sweetest ever.. Eyeglass world is A great and affordable place! Its easier when u have an appointment too so make sure you make yours! read more

Purchased 2 pairs of glasses. Both frames broke by the end of the 3rd month. Took them back to store. They suggested I look for frames slightly smaller so the lenses could be made smaller to fit the new frames. Expecting to be able to find the same frames and not having the time to look at that moment, I said I would return to do so. When I did, the above was no longer an option. I was now being told the frames had to be the exact ones I previously purchased but they did not have them and they were not going to get them in. I was told, too bad I did not get the protection plan?! Was I told of the protection plan? NO! Cheap frames, no consistency within the store from 1 person to another. Horrible experience, horrible customer service. I speak to 100'sof people daily, guess what I talk about!? Do not go here, spend a little extra to get something that will last! read more

So after having my eyeglasses for about 4 months I knew that there was something wrong ever since the beginning and I told them that the glasses weren't as clear as when they did the eye exam. So I went to work for another company that happens to make lenses for eyeglasses and they did a test on a very expensive and accurate machine and the eye glasses that I received were not even close to the prescription that was written. I was told that it should have been checked once the lenses were made and and once eyeglass world received them back they should have reviewed again before dispensing them to meTo make sure that they were accurate. The 1st time the glasses were messed up because the doctor did not put in the right prescription so I brought them back and had to wait a week and then now I'm having to bring them back again. I love working with Sophia in the store she is awesome. I have called the corporate headquarters twice asking for the director to call me back and I have not received one phone call back regarding this issue so people please make sure that your eyeglasses match your prescription if you feel that they are blurry Or don't feel right make them Test them again read more

My first experience at eyeglass word was honestly the most unprofessional experience I have ever had. Within 10 minutes of walking into the store and handing an employee my prescription it magically disappeared. Seriously, she had lost my prescription. The employee asked me to check my bag to see if she had given it back but she had not. All the other employees in the store begin to look for the prescription but nothing turns up. She then tells me that one of the other girls who works there that had already left must have shredded it by accident. Yes, a store that takes prescriptions and fills them had shredded my prescription. She looks some more than asks me AGAIN if I was sure it wasn't already in my bag. So now I have to go back to the doctor to refill my prescription. I'm unbelievably upset that something like this could even happen. Unprofessional and a HUGE waste of time. Never returning. read more

It's a great place if you have an appointment. Don't believe them when they say walk ins welcome. Went twice as walk in, ended up going somewhere else. read more

There products are very bad quality and do not last for a long time. Mine glasses broke and they refused to fix it and offered $171 to buy two new glass which is way too much. Plus their prescription eyeglasses are way too expensive so it is better to buy the prescription eyeglasses somewhere else. read more

I just want to thank Lupita for her excellent customer service. She was very helpful and patient, I am very picky with my glasses but with Lupitas help I was able to choose the right eyeglasses and sunglasses for me. Strongly recommend this place for any type of glasses as they have a huge variety and friendly staff. read more

What a fantastic experience!! Easy to book online appointments... everyone was friendly and helpful! My Mom was visiting from Mexico, where she retired to- they rushed her processing to get her glasses. I think her name was Sofia, was so helpful in choosing frames. I went to a Walmart a few years ago, got up sold on silly things I didn't need for my basic first reading glasses. This changed my whole "view!" Highly Recommend. Literally, my mom got readers and distance glasses, with exam for $178.00 (no vision insurance, exam coupon). I had insurance OTD $55.00, plus year warranty, my fave frames, with exam!! Loved every bit of this experience! read more

This place is ridiculous. I called at 12 noon to order some contacts and no one was able to help me. I was told I would receive a phone call back as the gentleman "Louis" was still unable to help me. He called me back just to tell me he would contact me back AGAIN and after waiting for another 3 hrs later I decided to just go into the facility. When I got there he said he would help me but was still unprepared and kept me waiting again so I gave up and left. By the time he was finally ready to take my payment it was 5:30 at night when he called me. This was a total waste of time. This business has no regard for customer service and the worst service Ive had in 20 years I've been buying contacts. I've had better service at even Walmart optical read more