If I could leave zero stars in a review I would. I was referred by my dad who had a good…read moreexperience. The front office was the only saving grace. My old dr of 30years retired and I needed a new place. When I scheduled, and asked if they'd like my records, I was told, "no, we're fine." When I arrived, I felt that I was irritating Dr. Shimonova. When I returned a few weeks later, my glasses were unwearable as the rx was not right. Went back a 2nd time, was told by Dr. Shmonova that "That's what you said you wanted." When they looked at my current glasses, it was found that the 2 scripts were miles apart. She just kept repeating "that's what you wanted." I came back for the remake a few weeks later and they were STILL WRONG! I asked for another Dr. I also brought my medical records with me. Dr. Thompson took time to meet with me and review my records. She made some adjustments. I came back and they were finally correct. It took 3 attempts and almost 3 months to get my glasses. I'm finding someplace new and my dad won't be back either.

I've been a customer of Eyecare Consultants for over 13 years. I brought my children here since…read morethey were toddlers. For more than a decade, I trusted this place with my family's vision care -- but the way this business operates now is absolutely unacceptable. The office manager, who proudly claims she has "run this place for 26 years," is the biggest problem. If that's true, then she deserves full credit for dragging this business straight into the ground. Her behavior has been dishonest, manipulative, and shockingly unprofessional. There is a constant revolving door of physicians -- most lasting barely a year -- which has led to inconsistent and careless care. That's exactly how my daughter, who has 20/20 vision, ended up with a completely incorrect prescription of +2.75. I paid over $700 out of pocket for glasses and contacts, and all I received was a $100 contact credit. The rest? Gone. When I brought the issue back to them, the excuses were all over the place. A voicemail from the business on May 16 clearly stated the glasses were dropped off that day and they'd like to discuss a credit to the account. Later, on 12/22/2025, the manager tried to claim they had been sitting on her desk for years. The story changed every time I asked a question. Then came the most unbelievable part: the manager tried to convince me that I had given consent to donate my own property. She looked me straight in the eye and lied to my face. She refused to reimburse or credit my account, even after admitting the prescription was wrong. Instead, she took the glasses back under the pretense of "donations," then conveniently claimed they don't provide donation slips -- even for brand-new glasses I paid for. The reality is likely they sold them. When I expressed how unacceptable this was, she told me she didn't care about losing customers. That tells you everything you need to know about how this place is run. And let's talk about pricing: you can buy the exact same products at Costco for a fraction of the cost -- literally 1/15 of what Eyecare Consultants charges -- and still use your VSP benefits. The markup here is outrageous, and the service doesn't justify a single dollar of it. After 13 years of loyalty, I'm done. Between the dishonesty, the inflated prices, the refusal to take responsibility, and the constant turnover of physicians, this place has become a perfect example of how a business collapses under bad leadership.

I used to go to Casey's Optical a few years ago and then moved out of town, and just had my first…read moreappointment since moving back. I used to love it and am sad to say after my appointment today, I won't be going back. The doctor was very short with me and rushed along, not taking time to really talk with me through my questions. I was given trial contacts and was told that I "probably won't be able to see out of them, but give them a try" and then was charged $60 for them. I wasn't charged for them at first, but then when I was waiting for my eyes to dilate, the desk lady came in and said "oh so sorry I'll have to charge $60 for the contacts"... that I can't use or see out of by the way. I was told to "get out" of the room and go wait in the lobby and they would take care of me. Everyone seemed to be in a rush and wouldn't slow down to really talk to me. I was very overwhelmed and shocked because I used to love going here. Very disappointing experience.

I was VERBALLY assaulted by the owner -Valerie . I asked for…read morea video of this because there is a video recorder in the office that apparently only works when she wants to micromanage the employees. Still have not received the video. wouldn't waste anyones hard earned money on this poorly managed business. HINT: why no one has left a review in over 8 months. I will not remove this review until I get a copy of the video: in which the OWNER IS verbally assaulting me.

I had an eye doctor appointment today, and this was my second visit to Modern Eyes Centennial--once…read moreagain, it was a phenomenal experience. I know how hard it can be to find a truly great eye doctor, and this place exceeds expectations. From start to finish, everything was seamless: fast service, no lines, an easy check-in process, and very up-to-date equipment. The appointment itself was extremely informative and educational, with a true one-on-one consultation. Dr. Sturdy, O.D. took the time to sit with me and explain everything thoroughly. He offered helpful suggestions and shared informative facts without ever making me feel rushed. At many other offices, you're in and out quickly--but not here. They genuinely care about their patients. The staff was equally impressive--friendly, knowledgeable, fast, and professional. I especially want to recognize Lily at the front desk. She went above and beyond by clearly explaining my insurance plan, what was covered, and how I could maximize my benefits. Lily is the epitome of excellent customer service and patient care. If you don't currently have an eye doctor, or you're looking for a new one, I highly recommend giving Modern Eyes Centennial a call and scheduling an appointment. You won't be disappointed.

I had such a great experience at this practice. The staff was friendly, warm, and was able to…read morequickly schedule me for a same-day appointment. Dr. Sturdy was very helpful and listened carefully to my specific concerns. He patiently answered all my questions and promptly called me back to follow up about an option from another doctor. I would very much recommend Modern Eyes - Centennial!

MyEyeDr in Englewood showed up on my health providers approved list of optical offices. I was a bit…read moreapprehensive to go, in the past other places are pushy and try to up sell their products. Not here. No pressure--just genuine and warm service, especially from the manager Holly. They also have a great selection of eyewear that's extremely well organized by budget/promotions, and style. They really streamlined the whole process. I initially chose a pair of glasses but got cold feet. When I called back the next day, Holly was incredibly understanding and patient. She even tried to hunt down the pair I wanted--but it had been discontinued. When I returned to find another style, the rest of the staff was just as kind and helpful. I finally found a pair I love, all thanks to their exceptional customer service. So glad I stumbled across this place--thank you!!

Eye Dr was good but I had to wait 45 minutes to get fitted for glasses. Went to pick them up &…read morewaited 50 minutes to be seen. A few months later went in to get an adjustment and after waiting 30 minutes I left

Wow, such wonderful customer service! My teen son really wanted to wear contacts and it's a tricky…read morething to learn at any age. They were kind, patient and encouraging. We went back a few times and they would spend time helping him learn to get them in and out. They worked around his school schedule to make sure he could learn in time for basketball tryouts. It took a few times but he would have given up if not for the wonderful staff at HD eye care!

If I could give zero stars, I would. I went in for a simple adjustment, and they ended up breaking…read moremy frames. Instead of owning up to it, they tried to hide it by just handing them back with the lens out. When I confronted them, they refused to help and actually accused me of lying, suggesting the frame was already broken when I arrived. The lack of integrity and basic customer service here is unbelievable. Avoid this place if you value your glasses.

Back for my annual eye exam…read more I've been a patient of Dr. Z for years at his Lakewood and Littleton locations. He diagnosed my cataracts and referred my to an amazing eye surgeon.

These guys are awesome ! Do not believe the negative reviews left by people who have not ever been…read morea patient they are absolutely wrong about insight. They are professional, friendly, and have integrity. If you are looking for a new eye doctor you have found your place

I have been a patient of this practice for years... In Jan when my insurance changed, I called…read morethem and CONFIRMED that they accept my new insurance. When they confirmed that they did, I booked an appointment for me and my wife. I waited six weeks for this appointment. On the day prior to the appointment I received a call informing me that they do not accept my insurance. To add insult to injury, they had the nerve to ask if I was willing to pay out of pocket for the exams. No thank you, that is why I have vision insurance. I will never return to this practice regardless of insurance based on this incompetence.

I love this place! We had to come for an immediate visit on Saturday for my daughter and they were…read moreso kind to seeing us asap before they closed. Kids are not the easiest when you need to poke around their eye pretty scary for them. She was kind patient and quick and found a way to appeal to my daughters interest. The dr snd front desk are amazing with kids of all ages. You should check them out for all your eye needs!!!

My family of four have been patients at Optical Matters for 12 years. We highly recommend them…read more The Drs are knowledgeable, professional and caring. My husband and son have very high prescription levels and Dr Gosling worked hard to always get my son the correct prescription as his eyesight got worse as he aged. The front staff is so friendly and I think they have all worked there for the 12 years. Whenever a business maintains its staff that long, you know it's a great place.

I fell and broke my glasses. They were a mess. I took them to optical matters and the guy patiently…read morestraighten them out and then he ordered me new lenses. They are fantastic. I'm so glad I went there. They did not charge me. The staff is friendly and helpful. They take really good care of me. I am glad that I do my business with them.