If I could leave zero stars in a review I would. I was referred by my dad who had a good…read moreexperience. The front office was the only saving grace. My old dr of 30years retired and I needed a new place. When I scheduled, and asked if they'd like my records, I was told, "no, we're fine." When I arrived, I felt that I was irritating Dr. Shimonova. When I returned a few weeks later, my glasses were unwearable as the rx was not right. Went back a 2nd time, was told by Dr. Shmonova that "That's what you said you wanted." When they looked at my current glasses, it was found that the 2 scripts were miles apart. She just kept repeating "that's what you wanted." I came back for the remake a few weeks later and they were STILL WRONG! I asked for another Dr. I also brought my medical records with me. Dr. Thompson took time to meet with me and review my records. She made some adjustments. I came back and they were finally correct. It took 3 attempts and almost 3 months to get my glasses. I'm finding someplace new and my dad won't be back either.

I've been a customer of Eyecare Consultants for over 13 years. I brought my children here since…read morethey were toddlers. For more than a decade, I trusted this place with my family's vision care -- but the way this business operates now is absolutely unacceptable. The office manager, who proudly claims she has "run this place for 26 years," is the biggest problem. If that's true, then she deserves full credit for dragging this business straight into the ground. Her behavior has been dishonest, manipulative, and shockingly unprofessional. There is a constant revolving door of physicians -- most lasting barely a year -- which has led to inconsistent and careless care. That's exactly how my daughter, who has 20/20 vision, ended up with a completely incorrect prescription of +2.75. I paid over $700 out of pocket for glasses and contacts, and all I received was a $100 contact credit. The rest? Gone. When I brought the issue back to them, the excuses were all over the place. A voicemail from the business on May 16 clearly stated the glasses were dropped off that day and they'd like to discuss a credit to the account. Later, on 12/22/2025, the manager tried to claim they had been sitting on her desk for years. The story changed every time I asked a question. Then came the most unbelievable part: the manager tried to convince me that I had given consent to donate my own property. She looked me straight in the eye and lied to my face. She refused to reimburse or credit my account, even after admitting the prescription was wrong. Instead, she took the glasses back under the pretense of "donations," then conveniently claimed they don't provide donation slips -- even for brand-new glasses I paid for. The reality is likely they sold them. When I expressed how unacceptable this was, she told me she didn't care about losing customers. That tells you everything you need to know about how this place is run. And let's talk about pricing: you can buy the exact same products at Costco for a fraction of the cost -- literally 1/15 of what Eyecare Consultants charges -- and still use your VSP benefits. The markup here is outrageous, and the service doesn't justify a single dollar of it. After 13 years of loyalty, I'm done. Between the dishonesty, the inflated prices, the refusal to take responsibility, and the constant turnover of physicians, this place has become a perfect example of how a business collapses under bad leadership.

I've never had so many troubles with an optometrist in my life. Dr. Kincaid is nice enough but it…read moreseems like the place is just run poorly. Received the wrong prescription multiple times and wasn't notified when contacts arrived. If you value your time, look elsewhere. Further details below: 1. During my exam, 3 separate employees shined a very bright light in my eyes multiple times. Left with a migraine. In my experience, this happens only once an exam instead of 5 times. 2. My first pair of contacts I received was completely wrong. Maybe from the multiple people giving me an exam? 3. I was never notified that my contacts had arrived. I called almost a month after my exam and they replied that they had just come in this morning. What a crazy (truly unbelievable) coincidence. 4. Had to come back in for a whole new eye exam. 5. Finally got the right contacts, after months. 6. Asked for my prescription to get glasses at a third party and you guessed it...that prescription was wrong. 7. When I asked for the correct glasses prescription, I was told to come in for another exam. That would be 3 exams in 3 months just to get some contacts and glasses.

I went to Dr Kincaid. She prescribed an eye drops for an eye condition I have. She said I would be…read morecontacted about the prescription being filled. I was never contacted. I called the office and told them about the situation and they told me they would get back to me. However that did not happen. I called again and left two messages. I did not hear anything back. I walked in to try to get the situation resolved. I left a message and was told that I would receive a call back that day. I did not hear anything. I canceled my appointment for a recheck. I would rather go to any other eye doctor in the world. DONE!

I had an eye doctor appointment today, and this was my second visit to Modern Eyes Centennial--once…read moreagain, it was a phenomenal experience. I know how hard it can be to find a truly great eye doctor, and this place exceeds expectations. From start to finish, everything was seamless: fast service, no lines, an easy check-in process, and very up-to-date equipment. The appointment itself was extremely informative and educational, with a true one-on-one consultation. Dr. Sturdy, O.D. took the time to sit with me and explain everything thoroughly. He offered helpful suggestions and shared informative facts without ever making me feel rushed. At many other offices, you're in and out quickly--but not here. They genuinely care about their patients. The staff was equally impressive--friendly, knowledgeable, fast, and professional. I especially want to recognize Lily at the front desk. She went above and beyond by clearly explaining my insurance plan, what was covered, and how I could maximize my benefits. Lily is the epitome of excellent customer service and patient care. If you don't currently have an eye doctor, or you're looking for a new one, I highly recommend giving Modern Eyes Centennial a call and scheduling an appointment. You won't be disappointed.

I had such a great experience at this practice. The staff was friendly, warm, and was able to…read morequickly schedule me for a same-day appointment. Dr. Sturdy was very helpful and listened carefully to my specific concerns. He patiently answered all my questions and promptly called me back to follow up about an option from another doctor. I would very much recommend Modern Eyes - Centennial!

Dr Megan Sullivan is my Optometrist and she was very thorough about providing me the details of my…read moreeye care. Having diabetes, it's very important to have someone that can tell me how I am doing regarding my eye site. I know that I am in good hands, and feel comfortable speaking with her. The ordering of my new glasses is always easy and they make sure to utilize my insurance. The front desk lady was very nice and helped us get our next appointment scheduled for next year. Overall my family will continue to use Eye to Eye care as we feel we are in good reliable hands when it comes to our vision needs. Thank you

Do not waste your time or your benefits on this place. The staff has the unique skill of being…read moreboth rude and ignorant. None of the staff seems to know who is in charge or what services they provide. There is extreme turnover among the Optometrists. I gave them too many chances to ever go back.

My family of four have been patients at Optical Matters for 12 years. We highly recommend them…read more The Drs are knowledgeable, professional and caring. My husband and son have very high prescription levels and Dr Gosling worked hard to always get my son the correct prescription as his eyesight got worse as he aged. The front staff is so friendly and I think they have all worked there for the 12 years. Whenever a business maintains its staff that long, you know it's a great place.

I fell and broke my glasses. They were a mess. I took them to optical matters and the guy patiently…read morestraighten them out and then he ordered me new lenses. They are fantastic. I'm so glad I went there. They did not charge me. The staff is friendly and helpful. They take really good care of me. I am glad that I do my business with them.

I have been a patient of this practice for years... In Jan when my insurance changed, I called…read morethem and CONFIRMED that they accept my new insurance. When they confirmed that they did, I booked an appointment for me and my wife. I waited six weeks for this appointment. On the day prior to the appointment I received a call informing me that they do not accept my insurance. To add insult to injury, they had the nerve to ask if I was willing to pay out of pocket for the exams. No thank you, that is why I have vision insurance. I will never return to this practice regardless of insurance based on this incompetence.

I love this place! We had to come for an immediate visit on Saturday for my daughter and they were…read moreso kind to seeing us asap before they closed. Kids are not the easiest when you need to poke around their eye pretty scary for them. She was kind patient and quick and found a way to appeal to my daughters interest. The dr snd front desk are amazing with kids of all ages. You should check them out for all your eye needs!!!

Wow, such wonderful customer service! My teen son really wanted to wear contacts and it's a tricky…read morething to learn at any age. They were kind, patient and encouraging. We went back a few times and they would spend time helping him learn to get them in and out. They worked around his school schedule to make sure he could learn in time for basketball tryouts. It took a few times but he would have given up if not for the wonderful staff at HD eye care!

If I could give zero stars, I would. I went in for a simple adjustment, and they ended up breaking…read moremy frames. Instead of owning up to it, they tried to hide it by just handing them back with the lens out. When I confronted them, they refused to help and actually accused me of lying, suggesting the frame was already broken when I arrived. The lack of integrity and basic customer service here is unbelievable. Avoid this place if you value your glasses.

Great visit! The exam was professional and efficient. Dr L'Ami and the assistants are wonderful,…read morethey used updated technology that made the whole process easy. I never felt rushed and Dr L'Ami was very patient and informative. I'll definitely be coming back for my annual exams.

I came to get my eye exam for the year and had a wonderful appointment with Doctor Olivia L'Ami…read more She went over my current prescription which was seeming blurry, and took the time to show me the new prescription I had tested for with astigmatism in my right eye. It was so helpful to see why my prior prescription, that I had just gotten last year, had been blurry. I've never been to an office with such great tech, or helpful employees. The front desk employees were very friendly as well. I will definitely be making Altitude my new eye care office!