The staff is very helpful and attentive and the doctor is very professional. I haven't been to an eye doctor in four years and they made it very easy for me and was a pleasant experience. A big thank you to Cindy, Chris, and Ryan as well as to the optometrist who I unfortunately forgot his name but he was probably the best I've ever had! Thank you! read more

I thought they would be of help... until i showed up. I spoke to their associate Tyrone for 2 days about arrangements for getting emergency glasses made... I was on a cruise coming into Port Canaveral and he was aware of my arrival time when I needed to be back. He assured me that all was good and to come in. Well when I arrived, i was greeted by a blonde woman claiming to be the manager who promptly told me I could not be helped because there was no lab technician there anymore who left at 1pm. Tyrone was "at lunch" and never came out to speak to me. I assure you... i would have never ever went there given my situation if i knew i could not be helped. The management did not even apologize for any inconvenience or anything. She even looked at me like I did something wrong. I have never took the time to write a bad review about any business in my life... but today they deserve this. read more

This place has gone drastically downhill in the past year. Orders are now taking the full length of time to be ready, and chances are they are wrong when they arrive and will require a do-over. They seem very understaffed and on edge with very thin skin when you let them know you are displeased with their slow service. Their only saving grace is that the woman who helped with my initial order was very helpful, but she has not been involved since. It looks like I will be taking my business elsewhere. read more

The nicest people work here. They also have great availability and super affordable! I've been to many eye doctors and this is the best place I have been. read more

Awful. I cant get a copy of my prescription and it's an emergency. Supposedly Global Care has my script now, not my fault that their eye doctor left Eye Glass World and took her files. I paid for my eye exam and that script is good for one full year. I want a copy of my script as Global Care doesnt return emails or phone calls and your office could care less. I cant see at my new job, thabks eye glass world. U r the worst optometrist i have ever been too. How could you just leave a patient hanging like this??????? I need new contacts, you have or had my current script. I need a copy of it. I filed a complaint with the better business bureau bc this is simply unacceptable. ​ read more

Second time going for eye exam with full intent of ordering glasses online. Greeted as soon as you get in, no pressure to buy there. Exam, easy peasy. Dr. very knowledgeable, explained everything and and very engaging. I will be back! read more

Avoid at all cost!!!!!!!! Seriously, I've never seen such a disaster of a professional business with so many incompetent professionals...... only tried this place because it is down the street and within the insurance network. The first "doctor" I had was acting very weird, I don't want to say under the influence or drunk because it could their nature, but that was extremely uncomfortable. Eye exam was a total joke, gave me 4 contact prescriptions to try (??? 2 on each eye) so I can say which one I prefer. Prescriptions were so off compared to what I'm used to, but still gave it a try just in case my eyes drastically changed. Need to mention that I had to go back to the store a total of 6 times to get all 4 test contacts because nothing is ever been communicated or organized or ordered correctly... So after 4 weeks, I was more blind with contacts than without. So went back to get a new eye test, and they did it for free, thank god! This time I had a different doctor who was much more efficient and to the point. But trying to get my yearly supply took them another 1.5 months, every time there was either something missing, or something wrong. So I just gave up, and ordered on lens.com........ total waste of time and energy!!!! THEY ARE THE WORST!!!!! read more

Lying thieving idiots talked me into getting progressive lenses, which I only agreed to so they would shut up about it. $230 for something that made me throw up because I just couldn't get use to them. They assured me that if I wasn't satisfied within 2 months to bring them back and they'd make it right. Well I brought them back within 2 weeks and was told I do not get that $230 back. I suggest if you need glasses go somewhere else like Stanton Optical, because at least they hold to their words read more

Great and fast service. Our optician, Samantha, was so kind and sweet. Her customer service made this trip enjoyable and worthwhile! I would recommend eyeglass world to a friend just because of my experience with her. read more

RUDE RUDE RUDE.. they said walk-ins available on the sign but when you ask if they have anybody available they get very rude and mean definitely do not recommend go anywhere else. read more

After getting my prescription back in February from Eyeglass World, Merritt Island), I decided to buy some extra reading glasses online, {With their prescription). I ordered the glasses on line and when I received them the distance was too short to read my computer screen. The company I bought the glasses from told me they needed the PD, (Pupil Distance), which was just blank in my prescription. I went in person to correct it and the Doctor was there and he changed some other values of my prescription but left the PD blank. Now I tried calling explaining my situation and they tell me they will not provide the PD value since I did not buy any glasses from them. I paid for a full eye test, and it really doesn't make sense since you can get a PD ruler on line, print it and do it yourself at home. Their staff are RUDE! RUDE! RUDE!. When I got the prescription back in February prices were extremely expensive and I mentioned to the lady who was trying to sell me the glasses it was too much for me, and she just simply responded, "Have a nice day", with a sad, miserable face. Not my mistake she is unhappy at her job. Now when I call this morning they give the excuse they will not provide that PD I need. A guy left me on hold for 15 mins then comes to the line telling me I need to talk to the Doctor who only comes Tuesdays. Out of my frustration I said, "You guys are amazing", and he sarcastically responded, "Thank You"! This employees seems to like challenging their customers with their lack of professionalism and terrible customer service. Not sure what kind of manager will allowed this kind of behavior continuously loosing customers as other reviews have left that store without intention of coming back. Hope everyone who consider going to this store will reconsider. I bought 2 pair of progressive glasses at, "Optical Direct", in Melbourne for $160.00 cheaper. STAY AWA Y FROM THIS BUSINESS!!! read more

Good service and affordable! I got my eye exam done and glasses the next day. Lots of cute frames to chose from!

Horrible customer service and the receptionist at the eye clinic is disrespectful rude and just in general a miserable person. If you hate your job that much then quit. You are the reason along with many others that I will no longer come here anymore. They lie about pricing and act like it's so hard to give good customer service. No thanks I can go somewhere else. read more

I scheduled an eye exam on Dec 14, 2020 I was seen by an optometrist there. I explained that my insurance would be up on Dec 31. I was to be fitted for contacts. They did not have the correct prescription there so they gave me something else to try while they ordered my correct prescription. The contacts they gave me did not work for me. I never got a phone call saying my contacts were in so on Dec 31 I called and was told that they had not arrived. I had to call several times and finally spoke to a mgron Jan 18 . He said that they had arrived on the 11th. I received no call from anyone. Needless to say I can not trust this company and have decided to go elsewhere. I could never recommend this company! Very poor customer service and poor patient service as well. read more

I was very pleased with my purchases (2 frames for $129) and the one-day turnaround was great! Joel, the store manager, was fantastic and so helpful! He was very knowledgeable and efficient. Dana was also very helpful and pleasant! read more

When we walked through the door Ryan greeted us and was super helpful. He quickly made an appointment for me and even replaced the missing nose pad on my sunglasses. My hero! read more

I went to this location twice, they schedule Eye exams at the same time the store opens (not a good idea), but the doctor was late. He was a good doctor, my problem was with Eyeglass World, I tried to get a pair of glasses to help me read better, with the understanding that I may need to change them in 4 to 6 weeks if I get cataract surgery. He told me that I would have to use my insurance to pay for the glasses now and when I returned in 4 to 6 weeks, I would have to pay again out of pocket to get my lens updated with the new prescription. None of this made any sense, there website states if your vision changes within 60 days, you can get your lens updated without being charged. I also emailed the company and never got a response. This is very bad customer service. I do not recommend this place or this company. read more

Employees here went above and beyond to help us when someone in our party lost their glasses in the ocean. Only place around to have an uncommon prescription in stock. read more

Received amazing service from Jordan, thank you! She's friendly and knowledgable... answered my questions and made sure I was getting the best price. Got multiple pairs of glasses for myself, husband and son at a fraction of the price quoted from my Optometrist. Have been going to the Merritt Island store for over 10 years now and would never go any where else. Very popular store for a reason... wish they would get more people to help.. staff is bombarded with lots of customers. read more

Almost 3 hrs to get thru the process To many appts booked. Just like being a Dr office Sit and wait for hrs. Ladies are nice but that's to long and have to wait to pick up glasses Also now masks are mandatory and it's against my health to wear one read more

While I like their service, I don't believe that businesses that support CDC requirements that DO NOT FOLLOW THE SCIENCE are jeopardizing their customer service integrity. When they required me to wear a mask in their, I should have taken my $500 somewhere else. But I didnt want to drive all the way to Orlando, the nearest quality competitor for Eyeglass World. Masks dont work. Thats a scientific fact. So to require a mask against real facts and contribute to leftist propaganda is supporting the oppressive controlling requirements of this current regime. If had walked out or protested, perhaps they would have tried to cancel me. So I acquiesced out of the need to purchase my product. I wish these corporately run companies would understand 3560 cases in a 360000 persons in Brevard county is .01% infection. Get the real science. And stop the fear mongering. Feel free to shop here, but be prepared to be masked even though this does not follow the science. read more

Being four-eyed, getting an eye exam and finding frames is an annual (bi-annual?) necessity. This location has had my business for the past 4yrs. It helps to have an appointment, but I've also seen walk-ins get seen with very little wait. The store is open and airy, not cramped or crowed like that "other" place that will help restore your "20/20" vision. Frame selection is vast, and at all price tiers. The in-house Optometrist is great and funny if you get to know him. They take insurance, which can help reduce the cost of your frames and lenses. Do not hesitate to give them a try, I bet you will be thoroughly impressed. read more

We got the wrong prescription which resulted in migraines, dizziness, and nausea. When we got back, they tried to minimize the problem by saying they were only off by a little. People get sued for making such a huge mistake. I also noticed when leaving that their certificates are out of date. The people were generally nice but I really didn't like how they downplayed the seriousness of the situation so I will never go back. Go to LensCrafters or a doctor's office. read more

After Well I have to say I am very impressed! EyeGlass World truly stepped up to the plate. This company really did care about me being satisfied!! The customer service I received from many levels was impressive and they resolved my situation to my complete satisfaction! Before (1 star) Beyond disappointed with Eyeglass World. Arm broke off my glasses not even a year old. It's the second problem I had. They only stand by their glasses for 30 days. Won't be going back to Eyeglass World. Glasses are expensive and they need to hold up. Cheaply made glasses, lack of customer care = NO more business from me. read more

I never made it to an appointment with Eyeglass World because they were kind of rude and condescending on phone. They also don't take VSP insurance. They definitely need to work on their customer service if they want to attract business. read more

They don't know what they are doing. I made an appointment for my daughter for first time contacts and they said she couldn't get her contacts the same day because they didn't want to chance staying after 5:00. They shouldn't have made the appointment if they couldn't finish it. The woman at the front desk is rude and has no idea what she is doing. She seemed like a high school student trying to check the health of my daughters eyes. I was afraid. Never go here. read more

I have only good things to say about this Merritt Island location. They are good at what they do and the doctor is right on target with my problem and very professional. The girls are nice to me. Maybe the rude person is gone so stop with the negative feedback. Thanks for all the good work. So keep it up. There is only one thing. I can't find the Doctors name on the internet to be able to reorder my contacts. Other than that all is well. read more

Bought two of the same glasses and the technician broke one of the glasses when installing the lens. owned the glasses for three months and both of them broke around the lens in the same area. Eyeglass world will not do anything for me on the defective glasse. sent them an email and called customer service and no response. Do not do business with this company. read more

Only because I couldn't give zero stars. The optometrist office diagnosed me with the wrong prescription for glasses and contacts. Eyeglass world took care of the glasses and made it right but the optometrist office would never return my calls so the company I was getting my contacts from tried to contact them. After several tries the optometrist finally returned their call with the response that the contact prescription had expired after 2 months. Everywhere else in the state it is good for 1 year. Now I will have to go to another Dr. to get another test. There is no way I am going to give them my business after the way I was treated. read more

I want to thank Davaughn for really going above and beyond to assist with my order. I was pressed for time today and he was able to answer some questions over the phone so my visit wouldn't be a waste of time. When I arrived, he was prepared and took care of everything efficiently. But what really made this a great experience was his personality. It was a pleasure to work with him. Thank you!! read more

They have a girl working there whom is very rude to customers. She has piercings. My Husband went in there to pick out frames and she yelled to him "You will have to pay over 100.00 more if you want those glasses. He responded "I am NOT paying one more Damn cent I already spent over 800.00!!! She yelled at him, What are you going to do about it huh? over and over. He said I'll tell my Wife and she said "What's she going to do about it huh? Like egging him on. We are in our late 50's and We don't deserve this type of treatment. What kind of people do they hire? ANIMALS??? Go somewhere else if your smart! read more

Thank you for the free emergency repairs on our 4-year old daughters glasses the evening before our cruise.

I will never go to another location! I've been overpaying at the eye doctor for years. Little strapped for cash so I stopped in here. With my 3 year old in tow. Of course the glasses were great, a huge selection for a reasonable price. I had a small hiccup with my insurance that the staff helped me navigate, and my glasses were done and perfect the same day. You can't ask for much more. But all of the associates here went far above and beyond with my son. They were so patient with him, included him in what they were doing, and just showed so much care and compassion for us. It was honestly an amazing experience, just getting new glasses. My son has a new best friend at this location and already says he misses her and wants to go back. Most places you go with a small child there is lots of disapproving glances, an air of "oh no what are they gonna wreck" but not here. It was seriously like home and family. Besfren, if you're reading this, Maxwell misses you! And thank you SO MUCH! read more

First of all, I have to disagree with most of these reviews! The customer service at this location of Eyeglass World was beyond perfect! They were friendly, knowledgeable, caring...I can go on and on! The office was clean and comfortable. They took me on time and the doctor was so helpful and caring! I came upon this because I accidently tore my contact lens. When I called the store, they were able to fit me in the next day, even the girl who answered the phone was helpful and concerned!! I've used another " eyeglass superstore" in the past, I promised myself that I would never return to that store! Eyeglass World in Merritt Island was nothing like my past experiences in that "superstore" who advertise to give the best price, service etc....Eyeglass World is definitely worth going to! Customer service, doctor, office, price, everything is ultra professional and very comfortable, with the most outstanding customer service around!! This will be the only place I go to for all my contacts and glasses!! read more

I brought my granddaughter in for an exam and new glasses. Was nice to see so many choices. Staff was great - very friendly and helpful. I'll be back for myself and my husbands new glasses and my granddaughters exam and contact lenses. read more

Doctor dude was the worst. 2 ladies were great and helpful. The receptionist and male eye doc were so bad I left without glasses and will never return there. read more

I got the most expensive lenses two tears ago and the coating is peeling away and they say I'm out of warrantee and there is nothing they will do. Unbelievable. read more

Don't ever go there! I never will again! BOGO!!! Ha! Triple the price of everything and then give it to you for buy one get one free. I went in three times with my prescription in hand. Nobody cared to lift a finger to help. On the third time I had to get cross with them to get a person to attend to me. The good frames are locked up so you have have someone unlock each one to try them on. I'm not talking the Oakley's, etc. these are just the overpriced "designer" ones! Their prices are totally ridiculous! $659 for two pairs off glasses? Come on. I was born at night, but not last night! T read more

I saw Dr. Olsen and had the worst experience. I was given a prescription for new glasses from him that I got filled there. When the glasses came in the prescription wasn't much better then my old glasses. I saw him and he made a slight adjustment to my glasses and when they came in they were not much better. I was very disappointed and upset so I went elsewhere to get a new prescription. The new doctor informed I had cataracts and maybe glaucoma!! He never once mentioned this to me. Unbelievable! Now onto the specialist for further testing. read more

I had an appointment this morning to have my eyes checked. I decided to go "local" so I called for an appointment and was given one for the following week, which was just what I wanted. The person answering the phone Amanda, was lovely and so helpful. Today when I went for the appointment, Amanda greeted me and had me fill out some info, then, Dr. Duke examined my eyes, with one of the most thorough eye exams I have had in a long time. He was kind, professional, and helpful. He answered all the question I had about the eye problems that have plagued our family, and also reassured me that my eyes were healthy. This made me happy. So glad I stayed in Merritt Island, I will be back if and when the need arises. Why would I go elsewhere???? read more