I've had a few good experiences and a few bad ones. The pace is easy to get in and out of, which is nice. They have a large sign up front, so that helps with finding it. It is on a busy stretch of road, but not impossible to traverse. [[HIGHLIGHT]]The staff are mostly friendly, but I have encountered some who were less than friendly.[[ENDHIGHLIGHT]] They have a new policy for cancellations that results in a fee, so be warned about that. [[HIGHLIGHT]]I have had bad experiences with them -- like simply canceling my appointments and being short with me when I was upset, with responses that were less than helpful in trying to fix the situation.[[ENDHIGHLIGHT]] Of course, no compensation for my missed appointment (go figure). The optometrists are generally friendly and knowledgeable, which makes you feel comfortable to be there. They have a good selection of glasses and kind people selling them. [[HIGHLIGHT]]All in all, I can't say I am their biggest fan due to the unkind people I have dealt with; however, the rest of the staff are decent.[[ENDHIGHLIGHT]] If you need a place to go, you could do worse, but you could also do better. read more

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Discriminatory against disability. Refused to bill my sons vision insurence because he has type 1 diabetes. [[HIGHLIGHT]]Administration is extremely unprofessional and rude when calling to make an appointment.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]If there was one less than one, this is horrible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am just trying to leave a message that I have the flu and need to cancel my appointment for the morning.[[ENDHIGHLIGHT]] I was told when I booked if I did not give a notice I would be charge a full appointment. [[HIGHLIGHT]]I have been on hold 3 times and not response.[[ENDHIGHLIGHT]] I feel like shit so not going to continue doing this, obviously I will have to pay the fee. I have referred so many folks, but now here I am going to have to look for a new provider. [[HIGHLIGHT]]Customer service is no so accommodating.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]After waiting 3 months for an initial establishing appointment, they suddenly canceled and "had" to reschedule out another 3 months.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Meaning, the total wait time for an initial establishing appointment would be 6 months.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Could have easily scheduled with another provider with more respect for their patient's time.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I am very displeased with the way I was treated by the agent who sold me my glasses.[[ENDHIGHLIGHT]] I explained the lens fell out and chipped the glass. She asked if I had come in to have the screws adjusted. I said no and asked why the lens chipped. Apparently I didn't order the ones that won't do that. I explained you sold me these and she stated she would have discussed that with me. She acted like wasn't entitled to a new pair and as if it came from her paycheck. I purchased the glasses and paid good money for them. I had to wait over a month to get them. I will not be going back for a new pair there. [[HIGHLIGHT]]I loved the doctor and front staff, I don't need to feel like I am asking for to much for expecting a product to last longer then 5 months.[[ENDHIGHLIGHT]] read more

I was taken in promptly for a medical problem - with no appointment, and [[HIGHLIGHT]]Dr. Rachel Achenbach was very pleasant and knowledgeable.[[ENDHIGHLIGHT]] I am very pleased with my connection with this establishment. read more

[[HIGHLIGHT]]Making an appointment was easy with online option[[ENDHIGHLIGHT]]; [[HIGHLIGHT]]non-medical personnel were pleasant[[ENDHIGHLIGHT]]; doctor performing exam was communicative, forthcoming about recommendations, patient centered, and genuinely responsive to my many questions. read more

Got me in right away for medical issue. Very professional. [[HIGHLIGHT]]Very informative and explain thing so you understand what is happening.[[ENDHIGHLIGHT]] read more

Due to Covid and my daughter being 19 I was not allowed in. This is fine I completely respect their protocol. She was very happy with the doctor and their ability to get her in on a Saturday even! read more