Great eye doctors!!!!! I needed a eye exam and was able to…read moreget in and out pretty quick less than 30 mins. Dr Beavers is a great guy he definitely goes over your eye test and let's you no what you need. The prices of frames here are the cheapest I've seen.

THEY NEVER ANSWER THE PHONE OR CALL YOU BACK. I have tried and tried to call them about ordering…read morecontacts and no one answers. It is very unprofessional of them.

This is an amazing clinic and doctor. I have had glasses for over 35 years and have been to many…read moreeye doctors during that time and have never come across a better doctor and clinic before. I have an eye disease that they have been tracking and helping me for 10 years now and every visit has been perfect. Every visit has been highly professional packed with top notch customer service. While their location is a little more difficult to access than other clinics, parking limitations, it's worth the extra time needed to get in. Once in though there is very little waiting time as they make sure to schedule visits to ensure the whole team gives me the best care and service. They make you feel like your very important and know me by name. At one point my eye glasses came back to them not correct from the manufacture and before they gave them to me they sent them back to be fixed. Because it took twice as long to get my new glasses they insisted on purchasing me a second pair of glasses at no charge to me. They also gave me a nice bedside glasses case to safely store multiple glasses. During the pandemic I did have trouble getting in and had to buy my new glasses from another doctor and whole year of suffering through them enforced the fact I should have insisted of going to Mertins. I was inspired to write this post because one review here on Yelp claimed they didn't try and fix the issue they had and they were "rushed" through their appointment. My response to that is this does not track to any previous experience of mine whatsoever and I can only conclude that there is information this reviewer is not disclosing for their own self-interests or just did try and let the office know the problems they had like I did with the "other" clinic who sold me bad glasses. Truth is, they would have also tried to to fix them had I taken the time to go back and asked for help in a respectful manner. If someone like me, an average guy who walked off the street to get an eye exam, can book an appointment and get the care they have given me anyone could. It's not like I'm the "friends and family" or "all-star" customer. In addition, being "rushed" through an exam seems to be a matter of perspective as how much time does it actually take to do an exam? I'm not sure what else they wanted other than sitting around waiting for the doctor. My guess is this customer, had they spent more time, would have complained about how long they took. Also, as I have figured out over the years, taking an eye exam requires the patient to carefully work through the exam and ensure you give your best responses to the doctor. Coming out with the wrong prescription falls in the lap of the customer as they are the one who tells the doctor if what they came up with actually corrected their vision. My advice, when going through an exam, is to slow yourself down and make sure you communicate to the doctor your best responses and ensure that your responses are accurate. After all the doctor can't see what you see. Only you can! Seriously, I believe that some people here on Yelp are actually the worst customers and feel empowered to write a review that draws the most attention to themselves and have unrealistic expectations that exceeds the limitations of the business. I hate to use the term, but Yelp really does draw in the "Karens" of this world as it allows them to voice their entitlement without any care to the hard working people that serve them. If you are trying to decide on a doctor do not give any credence to the post I refer to and give the good doctor a shot. Pro-tip to the reviewer. You are not the King of England and even if you are try treating people with kindness and respect. Being a customer doesn't entitle you to be treated as royalty. The customer can be wrong, remember the Golden rule, and offer grace over mercy like you expect for yourself. In the end you will always "draw more flies with honey". Post note... If there are spelling or grammatical errors on this list it's because I went to bed with my with my glasses on last night and broke them. I now have to use the old glasses the other clinic sold me and I can't see my phone correctly. I fully expect Mertins will have their glasses fixed for me with zero issues!

Mertins Eyecare is fantastic! They're always friendly & professional and they have a huge selection…read moreof the coolest frames. I think they care about my vision more than I do!!! It's a great place in Bentonville in a really fun building too.

I'm done dealing with rude receptionists. Our family will be looking for a new eye clinic.read more

I drive over 90 miles to see Dr. Netzel, and find the level of care and professionalism I always…read morereceive well worth the drive! CRT vision therapy has been life-changing!!

My husband saw Dr Rebecca Brown for primary care, who found his cataract. She was awesome, kind and…read moreconsiderate including keeping him calm before the procedure. Dr Toller performed his surgery. It went so well! He had much better vision than he did with the other cataract he had removed a few years ago. Quick recovery and all the eye drops were in one prescription. Excellent care from all!

will never go back. was refused old prescription that another eye doctor asked me to retrieve for…read morethem. Woman on the phone sounded slow or new but either way 0/10.

Great service inside the store. There are a lot of different frames to choose from and in different…read moresizes. One of the cons is if you need to talk to someone in the actual store, location, you can't reach them. Your call is directed overseas and they will not put you through to the store where you are doing business; I really don't like this. I like to be able to talk to someone that I have talked to inside the store not someone who I have trouble understanding. I did not have a complete prescription from my optometrist's office and had to get that and was told that I could email it to someone inside the actual store. Now I cannot make contact with that person and I want to see if my prescription has been received. This is an edit to the original review. I have been contacted and a CS manager with Warby Parker is helping me work through this situation.

Great service, excellent selection, and prices are way below what I have paid in the past. They had…read morerow after row of choices and the ability to show different colors and widths. Best of all, they take my insurance where most places won't.

Very condescending. I've seen him be extremely rude to staff worker…read more in the front office. Needs to drop the superiority attitude.

i had went as a new patient for yearly prescription check in and they were the most unprofessional…read morepeople from the moment i stepped into the office. i come in and check in, then waited 45 mins after my initial appointment for them to tell me i had paper work to fill out, took up so much time. mind you, there was nobody else in this office. i finally go in after an hour and a half of waiting. they had changed my prescription drastically, which i understand that they want the weakest, they made that clear, and still see 20/20. i've been wearing contacts for 6 years, and i know my eyes. these people made me feel stupid for telling them differently, as they might have the instruments but i'm the one wearing the contacts. it made no sense to me as they had me come in and try the contacts out for a week when you know and immediately can tell the difference? i told them that the initial appointment. i had to go back in after my contact follow up to tell them i want my prescription that I FEEL comfortable with. my prescription still isn't perfect but i couldn't waste my breath on these people. why be an optometrist or doctor or anything in that type of profession, and NOT LISTEN TO YOUR PATIENTS. that is what lost all respect for them. it was like pulling teeth, also mentioned i needed to get glasses the same day and when i got to the place i had to get glasses from, they had to call the optometrist office to fax over my glasses prescription which is the same as my contacts. a waste of time for me and they have lost 3 patients now from my family. unprofessional, unfriendly. DO NOT RECOMMEND. no wonder why their office is so empty.

I have a seen Dr. Austin and Kristy for over a year after moving here. The care has been…read moreexcellent, easy to schedule, and comfortable office. A 5 star rating every time. Very friendly office staff and always answers calls.

I had to cancel my appointment because of an extreme reaction I had to the COVID vaccine. I had to…read morecancel because I was being seen at a clinic for my condition. I was informed by the receptionist that I would have to pay a $50 cancellation fee in spite of the circumstances. Their services and products are in no way exceptional, so no loss for me or my family. I was surprised that this local doctor wouldn't have compassion. So I am going back to Boston Mountain. I only tried Austin last year because I liked their selection of frames. No point in showing any loyalty to them, so bye.

I've been a fan of SGH for a long time. They have great sunglasses and care/return/service…read morepolicies. This particular SGH is small, but they have a lot of great brands and a good selection. I've noticed sometimes smaller SGH in not so big cities, sometimes don't have a big selection of certain brands, specifically some higher end ones, but this store has a wide selection of lesser expensive to more expensive. The customer service is great here too. I've been in a few times and the employee working has always been so friendly and helpful. They also refill your cleaning solution for free, woohoo! I also have given them old glasses of mine - which they donate to a charity that repurposes them. They will take any glasses, but I took my glasses for distance that the prescription was too old... yes I'm getting blinder, nooo! but, at least I'm giving to a good cause! This store is located at the outdoor promenade store in pinnacle area of Rogers. Their is parking out front on the street or on the parking lots that are on the outside of the mall.

I have purchased thousands in merchandise from multiple SGH locations over the years and have never…read morereally had any issues until my most recent experience. I purchased 2 pair of sunglasses less than 2 and a half weeks prior directly from the store manager at the Roger's location. On that visit I tried on a pair of Versace sunglasses because they had the rather large shield that I had been looking for for quite some time. They didn't feel quite right so I was hesitant at first to spend such a large amount of money on a pair of sunglasses I wasn't completely in love with however the store manager seemed pushy and hard sold me on them stating that I had 90 days and if I didn't completely love them I could simply return them or exchange them for another pair no questions asked so I agreed and put them on my SGH credit card. There was a sale going on that took $40 off the second pair so I took the opportunity to pick up a second pair on that date. Fast forward about 2 weeks and I'm on vacation with my family in Branson Missouri and I decide to wear them for the first time; I start to get a headache because they're so tight around my temple so I stop by the SGH location in Branson and ask an employee there to try and adjust them for me so I could wear them without any discomfort. She proceeds to tell me that they cannot be adjusted without damaging them due to the rather large shield. I come back home and attempt to go back to the same manager that sold them to me and let him know I simply could not wear them due to the discomfort and wanted to switch out the pair for another as he had previously offered the day he sold them to me and he agrees. I spend about 30 minutes in the store and finally land on a pair that I liked. The whole time he has possession of my pair that I brought in to exchange. I get to the counter and he proceeds to clean and thoroughly inspect them for more than 5 minutes. Finally he finds a defect in the shield and attempts to show me. I had to look multiple times and get them at just the right angle in order for me to see what he was referring to. I'm not even sure that they were not sold to me that way as I'd only worn them once up to said point. He proceeds to tell me about a recent policy change and he simply cannot accept them in said condition and instead offers to take them from me and discount another pair. This was completely unacceptable and I felt he was very dishonest with me from the beginning after a high pressure sale. When he sold me the pair he didn't even clean them all that well; he simply wiped them down and tossed them in the case and did not even come close to inspecting them as he did when I wanted to exchange them. This tells me he's not at all worried about the condition of the product being delivered to the customer but rather the condition of the product being recieved by the store which looks terrible from a customer's point of view. I have contacted SGH credit card company and disputed the charge until this all gets sorted out as I feel scammed and lied to by the manager of the Rogers location and the services rendered were not as promised. I do not fault SGH as a company and will continue to do business with the SGH location in Fayetteville so long as this all gets sorted out and the manager's original word is honored. As far as I know either A) the defect happened in the store prior to the original purchase as they were not throughouly inspected prior to boxing them up for me or B) they were damaged in the 30 minutes that the manager had them in his possession while I was picking out another pair at his request.