Excellent attention and outstanding customer service! ;) The great attention to detail provided by Eyes on Brickell was impressive and their customer service skills are excellent. First of all, there is no hold time when you call. This place is always nice and clean, friendly customer service always helping. Eyes on Brickell team represents among the highest levels of customer service we have experienced. All girls were extremely kind, very polite, patience, sweet, very friendly, and always with a smile on their faces. They will provide you the Best customer service! A fantastic eye care center with great customer support from beginning to end of the process. The team are really informed and always go the extra mile at every stage. I would recommend them unreservedly. Thanks again to Star, Sammy, Alejandra, Dr. Jeannine & Dr. Copty. Thank you very much! ;) ¡Excelente atención y maravilloso servicio al cliente! ;) La gran atención al detalle brindada por Eyes on Brickell fue impresionante y sus habilidades de servicio al cliente son excelentes. En primer lugar, no hay tiempo de espera cuando usted se comunica port telefono. Este lugar siempre es tan agradable y limpio y con el mejor servicio al cliente siempre. El equipo de Eyes on Brickell representa uno de los niveles más altos de servicio al cliente que hemos experimentado. Todas las chicas fueron extremadamente amables, muy educadas, pacientes, dulces, muy amables y siempre con una sonrisa en sus rostros. Le brindarán el mejor servicio al cliente! Un fantástico centro de atención oftalmológica con una excelente atención desde el principio hasta el final del proceso. El equipo está realmente informado y siempre hace un esfuerzo adicional en cada etapa. Los recomiendo al 100%. Gracias nuevamente a Estrellita, Sammy, Alejandra, la Dra. Jeannine & al Dr. Copty. Muchas Gracias! ;) read more

What a great experience! They are rated high for a reason! I experienced a subconjunctival hemorrhage (ruptured blood vessel) in my left eye. While I knew that it would go away on its own, I just wanted to be sure it was properly checked. The staff at Eyes on Brickell were extremely competent and professional, and never made me feel silly because of my situation. Star (Estrella) the manager was extremely nice and friendly, showing true concern for my eye when I first came in. Sammy the technician was extremely cheerful during my medical history registration. She has a welcoming smile. I really enjoyed my time with Naomi, the technician who performed my initial assessment. We laughed and talked about many things in addition to my eye situation, which made it easy for me to remain calm during my eye exam. Dr. Copty and Dr. Villa are confident and experienced resources in their field, and they gave me a thorough examination to evaluate my inner eye. They both were patient with my questions and gave me full answers and explanations with smiles and humor. And on top of all of that, they provided a reasonable and discounted service fee that suited my needs and situation. All in all, it was a pleasant visit! I know that sounds strange to say for a medical matter, but the gang at Eyes on Brickell didn't make it feel like I was there for that at all. I highly recommend them for anyone's eye care needs that live in or visit the Miami area. read more

Delicious attitudes! Satisfying and filling customer experience! Not using the usual terms as it was not a usual expectation. Upbeat and positive, friendly, and entertaining from the moment I entered. Getting there - no problem. Access to this non-typical location was easy! Plenty of parking and helpful directions. Modest office in a super cool location. The eye consultants were something else! Trust me you will be well taken care of. They took time with me to look though literally every frame there to find the right fit and look. A very important part of the service experience that they delivered on.Trying on all those frames was made a beautifully fun adventure. They knew what they were doing and how, oh yes they did. Experts in shape and impression these providers understood the importance about the decision in choosing those striking focal points I will be wearing for years to come. They were simply outstanding! And made it also so very easy on the eyes, oh yes, indeed! The Doc was up to speed, knowledgeable and at the same time added some care to be catering. Not a wham bam appointment. Asked key questions as expected about what activities I typically do, any physical issues I may be experiencing, and then offered logical suggestions. Took genuine interest and applied practiced experience in prescribing my vision care. Overall very pleased! Kudos and Cheers to Eyes on Brickell for getting it right! read more

Still new to Miami and I've been searching for a place to get my eyes checked out. I was nervous because I hate going to the eye doctor the way most people hate going to the dentist. But through my insurance site I found Eyes on Brickell (which I kept making reference to the Tupac album All Eyez on Me). Finding the office was slightly challenging at first as it is located in a residential building but thankfully everyone I asked for help was sweet in helping me find my way. From the moment I walked into the office the staff was so kind. I was greeted by Sam and she explained what my insurance covered and what would be the smartest options for me in getting contacts and glasses. Dr. Ruiz was kind and considerate to my fears in being in the office and explained what she was doing and why. After finishing the appointment I stayed back to look at their glasses- (they had awesome specials going on where I got my lenses free!) several staff members including Geraldin helped me with picking out the right shape and style for my face. I was able to pick a pair and they inserted my lenses the same day within 30mins! Amazing experience! If you're looking for a place to get your eyes checked out and new pair of glasses or lenses- this is definitely the place! read more

Dr. Copty is absolutely incredible and I can't thank him enough for being such a wonderful Doctor. As a existing patient, I was able to get scheduled in immediately as I was having issues with my left eye. Dr. Copty took plenty of time and after thoroughly examining my eye and facial function he was able to detect that I was struggling with paralysis (Which I had no clue of- I just thought I had a block tear duct). Dr. Copty knew that these symptoms could be the consequence of a neurological issue and worked diligently to get me appointments with the necessary doctors- he even stayed on the phone with me to help me call multiple offices to get fit into an appointment as soon as possible. It turned out that what I suspected to be a tearduct was a BRAIN TUMOR. If it wasn't for Dr.Copty I wouldn't have been able to get the help I needed as promptly as I did. He is my hero and I only trust him with my eye care. Not only is Dr. Copty great, but the whole staff is incredibly warm friendly and help me select the appropriate eye care for my special situation. I could not recommend this place enough! read more

I wish I could give Eyes on Brickell TEN STARS! I've been going to them since they first opened in Brickell. I meant to write a review then, because I was so impressed with the warm, friendly & efficient service. Dr. Copty was fantastic & thorough...and so likeable. The staff helped me pick out the perfect pair of Dolce & Gabbana glasses (love them!!!). I've popped in from time to time to order contacts, etc. Recently, I went in for another exam and to order glasses strictly for use on my computer...this time at their new expanded office in the same building...gorgeous! Again, lovely staff, great exam...but it was the service that blew me away! I ordered my glasses around 4-4:30pm, and to my shock, I received a call at 5:45pm to tell me they were ready for pick-up!!!! I don't know if this is typical, or if it was a fluke, but apparently they now make & fit lenses in-house. All I know is that the service blew me a way. I'm wearing my super-cute Marciano glasses as I write this. Loved the whole experience...I highly recommend them to everyone! read more

This place is awesome! I went there to get a contact lens exam and to order contacts. Doctor Copty was very knowledgeable and told me things about contacts that I didn't know. He also let me know that the glasses prescription that I was currently wearing was incorrect. My instincts told me that something was a little off about them, but Dr. Copty nailed it! He also invited me back to get a full eye assessment as soon as his cutting edge equipment arrives. The girl at the front desk, Star, was amazing too. She was super helpful and straightforward when it came to contact len prices as well as what my insurance would cover. She even helped me to save $60 on my purchase. I will definitely be going back here to get glasses soon! Speaking of glasses, they adjusted the fit and shape of mine free of charge, without me even asking. I didn't even realize that the fit was so bad until, they fixed them! Everyone is really nice and offer great service!! Thank you guys so much!! read more

Best experience I've had getting an eye exam! The staff was so kind and helpful. I made an appointment online and saw the doctor right away, barely any wait. Dr. Copty is super knowledgeable and explained everything very thoroughly to me. She is also very attentive and it is apparent that she truly cares about her patients. The staff helped me pick out the perfect pair of glasses, listening to my concerns about how glasses fit and were able to find the best style for my face. They were very patient because I am indecisive, and it was really fun trying on different pairs and getting their opinions on what looked best. They really care about their customers and it was such a fun experience. I love my glasses! They also worked with me on the price since I am a student, which I really appreciated. Amazing office overall and the staff made it more personal, focusing on my needs while I was there. read more

I was searching for a vision provider and ran across Eyes on Brickell. The location is in the heart of Brickell and the staff are very friendly and knowledgable. My appt was for 10am but due to unforeseen circumstances I was late and called to advise them of this. They were understanding and still saw me within ten minutes of arriving. We completed my vision and contact exam, explored different frame options, and even spoke about cost-efficient services. I appreciated them being patient as I was indecisive about what I wanted. The best part of their service, was them discounting the cost of my glasses and ensuring that my glasses would be ready by the end of day, although, I was there at 11:30am. As I watched them with other customers, I knew I would be returning in the future. I really appreciate all the women there and their professionalism! - Nesha J. read more

When we moved to Miami a number of years ago I needed high quality care for my eyes - after checking out a number of other potential options, I found it in Eyes on Brickell! : and have been coming here regularly for check ups, prescription glasses/sunglasses and a referral to an eye surgeon on one occasion, ever since. Dr Copty and Dr Lee are both excellent - friendly experts - and Star is indeed the "Star" of the practice, in terms of knowledgeable customer service - always making me feel like a special guest, and having the answer for pretty much any question - not afraid to venture her opinion, she also has the style awareness to pick out the last three pairs of glasses/sunglasses that I have bought here! Visiting this practice is a great experience and I would recommend it unconditionally to others. Chris read more

Last week I travelled from Brazil to Miami and forgot my contact lenses. When I landed on miami I realized that they wore sold diferently than in my country and really hard to find. I tried several stores but they did not have them ready to ship/deliver and the contact was really slow via email/telephone. Then I found Eyes on Brickell and send them a direct message on Instagram. For my surprise, they instantly texted me back and helped me. A few hours later, they had left a package at the store for me. The owner, who is also lebanese, gave me the contact lenses as a gift! I highly recommed the store and the clinic. They are very professional, and focused on the client and their needs. Fast team, always online. Defn one of the best experiences I had a store/clinic in the Usa. read more

Dr. Copty is officially our new and beloved family eye doctor. Having worked for years for a retinal specialist, I am very picky. Within a mile of our home, location was the big reason we chose to visit this office. Insurance covered our general visit and we paid for contact fittings out of pocket. Ultimately, we even ordered contacts through him because his prices are competitive with what you can order from the least expensive websites. He is kind, thorough, and communicative. He will offer you many options, and lets you choose without pressure. Choosing a doctor based on parking is silly, but I will address this because of previous reviews: I greatly appreciate the convenience and safety of their parking. Not to mention that it's free. The office is small but efficient. read more

Very happy with my experience here. I was experiencing problems with my contact lens as I hadn't had an eye exam in over two years, the doctor helped me choose the best pair and gave me a trial period. I'm also very picky when it comes to frames and luckily I was very happy to see that they had a great selection from high-quality, reputable brands. I also was assisted in the selection of sunglasses by Alex, normal frames which will be customized into polaroid sunglasses. I highly recommend eyes on Brickell as they are extremely helpful, friendly and accommodating. The location is quite small but it gives it a cozier feel, I was informed they'd be relocating soon. Please ask Alex for glasses advice. Star was also very friendly! Great experience. :) Thank you! read more

I stopped by Eyes on Brickell this afternoon. Was immediately greeted and experienced great customer service, honest feedback and smiles throughout my visit. I met with Armando and he asked some quality questions to better understand the reasons for my visit today. He showed me a number of quality frames, some of which worked and some did not. The staff was quite honest with their feedback on the many frames I tried on. Armando was quite patient, offered suggestions and different looks, provided specific product knowledge, and remained pleasant and helpful throughout. I, with his high-quality customer service, finally decided on a selection of three pairs. Great shopping experience today with Armando! Strongly recommend this hidden gem in Brickell! read more

This was one of the best experiences i've ever had while visiting an eye doctor. They are welcoming, kind, they run multiple tests to give you the exact diagnosis and they help you out in any way they can. The doctor was so helpful and he called many people to help me to procede with the best treatment possible. Truly, one of the best experiences and if you ever need an eye doctor that is experienced and willing to help, this is the one to go to. They go the extra mile for their patients and it's not something that everyone does. They're very accurate with what they do as well as clean and professional. I'd recommend this eye doctor to anyone, it is the best one ever so far. Honestly, one of a kind. I'm very satisfied with my choice read more

The service was outstanding. They made me feel comfortable and they are very helpful...I didn't use contact lenses for 15 years as I don't feel confident and nobody takes the chance to make me understand and explain clearly how to use it. I know that there's YouTube but I think learning from professionals makes you feel more confident using the product. thanks to Dr. Copty for encouraging me and make me understand the benefits in a long run.. I'm very seldom leaving reviews after any service, but this specific Optometrist and store has a great customer service. They know how to read their clients. Shout out to the team Especially to Dr. Copty and Star.. You guys are amazing.. I wish I knew this store since I stayed in Brickell.... read more

If you find yourself needing a visit to an optometrist, this is exactly the type of experience you want to have. From the moment you walk into the door the team is welcoming, warm and ready. Often times, we may delay much needed care and wellness visits because we dread going to the doctor. The team at Eyes on Brickell makes it enjoyable and I left thinking "I should have done this sooner!" Doctor Copty is professional, experienced and has an incredible bedside manner. Every single member of the team is passionate about their role and goes above and beyond to exceed your expectations and ensure that you are comfortable and that all of your needs have been met. I highly recommend this facility to my friends and family. read more

Not often I write reviews (maybe because not often I feel as happy and satisfied as I did in the experience I'm about to share). I've been wearing glasses for the past two years. Early 2017 I move to Miami; around the time when I needed to have my yearly eye exam ... The first thing I like was that they're open Saturday. Second, the staff goes above and beyond (ask for Daniella, she's friendly, professional and extremely reliable). Third, that this was my 5th pair of glasses and by far the best prescription (HD mode "ON"). Last, prices are reasonable, much better that what I used to pay in San Francisco. I'd highly recommend to anyone in need of an eye exam, or just looking for a new pair of glasses. Cheers, read more

So, I've been coming here for a couple of years and they're simply the best. Extremely kind and nice. No waiting time (always with an appointment). You guys are a hidden treasure. On my last visit, I actually didn't get to see Copty, but I was treated by another doctor, Dr. Lee, you're awesome and so nice! They listen to your concerns and make sure you're happy with your prescription. Also thanks to Armando Lopez, who helped me out in choosing what's best for the contacts/glasses, you're the best!!!!!!!! Location is super convenient in Brickell, on the lobby of an apartment building, with free parking (which is the rarest thing in Miami). Thank you guys! read more