I believe Dr.Castagna is a competent optometrist who tries to do the best for his patients. The…read moreoffice staff is another story...lazy, incompetent and rude when questioned. I have had several issues and the staff lied about the details of the problem and refused to make things right.

I really do like this place, the doctor is thorough and you can get an appointment pretty quickly…read more However, the only downfall in my opinion is that the eyeglass options are fairly limited.

Great staff, knowledgeable and kind. The options are great no matter what insurance, definitely the…read morebest place to go for glasses in the area.

I have purchased glasses at various locations in Greater Hartford for over 30 years, no place…read morecompares to Fedora. I discovered them because my Silhouette glasses broke on the day before Thanksgiving. I was desperate to get them fixed before the long weekend. I called several shops and no one could help. Long story short they repaired them for free even though I did not buy them here. I did get my next two pairs from here and was 100% satisfied both times. Just the other day my lenses were badly scratched in an accident and Fedora has come through for me again with excellent service, genuine care and compassion. I can not recommend this local shop highly enough. I am so grateful to Fedora and hope that you will also support this small business.

Eye exams don't have to be unpleasant…read more My overdue eye exam with Dr. Lippi was pleasant, professional and efficient. I asked about trying contact lenses again after an irritating experience I had with contacts thirty years ago. She listened and provided insightful guidance. Truthfully, I'm a bit leery of anything located in a strip mall but I fully recommend Complete Family EyeCare and Dr. Lippi.

Let's just say this is a very unprofessional place because I called and updated my Insurance…read moreinformation. with staff knowing they don't expect Eyemed not once was I told that. Secondly you call my phone to verify the appointment and I ask about my insurance and was told they don't expect it but take Medicaid. The lady steady talking over me instead of listening to what I'm trying to explain. proceed to tell me she don't know my name but is calling to confirm an appointment for a minor child. like how tf you don't know who you talking to about a minor child. what if I wasn't even the person you needed that's a complete HIPAA violation on PHI. As a medical professional I am completely disgusted by the way I was treated all over asking a doctor question. Asked to speak to supervisor and was told there was no Sup in building until Tuesday. Next will I ever us this place again

Office staff is horrible. I asked to be called at the end of the day because I work 3 rd shift. So…read moreinstead of calling at 3:30 as I requested(they close at 4) they called at 10:00 am. Thanks a lot!!! I took a sleep aid because I was having a job interview and staff meeting that day and wanted to be sure I was on point. Thus the request for the call back in the afternoon . Needless to say I was groggy for both. All I wanted to do was order a pair of back up glasses. The prescription had not yet expired, which they admitted but they said they recommend I come in. Trying to use up my end of year hsa dollars, that's all. Will not be going back. If you can't comply with a simple, respectfully made request, I'm not interested in giving my business

I made an appointment with this office. Very friendly staff and the eye exam was ok. My issue is…read morethat they said that they were in network with my insurance company and they were not. They called me up and said that I owed an additional $80 because "it was a diabetic medical exam and that it went to the deductible. I called my insurance company and they said that they were not in network and that the billing code was correct. They actually billed the insurance company an extra medical fee, which was rejected because it's included in the coding for the original eye exam. The practice was not in network at the time of my exam and tried to bill me the out of network fee. The other issue is is that the doctor will not give you your paper prescription for your eyeglasses until you buy the eyeglasses from them. I asked the doctor for my prescription and he said that when I picked up my glasses, he would give it to me. I have never had this happen before. As far as my prescription itself, I'm still not seeing very clearly.

Positive experience all around. First, the office is very warm and welcoming. Easy check in with a…read morethorough exam. I went there on a Saturday so it was relaxed. Good place to get your exams done. Highly recommended...

From the owner: Located in the heart of Ellington, we specialize in expertly crafted eyewear that combines style,…read morecomfort, and precision. Our services include a full-service optical dispensary, comprehensive eye exams by Eyeconic Vision's Independent Optometrists, and contact lens evaluations and supplies. With Licensed Opticians offering personalized care, we're here to help you see and look your best. Already have a doctor you see and love? No problem. We accept outside prescriptions, too. Stop by or call The Eyeglass Place of Ellington today to discover why we're Ellington's trusted destination for all your eyewear needs and schedule your annual eye exam today.

This Vision Center houses the office of optometrist Laura Vodopivec, whom I can't quite tell is…read moreeither really nice or really good at pretending to be nice. Regardless, she is fairly good at her job and very efficient, all the while making time for her patients. The reason I chose to get my eye exams done here is because the other optometrists in the area (notably, those in Willimantic) said I would have to wait MONTHS to get an appointment as a new patient. Appointments with Dr. Vodopivec, on the other hand, can usually be made a week in advance, which was especially shocking, given that that Dr. Vodopivec only works part-time. The staff at this office is kind of...weird. One guy is aggressively friendly, while another woman doesn't really talk at all unless you initiate the conversation. Given my insurance co-pay, I only had to pay $20 for the eye exam itself, but the contact lens fitting cost me a whopping $70. I'm not sure if this is on-par with the typical cost of a contact lens fitting, but it certainly did a pillaging on my wallet. (A note about the contact lens fitting: If you are "prescribed" to wear a new type of contact lens, you'll have to come in again a week later for Dr. Vodopivec to check to see if the contacts feel okay. You won't get charged for this additional visit, though.) Overall, this place is okay. Not anything to write home about, but it got the job done.

After going here for a few years, mainly because it was close & glasses were cheap, I will not be…read morereturning. They scheduled me for an exam & contact fitting, over the phone they asked if it was my first time for contact I said yes. However, I came in today to get told that I can't get fitted for contacts because they scheduled me at 10am instead of the end of the day. The doctor was extremely rude, never apologized and I was extremely disappointed. I have since moved from when I was close, but today was an hour of driving wasted because people are lazy & didn't do their job. Very impersonal & I would not recommend them again

Initially chose Eastern Eye Care because I try to support locally owned businesses, but the angry…read morereceptionist was so rude the two times I dealt with her that I now take my business elsewhere.

Dr Nick #1!!! Well, I need an additional 70 characters..... so is his wonderful and pleasant staff!read more

The staff are very rude and disrespectful. I have a service dog and they refused me Service because…read moreof my Service animal and the staff was very rude to me. I have a disability and they refused me treatment to fix my glasses that I paid over $1000 for with my insurance and I was sitting there and was talking to my husband on the phone and the receptionist started yelling at me and being rude to me and I told her I wasn't talking to her. I was talking my husband on the phone and it was very rude of her to be yelling at me when I'm on the phone with my husband. Everyone in that office was rude. I have a disability and that's why I have a service dog and they refused and treated me very very badly. I am 65 years old with a disability and this is how they treated me.

Been going there for years and have always been treated well. All the staff go above and beyond…read more They recognize you as an individual and answer all questions.

I've been back to this office and received slightly better attention from new office manager. My…read morerating, and anonymity, stand.

I have felt cared for and the staff is amazing They are a huge and amazing TEAM - whole staff is…read moreincredible - always felt like was part of the family. I have referred someone to Kelly Eye Care - Elizabeth Ibsen

my family has been going here for years. I tried to make an appointment for myself, and because I'm…read morea teacher I needed an afternoon slot. apparently since I myself have never seen dr Kelly I'm not allowed to and the other dr doesn't stay past 2:00 pm. this place does not value their customers or loyal families! not worth it!