I love these guys! They are pricey (having my own frames lensed cost me twice as much as the…read moreoptometrists I've been using but they're worth it - my "regular" optometrists told me that both sets of frames I brought in could not be prescription lensed...Harvey & Lewis did the first pair and in only 7 days!! I'm going back in this week to have the 2nd pair done. Sometimes you really do get what you pay for - they're worth every penny of it!!

I've been going to this location for about 5 years and never had any issues until now. My last eye…read moreexam and selecting new frames a few weeks back went well. My gripe is that I was waiting for a phone call or notification that my new glasses were ready for pickup. Apparently they use an automated system to send a text message that I never received. If I had not called them 8 days later after ordering my new glasses, I wouldn't even have known they were ready for pickup. The rep I spoke to confirmed my phone number on file was correct. He said sometimes they have issues with the automated system but confirmed they wouldn't have made a call out for me to pick up my glasses. Not the best customer service in my opinion.

Excellent service. Individual service from astaff unlike anothr opthamologist in West Hartford…read morewhere you are treated with cattle. Unlike that place, opthamologist takes his time with you rather than rushing out to the next patient. Does not try to sell you hearing ads.

West End Eye Care is bar none the best eye practice in Connecticut. Dr. Lauren Colite and her team…read moreare beyond amazing. They took care of my eye care needs in a professional and efficient manner. I highly recommend them for all of your eye care needs whether it's glasses, contacts or a routine eye exam.

Have been going here since late 1980's. Great quality and the service is so good. You might be…read morespending more than Target but the quality of the eyeglasses are super I have even just had my lenses changed out twice that is how good the frames are.

One of my very favorite eye doctors. They we very nice and knowledgeable about how eye glasses work…read morethey where a lot of help and very honest. It was a pleasure being a client of there's. I totally recommend them they are also cheap too

From my first phone call asking about a confusing insurance situation, to the appointment with the…read moreoptometrist, and finally to a referral for surgery, the experience has been amazing. I truly feel as though everybody at this Eyeglass Place is on my team. (If only they offered primary care :-).

Very friendly, welcoming and helpful team here…read more Best eye exam I have ever had, and that includes many places in major cities like New York City, Los Angeles, San Franciso, Houston and others. The only time I felt the doctor was giving an in-depth look at what was going on with my eyes. They offer you two additional exams that insurance does not pay for, but they are not expensive and worth it for the amount of detail analysis/images they are able to get on your eyes. I hate shopping and shopping for glasses is not remotely on my list of "favorite things" to do; however, she was very helpful and narrowed the type of styles I liked so I could pick what worked best for me. Just got my glasses today - in only about a week, and just in time for a long trip. Thank you.

Nice young lady So kind reminded us of a discount they treat you like family kindnessread more

Would give zero stars if I could. Lied to me several times about the arrival of my glasses. Said…read morethey sent them out twice only to call back a few days later saying they never sent them. Every time you talk to someone you get a different answer. Incredibly disappointed. Do not go to this location if you want accurate information and good customer service.

Agnes is a scholar and a lady. Knowledgeable, professional and efficient. Amazing serviceread more

Harvey and Lewis , are the consummate professionals. Not only have they been in the area for 60…read moreplus years , they have an amazing selection of frames and are truly customer focused . Highly recommend !!

The service is horrible. The lenses were not ready until several days after being promised. When i…read morewas notified that they were finally ready i went to the store but it was closed during business hours. A note on the door said " be back in a moment". An hour later the store was still closed. When it finally opened the employee was very rude. Stay away!

LOVE THIS PLACE !!! Professional and very knowledgeable !…read moreSince I moved to Connecticut, this is my "go to place" for great service. Leanna and her staff are excellent. You will NOT be disappointed! Frances

I love coming here. They are so nice and welcoming . Even my kids look forward to their yearly…read morevisit. My daughter loves the selection and if they dont have it, they will find it for her. And very inexpensive. They have what the Spanish community calls the three B's, bueno, bonito, barato.

I've been coming here for years. This place makes you feel comfortable and are very knowledgeable…read moreabout there craft and eyewear. Very reasonable prices and the staff is super friendly. I've been wearing glasses and contact lenses since I was a kid and this place is the best I've been too. I wouldn't consider going anyplace else . Bilingual also for Spanish speaking people.

I knew I was going to drop some change pretty hard when I needed new contacts. One of the things I…read moreappreciated most about TotalVision was that the group here is very transparent about costs from the minute you get in. In fact, there are 5 different tiers of contact pricing, so that helped me figure out what would fit me best. In addition, they let me try a certain type of contacts for 4 days and come back in to determine if it was a good fit and feel for me. That little gesture really helped solidify my confidence and eased the pain of the cost. Dr. Lindower was very kind and efficient without making me feel rushed. The other two people working here who helped during my appointment - I forget their names! - were also very nice. You could tell they do the same sequence with most of their patients, but I felt cared for and not just another paying customer. They answered my questions along the way and were very descriptive about what a certain test or a certain liquid was for. It was a little challenging getting a first-time appointment, but there was a lot more flexibility for the follow-up appointment. Definitely call with a bunch of time leeway in mind. I'd definitely recommend TotalVision.

Really appreciate Dr. Lindower's gentle, kind demeanor and excellent staff. I'd like a bigger…read moreselection of frames, but still they offer expertise with thoughtfulness, comprehensive exam services using latest tech, and reasonable pricing. Plus, it's close to home. You can't really beat that!

They sold me insurance on my glasses telling me if they get scratched , break, get lost or stolen…read morethey will be repaired or replaced.. it's a lie... they will not replace them .. they told me I had to pay full price .. it's all about them getting commissioning on sales .. I wonder how many people this has happened to ...

Uncaring unprofessional branch waited a month to get my eyeglasses only for their lab to say they…read morecouldn't fit my prescription into my chosen pair of glasses waste of mh time and vision has gotten worse BEcaue of it