My wife and I have been customers of this practice for many years. The optometrists are highly…read morequalified and professional. Support staff are courteous and very capable. Costs are very fair. Dr. Lertora is the best, both highly qualified and an extraordinary person.

In this day and time when businesses are robbing us blind, we seem to have no protection as in days…read moregone by. This business is one of those businesses you need to be protected from. I found the optometrist (a female), very through. Ordering glasses is what makes me angry. They charged me $300 for the cheapest pair of glasses ever made. They were bifocal, plus they charged me an extra $20, that I had to pay myself. I don't care for the glasses but what could I do but order a pair online that I could afford. I had to ask these people 4 times to send my prescription by email. They claimed the doctor had to look at it and sign it but I never got it. A couple of months later I tried again. Still they did not send. Called a few days later they sent prescription unsigned saying it was not valid. I'm sure they knew I wanted to order online so no PD number of course. By that time I was aggravated and threatened to let everyone know their practices in my review. They didn't care, they still did not correct this. I guess I WILL have to contact the BBB and a new optometrist.

Harvey and Lewis , are the consummate professionals. Not only have they been in the area for 60…read moreplus years , they have an amazing selection of frames and are truly customer focused . Highly recommend !!

Agnes is a scholar and a lady. Knowledgeable, professional and efficient. Amazing serviceread more

A few days ago I was just minding my own business, when suddenly the lens of my glasses popped out…read moreof the frame. Of course the tiny screw was impossible to find. I drove to Primary Eye Care Center in Bloomfield because they are much closer then my usual optometrist's office. It was very busy when I arrived. I was okay with the wait because I had no appointment, nor had I ever been here before. I waited around an hour, when the very nice lady named Denise said she was ready for me. I handed her my lens and my frame, she took them to her station, in around five minutes the job was done. My glasses were also sparkling clean! Denise didn't charge me a penny for her work. Thank you so much Primary Eye Care Center and to Denise for repairing my glasses so quickly!

The staff were very friendly and considerate of my time. The Dr. D is very professional and…read moreexplains things at an understanding level. The optical shop tech was fantastic and helpful

Nice location and fairly good collection of frames but noting so unique. Their price is very…read moreunreasonable particularly lens replacements on an existing frame. You can get the same lens from other retailers (Walmart Optical store in my case) for one third of the price . This store has no competitive advantage in any area (service, collection, cost)

Extraordinary and knowledgeable service, good variety of frames. Easy access in West Hartfordread more

Avoid if you enjoy professionalism and service that ensures you have a pair of glasses that fit…read moregood, look good and enhance your sight. This is a small business and my insurance guided me here. I tried to overlook the "daycare" environment for the doctor and staff, but did have to mention the out of control kid was getting a bit loud when they were screaming their head off. That's actually minor compared the lack of expertise and guidance when fitting for new eye ware. Not being able to see without glasses, I relied upon their input to ensure my eyes would be centered in the lens, the glasses would fit good and look good. This did not happen. I ended up with oversized lenses without glare coating ON THE INSIDE, which severely inhibited my sight while I was driving and led to a slight vendor bender. When I went to see what could be done they had me pick out new frames, and after a 20 minute wait they stated my insurance would not cover new glasses and these would totally be at my expense. Not for one second did they volunteer to work with me or feel they had an obligation to make sure I could see properly when leaving their office after purchasing eye glasses that should have improved my vision. I was not asking for reimbursement for car repairs or for a full refund, I was expecting them to work with me and offer some type of a discount on a new pair of glasses as it had nothing to do with the insurance, but it had everything to do with their business model and inferior service level. I was simply told that I picked them out and it was my issue to deal with. Please avoid this business. They are pretty busy and there is no good reason why except that it is a convenient location. Let's go out of our way and patronize a store where customers matter.

I highly recommend Avon Eye Care. Dr. McDermott was…read moreextremely personable, knowledgeable and took the time to answer all of my questions. In addition, the entire staff was friendly and helpful. I'm happy to have found their practice!

I highly recommend Avon Eye Care. My family and I just moved here from California and had our first…read morevisit with them a couple of weeks ago. Their COVID protocols are exemplary, the staff was incredible and friendly. We were seen at our appointment time and the doctor and assistant were excellent at answering our questions and making us feel welcome. Sammy, the optician, was spectacular. Overall I am so happy we picked them and have definitely decided that they are it for us!

West End Eyecare is wonderful. I've been seeing Dr. Hardison for about 4 years now, and it's a…read morepleasure to be in his care. Not only is he an abundance of knowledge, he is compassionate and truly cares about his patients. Not only is Dr. Hardison a great optometrist, but his staff is courteous, professional, knowledgeable, and friendly. Being a part of this business is like being a part of a family. I'm a type 1 diabetic, along with having some other health issues, and it's been important to me to find a doctor who understands and is familiar with this. Hardison and his team have been my saving grace since I moved to Central Connecticut about 5 years ago. Love, love, love West End Eyecare. They will do anything and everything to take care of you!

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

The Canton, CT location, and namely Dominic, have been a pleasure to deal with over the past two…read moremonths. My son went in for a long overdue appointment and the need to update glasses and contact lenses and the optometrist was terrific and extremely knowledgeable. Dominic was so helpful with the frame selection process and assisting with sizing, shape, and size. Today I had to urgently replace a 10 year old broken glasses frame and Dominic went into the back room and came out with a piece that fit exactly, free of charge. This is a great find and I would highly recommend this shop and the professional team that work there.

Brianna Griffing was awesome and treated me with dignity respect and was super helpful and deserves…read morea five star rating across the board!!!

From my first phone call asking about a confusing insurance situation, to the appointment with the…read moreoptometrist, and finally to a referral for surgery, the experience has been amazing. I truly feel as though everybody at this Eyeglass Place is on my team. (If only they offered primary care :-).

Very friendly, welcoming and helpful team here…read more Best eye exam I have ever had, and that includes many places in major cities like New York City, Los Angeles, San Franciso, Houston and others. The only time I felt the doctor was giving an in-depth look at what was going on with my eyes. They offer you two additional exams that insurance does not pay for, but they are not expensive and worth it for the amount of detail analysis/images they are able to get on your eyes. I hate shopping and shopping for glasses is not remotely on my list of "favorite things" to do; however, she was very helpful and narrowed the type of styles I liked so I could pick what worked best for me. Just got my glasses today - in only about a week, and just in time for a long trip. Thank you.

This a great place for eye care; Dr. Lindower and his staff are always very knowledgeable, friendly…read moreand ready to help. Our visits are very structured, informational and we always leave knowing we had the best care. The office is always clean, well maintained; has informational pamphlets and videos playing; along with magazines and some light materials. Dr. Lindower has great technology and a very good setup for testing your eye care and the process is efficient and quick. I highly recommend him for your vision care.

I knew I was going to drop some change pretty hard when I needed new contacts. One of the things I…read moreappreciated most about TotalVision was that the group here is very transparent about costs from the minute you get in. In fact, there are 5 different tiers of contact pricing, so that helped me figure out what would fit me best. In addition, they let me try a certain type of contacts for 4 days and come back in to determine if it was a good fit and feel for me. That little gesture really helped solidify my confidence and eased the pain of the cost. Dr. Lindower was very kind and efficient without making me feel rushed. The other two people working here who helped during my appointment - I forget their names! - were also very nice. You could tell they do the same sequence with most of their patients, but I felt cared for and not just another paying customer. They answered my questions along the way and were very descriptive about what a certain test or a certain liquid was for. It was a little challenging getting a first-time appointment, but there was a lot more flexibility for the follow-up appointment. Definitely call with a bunch of time leeway in mind. I'd definitely recommend TotalVision.