I found this place on my vision providers website. I'd never seen this place, but I am very…read morefamiliar with the area. Scheduling an appointment online was easy and they followed up with a confirmation call and text. The staff was extremely nice and I actually enjoyed that the practice had some updated equipment that I hadn't seen. I was so happy to pay an extra $39 to have a picture taken of my eye, rather than having that puff of air blown in my eye. While there wasn't a huge selection of frames, they had some very nice options.

I promised myself a few years ago that I would never walk in Eyetique ever again because of poor…read moreservice that I had experienced there. But a few weeks ago while looking through the window a kind woman, called out to me and welcomed me to Eyetique. I later learned that her name was Michelle and after talking with her about just the frames I had been admiring, I was ready to give them another try. Just last week my glasses arrived. Michelle called me directly and gave me the hours of the store and the times in which worked best to come in. I went to the store last Thursday. Michelle had already polished my glasses. She set me down to ensure that everything was the right fit and invited me back to have the glasses tuned up as they get more comfortable on my face. I love Eyetiques selection, but the only reason why I drove from Columbus, Ohio to the Pepperpike suburb was because of Michelle, she is kind, considerate, and a true professional.

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

I have gotten my glasses here for over 50 years. They are great. Huge selection. Great service…read more Nice people. Reasonable prices.

What must have been a really faulty prescription to begin with, provided by an itinerant optician,…read morehas turned into a major dilemma for me. I have gone back three times now in the last year and each time it is "obviously my fault":. The first time I went back, I was wearing them wrong down on my nose. The second time I went back, I was wearing them with faulty posture. The third time I went back I was given a new eye exam and told that I needed prism readers. The third time cost $105 for the exam. I am the guy who is wearing the glasses and I know what the problem is with this prescription. It's simply faulty and has been from the get-go. So much for carriage trade opticians. I'm definitely going back to the Cleveland Clinic for my eye exam.

Ok first off, let me say I've been a lens crafters patron for over 20 years. Back when I had…read moreexcellent insurance coverage with low deductibles and great coverage, I spent on average 500.00 for a pie of glasses. No big deal, I was working and doing well. So I paid it without pain. I retired early at age 62 and was without any insurance. Ordered glasses at LensCrafters as always and paid little attention to price but was woken up fast at the price of glasses!! But, the lens crafters people miraculously reached in the drawer and pulled out coupons and bang! My glasses cost around 500.00. Now I finally turned 65, and have coverage again, immediately went to renew my prescription and get new glasses, guess what the price was for bare minimum glasses? Old style metal frames, no new tech... 579.00!!! Now I'm on fixed income and learning to pay attention to prices so I asked them if they could help out with a manufacturers coupon or something... the junior optician just said .."nope!" So I took my prescription and walked out. Went around the corner to vision quest and the same glasses WITH the bells and whistles cost 300.00! Shame on lens crafters! They lost me forever! Now I must comment that Dr. Beal and his staff in the back were amazing and I will always use them for my yearly checkup!

Last Friday, 6/07, I had the best experience with your associate Redell…read more I hadn't been to the store since the pandemic, so 4 years! Anyway, Redell took his time with me, and was very thorough with answers. While with me, he greeted everyone that walked into the store. I like that. He cares about customer service and he cared about me! I don't find that kind of caring many places these days. Every associate in the store was as welcoming and took the time with their customers. So, kudos to Redell and his staff. I will be back to see him! Thank you.

I was sent to Cleveland Eye Clinic for cataract removal surgery. The initial consultation went…read morewell as I went through the testing and meet Dr. Pierre. Say the word surgery to me and I'm terrified. I went in this morning for the first eye and I tried to remind myself I was suppose to be freaking out but everyone made this experience extremely pleasant that I was completely relaxed. I only remember seeing the very bright light over the operating table and Dr. Pierre saying he was going to start surgery, then I was done. I'm often too picky about a medical doctor and team but this was absolutely FIVE STARS.

Poor quality services. I have needed to educate several of the financial people who handle billing…read moreon how to do their jobs and they still refused to call my insurance to get payment. I needed to continue calling them to do so. Also, my prescription for Eyewear was 300.00 with my insurance and I still can't use the glasses for some reason. They suggested I complete another eye exam and to charge my insurance for completing it.

Excellent and Exceptional service! Broke my favorite sunglasses twice and lost a screw another each…read moretime . The repair was completed efficiently and exceptionally highly recommend for your repair needs.

For all of you who like local, independent, owner operated businesses, here ya go! Right next door…read moreto Mitchells's in Legacy Village, this little boutique is a hidden gem. One thing that's important is Alan wares designer glasses and he knows everything there is to know about them. He has everything, Gucci, Cartier, Tom Ford, Maui Jim and the list goes on and on. My friend introduced me who wares prescription glasses, I just like the oversized designer sun ware. When we buy several pairs, sometimes there's some negotiation room. In December most of all the inventory goes half price (not the Cartier). Making an appointment is the way to go, there's a lot of people stopping in and it can get kinda busy sometimes. Call ahead for the deets! Everyone has to buy themself something for Christmas.

Excellent service from knowledgeable staff. They took their time and helped me find my perfect pair…read moreof frames. The lenses were spot on. They even found me discounts I didn't know I had. Couldn't be happier!

They are a very dedicated team. Professional and friendly service. They worked hard to find the…read moreframes that worked for me. They worked together and I didn't find any time that I was just left waiting for service. My glasses are done right every time and adjusted perfectly. I won't go anywhere else. I have had some bad experiences elsewhere. So glad I found them.

This is the best vision care I've ever had. Dr. Lander and all of the staff at Hillcrest Family…read moreVision are the kindest and most helpful I've ever worked with. I also get a ton of compliments on the glasses I've gotten there. I'd recommend them to anyone and everyone with eyes

I was so pleased with the quality of service at Hillcrest Family Vision. My face is not easy to…read morefit, and they did an excellent job. They also helped me pick out a pair of glasses that I'm not so sure I would have picked by myself, and every week someone gives me a compliment about my glasses. They really are great looking! And the staff there is so nice and patient. And they greet me when I come in. And Dr. Lander is efficient, thorough and really cares about her patients. I can't say enough nice things about her expertise and help with my changes in vision. I always feel like I'm in good hands when I go there.