What must have been a really faulty prescription to begin with, provided by an itinerant optician,…read morehas turned into a major dilemma for me. I have gone back three times now in the last year and each time it is "obviously my fault":. The first time I went back, I was wearing them wrong down on my nose. The second time I went back, I was wearing them with faulty posture. The third time I went back I was given a new eye exam and told that I needed prism readers. The third time cost $105 for the exam. I am the guy who is wearing the glasses and I know what the problem is with this prescription. It's simply faulty and has been from the get-go. So much for carriage trade opticians. I'm definitely going back to the Cleveland Clinic for my eye exam.

Have been getting glasses here on and off for over 20 years but the decline in service has been…read moreterrible and will not be going back. You would think that if you're spending $1,000 on a single pair of glasses, they would take some time with you. But we really got the bums rushed out the door even though there was not a single other customer in the place.

Excellent and Exceptional service! Broke my favorite sunglasses twice and lost a screw another each…read moretime . The repair was completed efficiently and exceptionally highly recommend for your repair needs.

For all of you who like local, independent, owner operated businesses, here ya go! Right next door…read moreto Mitchells's in Legacy Village, this little boutique is a hidden gem. One thing that's important is Alan wares designer glasses and he knows everything there is to know about them. He has everything, Gucci, Cartier, Tom Ford, Maui Jim and the list goes on and on. My friend introduced me who wares prescription glasses, I just like the oversized designer sun ware. When we buy several pairs, sometimes there's some negotiation room. In December most of all the inventory goes half price (not the Cartier). Making an appointment is the way to go, there's a lot of people stopping in and it can get kinda busy sometimes. Call ahead for the deets! Everyone has to buy themself something for Christmas.

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!

I walked into the store with hopes of getting an eye exam and glasses and wasn't greeted at all…read more Walked around and looked at every wall of glasses and noticed three or four workers in the store after viewing each wall of glasses. A customer even finished with a rep and still no greeting for me. I walked out and will never return... Horrible customer service the fact that I couldn't even be greeted is insane. I'll book an appointment somewhere else! SMH

Ok first off, let me say I've been a lens crafters patron for over 20 years. Back when I had…read moreexcellent insurance coverage with low deductibles and great coverage, I spent on average 500.00 for a pie of glasses. No big deal, I was working and doing well. So I paid it without pain. I retired early at age 62 and was without any insurance. Ordered glasses at LensCrafters as always and paid little attention to price but was woken up fast at the price of glasses!! But, the lens crafters people miraculously reached in the drawer and pulled out coupons and bang! My glasses cost around 500.00. Now I finally turned 65, and have coverage again, immediately went to renew my prescription and get new glasses, guess what the price was for bare minimum glasses? Old style metal frames, no new tech... 579.00!!! Now I'm on fixed income and learning to pay attention to prices so I asked them if they could help out with a manufacturers coupon or something... the junior optician just said .."nope!" So I took my prescription and walked out. Went around the corner to vision quest and the same glasses WITH the bells and whistles cost 300.00! Shame on lens crafters! They lost me forever! Now I must comment that Dr. Beal and his staff in the back were amazing and I will always use them for my yearly checkup!

Excellent service from knowledgeable staff. They took their time and helped me find my perfect pair…read moreof frames. The lenses were spot on. They even found me discounts I didn't know I had. Couldn't be happier!

They are a very dedicated team. Professional and friendly service. They worked hard to find the…read moreframes that worked for me. They worked together and I didn't find any time that I was just left waiting for service. My glasses are done right every time and adjusted perfectly. I won't go anywhere else. I have had some bad experiences elsewhere. So glad I found them.

Great shopping and dining destination in the burbs. The food hall features about 10 small…read moreeateries/kitchens, everything from donuts and cookies to poutine. They also have a large beer and wine selection behind the Banter stall where you can choose any six-pack or bottle you want and drink it inside or take it home. Inside the I love On The Rise Bakery and Rising Star Coffee inside the Market Hall. They also have Craft Collective which serves lots of craft beers and wines by the glass. There's lots of seating and tables to enjoy your meal, work, meet with friends, etc. One of my favorite spots in the VAD is The Corner. It's a small section in the Market Hall that sells little treats, jeweler, candles, etc. from local makers and small business owners. It's always fun to see what they have there and good to support these businesses.

We visited The Van Aiken District for the third time, although we haven't visited in a few years…read more The area is similar to many outside shopping area, but also has a small inside market area. We had a great time strolling around inside and out. The district has a nice selection of stores. There is everything from a plant store (Stump) to ice cream (Mitchell's), to clothing stores (Clevelan Clothing Company and others). There is definitely a focus on more local goods and shops. The area is not expansive so it is easy to stroll around and see everything in a short period of time. Had it been warmer I would have liked to sit outside with a coffee.

called up on a whim to see if they had anything available for the week to get some glasses, and was…read morevery pleasantly surprised by Debbie, who told me they had a cancellation and i could come as soon as now! Staff is super helpful and made me feel welcome.

I needed new frames but wasn't sure what I wanted. Debbie was amazing. I can be picky. After…read moreshowing me what I thought I wanted, she looked at my face shape and length of my hair before giving me several more to try. What I ended up with I probably never would have even tried on! Thank you! I love my new look. Great service.

Annual eye exam time for the family! This is my second year using VisionWorks and I'm pretty sure…read morewe'll be returning for a 3rd. The ease of scheduling is one thing that stands out. Their website is very user friendly and allowed me to make appointments for the entire family in under 2 minutes. The calendar shows you all times that are available on your selected date, so you can see the options before you make a selection. When we arrived for the appointment, we were greeted and directed to the waiting area. In less than 1 minute, the first person was called back to begin their exam. It was awesome that they were so timely! We were through each exam at the scheduled time! The staff was kind and thorough. We had questions because our insurance changed this year. They were happy to assist. Only one person got new glasses and they arrived in about 4 days.

Yelpers, I went to…read morethis location to schedule an eye exam and the African American eye exam associate was rude and intolerable. Her eyes stayed fixated on the computer when I approached as she indifferently asked if I was paying with insurance. I asked if they take my insurance to which she stated, "oh I've never heard of that". Huh? Aren't you supposed to look it up instead of depending on your memory/ intelligence to decide if it's accepted? I simply asked, "can you look it up"? She begrudgingly asked for my details and then gave me bogus information about other insurance I had used when I last purchased from there. Ma'am, please stop I've never used insurance when purchasing my glasses. She confirmed this fact after asking for my information again. After stating that without insurance the exam would be $130 I decided to try mine. She said, "do you have a card"? I said I know the information, it's called ---, what other information do you need"? She then looked to her coworker to ask her if she can help her tell me what was needed because "she keeps giving me the name". OMG, I was standing right there! I literally asked her what else she needed. I told her coworker never mind after the coworker attempted to explain what the rude employee needed. Visionworks, is this what what your service has come to? Ghetto and rude employees with zero customer service skills? She was mad that I interrupted whatever she was doing on the computer and lost the company probably about $500 in less than five minutes. Great job!! SMH