Terrible customer service. Got an eye exam from an optometrist on tv/zoom virtually I guess…read more Ordered my glasses and was told 1 week. 2 1/2 weeks later my glasses were finally in. It took them three attempts and weeks to get the bi focal placement right in the lenses. Final straw was today I broke the arm of my sunglasses..not the frame at all the frame and lenses are perfect I took them up to the store expecting to be able to order and pay for a new arm. It's literally held on by a small screw! I was told somewhat rudely tonight that I'll have to have my lenses put into new frames they don't order parts for glasses. I'm done with this place. Do yourself a favor and go to Warby Parker like I should have. And will in the future.

I had the worst experience at this store, will never back or recommend to anyone! I was hesitant…read moregoing there because of past experiences and what other have told me, I should of listened!

Optometrists and opticians. Nice people, service, and showroom!…read moreGlasses were ready sooner than I expected for Progressive lenses.

I just left after having an exam with Dr. Paige Knapp. She is amazing and wonderful. I have always…read morebeen pleased with her services. HOWEVER, when I went to pay my charges I was informed there would be a 2.5 surcharge for using a credit card!!!!! I cannot believe this policy. we have been told since covid to use a card to pay, and now this business CHARGES FOR THE USE OF A CREDIT CARD!!!!!! They also require test for $39.95 due to Covid. it is NOT AN OPTION!!!! I am beyond angry and although I hate to leave Dr. Knapp, I will if this continues.

Had a great experience with this company. Local, Family owned and operated business with Great…read moreCustomer Service, Trendy Frame options in the Retail area & modern technology. The Follow up for appointments and questions and compassion during these times is what we need! The convenience of 3 locations is also nice. Thank you for being a business with a strong moral standard in a comfortable setting.

Posting this for both the westlake and lakewood office…read more After a months long saga I finally have a functional pair of glasses. It started out at their Lakewood location when I got my first pair of glasses that broke almost immediately. Fine. We reorder a new pair. I go in 3 weeks later to check in on the contacts. They haven't even reordered the glasses. So we try this again. Get the glasses 4 weeks later but they break again. Request a brand new pair. Have to go to their Westlake office with larger selection. Charge me $50 for a "refitting" despite the fact they sold me crappy glasses. Wait another month for the new glasses. I call the Westlake office a month later and they apparently just came in and "are here for pickup." Go to the Westlake office and find out they are actually at the Lakewood office. At the Lakewood office and they say their opticians are very busy and we will need time to adjust the frames. By this point, my whole afternoon has been shot. I explain to the person that I am pretty frustrated after having been at this for over an hour and if they can get to things quicker. See on the opticians desk that the lady at the front desk messaged her on teams saying I needed a refitting and had a "huge attitude." Some of these things were not their fault. A lot of them are. I will not be coming back next year.

Thorough exam and, the young lady who helped me Choose my…read moreglasses Was extremely helpful.

Usually I go to Americas Best and get my eye exams but they didn't have an appointment available,…read moreso LensCrafters won by default The doctor was polite and showed me my results, I recorded them. I'm officially gonna be getting bifocals which she answered all my questions about. The store was clean and decorated for Valentine's Day. They did not try to sell me into higher price glasses and every employee I interacted with was nice. I didn't find any glasses but I will be back to this location for my exam in two years. Same day appointments are always a winner to me

My frames broke after 14 months of wear. I took them back and because they couldn't repair them and…read moredidn't have another pair they popped my lenses out and put them in a "loner" pair so I could see until the next pair came in. I assumed that replacement would be their responsibility because all of the other frames I've worn in the past (from other businesses and brands) lasted four to five years holding up to lens changes etc. I received a message that my replacement frames were in. When I returned to pick them up the woman looked at me and with a condescending voice said "those lenses won't fit your frame." What was I supposed to say to that? They ordered them? Upon inspection we discovered that they ordered the wrong replacement frames. SMH. The condescending woman didn't apologize for being rude, for ordering the wrong pair or inconveniencing me. When I went in to pick them up the second time, they charged me for shipping them. It seemed high for 1 small box; $25, but I felt that I shouldn't have to pay for anything seeing it was a faulty product. But they explained the 12 month warranty was over. First time they mentioned that btw. I paid the 25$ but explained other frames I owned held up and I felt it was a faulty product. Emphasizing that I was just making a point that they ought to consider other manufacturers. I've worn Prada and Oliver Peeples with no issues. The lady shared she would have someone call me. As I was walking out the same condescending person said to the other employee, not once but twice and loud enough for me to hear, "we will need to fill out a form to cover these (the loner pair) at a loss." Duh. I hope you wouldn't try and resell the loner pair frames that I was wearing. But you don't say it out loud in front of the customer like it's their fault. Sheesh. When the person did call me, as they were chewing a mouthful of food, asked if I had a question. I responded I didn't have any questions, that I assumed she was calling me to rectify the problem. Nope. "They stand behind their product" and "they could have charged me for the replacement frames due to the warranty being over" and insinuated that I should be thankful they were only charging for shipping." $25 dollars to ship a pair of glasses. Making me wonder if I paid for the first and second shipping cost. I really didn't have any complaint with the optometrist. She seems knowledgeable and thorough which is why I gave Berris Optical 2 stars rather than 1. However, I believe she is responsible for the staff. Either way, I will not be returning and would not recommend this business.

This was the worst experience I've ever had. Even Costco takes more care in customers than this…read moreplace does. They try to upsell you on literally everything rather than taking your needs into consideration. My insurance covers a basic exam but when I went in I was charged over $50 for the exam and when I asked why they told me because they automatically added on an extra service -- this should have been disclosed prior to the start of the exam. When I express this they acted like I was the crazy one. I had some issues with the lenses once I received my glasses and went in to try to resolve the issue which was entirely their fault, but it took them an arm and a leg to admit that. And even after recognizing it was their fault, they were so hesitant and trying to actually fix the problem, so I gave up. They had improperly marked the optical center on both lenses, which intern made everything blurry -- at first they tried to say it wasn't their fault, but that I so used to wearing glasses that were incorrectly made for my vision that I couldn't recognize what proper vision felt like. I really wanted to support local, which is why I went here in the first place, but I'm really turned off at how inconsiderate and out of touch the staff are. I would avoid at all costs.

The OLD receptionist with the long gray hair, skinny, with glasses is quite rude and…read moreunprofessional! She along with the red-head that was at the front desk made a nasty comment in regards to a paying customer about their appearance and the word that came from the red/heads mouth was ,"Ew!" Totally uncalled for! I didn't want to make a scene so me taking the high rode i've decided to leave a review, I feel these two should face disciplinary actions for displaying poor services which was a result of me having a poor experience!

How on earth this Eye Center receives such high remarks and stars on Google is beyond me. This is…read morethe worst Medical Center EVER! Here's why I think so: 1. Far too many clients/patients to doctor ratio. 2. Dr. Loizos and Dr. Bedell were more than 45 minutes to an hour late for each appointment my wife was scheduled to attend. 3. There is absolutely no customer/patient follow up. This is very alarming for cataract surgery is pretty serious business. We are talking about a person's eyesight for goodness sake. 4. Dr. Loizos seemed to fumble his way through my wife's procedures, kind of guessing what to do next. 5. Dr. Bedell has excellent patient care, but is hesitant to do anything and seems incompetent at times. 6. My wife never received the results she was looking for. No, we don't wanna go back and have them fix her eyes again for we have lost faith and confidence In their abilities. 7. This facility takes advantage of elderly people and has them waiting around all day!! Please reread item number 1. 8. The receptionists are rude and crude. 9. The facility itself is dated. Old equipment, old computers, old bathrooms. Just plain old. Not too sure what you're doing with all of the patient's money. 10. Hate is a strong word. I hated having my wife treated here! 11. No one in the entire organization returns for calls or answers the phone. Often times you are put on Terminal hold. I've nicknamed it, the phone tree of death. 12. If you read all through this and you still want to use Fairview Park Eye Center, good luck!!

This will be our forever eye place. We came here for the first time because we saw it had amazing…read morereviews. They live up to it. Staff is very nice and the doctor is very knowledgeable. Thank you guys!

What in the world?! Wanted to love this place, especially with the great reviews. My two children…read moreand I spent 40 minutes waiting for their appointments (just basic eye exams) and finally walked out. I've been in Customer Service all my life, and I can tell you that the receptionist here needs some *serious* training. No greeting, no informing you the doctor is running behind schedule, nothing. We were the only ones in the sitting area, as well. And when I let her know we'd been waiting over half an hour and needed to go now, all she said was, "Ooookay..?" No apology, no offer to reschedule, no friendly goodbye. It was such a strange, disappointing experience. Also, inappropriate music was playing in the waiting area. Not a professional look. Hopefully this was a fluke for the Office, but it was all more than enough to send us elsewhere.

Lakewood Vision Center has been my go to for eye exams and glasses for as long as I can remember…read more Dr. Ross is very meticulous when figuring out my prescription. Some frames aren't made to hold my trifocal and strong prescription lenses. Colleen is very good at explaining my options and helping to find the best frames to fit my face and lenses. She is very kind and thorough, ensuring that my glasses fit perfectly. I wouldn't pick frames without her. Lakewood Vision Center will always be my number one choice for all things eye related.

My wife has always worn glasses and have always trusted Dr Ross and her exams to keep up with a…read morechanging prescription. I on the other hand have never worn glasses but as i hit my mid 60s things are changing and Dr Ross always looks at my eyes health moving into retirement . Can't say enough about the customer service provided by Colleen always friendly and helpful and works with us to navigate the complicated insurance that is a headache for us to figure out . Thank you for everything. Frank F

I have been coming here for about 26 years. These people are true professionals, taking their job…read morevery seriously, while at the same time treating me softly and lovingly as if I really AM a family member. This business is a real diamond in this community!

Thank you, thank you, Michelle at Family Optical!! I will make a point of buying my next frames and…read morelenses here. RESCUED US WITH FAST EYEGLASSES FRAME REPAIR!! My elderly mom fell and broke her frames. She is too ill to travel out for a new pair and can't see without her prescription glasses. I found few repair options and came to Family Optical. Twenty minutes and a very affordable fee later, problem solved. Beautiful store, big selection, and friendly, professional service. I highly recommend them!