Tried to make an appointment for my son to get his Rx for contacts and was told that my son would…read morehave to make the appointment himself since he would need to provide personal information (cited HIPAA). Odd since the only info you need for an appointment is the patient's name and birth date. The remaining "personal" information would be the policy holder of the insurance which would be me. Pretty sure my 21 YO doesn't know who the insurer is, my birth date or the last four of my SSN which is what they need to submit the insurance claim. Not sure that the less than user friendly staff understands the concept of HIPAA in this context. I am the person providing all the of the "personal" information. Never been told I couldn't make an appointment for someone in my family because of HIPAA. Happy to take my business elsewhere.

Dr. Antonia Mourelatos might be the best eye Dr. this world has to offer. I've been seeing her for…read moreover 20 years and she has helped me with many different issues over the years....eye issues due to medical issues with health issues due to my heart, diabetes and concussions. I would recommend her to anyone and everyone she is phenomenal.

I have gone to the Wheaton LensCrafters for the last three years. I moved recently to Carol Stream…read moreand this was the closest one that came up. It's actually really nice inside. They have a large screen when you walk in the door the ladies were very nice and friendly they have a wide variety a better variety of prescription sunglasses at this location. You may not be able to find it on your Apple Maps. I did report it, but it is in the same vicinity as the tide cleaners I believe it's called Gateway Plaza.

My family and I came back every year for eyes exam. They accept many insurances. Their equipments…read moreare up to date. There are many selections for glasses. such as Ralph, Coach, Swarovski, ect. The doctors are knowledgeable and friendly.

Several months ago I had Dr. Vitale and staff transform an all black, 25 year old pair of Ray-Ban…read moreWayfarers into prescription sun glasses, and they're AWESOME! I was so happy the way they turned out, I decided to have another pair made into sunglasses. Once again, Dr. Vitale and staff did an amazing job fitting another twenty five year old pair of Ray-Ban Wayfarers (tortoise frames) with prescription "transition" lenses. In the past year, I've had Dr. Vitale's office transform four pairs of regular sunglasses into prescription sunglasses, including an expensive pair of Harley sunglasses, and, another twenty five year old pair of Ray-Ban wraps (tortoise biker frames) All four pairs work great while riding too! In case you're wondering about the twenty five year old Ray-Bans, back then a good friend was the Chicago rep for Ray-Ban, and GAVE samples of whatever I liked. I'd HIGHLY recommend Dr. Vitale and staff for all your eye care needs, they're AWESOME!

I've been coming to see the Vitales since I was a kid. They are a wonderful family business and I…read morewould highly recommend them for anyone looking for an eye doctor.

The girls at the front desk are so sweet and helpful. They treat you like family. They aren't pushy…read morein upselling and great at helping you pick affordable glasses.

I am a huge fan of family owned business, and this place is no exception. That staff were super…read morehelpful, and the Dr. Was great. I was looking for a new eye Dr after my company switched ins and I have found it. Skip the corporate eye care and check this place out!

Absolute best place to go if service and nice people is what you are looking for! The service is…read moregreat! Exam went well! BUT, The people that work there were all AMAZING!!! Caring, professional, personal and never make you feel rushed. Go here and never return to wherever you went before. You won't be disappointed.

I LOVE this location. The staff is always amazing and on point with customer service…read more From Check in staff , pre exam, Dr, and sales associate are all awesome! No forced selling of additional services. They are very detailed in showing you your benefits and any specials they are running. They take their time to discuss your vision care and concerns. No pushy sales or no rush on selection. Ari walked around with both me and my son and actually provided feed back. I really felt she understood what I was looking for and came up with great suggestions. ALSO- check your VSP insurance if you have it because allotments went up. Woo hoo - 3 complete pairs of glasses with all the bells and whistles at a bargain. I had my FSA so we got them all!

Due to needing progressive bifocals, my glasses are very expensive. The pricing is very confusing…read more The cost is lower if you don't have insurance. But the prescription I need doesn't qualify.. or so I was told. Picked up my glasses as expected. Tried for three days to adjust to using them. It resulted in headaches and blurry vision. Upon return, they spent quite a bit of time trying to figure out how to correct it. Second pair is better, but not great. There doesn't appear to be a blue light coating, but they insist it is there. Customer service is not the greatest. They prefer to just hand you the glasses and send you on your way. I had to ask if I could test them before leaving the store.

Stay away people this is bucket shop with incompetent people that doesn't know anything and have to…read moreask each other simple things. Only one that seems to know anything does not look or talk like a human. The 'doctor' Andrea Grider who does the eye exam doesn't seem to know what she's doing. The exam is off and she was trying to push some false numbers into the prescription that would make my vision completely blurry. She was being rude and impatient and the prescription paper is incomplete with incorrect numbers and missing numbers in the table for OD and OS. The equipment looks outdated too. This is not a professional place the care for a patient, all they are concerned is making money.

All Meijer Optical have closed with US VISON being their supplier and I have been waiting since…read moreMarch for glasses and now they tell me they will be mailed to me! How do I get them fitted with silicone eye pads Meijer should be looking out for all their customers that are getting this terrible service and they say I can't get a refund even though glasses have not been made yet! I went to Rolling Meadows store!

BEST place I've ever been to for my glasses and eye exam. Fantastic service, super helpful and…read morefriendly. I got so much help picking out frames and got information I didn't even think about asking (glasses and insurance help). It was my first time there and I will not go anywhere else but this place! Big shout out to Chris (optical manager) and Cynthia ( O.D optometrist) for customer their service and their support!

Been coming here for many years for the family-style atmosphere and thorough exams. Dr Cheryl…read moreusually does my exam, always following up with care from year to year. This week my testing optician was Angie, who has such a fun personality, which helps a lot when you're getting your eyes dilated and doing those eye tests. She pays great attention to cleanliness of the equipment, too. Eyewear optician Tracy is very friendly and caring and she always does a great job. Front desk staff round out a very good experience.

Wow. Whomever it is at Glen Ellyn Vision answering the phone and providing information is RUDE. I…read morewon't ever call them again, and I will never go back. Customer service training should be mandated.