I would advise everyone to steer clear from Rottet Motors. I bought a used vehicle here and it…read moreneeded work, which they agreed to do, after 1 1/2 months of being in a rental, my vehicle is still not functioning correctly. I brought this to their attention and all the owner Mike does is dodge me. Very dishonest dealership.

Absolutely the worst dealer I have ever dealt with!! I purchased a used Toyota Tacoma for my 16yr…read moreold daughter from Rottet Motors Brett was the sales person for Rottet Motors. When buying the truck Brett told us we needed to wait for it because they were putting a new frame on it due to the Toyota recall. We waited about 8 weeks to receive the truck. When we picked up the truck from Rottet Motors I asked Brett what else was replaced, he assured me that whatever was needed when the frame was replaced was done, I believed him, first mistake. I don't know much about vehicles but when a supposed Reputable New Car Dealer tells you the work has been completed I tend to believe them. Fast forward to last year when I was getting the truck inspected; The shop told me that the frame had holes from rust and I asked them "How is that possible? it's a new frame." Yeah right. Rottet Motors never put a new frame on the truck, they just had it patched and welded. I contacted Rottet Motors and Brett told me he never said they put a new frame on it but had it welded. 2nd mistake, I should have sued them at that time but I gave them the chance to repair the frame again. I took it down and again they welded the fame. I wasn't happy but as long as my young daughter would be safe and I would get the expected life from the truck i figured things would be ok. Not so much. This year when I was trying to get the truck inspected, I was informed that the frame was in disrepair. I again contacted Rottet Motors and spoke this time with John Rottet he said he would get back to me which he never did. I contacted John Rottet multiple time and always the same thing. He said they never said it was a new frame but a repaired frame. I may not know a lot about cars or trucks but I would never knowingly pay almost 10k for a welded framed vehicle. So please beware for your own sake don't trust a single word these people tell you.

Was looking for a three row suv and found a descent looking one here a chevy traverse 2011,…read morefinanced personal loan for the vehichle 2 days after taking off the lot after I was told it was serviced fully I got a low oil pressure notification he had it sitting bone dry , and right after a day the timing belt went on it i went to see them and he paid we paid half and half for a extended warranty which i shoudnt have had to pay , the warranty liked it up i ended up payin 590 dollars as my part of the coverage for the timing belt replacement after all of that i thought the car would have been good but bout 9 months after that it gave me a p420 code and the internal catalitic was completly not functioning i took it to Cheech and Ofcorse the cheap warranty didnt cover it and my night mare continued for 2 yrs I spent over 2700 dollars in repairs till I finaly was able to trade it in for a new Lexus as i was upside down on my loan for the piece of junk he sold me and my family I would never ever purchase even a bycycle from this man , complete lemon seller

I've been looking for a van for a few months. Couldn't find the right van for the right price at a…read moreplace where I felt I could trust a 'used car salesman'. Well I saw a van I liked here, at the right price and immediately felt comfortable with Tim. He does business the old fashioned way, with integrity and giving good value. I expressed my interest in purchasing the van but was going away for the weekend. He held the van for me until I returned, based on just a verbal agreement. Unheard of now a days. Tim and his wife are easy to work with and we had a seamless experience. I highly recommend them.

Complete joke of a dealership. First off, the woman they had was so rude, literally acted like me…read morestopping in to quote an order was a joke. She actually refused to quote a custom order and said I could look at what was on the lot. Didn't want a Hurricane, wanted a Hemi, so she's like here's your three options. The even funnier part... whether I was to buy off the lot, or place a custom order through Ram, their best offer was full MSRP in addition to ridiculous fees. Plus rebates available at the time if buying there or the time a custom order would arrive. Complete joke and a waste of time. Picked up my brand new 2026 Ram Rebel today from a different dealership. $81,000+ MSRP, $11,000 dealer discount, plus rebates for May delivery. Complete joke at all Outten locations and the sales lady in the Tamaqua store doesn't even deserve a job. If you are shopping local, I highly recommend Rentschler Ram in Slatington, they gave me a great deal on my brand new 2022. And anyone willing to travel, not sure anyone out there will beat Gupton Motors in Springfield, TN where I got my 2026. Don't even waste your time with this embarrassing circus they have running at Outten.

From the owner: Outten Chrysler Dodge Jeep Ram of Tamaqua proudly serves the broader Tamaqua, Hometown, and…read moreHazleton areas. Since 1979, the Outten Dealerships have been dedicated to our customers. At our Tamaqua location, we offer both new and used Chrysler, Dodge, Jeep, and Ram vehicles. Additionally, we provide pre-owned options from various brands, including Chevrolet, Ford, Honda, Toyota, Nissan, Hyundai, and Kia, with over 250 pre-owned vehicles available through our network of dealerships. We collaborate with more than a dozen banks to ensure the most competitive interest rates and specialize in financing for individuals with challenged credit. Furthermore, Outten Tamaqua is equipped to service nearly any make and model of vehicle.

Service department is not customer friendly. Communication is NOT clear, pricing is NOT transparent…read moreand they will try to UPSELL you on EVERYTHING!!! The customer "Service Advisor" primary job is to INCREASE your bill!!! They do not have your best interest in mind, they want to charge you as much as they possibly can... They got me twice and tried to get me elderly patents as well. No more Kelly Toyota for our family!!! Shameful!!!

We drove almost an hour to Kelly due to the advertised price on a new truck, which was very…read morecompetitive for sure. The salesman, Owen was very friendly and helpful. We ended up wanting to buy a more expensive truck they had on the lot. We thought we had a deal until the numbers for our trade went down by a $1000. We decided to sell the car privately and not trade it in to Kelly. After that decision, we were told that now we had to purchase the Zurich warranty that we had previously been told was optional. Things started to spiral after another couple arrived and began showing interest in the truck that was now ours to lose. Needless to say, we left the dealership after the these two issues and the other couple bought the truck. The manager, Kim it think, never even made an effort to get off his A$$ and come speak to us. Instead he just had the salesman deliver the messages. I have never been to a dealership where the manager doesn't come over and at least introduce himself and it's not like they busy on a Wednesday afternoon.

Complete joke of a dealership. First off, the woman they had was so rude, literally acted like me…read morestopping in to quote an order was a joke. She actually refused to quote a custom order and said I could look at what was on the lot. Didn't want a Hurricane, wanted a Hemi, so she's like here's your three options. The even funnier part... whether I was to buy off the lot, or place a custom order through Ram, their best offer was full MSRP in addition to ridiculous fees. Plus rebates available at the time if buying there or the time a custom order would arrive. Complete joke and a waste of time. Picked up my brand new 2026 Ram Rebel today from a different dealership. $81,000+ MSRP, $11,000 dealer discount, plus rebates for May delivery. Over $14k off MSRP. Complete joke at all Outten locations and the sales lady in the Tamaqua store doesn't even deserve a job she's so nasty to customers. If you are shopping local, I highly recommend Rentschler Ram in Slatington, they gave me a great deal on my brand new 2022. And anyone willing to travel, not sure anyone out there will beat Gupton Motors in Springfield, TN where I got my 2026. Don't even waste your time with this embarrassing circus they have running at Outten. Not sure if she thought I was a joke or what. But I wasn't. And you lost a sale and customer for life.

A few months after I purchased a vehicle it wouldn't start. After three hours on the phone with the…read moredealership and the warranty, it finally got towed to the Outtan dealership; however, it sat there for three days before they looked at it, as they stated that a problem with a vehicle that was recently purchased was not a priority for them and they would get to it when they could During this time in the shop, they would not tell me if it was going to be covered under the warranty and they would not tell me if the rental car was going to be covered or if I would've had to pay $50 a day for it They determined that the heating element in the mirror was not working properly and that it was causing the battery to go dead and they fixed it; however, I had to pay $100 for the warranty deductible. About a month later, I got this warning light that something was not working properly, and I took it back to the dealership and I had to sit there and wait two hours while they looked at it and took care of the problem It only cost $30 to have the part fixed however they charged me $79 to diagnose the problem I tried to ask the sales person for help during all of this, and she told me to " get over it" and move on. I've been dealing with Outtan for about 20 years and I have never experienced this many problems In the past, when I did have issues, they would take care of the problem in a timely manner, and the people that I dealt with were always professional and courteous . Now it seems that no one cares, nor wants to take the time to be courteous and professional and try to help someone that just purchased a vehicle

Got a decent price on a 2016 Highlander ltd. The People…read moreseem friendly. Had to send the car back a few times because they didn't clean it. 3 attempts and it seems like all they did was put tire shine on. They said it was detailed yet the gas lifts for the hatch were caked in grime. When I wiped it it came down like a waterfall. Caused me an extra hour wait time and it just seems that the people who do the cleaning of the cars don't take pride. Not sure if they are under staffed or if good help is hard to find. I just got a feeling if you buy a used car here you will end up cleaning the car the right way. YOURSELF.

Bought a used Kia there this past week. Dealt with Steve Heckman. Couldn't of been nicer,…read morefriendlier or knowledgeable. Truly enjoyable experience. Very relaxed. No pressure. If you're interested in a car new or used, call Steve. Great guy

Last year we took my mother's Subaru Forester here to have work done after hearing good things from…read morea family friend. She did not have a lot of money to spend but needed some major repair work to pass inspection. We were quoted a couple of thousand dollars at other chain places to have the work done, and most just wanted to sell us an extended warranty. Deer Lake Subaru quoted a price almost $1,500 less than the next cheapest price. In addition the folks were completely amazing. They were super friendly and had the work competed and the car back days ahead of schedule. Very happy with the entire experience. We later returned and purchased our own Subaru Forester and had an amazing experience as well and the car has been great. Would 100% recommend them to anyone for either service or sales, they care and stand behind they're business.

This place is interesting, I'm not quite sure how else to describe it. I guess it's impressive as…read morethey completely rebuild/replace the majority of the engine. My husband refers to the car as a 'Frankenstein' because some pieces don't fit/look correct. For a used car, it's not the end of the world, but it's the little things bug me sometimes (the wing of the car didn't match the color of the rest of the car, and it didn't come with floor mats).....overall a fairly decent experience, but I will not be returning in the future.

We had the wonderful experience of purchasing a rare AMG from George, and he treated us with…read moreexceptional care. We took a 3,000-mile road trip back to California without any problems, and Source Auto had thoroughly inspected the vehicle to ensure everything was in perfect condition. We also had the pleasure of speaking with the entire team, and I truly believe they are an honest, hardworking family business. I couldn't ask for a better experience--a 5-star shop in my book!!!

Ricky was very nice and professional. His communication made this process go smoothly. He was quick…read moreto pick up our car and dropped it off safe. I would recommend source one towing to anyone in need.

Professional and knowledgeable individuals who sought to assist with my pursuit of a newer vehicle…read more I appreciated the time they took to not make me feel uncomfortable or pressured. Their inventory is a good quality at reasonable prices, and they have a solid reputation preceding them. (The variety is expensive ranging from baseline models to high end sports cars.) The purchasing experience was smooth and easy. I felt this was handled well and a more positive experience than I've had at another used car store in the past. After my purchase they took a celebratory photo and posted it on their Facebook page. While I'm not a fan of being in photos, I appreciated the encouragement and enthusiasm they invest into their customers. I'd certainly recommend this business to anyone who is shopping around for a quality used vehicle.

First experience with West Lawn Motors and won't be the last.... Outstanding professionalism and…read morevery helpful staff. Also, I got an amazing deal on an amazing car. Thank you!