Thanks to Jim Sophy for the no pressure experience buying my new truck this past week. Jim and the…read moreother folks at Outten were very respectful of my time and money. The day my wife and I stopped to "kick tires" I didn't have the time to actually buy a vehicle that day. Jim gave me a good deal right up front - no back and forth crap with the pricing. I explained I had somewhere to be and didn't really have time to complete the deal that day. Jim gave me the option of taking my truck with me or letting it with him to take care of the Rhino liner and bed cover installs. I chose to leave the truck and pick it up later that week. My schedule got very busy that week so Jim made arrangements for me to stop in and finish the paper work before my truck was ready and then just stop by and pick the truck up later in the day when my schedule freed up. When I did stop in to do the paperwork I was informed of all of the options available to me but was not pressured into buying all of the options. I chose what was right for me and my budget without the pressure. Thanks guys and gals for a job well done.

Bought a new chevy trax had leak from transmission after 400 miles they kept car for over a…read moreweek.talking abought a bad seal somewhere they drove it for 100 miles total and said they had to order a seal which would take another 3 days to get on top of the week it's been there.the good they gave me a loaner car but the bad is they all of a sudden found a loose bolt and a simple retighten of it.all that all this time.do the mechanics there know what they are doing????

Complete joke of a dealership. First off, the woman they had was so rude, literally acted like me…read morestopping in to quote an order was a joke. She actually refused to quote a custom order and said I could look at what was on the lot. Didn't want a Hurricane, wanted a Hemi, so she's like here's your three options. The even funnier part... whether I was to buy off the lot, or place a custom order through Ram, their best offer was full MSRP in addition to ridiculous fees. Plus rebates available at the time if buying there or the time a custom order would arrive. Complete joke and a waste of time. Picked up my brand new 2026 Ram Rebel today from a different dealership. $81,000+ MSRP, $11,000 dealer discount, plus rebates for May delivery. Over $14k off MSRP. Complete joke at all Outten locations and the sales lady in the Tamaqua store doesn't even deserve a job she's so nasty to customers. If you are shopping local, I highly recommend Rentschler Ram in Slatington, they gave me a great deal on my brand new 2022. And anyone willing to travel, not sure anyone out there will beat Gupton Motors in Springfield, TN where I got my 2026. Don't even waste your time with this embarrassing circus they have running at Outten. Not sure if she thought I was a joke or what. But I wasn't. And you lost a sale and customer for life.

I wasted over 4 hours of my time so you don't have to. Outten is trying to sell a 2017 Transit…read moreconnect xlt (silver) as accident free that has obviously been hit hard and poorly repaired. (passenger side) They tried to insist that it wasn't in an accident because carfax said so. (anyone shopping for a used car Carfax will only show accidents that are reported to insurance). It really makes this dealership seem very shady. I would not buy a used car here with out bringing it to an independent mechanic. I really hope Outten does the right thing and pulls the van off the lot. I have made them well aware of the damage to this vehicle.

Deceitful, inattentive, lacking integrity,and poor customer service. This business treats people…read morewith dishonesty and disrespect. Buyers beware!! The vehicle and specs in the screenshot were from their website. I initially found the vehicle in a post on another site link which led me to their official website, as seen in the picture. The initial post stated the (used) car was around $11,000, but I couldn't find the post a few days later, when I was able to make arrangements to travel the 30/45 minute drive to see the car. I physically called and spoke with Phil, who was unable to confirm the availability and pricing, but stated he would contact me back with the information via text- which he didn't. This resulted in text information phishing, requesting that I send my personal documents to him, despite not yet being provided with the requested information. Refer to screenshots of conversation. I refused to send copies of my license until I actually would agree to purchase a vehicle in person.... Still no price confirmation. The next day I received a call from a lady who confirmed the availability of the vehicle in question, but again couldn't confirm the price. She said she would have to call back again to confirm the price- which a little while later she did. She quoted me a price of over $19,500!! After speaking with my ''mechanic " we agreed to still make the travel up to see the vehicle and see if we could talk them back down to the price listed in the original posting of $11000. After making the 40min drive up, we were greeted by a young man who introduced himself pleasantly and chatted with my mechanic about his car. He showed us the car on the lot and my mechanic showed him the small print in their website post stating the car was listed as Best SUV under $15000, and asked him what the asking price was. Again, the sales person didn't know and had to go back inside to ask. A few minutes later he came out and quoted us over $23000!!!!! My mechanic contested and said we could get a new car for that price and the salesman got an attitude with a snarky "Bye then". Long story short- do NOT trust these people. Do NOT give them your personal information because they are Not operating an honest business nor do they demonstrate integrity. I found a better more reasonable option an hour later at another dealership which had prices posted on their vehicles and didn't make it up as they go. Buyer beware of Manderbach!

Manderbach ford Ripped me off and will do it to you,…read moreI bought a car from them and wanted to return it with in 3 days but they won't take it back Unless I took a $4000 dollar loss Even though I was willing to buy a different car for them

Got a decent price on a 2016 Highlander ltd. The People…read moreseem friendly. Had to send the car back a few times because they didn't clean it. 3 attempts and it seems like all they did was put tire shine on. They said it was detailed yet the gas lifts for the hatch were caked in grime. When I wiped it it came down like a waterfall. Caused me an extra hour wait time and it just seems that the people who do the cleaning of the cars don't take pride. Not sure if they are under staffed or if good help is hard to find. I just got a feeling if you buy a used car here you will end up cleaning the car the right way. YOURSELF.

Bought a used Kia there this past week. Dealt with Steve Heckman. Couldn't of been nicer,…read morefriendlier or knowledgeable. Truly enjoyable experience. Very relaxed. No pressure. If you're interested in a car new or used, call Steve. Great guy

Last May I bought a '14 Honda Civic EXL from Klutch. Only 1 prior owner, well clean/kept and only…read more45k miles on it. 10 months later I've put 14k on it and have had ZERO issues beyond standard maintenance. I'm very happy with my decision to buy from Klutch, and the guys I worked with (Jacob, and another gentleman who's name escapes me) were incredibly helpful, responsive, and knowledge throughout the entire process from test drive to down payment to finalizing the purchase. I highly recommend this small used car business and I would love to buy another car from them in the future!

I sent you 2 emails and called you the next day and you said I didn't get around to it yet but I…read morewill do it on Friday and I will get back to you. I didn't get an call or email back. Oh and about you trying to make me look bad oh you couldn't afford minutes haha just goes to show how UNPROFESSIONAL yous really are . You won't be in business long.

Great staff. The car took a little longer than usual due to the complications of the situation, but…read morebesides that, the company was more than willing to work with me to ensure the car issues were resolved before I drove it off the lot.

Service department is not customer friendly. Communication is NOT clear, pricing is NOT transparent…read moreand they will try to UPSELL you on EVERYTHING!!! The customer "Service Advisor" primary job is to INCREASE your bill!!! They do not have your best interest in mind, they want to charge you as much as they possibly can... They got me twice and tried to get me elderly patents as well. No more Kelly Toyota for our family!!! Shameful!!!

They Use the old Bait and switch . Example trade vaiue goes down and the price you see goes up! I…read morehad the deal all figured out online Money wies that is. So when i showed up they gave a whole differant story! I walked.

We drove almost an hour to Kelly due to the advertised price on a new truck, which was very…read morecompetitive for sure. The salesman, Owen was very friendly and helpful (We would give him 5 stars). We ended up wanting to buy a more expensive truck that was on the lot. We thought we had a deal until the numbers for our trade went down by a $1000. We decided to sell the car privately and not trade it in to Kelly. After that decision, we were told that now we had to purchase the Zurich warranty that we had previously been told was optional. Coincidentally, things started to spiral after another couple arrived and began showing interest in the truck that was now ours to lose. Needless to say, we left the dealership after these two issues and the other couple bought the truck. The manager, Kim I believe, never even made an effort to get off his A$$ and come speak to us. Instead, he just had Owen deliver the messages. I have never been to a dealership where the manager doesn't come over and at least introduce himself and it's not like they were that busy on a Wednesday afternoon.

Great experience at VJWOOD!! Awesome service. Candice was incredibly friendly and her husband Tim…read morewas also awesome. They were incredibly helpful and did everything to assist me in getting my car taken care of!!!! I will tell everyone I know this is the place To go!!! Can't say enough about how great service was. Need a ride? They got you? Either way!! Take you home pick you up. They were the way things use to be. VERY good pricing! Thanks so much for making getting a car repair a pleasant experience!!!!

This was the second time my husband and I have done business here. I was pleased with our…read moreexperience both times. Their prices are reasonable and they're very courteous. We recommend them and will return for more service in the future.