They Use the old Bait and switch . Example trade vaiue goes down and the price you see goes up! I…read morehad the deal all figured out online Money wies that is. So when i showed up they gave a whole differant story! I walked.

We drove almost an hour to Kelly due to the advertised price on a new truck, which was very…read morecompetitive for sure. The salesman, Owen was very friendly and helpful (We would give him 5 stars). We ended up wanting to buy a more expensive truck that was on the lot. We thought we had a deal until the numbers for our trade went down by a $1000. We decided to sell the car privately and not trade it in to Kelly. After that decision, we were told that now we had to purchase the Zurich warranty that we had previously been told was optional. Coincidentally, things started to spiral after another couple arrived and began showing interest in the truck that was now ours to lose. Needless to say, we left the dealership after these two issues and the other couple bought the truck. The manager, Kim I believe, never even made an effort to get off his A$$ and come speak to us. Instead, he just had Owen deliver the messages. I have never been to a dealership where the manager doesn't come over and at least introduce himself and it's not like they were that busy on a Wednesday afternoon.

Complete joke of a dealership. First off, the woman they had was so rude, literally acted like me…read morestopping in to quote an order was a joke. She actually refused to quote a custom order and said I could look at what was on the lot. Didn't want a Hurricane, wanted a Hemi, so she's like here's your three options. The even funnier part... whether I was to buy off the lot, or place a custom order through Ram, their best offer was full MSRP in addition to ridiculous fees. Plus rebates available at the time if buying there or the time a custom order would arrive. Complete joke and a waste of time. Picked up my brand new 2026 Ram Rebel today from a different dealership. $81,000+ MSRP, $11,000 dealer discount, plus rebates for May delivery. Over $14k off MSRP. Complete joke at all Outten locations and the sales lady in the Tamaqua store doesn't even deserve a job she's so nasty to customers. If you are shopping local, I highly recommend Rentschler Ram in Slatington, they gave me a great deal on my brand new 2022. And anyone willing to travel, not sure anyone out there will beat Gupton Motors in Springfield, TN where I got my 2026. Don't even waste your time with this embarrassing circus they have running at Outten. Not sure if she thought I was a joke or what. But I wasn't. And you lost a sale and customer for life.

A few months after I purchased a vehicle it wouldn't start. After three hours on the phone with the…read moredealership and the warranty, it finally got towed to the Outtan dealership; however, it sat there for three days before they looked at it, as they stated that a problem with a vehicle that was recently purchased was not a priority for them and they would get to it when they could During this time in the shop, they would not tell me if it was going to be covered under the warranty and they would not tell me if the rental car was going to be covered or if I would've had to pay $50 a day for it They determined that the heating element in the mirror was not working properly and that it was causing the battery to go dead and they fixed it; however, I had to pay $100 for the warranty deductible. About a month later, I got this warning light that something was not working properly, and I took it back to the dealership and I had to sit there and wait two hours while they looked at it and took care of the problem It only cost $30 to have the part fixed however they charged me $79 to diagnose the problem I tried to ask the sales person for help during all of this, and she told me to " get over it" and move on. I've been dealing with Outtan for about 20 years and I have never experienced this many problems In the past, when I did have issues, they would take care of the problem in a timely manner, and the people that I dealt with were always professional and courteous . Now it seems that no one cares, nor wants to take the time to be courteous and professional and try to help someone that just purchased a vehicle

Got a decent price on a 2016 Highlander ltd. The People…read moreseem friendly. Had to send the car back a few times because they didn't clean it. 3 attempts and it seems like all they did was put tire shine on. They said it was detailed yet the gas lifts for the hatch were caked in grime. When I wiped it it came down like a waterfall. Caused me an extra hour wait time and it just seems that the people who do the cleaning of the cars don't take pride. Not sure if they are under staffed or if good help is hard to find. I just got a feeling if you buy a used car here you will end up cleaning the car the right way. YOURSELF.

Bought a used Kia there this past week. Dealt with Steve Heckman. Couldn't of been nicer,…read morefriendlier or knowledgeable. Truly enjoyable experience. Very relaxed. No pressure. If you're interested in a car new or used, call Steve. Great guy

My resent experience at Kelly Hyundai was truly the best ever. Daniella was exceptional and worked…read morehard to get me the best deal she could. I had strayed to another Hyundai dealer in my last Tucson purchase but am glad to be back to Kelly. With sales reps like Daniella I recommend her and Kelly to anyone purchasing a new vehicle. Larry Faust

Sometime around September-October I telephoned this establishment to inquire about a used vehicle I…read morewas interested in. Right off the bat I got the run around by the individual who answered the phone. I told him I was out of state but had no problem driving to Hamburg to make the purchase. This information did nothing to stop the game playing. I have purchased approximately 12 cars in the last 20 years so I recognize car salesman BS right away. A few days later, without making the purchase, I got a return phone call from a supposed general manager. GM tried peppering me with word salad with a side of blah blah blah about me having to purchase license plates in order to transport the vehicle back to my home state along with other nonsense and garbage. I told the GM I would be arriving with my own check in full for the car which means I can take the plates off of my own car to transport it back. Yes, this is a legal maneuver as long as there is active insurance on the vehicle the plate is removed from and the title to the vehicle purchased is in my immediate possession. This also allows the customer to register and title the car themselves. At this point, I was tired of the run around the GM was trying to give me and I simply hung up. I ended up finding the same vehicle, same color, 5K miles less at another out of state dealer who even shipped the car to me for under $1000 dollars. The entire transaction was completed in one day online as I never stepped foot in the dealership 5 states away. The car arrived 3 days later at my front door without a scratch. BTW, the purchase didn't include the word salad, BS tricks or gimmicks. The dealer was only interested in making a straightforward sale. Kelly Hyundai did me a big favor by turning away my business.

Thanks to Jim Sophy for the no pressure experience buying my new truck this past week. Jim and the…read moreother folks at Outten were very respectful of my time and money. The day my wife and I stopped to "kick tires" I didn't have the time to actually buy a vehicle that day. Jim gave me a good deal right up front - no back and forth crap with the pricing. I explained I had somewhere to be and didn't really have time to complete the deal that day. Jim gave me the option of taking my truck with me or letting it with him to take care of the Rhino liner and bed cover installs. I chose to leave the truck and pick it up later that week. My schedule got very busy that week so Jim made arrangements for me to stop in and finish the paper work before my truck was ready and then just stop by and pick the truck up later in the day when my schedule freed up. When I did stop in to do the paperwork I was informed of all of the options available to me but was not pressured into buying all of the options. I chose what was right for me and my budget without the pressure. Thanks guys and gals for a job well done.

Bought a new chevy trax had leak from transmission after 400 miles they kept car for over a…read moreweek.talking abought a bad seal somewhere they drove it for 100 miles total and said they had to order a seal which would take another 3 days to get on top of the week it's been there.the good they gave me a loaner car but the bad is they all of a sudden found a loose bolt and a simple retighten of it.all that all this time.do the mechanics there know what they are doing????

Deceitful, inattentive, lacking integrity,and poor customer service. This business treats people…read morewith dishonesty and disrespect. Buyers beware!! The vehicle and specs in the screenshot were from their website. I initially found the vehicle in a post on another site link which led me to their official website, as seen in the picture. The initial post stated the (used) car was around $11,000, but I couldn't find the post a few days later, when I was able to make arrangements to travel the 30/45 minute drive to see the car. I physically called and spoke with Phil, who was unable to confirm the availability and pricing, but stated he would contact me back with the information via text- which he didn't. This resulted in text information phishing, requesting that I send my personal documents to him, despite not yet being provided with the requested information. Refer to screenshots of conversation. I refused to send copies of my license until I actually would agree to purchase a vehicle in person.... Still no price confirmation. The next day I received a call from a lady who confirmed the availability of the vehicle in question, but again couldn't confirm the price. She said she would have to call back again to confirm the price- which a little while later she did. She quoted me a price of over $19,500!! After speaking with my ''mechanic " we agreed to still make the travel up to see the vehicle and see if we could talk them back down to the price listed in the original posting of $11000. After making the 40min drive up, we were greeted by a young man who introduced himself pleasantly and chatted with my mechanic about his car. He showed us the car on the lot and my mechanic showed him the small print in their website post stating the car was listed as Best SUV under $15000, and asked him what the asking price was. Again, the sales person didn't know and had to go back inside to ask. A few minutes later he came out and quoted us over $23000!!!!! My mechanic contested and said we could get a new car for that price and the salesman got an attitude with a snarky "Bye then". Long story short- do NOT trust these people. Do NOT give them your personal information because they are Not operating an honest business nor do they demonstrate integrity. I found a better more reasonable option an hour later at another dealership which had prices posted on their vehicles and didn't make it up as they go. Buyer beware of Manderbach!

Manderbach ford Ripped me off and will do it to you,…read moreI bought a car from them and wanted to return it with in 3 days but they won't take it back Unless I took a $4000 dollar loss Even though I was willing to buy a different car for them

​Avoid this dealership - Legal and registration nightmare I…read morebought a vehicle here 2 months and 20 days ago, and I still do not have the title or registration. Despite paying all the documentation fees upfront, the dealership has failed to complete the paperwork with the DMV. I have called multiple times and am constantly given excuses or sent to a voicemail that no one returns. I am now stuck with an expensive driveway ornament that I cannot legally drive because the temporary tags have expired. Save yourself the stress and go to a dealership that actually follows through after they take your money.

From the owner: Experience the Difference at LeadCar Honda Hamburg…read more LeadCar Honda Hamburg isn’t just another dealership—we’re brand new, built from the ground up with today’s drivers in mind. From our state-of-the-art facility to our customer-first approach, everything we do is designed to make your experience simple, transparent, and stress-free. What makes us unique? A Fresh Start – Our dealership was built from the ground up, designed to meet the needs of our customers and community right here in Hamburg, PA. Modern Comfort & Convenience – From an inviting showroom to advanced service bays, every detail of our facility was created to provide a better experience. Customer-Focused Service – We believe buying or servicing a vehicle should be straightforward, honest, and enjoyable—and our team is committed to delivering exactly that. Community at Heart – As a new face in Hamburg, we’re here to build lasting relationships and become a trusted part of the community we serve. At LeadCar Honda Hamburg, we’re more than a dealership—we’re your partner on the road ahead.