So, we a found a vehicle online(Nissan Armada) that we were very interested in. We contacted…read moreCrestwood Auto and dealt with a man named Junior. We told Junior we were interested in the vehicle but we would be driving from Saint Louis(4 1/2 hour drive non stop) so we wanted to make sure everything was okay with the vehicle before making the trip. After a few phone calls and text with Junior, he assured us the vehicle was outstanding with NOTHING wrong. We make the trip and took the test drive. 4 things right off the bat are wrong. #1: The check engine light is on. We drove the vehicle to a nearby Auto Zone and had them run the free engine light check on it. Came up as (P0021) which has something to do with the crank shaft. Maybe it was just a bad sensor? Maybe it was worse?.. I don't know. #2: As we were getting the test done at Auto Zone we all noticed a loud buzzing noise from the engine, we pop the hood and the Auto Zone worker said it was probably a belt or pulley making the noise. #3: The passenger air bag light was beeping on the dash. Why was it beeping? I don't know... #4: The DVD player screen did not work, the sound worked great but the screen would not turn on. We return from the test drive and tell Junior the things we found wrong. Junior said the check engine light was not on the day before and neither was the Passenger Air Bag Warning Light... he was just dumbfounded at how they both magically appeared this day. As for the loud buzzing noise coming from the engine that the Auto Zone guy said sounded like a belt or pulley... Junior said it was "supposed" to sound like that and everything was fine! As for the DVD player, Junior did not know about that either and it was a complete surprise to him that it did not work. Junior didn't really know what to do about all the things I had pointed out, all he could say was "make me an offer"... Really?!.. make you an offer? We drove down there with virtually a blank check written to us by our bank and were really excited about driving this vehicle home. We feel totally disrespected and are in total disbelief that someone would treat us like that. We specifically asked multiple questions to ensure everything was okay with the vehicle before we made the trip and we were obviously lied to repeatedly. I find it EXTREMELLY hard to believe that he was totally unaware of all four of these things before we got there. If I could have given this business Zero stars I would have, please don't make the same mistake I did and avoid this place at all costs.

We found a 2014 Chrysler Town and country that was priced really well online. It only had 108,000…read moremiles on it with great tires and ran smooth. I worked with Brad Miller and he was really helpful and knew a lot about the vehicle. They were flexible and helpful at all turns and allowed us to take the vehicle to our mechanic. Just a few minor things with the vehicle that needed fixed but got a great deal on the vehicle. Highly recommend.

Helluva lot better than Bachman. Jack in the service department was great and got us in and out in…read morean hour. Bought my truck through a broker, but this is the dealership he partners with, I have zero complaints so far. (Other than a minor annoyance that a connector cable thing came undone in my brand new vehicle and I had to take it in after only having it for 2 weeks but I'm not going to blame that on Champion)

Outstanding customer service Traveling from Philadelphia to…read morethe Corvette Museum in Kentucky in our corvette and while traveling on highway 71 south, right lane went into a hole and needless to say our left tire started losing air. We took the first exit to locate a gas station when we were so lucky to come upon Champion Chevrolet ~ we met "Tony". Michael Anthony who was simply the best. Tony ~ Thank you for your professionalism, I hope you know how much we appreciate the way you handled our emergency. And to the crew who worked on our Corvette ~ you are the best !!!!!

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

Sold me a 1986 Chevrolet Cavalier Z24 for $8,000 July 1st of 2022. Told me there was nothing wrong…read morewith it, but after it was shipped here an AS IS sticker was placed on the car, the car was running rough and needed a tune-up. When I texted the son, I told him that the car needed a tune up. The owner offered $500 or a refund of the vehicle but I would have to pay to ship it back and lose the money I spent shipping it here (so I would be out, like $2,500). I took the $500 thinking the car just needed the tune up. I took it to my mechanic, and he said it was rotten in the rear end and was filled with foam and painted black above the crossmember (which was swiss cheese from the rust). The car needed front links and boots, rear shock mounts (they were rotten) and the brakes were done by them in a way that if you braked hard the brake line could fail. I went back to the son and said "Hey this is WAY worse than what I was told when I bought the car. I need like 2,000 to repair the car." The dealership owner said he already sent $500, and he wouldn't send more than $300 more because the car was sold AS IS, and the car is worth 15,000 fixed up (It is NOT; It was worth the $8,000 I paid). The son pitched in another $300 of his own money and I took it because I had no choice. It cost $2,080 to repair the rear end by my mechanic (welded in steel plates after grinding out the foam, rust, and he fabricated a crossmember plus labor) and spring mounts, and front links/boot and a couple other things. Just recently I took it to the same mechanic and had to pay $4,500 to have the firewall and floor pan patched and fabricated because the car was leaking into the interior through the firewall from the outside windshield wiper grille/tray. I knew this repair was coming up a year ago and waited to write my review when I had the money to have the job done and get the bill. The car still is not perfect, but they are minor things. I wouldn't EVER recommend Schurr Auto to anybody!

Getting a car from here is truly like working out a deal with a friend…read more I was in the search for a new car for the first time and came across a beautiful Ford Fusion on cars.com that I ended up calling about, even though I'm definitely someone that gets anxious over phone calls. I am immensely glad I made that call, though! I came for a test drive the same day I made the call and immediately knew I would be making a purchase. A combination of the way conversation/interaction with Ori went, really liking the car, and appreciating the good deal made me confident in my purchase. Within 36 hours, I had everything set up and taken care of mostly thanks to Ori, who worked to get me financed through a Credit Union so that I could get the best possible deal. A couple of days after I drove my car home, I ended up having an issue with my car not starting, but I talked to Ori about it and he and his mechanic helped fix the issue within a few hours, even driving out to my place of work to troubleshoot the cause of the problem. A weak battery was presumed at fault and they took care of replacing it for me. Both of my parents (who helped me with transportation and co-signing) and I agreed this was the best possible way to experience a used-car purchase, or a car purchase at all. I'm incredibly glad I found this place and team. This has been an incredibly joyful experience for me and when I ever need a car again, I plan to come back here if it's reasonable in comparison to where I live. I wouldn't mind driving a few hours to get here for another car, their service is that good.

My daughter was traveling from Louisville to Cincinnati and got a check oil light. The quick Lane…read moretold her it would be two hours, but the guys in the service department checked it and topped it off and sent her on her way. The mechanic even showed my daughter how to check her oil! Many many thanks! Wonderful service and kindness

From the owner: Automotive - New and Used Cars -Serviceread more

I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

Quick, transparent, and friendly. One of the best car-buying experiences I've had. Highly recommend!read more

From sales, service, and finance, this dealership has been an absolute nightmare. We bought a…read morevehicle, easy process, but a month and a half later, the transmission went out. Thank goodness we had an extended warranty, but getting it was like jumping through hoops. The initial salesman seemed as though he couldn't care less when we notified him that the vehicle was inoperable. We were then unable to get a hold of anyone to get a copy of our warranty contract-it was never mailed. We finally were able to get it emailed with Brennan's help on Friday evening. The warranty company was closed on the weekends of course, and it was expressed to Glenn's this was our sole vehicle w/ children we needed to get to school, so timeliness was of our utmost concern but disregarded. When we got a hold of the service department, they initially wanted us to pay for the tow to Eminence, a 2-hour drive, though we had a warranty. We didn't choose to use their service shop because the service manager, Monty, couldn't even give us a call back or come to the phone when he was aware I was on hold. We were advised the tow would be done "in the morning" on Friday, and I was unable to get a response as to why the inoperable vehicle was still in our driveway at 4pm that evening. Bobby in the service department seemed to be the ONLY person we encountered that was genuinely concerned. So, after a month and a half of owning the vehicle, our transmission went out-diagnosed by the service repair shop with reputable reviews. I emailed the GM of Glenn's requesting a call and left a voicemail stating I would like to speak to him prior to submitting this review, but in true Glenn Auto fashion, I've had no such luck. DO NOT BUY from this dealership, EVEN with a warranty that you'll have to beg to get access to. I'm just grateful my 3-month-old and 2 other school-age children weren't with me when I had to stop on the side of the expressway multiple times when the RPM was off the chart but not accelerating. Pic attached of just 1 of the in-dash warnings.

Zach is highly recommended and made our car buying experience simple and wonderful. Answered all…read morequestions and was very thorough, honest and upfront with everything. If you go there ask for Zach and I'm certain you will receive the same treatment as we did. Super guy!

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.