Zach is highly recommended and made our car buying experience simple and wonderful. Answered all…read morequestions and was very thorough, honest and upfront with everything. If you go there ask for Zach and I'm certain you will receive the same treatment as we did. Super guy!

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

Idrive made provided my nephew with a great car at a fair price. It was a hassle free car purchase…read more process. I went with my nephew to make sure he didn't get taken advantage of since he didn't have much experience buying a car. With Idrive, I think he would have been fine without me. Almost everybody dreads walking into a car dealership because you're expecting the high pressure and sales tricks? Idrive was different. Dealing with their sale representative Liz and owner Edgar was a pleasure. They were straight forward and transparent about the sales process and offered us a great car at a very fair price. They were professional and got the paper work don't quickly so we weren't forced to wait unnecessarily. I will definitely give them a shout the next time I'm looking for a car.

Purchased out of state 2015 Corvette Z06 from Cary Donovan owner of Rolling Stock Specialty Auto…read moreSales. Without an appointment Cary was called and dropped what he was doing to meet with me. After going over the car and talking to Cary a deal was struck and the only thing necessary to hold the car for me was a hand shake. All necessary paper work was done. Title transferred with no problems. This was all done during Christmas hoildays and the planning of Cary's sons wedding. Much Thanks to Cary , Stephanie, and Jennifer.

Do business here with confidence. No pressure, classy indoor showroom and large selection of…read moreclassic cars. No beaters or back lot bargains here. EZ to be a gracious seller when everything goes right but when something goes wrong is a good judge of sellers character. Cary fixed an unforeseen problem without stress and he went above and beyond. I am a satisfied Lexus LS460 customer.

Good service they cleaned my car and made the interior look brand new and they were nice people as…read morewell. I would recommend this service to anyone who wants to get their car washed and interior refurbished.

Amazing service. They have so many good quality cars to choose from. Tony was wonderful! so…read morepatient, and helpful. I couldn't ask for a better car buying experience.

Good location. Limited parking, lot is private but share…read morebetween cars for sale and customer parking. Staff is friendly, personable, professional. I enjoyed working with them and know all by name. They are prompt and I top of paperwork. I did finance through Enterprise it was quick. The application price was fast and painless. Ask for current promotions. Good selection of vehicles, when I go to larger dealerships it can be overwhelming with so many choices. Ask for Blake

I love this group of professionals. I just bought my 3rd Vehicle, and my mom has bought 2 and now…read moremy oldest daughter. I will forever get my vehicles from Enterprise. Thanks Blake Weeks for the first experience that caused me to return and also to Xavier Bonds for making it happen the second and third time. You are the best.