In summary - the local team is great and we had a good experience with them, nice clean offices. Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers. read more

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I have previously purchased cars from CarMax so I went back........Big mistake! I was greeted at the door and I was asked? Are you working with any salesperson? I said No so the gentleman said "well I can help you. I knew what I wanted to test drive so I explained to this salesperson and he retrieved the vehicle from its place on the lot. He didn't tell me he had to jump start it........ I test drove the vehicle and they evaluated my trade in. During the test drive I asked the salesperson what route people usually take. He told me he was new to the area and didn't know the streets. (You would have thought that was part of the training!) After the test drive I was told how much my trade was valued so I agreed and completed the paperwork for the purchase. After completing the paperwork I was waiting for the car to be brought up to the area where I could drive off. However........the car wouldn't start. The battery was dead. So the salesperson told me I could pick up the car the following day - they would replace the battery. He explained that service would have it ready when they opened at 10:00am. I arrive at 10:00 to complete the sale and pick up the car............I have my vehicles titled in my revocable trust. So the person in the business office asked me if my Wife was with me? I told her No it wasn't necessary. She then told me it was necessary. Another person in the office actually looked at my "Certificate of trust" to see that I am a Trustee and either Trustee can sign! (Again, you would think people in the business office would be trained!) Then I was told the car wasn't ready............they requested I go get a late breakfast! They admitted to not knowing the car needed service. Needless to say I could not understand how a Customer buying a Major Asset would be treated this way! I left before I said something unpleasant. While having my "late breakfast" I received a text telling me they ordered a battery and were waiting on it to be delivered! They would contact me after the Service Dept installed the battery. Needless to say I did not buy the car. WORST CAR BUYING EXPERIENCE EVER ! I left and went to Bachman Hyundai in Jeffersonville and purchased a Hyundai Santa Fe. read more

Let me start by saying I purchased a beautiful car from CarMax, that I absolutely love. However,I recommend to never use their finance. I make payments over and above what my car payments are each month. Car max likes to reallocate the money to future payments, so what you anticipate going toward your principal balance goes into a virtual Neverland. You as the consumer, have to call every month to make sure that it is applied to the principal. It's maddening. I called on 12-6 to make sure my December payment was applied correctly. I called again today to find out it still had not been applied correctly. I was told by customer service, for the rep to tell me that the request was in the "que" and would be done when the accounting department can get to it. What kind of business operated finances this way. Like I said I love my car and will pay this car off as fast as I can to get out from underneath this flimflam operation. read more

I decided I wanted to trade in my car and I was getting offers around $7,500 from many places. I filled out all the information on Carmax.com to get an appraisal and they offered me $9,000. I showed up and within an hour, i was on my way home via LYFT that they covered with a check for that amount. It was quick and easy. I would recommend giving it a try! read more

I went to carmax after having an accident and needing a replacement vehicle. My salesperson was not the friendliest, but got the job done. There were no vehicles that fit my needs within my price range on the lot, but we located one in GA that was shipped to this location for me to pickup. I paid $250 for this to be shipped. When I came to pickup the vehicle, it smelled terrible. The previous owner had clearly smoked in it, and they sprayed it to cover up. I mentioned it to the salesperson and he replied "I just had it detailed this morning". I said it still smelled, and I was sent to the service area where I was told a gentleman would contact me and come to my home or work to do an ozone treatment to remove the smell. I was skeptical it would work, but figured, I'd give it a try. Over the next few days of driving the vehicle, I noticed it shook after about 70mph, pulled to the right, there was a "malfunction alert" light that came on while driving and the key did not open properly about half the time. (I was told to go to a Nissan dealer to have that addressed as there was a recall for that specific key). I returned the vehicle after 5 days. I never received a call from the person to treat the car for the smell and the problems while driving mounted. The sales manager, named Chris, was actually very friendly and the return process was easy. Unfortunately, I still feel like I was taken advantage of because I paid $250 for a vehicle to be shipped to me to purchase and the vehicle was definitely not in good condition. So, all in all, carmax has a great return policy, but Beware if you have to pay to have a car shipped to purchase because if there are any issues, you are out that money. It would be nice if they also stood behind their vehicle when it's clearly not what was expected to refund the shipping to the buyer. read more

Zach is highly recommended and made our car buying experience simple and wonderful. Answered all questions and was very thorough, honest and upfront with everything. If you go there ask for Zach and I'm certain you will receive the same treatment as we did. Super guy! read more

This was the most low stakes car sales experience that I've ever had. Aside from the stack of papers to sign, it felt like we were shopping just like we would for anything else, without negotiations, straightforward. After keeping an eye on several dealership websites and general car websites, my husband and I found a 2016 Subaru Outback with the mileage and trim I wanted for sale for a great price on Carmax's site. Best yet, the car was actually in Louisville and not another regional Carmax location. We were able to easily make an appointment to test drive it via its website, and when we did make the appointment, the car was taken off the site, which gave us some peace of mind that it wouldn't be sold before we could get there. I was also able to get pre-approved for financing in less than 15 minutes on its site. So when we arrived, the car was waiting for me. Our salesman gave us the keys and let us take it for a spin by ourselves for 20 minutes. We decided to buy it based on the test drive, but if we needed more time, we could have taken it for a 24-hour test drive. And I still have 30 days to return it for any reason. The salesman gave us space to make our minds up, without any input or pressure. The price was what it was -- no quibbling. The majority of the staff wore masks and/or were behind plexiglass barriers, and there were extra masks and hand sanitizer on hand if any customers wanted them. I'm happy with my purchase and how easy it was. I would definitely go back to Carmax. read more

CarMax - Used Car Dealers Near Me - Louisville, Kentucky

I was impressed with this location. Upon arrival, greeted to see what I was there for, everyone wearing and following covid guidelines. Daniel helped me step by step and then Tanner checked out all the details on my car from inside to outside to engine working etc. In about 30 or so minutes later I had my check and all my paperwork from the really nice and professionallady from business office. My car was sold in an extremely simple to follow process. The offer was upfront no gimmick and very detailed explanation. I was truly surprised and pleased with their level of service and attention. The place is very clean, ample and even though I already had my car replacement I checked it out and they have tons of cars to offer. I, for sure will check them out again on my next vehicle search. read more

CarMax - Used Car Dealers Near Me - Louisville, Kentucky

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I just wanted to say that although my process was a little slow (Requesting a car from a different location, getting it ready, test drive and purchase), Ronnesha was extremely helpful and even called me on her day off! Completed most of the paperwork/financing online so Express Pickup (30 minutes) top to bottom. I love my Legacy! I just wish you all would get in a bigger hurry to sell a car. Thank you! read more

I bought my 2018 Kia Forte 2 year ago "as is". I kept having problems with my car starting and even had to have my car jump started from them a week after I purchased it. Well about a week ago it wouldn't start so I had it towed to a body shop and after they checked it out they said it had the wrong battery in it! My first clue should've been when I had just finished the paperwork one of the guys said they had to jump started it because someone "left the lights on". $600 later, I finally get my car. 2 years of driving with the wrong battery! They should at least check and make sure it has the correct battery in it before they sell cars! read more

Excellent place to buy your next car! Our salesperson was Zach Henry and recommended him very highly. He was friendly, knowledgeable and no high pressure sales pitch. He made car buying easy for a change! The dealership was super clean and organized. And our transaction went fast and smoothly. Definitely worth stopping in as their inventory is vast. read more

CarMax - Expansive lobby and well staffed. - Used Car Dealers Near Me - Louisville, Kentucky

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Stay as far away as you can from this Dealership! While I am a little perturb about the situation I am currently in. I may say the the sales people that handled my purchase online and in the store have done a wonderful job at getting the truck that I wanted in to the store from another Carmax in Indiana. While in the store on Friday the 29th of May I Purchased my truck. When filling out the documents for the truck the sales person forgot to mention a little recall my truck has. One for the cruise control that gets stuck and another for the tail gate that has a part which may fall off if not looked at. It wasn't until the person handling the finance told me about it. They made it sound like it was nothing too bad and I could take it to any dodge dealership and they would fix it. (pretty sure if I wanted to take part of my day off work and redo my personal schedule to fix a pre existing problem on the truck I'm purchasing, I would have just purchased new) But Here I am. Now here comes the good part! (sarcasm) I get into my 2018 Dodge Ram 1500 and the the truck makes a loud noise behind the wheel well on the truck and the touch screen is stuck in a double screen rendering it useless. I thought maybe it was a fluke. Sine you know... Car Max says they do a big inspection (something like a 120 point inspection) But I turned the truck off and on and it wounds worse every time and the screen is still stuck. I am told on Saturday that the service department does not operate on the week end. So I go with out a radio and a back up screen or anything to do with the touch screen. This is just the beginning. Now on Monday the 1st of June I get told that my truck would not take that long to fix. I told them I can't wait around. I have a job and need a rental. SO they give me a run down Van that smells like dogs lived in it. At this point I just want my truck fixed so I take the rental. Now Tuesday rolls around and I'm told my truck is fixed. I go pick up my truck and drive it home after work. Wednesday the 3rd of June I get into my truck to find my screen again in the same situation. At this point I am highly disappointed in not getting the situation rectified. To top it off I find that my door was not locked. I try my key Fob to try to lock it and neither the passenger door or driver door lock with the key Fob. It only locks the two back doors, meaning every night when I locked my truck it has never been secured when locking it. Sunday 7th of June I had no choice but to go into the store again to get the key fob fixed and the lock mechanism fixed. Also get the split screen fixed again on the console of my truck. During each moment that the truck has had this happen on the screen I have made videos and pictures with time stamps with my watch in from of it so that they can see that it has been happening and sent it to their email. So they can see them. The email Belongs to Judy one of the service people that works there. Which is really nice might I add. (side note: They did fix the loud noise behind my wheel well. They said something was loose so they had to tighten it up.) Tuesday 9th of June Radi the Service manager calls me and lets me know that they can't replicate the issue of the screen. But they have sent it over to Commonwealth Dodge to get the issue fixed. I tell him that I have sent numerous pictures of the screen and videos that I have made of the screen through out the day. To check Judys email so he can see what I am talking about. On this same day I am told they had to replace the whole wires that lock the doors to my truck. I don't know if its fixed since I have not seen my truck. TODAY SUNDAY 28TH OF JUNE..... Today marks the 21st days since my truck has been in service for the touch screen which I've been told is on Order with Commonwealth. Also Sarah is at the wonderful associate that has been tasked with calling me intermittently through the week to let me know the part has not come in to the dealership for them to fix it. There is also no ETA on when the part would be in. Dodge so they can completely replace the whole thing since its broken. I have been patient for 21 days. But put yourself in my shoes. I don't have a product that I paid for and have been driving a loaner that they have provided. If I wanted to drive a loaner I would have just went out and leased a car and purchased one. Instead I came to your lot to get a Quality product that has been broken since day one! You have failed with my purchase and customer satisfaction. CARMAX MANAGEMENT what will you do for me!? read more

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Asked if they could send a 200 Chrysler from Ohio for me to look at. They did at no cost,no obligation. Nice car and a fair deal. Not too much pressure on warranty and financing. read more

Just had to rant. Sorry in advance. I have had a terrible experience with CarMax here in Louisville. I tried to complain on their site, but apparently they block less than glowing reviews. So here is mine. On 3-13-2023 I bought a Chevrolet Trax from them. I very soon discovered that there were features missing that were advertised on line. I utilized their 30 day return policy, and bought a higher priced Trax that did have all the missing features. It took four trips to finally get a second key fob that we had been promised to compensate for the first car's problems. The car is in the shop today (6-19) for four new tires and a front end alignment. This on a car with no wreck damage and under 12,000 miles. We haven't driven it long enough for it to even need its first oil change. My evaluation of CarMax at this point in time is that you should avoid it like it has the plague. read more

Last weekend I stopped in for an offer on my from CarMax. Didi welcomed us at the door and took us to her desk to get the process started. I did not make an appointment but the wait was not too long. We went back outside and waited for an assessor to take a look at our car... maybe 10 minutes. Our assessor was Matt. Matt was quick and to the point when getting all the details on my car. We went back inside and looked at potential cars with Didi. Unfortunately there were no cars to spoke to us on the CarMax lot or anything nearby that could be shipped to the store for free. Didi presented us with the offer for my car and we were pleased with the number. CarMax offered me significantly more money than 2 dealerships would offer me for trade in value. The offer from CarMax is good for one week. So we took the week to shop around. I liked that there was no pressure for CarMax. I didn't get multiple phone calls or text messages after leaving that day. We went back in a week later to officially sell my car to CarMax. The lady that greeted us at the door was giddy with excitement and sent us to the business office. Kelly in the business office walked us thru everything she needed to process the purchase of my vehicle. Selling my car was a little tricky due to it being in my maiden name and registered out of state, but I had the documents necessary. A copy of our marriage license was required and I was able to email a photo of it to her. All said and done the process took maybe 20-30 minutes.... from when we walked in until check in hand. Thank you to Didi, Matt and Kelly for a great first time experience selling to CarMax! read more

They gave me one price for car. I had to overnight title and when I went back they lowered price by $3,000 and found "issues" with car. Totally deceitful and would never go there again. read more

I had a great experience buying with CarMax. I did five test drives before finding the right car and they were patient and not pushy. Setting up an appointment online was easy and we rarely had to wait long when we arrived before someone came to greet us. I got a great car and a good rate and CarMax made everything simple. read more

CarMax - Used Car Dealers Near Me - Louisville, Kentucky

Think twice before doing business with this company. I recently had a car transferred from Lexington to Louisville so I could see it and during the time it was being shipped I also found a couple more of the same model in different car max locations. When I called to get information on the other cars I was asked if I was calling about the car I was waiting for. I told them no and all of a sudden the other cars was unavailable. I had a friend call and check on the other cars and they were available. The Louisville location was steering me towards the car that was being shipped because it had a lot more miles. I called and talked to a manager named Susan at the Louisville location to find a reason to why after at least 12 phone calls to try to get information on these other cars she couldn't give me an answer and got extremely rude and hung up the phone when I called her out on this tactic. I will never do business with this kind of way of selling cars. I did drive over and looked at the vehicle they brought in and it was was totally different to what they described. read more

Review Update: I'd give them ten stars if Yelp offered that! Customer service is a really big deal for me, plainly put, but its customer service that can make or break a business. I cannot stress enough how much of a diamond DeWayana is; she is going to go far in the world. Since my first review for CarMax; I received a lovely thank you note from DeWayana for the review and the purchase (she hadn't known til someone shared it with her and she was delighted!) Her gratitude was so genuine and she offered to help us again if needed. Perfect timing actually. I had my newly paid off Nissan Versa, but there were some changes I wanted in my ride that only a replacement could do but I am more picky than most about cars (the Nissan itself took me a month to find in 2012). DeWayana had given me her business card, and she is super responsive. Just like she was a month ago, her personality and approachability are second to none!!! She is like meeting a life long friend, the moment you meet her and you know she is the real deal. She is truly interested in what it is you want. Her knowledge of the lot, the products I wanted to view, was consummate yet again. We emailed back and forth, I advised what I was interested in, the ones I had seen on their site, She remembered that I was very sensitive to smells, and esp smoke, and prior to my arrival, had taken the list of cars I was interested in, and checked them to ensure that they did not reek of anything strong or smoke-like(Asthma sucks). She even had two others check to make sure they were "unscented" as it were. When we got there this time, I was greeted by Evan at the door, and several others as they let her know I had arrived. She had everything ready, I brought in my paperwork, and was able to get my Nissan appraised while I got to get a hands on look at the cars selected. I knew in advance what my very well kept car was worth and just like before, with my hub's truck purchase, CarMax offered me right on par what the KKB website said my car was worth. And of course, I found my car, only two tries! The first one, was very sporty and cute (TScion) but not for me. I ended up getting the Kia Soul 2016 model with only 8044 miles on it, yes please!!! I knew I wanted a Soul since KIA came out with the Soul Model, I had always said I would get one but I had determined it would not be from our local KIA since I had a bad experience at that location and I kept that promise yesterday- I got the KIA Soul I wanted, from a company I like, with a person I trust. I feel very fairly treated, I got a great deal, and from the moment I arrived, til when we left, everything was the perfect customer service experience for car buying. read more

CarMax - This is the awesome DeWayana who did such a fabulous job-not once but twice!!! - Used Car Dealers Near Me - Louisville, Kentucky

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Fast, efficient service. The agents offered answers to my questions and make it convenient to purchase my new-to-me vehicle.

HORRIBLE!!! These people are crooks, gathering together enough folks for a multi case lawsuit to bury this location. They are lying about inspection points, miles on vehicles are inaccurate, wear and tear on vehicles not being reported or repaired in a timely manner. The staff is just the icing on the cake. Getting them to talk to you after they screwed you over is almost impossible as they want to drain the clock so they won't have to return vehicle. I wish I could rate them a zero this place has went downhill STAY AWAY! N read more

CARMAX SERVICE TEAM IS DANGEROUSLY INCOMPETENT DO NOT USE! A "popping" sound came front the front end of my vehicle when turning. I had purchased the vehicle from Carmax with extended warranty, thus had their service team diagnose and fix the problem. Carmax kept saying it was an "axle" problem and allegedly replaced axle shaft assembly FOUR TIMES. The 5th time we took it to Ford Obrien, and they diagnosed the problem within 15 minutes. Turned out the axle was not the problem but the steering rack had BROKEN CLEAR THROUGH. Obviously the vehicle was not safe to drive, even after 4 "repairs" from Carmax. Obrien fixed the issue and I have had no problems since from it. HOWEVER, the turbo was replaced last year by Carmax, but we just found out they did not install the filter (parts invoice below clearly shows a filter was not included hence not installed) and used the wrong stud/tightened it too tight on the valve cover, causing it to crack and leak oil. We took the vehicle back twice within the year for smelling burning oil, and Carmax said engine was covered in oil but it was fine, just needed to be cleaned. Turbo went completely out last week while driving on the interstate. Now I am fighting Carmax to at the very least pay Obrien to fix it, and I do mean fighting!!! Carmax will never touch are vehicle again. CARMAX LOUISVILLE KY SERVICE TEAM IS DANGEROUSLY INCOMPETENT, IF YOU CARE ABOUT YOUR FAMILY'S SAFETY CHOOSE ANOTHER DEALERSHIP. read more

CarMax - Used Car Dealers Near Me - Louisville, Kentucky

My granddaughter bought her 1st car at the carmax in Louisville Ky. the car buying experience was excellent. Before the carmax warranty was out her rear bumper cracked. We called carmax service and got an appointment for them to fix it. They replaced The bumper and painted it. Two months later we noticed the paint on the bumper was peeling off, in big chunks. They have now repainted the bumper and made it right. We will consider them again on our next car purchase. read more

I purchased a 2018 Honda Civic here almost a year from Danny I believe his name is, when I purchase the car the rear brakes where grinding and I pointed this out, he said that they would make sure it was fixed if I purchased the car and that he would make an appointment with there service department. I left them the car for 2-3 days right after purchasing it and when I got the car back the grind had gotten worse, when I called they said they would have to rectify the brake pads as they have uneven wear. They kept it again for 2-3 days and when I picked up the grinding had been replaced by a squeal. I tried to take it a third time noted I haven't had the car for a full month and the very rude large lady that works at service has told me that it was cause my "driving habits" so there's nothing they can do about it. How can something I've had for less than a month be affected by "driving habits". A pre-existing issue that was caused by "driving habits"?? The reason I waste my time writing this revue is because yesterday I decided to change the rear brakes myself and the pads are down to the metal and the rotors have become warped. I don't know what they did at the service department at CarMax which honestly was very unprofessional and seemed lacking in experience, but they definitely shouldn't be working on someone's brakes... read more

CarMax - Messages proving the multiple times I had to request service from brakes. - Used Car Dealers Near Me - Louisville, Kentucky

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We purchased a car several months ago with a high interest rate, but we found the car we were looking for at a good price. Shortly after the purchase we found a lower interest rate at our bank and decided to switch the loan provider. Here we are six months later and the titles lien holder is still carmax. We have requested they release the title so our bank can process the title in their name but carmax is reluctant in completing the process on their end, almost intentionally dragging their feet. I mean six month is a little excessive, don't you think? read more

This has to be the absolute worst service that I have ever experienced. Took my car to them because of a check engine light. Apparently they did the bare minimum to figure out the issue and just told me the first thing that popped up. They told me it would take about $300 to fix it but I couldn't spare that kinda money at the time. 2 weeks later I called and asked if they could fix the part, they said "Bring the car in 2 weeks". I bring it there and I go back to campus cause I have classes, they call me and said "Yeah, it's that part" which I told them over the phone when I scheduled that appointment that they told me it was that part and I wanted it fixed. I was leaving town in 2 days and needed that car and when they said "We can probably get it fixed today, tomorrow at the latest", this was on Tuesday. But on Wednesday evening I tried calling them and the phone rang for 5 minutes before it gave up, and the department wasn't supposed to close for another 20 minutes. The next morning, the day I have to leave I call them and ask for the progress of fixing it and they said "We ordered the part, it will be here Friday morning". I told them I needed the car that day and I had to go out of town for a week. Keep in mind this part had been broken for almost 2 months now and wasn't affecting anything on the car really. I get down there, they see me come in, immediately grabs my keys and says "Your car is parked over there" and nothing else. They told me they could try and send it to another carmax near where I was going for the week. About midway through the week I get a text message saying that I have an appointment the next morning at 9:30 and the store is like an hour away from me. But the phone number to call was for this store and not the other store, I called this store and said "The message says my appointment is with you guys" he says "No it's at the one where you are at" so I called the one near me and they said "Your appointment is in Louisville". And it was already too late to recall them because they were closing. The next day I called and told them what was happening and the dude on the phone for this store just complained and said "Let me send another email". Guy was complaining because he can't do his job and apparently cannot communicate with anybody. But the appointment finally gets scheduled with the one near me, they have the part and everything. I take it to them and the guy walks up to me and says "Did the store in Louisville tell you that you have a warranty on the car?" I told him no and he says "Chevy has a warranty on the car which is still active and they would fix it for free if it was under the warranty. Also, the carmax in Louisville misdiagnosed the issue because I put the new part on and the Computer was still reading errors" told me to take it to Chevy cause they could figure out exactly what the problem is and hopefully fix it for free. So the next week when I'm back in Louisville I take it to the Chevy across the road from this carmax and they called me an hour later and said "This part that's broken is supposed to hold fumes, not a crucial part for the car but it's leaking fumes which is causing the engine light, apparently something came off the road and tore a hole in this part on the underside of the car" it was that simple and they got it fixed the next day and the car is perfectly fine now. This carmax is lazy, incompetent, apparently terrible with communication cause the 2 people that work at the service desks don't know what's going on half the time, and apparently they don't keep a file on cars or customers they are dealing with. This carmax did nothing but waste my time, misdiagnose my car (Which the problem was a hole in the part under the car), and almost cost me $300 because they can't do their jobs. read more

Paid a $350 transfer fee to have a vehicle moved to Louisville to purchase. It stayed at the louisville location for 2 days to make sure everything was ready to go. When I picked it up the car was dirty, I asked them to rewash it which they did and sent me on my way. When the rep gave me the two sets of keys he said one was dead but to go to an auto store to replace it and Carmax will reimburse me. The day after bringing the car home I noticed so many scrapes, and paint chipping on the back. I haven't even had the vehicle for 2 weeks and the main key fob died, I'm unable to start the car and customer service and the store have given me the run around. I've sent multiple emails and left messages as everyone I speak to just transfers me. I'm currently spending money paying for Ubers to and from work as my car won't start. They should've never given me dead keys in the first place. To make things worse autozone and oriellys don't even carry the batteries. I've finally spoken to the service department and they want to keep the car for a couple hours to fix the dents but won't give me a loaner car. It's been one thing after another and I'm about to return the car at this point read more

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Walter at CarMax Louisville is the best! I purchased a vehicle from him 6 months ago, and after an unfortunate experience with a tree falling on my new car and totaling it, I was in the market for another. Right away I knew that I wanted to have Walter's help again. He is so knowledgeable and helpful. He was available virtually any time of day to answer questions and help with the car search. He made the whole experience a good one. No stress or pressure at all. Walter is a genuinely nice guy that will help you with whatever you need. Highly recommend!! read more

Just bought my dream car and the process couldn't of been easier and more enjoyable! If you're in the market for a new pre-owned car, truck or SUV, please ask for DeWayana Barnes! You won't be disappointed. She helped me find the car I was searching for and I would buy another car from her if given the chance! read more

Do NOT take your vehicle here for service! Worst experience, communication and customer service I have ever experienced from a car service department. Wish we would have never purchased a vehicle from this dealership so we didn't have to endure the painstaking process of working with the service department. We have had to take our car in 4x for the same 2 issues that the car had since we purchased the vehicle. Wrong parts were ordered and replaced. On the 4th visit, we were promised they would have a new vehicle for us even if none of the loaners were available and when we got there they went back on their word and made us wait for a rental and pay our of pocket for the deposit. Buyer be warned. This is the WORST service and customer experience. read more

DO NOT BUY A USED CAR FROM THEm. Horrible managers here. Both service manager, sales manager and finance managers were all extremely rude. I've called multiple times, left messages and none still respond. Haven't had the car for ONE MONTH & it already is giving me problems. Carmax techs says nothing wrong (3 issues I have in car) 1 issue they said to take to dealership and carmax will pay. It hasn't even been 30 DAYS since I bought car. Keep in mind they have a 90 day guarantee to fix your car if some happens. Dealer quotes out repair and manager denied the repair for no reason & said I neeed to take car to CARMAX. dealership didn't let me drive car home bc of a bad alternator (ITS NOT a SAFE CAR.) I have no car, how can I make it to carmax? Let alone the service advisor told me they couldn't fix the repairs and to go to dealership now they want to deny the whole repair?! I haven't even paid my 1st payment. Take your money and go else where! Do not shop at this carmax. read more

On March 13 my daughter and I went to the CarMax in Louisville, KY to look at cars. Terry Lynn Burns "The Senior Floor Sales Consultant" according to her business card, assisted us! She did everything she was supposed to do (We thought), we told her what we wanted and our price range. My daughter wanted a Toyota Prius C, Mrs Burns showed us what was on the lot and on the Web within a 250 mile range! My Daughter chose a 2017 Toyota Prius C that was located In Nashville, TN. She fell in love with the vehicle as soon as she saw it, and Mrs. Burns told us it could take up to 7 days for the vehicle to get to Louisville from Nashville, and that a hold had been placed on the vehicle. She gave us her business card and said that she would get in touch with us when the vehicle arrived. After 7 days of hearing absolutely nothing from Mrs. Burns or anyone from CarMax, WE take the initiative and call CarMax in Louisville on the 8th day only to find out from another sales rep (a male, name unknown) that someone in Nashville sold the vehicle out from under us! It appears there is some serious problems with how CarMax does business and especially how they treat their customers! I'm pretty sure Mrs. Burns (and CarMax) could care less that my daughter cried her eyes out because the car she had finally found was just ripped away from her by some self serving Sales person! But I will (Without my Daughter) go to CarMax and express my feelings to Mrs. Burns personally! I will also take to social media to inform others in Louisville of CarMax inability to follow it's own standards of properly communicating with it's customer's! One call (Or even a text), from a sales rep in Nashville to Mrs. Burns stating that the car had been sold would have been wonderful! But I guess that's what happens when a business places itself above the people it claims to be assisting! So now we have to start the whole process all over again, gee.......Thanks CarMax!!!! Follow Up: I posted this same feedback/review to CarMax using the CarMax App, only then did a sales rep (not Mrs. Burns of course) finally decide to call and "discuss the situation", basically doing damage control! That's 10 days after me and my daughter were told that the vehicle was to be delivered with in 7 days from one of the three Nashville stores approximately 155 miles away! The point I'm trying to express to my fellow citizens here, is that CarMax of Louisville may have some great sale Reps who do their job and earn their salary, unfortunately for me that was not the case! So if you are shopping for a car at CarMax (and they do have some nice cars) make sure you follow your instincts and stay on those sales reps to insure they are doing what they are supposed to be doing, and that is to provide YOU with the best customer service possible, something that me and my daughter were not privy to! But if anything, the sales rep that we had at CarMax taught my daughter some valuable lesson in what to look for in a good sales rep and a poor sales rep! We finally did find my daughter a car in Elizabethtown yesterday, so all's well that ends well! read more

CarMax completely screwed me over. They offered me a car for a specific rate, then ran my credit, approved me and sent me to the final screen... Only to find out that the rates they originally offered had nothing to do with the ones we had agreed to. So I go to a local dealership and I cannot get financing - Turns out CarMax dinged my credit for not signing with them. These assholes got so angry that I actually read the agreement and called them out that they made sure I couldn't get a car anywhere else. Stay far away. Don't give them your information. read more

My husband and I were desperately in the market for a reliable car! This was our first big purchase together!! So as you can imagine this was a huge and scary deal for us! CarMax was suggested by a lot of people we know! We decided to check it out and was helped right into our new car by Walter Head! Phenomenal guy, very patient, helpful and genuine! Really laid-back and wants you to be happy with your decision! He answered all our questions, and we had a lot, and was great all-around! If you're looking for a car gooooo to this CarMax!!! Ask for Walter, you won't be disappointed! read more

CarMax - Very happy customers/ car owners!!! - Used Car Dealers Near Me - Louisville, Kentucky

Overall the best experience I have had with any car dealership. James was awesome. James was very knowledgeable, and treated you like a person. I didn't think I was able to purchase the car of my dreams but he made it happen. The process only took less than 15 minutes. I would recommend this dealership to anyone looking for a quality used car with a warranty. They can even find the car you want from another state and have it shipped to their lot. read more

It really is the way car buying should be. Very simple. The people in there were genuine, not some older man, with a wore out suit, who sounds and smells like a box of Marlboros, whos life depended on me if I bought a car. These employees were just typical people in retail. Don't really care if you buy the car or not, they are there to help, answer questions and be as efficient as possible. I will definitely look there again for a car. The only things that keep me from giving it 5 stars, is that there should be more financing options, and even after buying the car, it wasn't as clean as what you'd get somewhere else.. and the cars on the lot aren't as clean as a typical dealership... read more

Came here to look at cars. Was pretty slow, which was nice especially for a Sunday. Partially because it was raining. But we found a couple cars we liked. Test drove them. And choose one. The finance part took longer. But all was good. And we left with a new car. read more

I chose a vehicle on the carmax website and had it shipped to the Louisville location. I recieved a text from Kasey regarding the vehicle I was interested in and was able to get all the information from him about my vehicle throughout the whole process. I was impressed with how easy everything was and the vehicle was exactly what I expected. I will probably never shop anywhere else but Carmax whenever I am in the market for a vehicle. read more

My car salesperson Alex was everything! Not only that his manager Brian went over and beyond for me. They listened to my needs, understood the kind of car I wanted and made sure to find me a lender that worked with my specific credit situation. My car payments were what I needed and I'm completely happy with my car. It runs beautifully. Thank you so much for giving me the most perfect car buying experience. God bless you, from your favorite traveling nurse from Ohio to Indiana, Loretta read more

CarMax - My car salesman - Used Car Dealers Near Me - Louisville, Kentucky

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My last two cars that I've had I got from Carmax. The actual purchase of both vehicles were smooth and easy. The issue came with the plates and tags. On the first car it took 2 months for me to get them. On my current car it's been over three months and every time I called they give me a bs excuse and say they'll have by the end of the week. read more