Our unit was originally mis-assigned. We were assigned to a unit already in use. We told the office about it and it was supposedly corrected, but then I received notifications that my unit was unlocked. When I arrived to gather my belongings, my key did not fit the lock, and I learned that the lock had been replaced with a facility lock. Thankfully I came during office hours or I would not have been able to get in. Once the unit was opened by the facility personnel, we found that MY lock had been CUT OFF and was laying inside the unit. Therefore, someone had entered my unit, and replaced the lock and NEVER NOTIFIED ME OF IT. We were shocked and terrified that we would be missing our things, but so far we haven't determined anything missing, but there was significant damage.... Our boxes had been infested with mice and several items ruined including towels, socks, bedding, etc. I considered demanding a refund for the three months of payments I had made, but we were exhausted and simply relieved that we still had our belongings. If I had it to do over again, I would have done so. Needless to say, we will choose another storage company for next year. read more

I tend to think long and hard before leaving a bad review of a business as a small business owner myself. But the travesty of poor business management I experienced needs to be information available to others - if only so they know what NOT to do when renting storage units. Never. Assume. Anything. Always confirm everything and GET IT IN WRITING. First, the unit ceiling leaked for several weeks each time it rained after we first moved in, including antiques. I was just lucky I had to go get something from the unit and found water all over the floor and on a few items that fortunately for me did not suffer from being wet. It took weeks to arrange for it to be repaired, including convincing staff that there actually was a leak from the ceiling. Had to take pictures and send them in order to get them to believe me. Then when I moved out of the unit - 4 weeks after the unexpected death of my husband, so not apparently not my usual thorough self - I had 2 10 mins discussions with office staff in person about moving out and what I had to do to clean it properly. I went into office and told staff that I was done moving out and cleaning, and asked if I needed to do a 'walk thru' with them. They said no that they would take care of that later. I was not given any further instructions and NEVER told that if a lock was left on the unit that they would keep charging me for it. No one contacted me to advise me that there was a lock still on the unit - turns out my movers must have put it back on when we were leaving. Even so, they never said all locks had to be removed. The monthly charge was going to a rarely used business account my husband had that I only reviewed at tax time for any business transactions. Come to find that the unit charge - $331 - was coming out every month since Nov 2019. Funds that I thought were going to be available to help pay for some desperately needed business expenses - gone. All because EZ Storage could not pick up a phone or send an email back in November to check on why I said I was moved out and cancelling my unit, but there was still a lock on the door. As someone who has run all kinds of businesses over the years, that is such a glaring and irresponsible oversight that I can only recommend that NO ONE ever use EZ Storage as I assume the same practice is used at all their facilities. Staff were always pleasant and helpful, tho not fully informative it turns out. So 1 star for the staff. Outcome was a refund of this month's unit rental - out of kindness presumably. Apparently EZ Storage uses the rule "the customer is always wrong." read more

Thank you Patrick for your response. I actually did go to the person in the booth at the front of the property and he basically said "tough luck" so I didn't think it would do much to call again. But I have sent them an email per your request and I thank you for responding read more

I have used EZ Storage in Natick on and off for the past 4 years. When I need more space, I always go back to them! The old manager, Tim, was so helpful! They recently got 2 new front desk managers and both have been just as good! This past week I switched my monthly payments to my checking account and saved $15! Their location is so convenient and I get a great value for a bigger unit. Thanks and keep up the good work! read more

This place is convenient to the Mass Pike and they have many sizes of units, and many of them. There is usually someone at the front desk who is helpful. The units make a mess out of your belongings because the cement crumbles into dust when you open and close the door. At the end of your stay they also charge an ENTIRE MONTH'S fee if you are there even one day into the calendar month. They have specials, but there are restrictions and you need to check your bill closely each month. I was overcharged at one point last fall. They corrected it after I brought it to their attention. read more

I would gladly suggest to anyone in need of a storage unit in the Natick area to consider EZ Storage on Speen st. , Natick. I have nothing but good things to say about that location and support people ( very nice folks ). Richie. read more

When I arrived, there was a sign saying the manager had run to the bank and would return in 15 minutes, so I decided to wait. After 45 minutes, I gave up and left. read more

Awesome customer service! The manager is always more than willing to help and they have decent rates.