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    Watertown Self-Storage

    3.9 (9 reviews)
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    Services - Watertown Self-Storage

    Self storage

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    5 years ago

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    Jim D.

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    2 years ago

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    3 years ago

    Very clean. Staff was very welcoming and helpful. It was easy to move in with a truck since there is carpeting and wide elevators.

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    5 years ago

    Wish I could give more than five stars, honestly. Very polite, and helpful staff. I bought a bunch of moving supplies, and rented a unit.

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    Jim D.

    Thank you, James. We appreciate the business!

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    6 years ago

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    5 years ago

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    Olympia Moving & Storage - Large cabinets leveled and securely anchored in elementary school

    Olympia Moving & Storage

    (141 reviews)

    I cannot say more positive things about this moving company. I am a physician who just moved to her…read moreforever new construction home. Covid delays extended my build to 11 months. I was so grateful for Olympia Moving and Storage for their professionalism and pricing. My first move with them was 2 months ago to their storage facility. Second move out of storage occurred yesterday. In both moves, a team of professional, timely and incredibly friendly movers showed up right on time and kept me posted throughout the move. They moved a fully furnished three bedroom home including an incredibly heavy antique iron safe without a hitch and they did not break any of my precious belongings. So I have technically had 2 moves with this company and experienced their storage facility. They even moved my precious Peloton without a hitch! If you are looking for a moving company, look no further! I did a lot of research. This one is the one. THANK YOU OLYMPIA MOVING AND STORAGE! You guys rock!!!

    The good: the movers themselves were kind, professional, and speedy…read more The bad: the estimates are very high and the terms of the move are different in the estimate than the emails they send. The ugly: they charge significantly higher rates than legally permitted under their filed tariff with MA DPU. I did not realize this until after they inflated the time of my move to 6 hours from 4.5 hours citing travel (both locations I was moving were less than 20 mins from their warehouse). They charged me $272/hr when the max rate allowed under their tariff for a truck, foreman, and two helpers was $202. They charged me $130 for fuel when the max allowed was $45. They charged me $163 for materials but would not itemize the charges for me as required by the tariff. They stopped communicating via email when I pointed out these discrepancies after promising me a reply (twice) and never responding. They also auto charged my card I deposited with without verifying the final total with me. They overcharged me relative to the legal limits upwards of $750, maybe more because they wouldn't provide the itemization or the times used. They fall back on the estimate they originally provided which said the move could cost up to $2000 but the estimate is using inflated rates and taking advantage of people's desperation for August moves. I've had to file a complaint with DPU and a chargeback on my debit card for the $840 they charged me above my $1100 deposit without confirmation of the charges. It's a shame because I tipped the movers themselves $300 for how great their service was, but the central office needs to either update their rates with the state or abide by the tariff they filed in 2017 and not take advantage of people who don't realize they're being overcharged. Update: * I still haven't been contacted by the sales manager but I want to highlight that the reply from the manager was incorrect. *I was repeatedly told that the minimum for a local move was FOUR hours, not six, and that they just couldn't edit the PDF. *I accepted an estimate assuming the office was going to operate in good faith. They did not, as the owner admits here the reason I was overcharged was in fact what I suspected: they applied a six hour minimum instead of a four, and all the stuff about travel was a lie (as was the initial promise that the minimum was 4) *I requested an itemized invoice repeatedly and still don't have one. I also don't have a reply to several follow up emails about this move that could have avoided all of this. I fully intended to pay until the business acted in a shady manner. That other movers also behave in a shady manner and so they're "competitive" doesn't resolve the issue. When I couldn't get a straightforward response I had to dig deeper and found these other issues. Even then I tried to make it right and couldn't get an answer. Don't let the owner gaslight here - as he seems to do in many of these comments. And they still got paid the amount owed as per their DPU tariff (the actual one, not this mystery one from 2022, which they also *could have provided me when asked but did not*)

    Watertown Self-Storage - selfstorage - Updated June 2026

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