Lucy who works here at the Galt Wells Fargo Branch. In my…read moreopinion is a straight hater. I had accounts with Wells Fargo for many years till my wife and I experienced terrible customer service from this Galt Branch in 2022 and we closed our premier accounts. Today I went in to cash a check from the company I consult for. The company check is drawn on Wells Fargo and I have previously cashed checks at this branch from this company same account, and other branches drawn on this account. (With no problems). You simply provide two forms of identification and pay their fee for cashing the check since you do not have an account with them. Lucy said she was required to contact the person who signed this check before she could cash it. Since it is Saturday no one answered and she refused to cash the check drawn on Wells Fargo. Then she said this is company policy even though I cashed a check there two weeks ago with no phone call verification no problems. I will be reaching out corporate for a response. Update another branch just cashed the checks with no issues. Please see photo for proof. What's up with in my opinion all the hate and terrible customer service Lucy?

I was in town and called the branch multiple times during the week to schedule a time to open a…read morebusiness account, and no one answered. I left a message, and no one returned my call. Poor customer service. I went somewhere else. Don't waste your time here.

These people go above and beyond to be helpful. We had a family emergency and they were there to…read moreassist. They were able to help guide me through a very difficult situation. They were supportive, informative, and caring. Great Bank!

I hold 3 business accounts with F & M. The service is top notch! If I have any questions or…read moreconcerns, they are answered right away. This branch & the manager Buffy Holt are always very professional and personable at the same time. She also loves to help the younger generation establish credit and good banking habits. Buffy has helped my son open his own checking and savings account and is always there to answer his "new to banking" questions. I appreciate all your help Buffy & team!

Caryssa helped me get all my vehicles insured. Quick easy service at my convenience. Very nice and…read moreunderstanding. Recommend her to anyone needing a new policy or renewal. Thank you Caryssa !

Rachelle and State Farm are awesome to deal with. I had them for my old motorcycle which got…read moretotaled, they were very helpful in dealing with everything. The process through this unfortunate even was handled very quickly and smoothly. My replacement bike is also insured through Rachelle's office as is my son's. We couldn't be happier. Highly recommended!

Simply outstanding. I've got my dream home for my family recently. Most importantly Rachel is our…read moreagent. She is a very detailed-oriented person with patience and respectful attitude. She has intuition to prep us whenever we face difficulties in getting the loan and making offers in the whole course. I truly appreciate her efforts and commitment. Either for real estate or mortgage, everyone needs a professional. I do recommend Rachel to you for your next project.

Thank you so much this lady to help me & my family to get the 1st home. She always patiently to…read moreunderstand my needs & questions. The house I got is my dream home, I am so lucky to have a great agent helped me to get the transaction done smoothly.

This is the place to go if you're in need of a money order. The gal (Andrea) that helped me was…read morefriendly and professional. And more importantly...efficient! There's nothing more annoying than standing in line and waiting an eternity for something that should only take a couple of minutes.

I am very upset with this branch ! I drop my information off, they told me that they would call me…read morethe next day, it's been a week and I haven't heard from them, called the 800 number they referred me to the local Elk Grove they then referred me to the district office, I'am so fed up !!

Make sure you ask for all cost prior to agreement. My son had a simple return to file and they…read morecharged him 300.00 what a rip off. Go to Taxes and Accounting Xclusive Service in Galt they won't rip you off!!!!!!

This is hands down the easiest and best process I have ever been through. Lindsey was amazing with…read moreeverything, she goes above and beyond. I have a very complicated finical situation with multiple businesses and they took care of it in no time. Best process hands down! If i ever move again we will be using you!! Thank you!!!

The JJ Mack Team made the home buying process surprisingly easy. The whole process took about a…read moremonth or maybe a bit more from the time I initially applied to closing (not including the leisurely time taken to browse homes). The team was adaptable and added a coborrower mid process. Shout out to Lindsay who was great in the process! They were very clear about next steps each time.