Lucy who works here at the Galt Wells Fargo Branch. In my opinion is a straight hater. I had accounts with Wells Fargo for many years till my wife and I experienced terrible customer service from this Galt Branch in 2022 and we closed our premier accounts. Today I went in to cash a check from the company I consult for. The company check is drawn on Wells Fargo and I have previously cashed checks at this branch from this company same account, and other branches drawn on this account. (With no problems). You simply provide two forms of identification and pay their fee for cashing the check since you do not have an account with them. Lucy said she was required to contact the person who signed this check before she could cash it. Since it is Saturday no one answered and she refused to cash the check drawn on Wells Fargo. Then she said this is company policy even though I cashed a check there two weeks ago with no phone call verification no problems. I will be reaching out corporate for a response. Update another branch just cashed the checks with no issues. Please see photo for proof. What's up with in my opinion all the hate and terrible customer service Lucy? read more

Wells Fargo Bank - Receipt proof check cashed - Banks & Credit Unions Near Me - Galt, California

I was in town and called the branch multiple times during the week to schedule a time to open a business account, and no one answered. I left a message, and no one returned my call. Poor customer service. I went somewhere else. Don't waste your time here. read more

Thought I would stay local but no way. Called today to open an account. I called to make an appointment and was received by a banker who was short, and honestly just seemed like she purposely spoke quick so I would't catch her name and get me off the phone quick. No flexibility, patience, or desire to assist: pass. Called Elk Grove on Bond and oh what a difference. Young lady, Lily didn't have an opening but she welcomed me to visit the website so maybe someone else can see me. Walked me through the process and made an appointment with someone else. Even informed what I needed while she had me on the phone. Being treated with respect and kindness is very hard to come by in costumer service now in days read more

I had an opportunity to visit the Wells Fargo Bank on C Street in Galt, CA on 09-22-2015. The purpose of my visit was to close my account. The counter staff and an assistant manager were both very helpful and customer service oriented. I anticipated flack about closing my account which I did not receive. In fact there was no need for me to explain my reason(s). This small town branch and its employees were great. As a side note, there is no negative feelings about me closing the account. I am just moving all accounts to my central credit union. I have had great experiences with Wells Fargo and should I go back to a non-credit union institution I would go back to Wells Fargo. read more

Bad customer service, they made it seem as if I was cashing a fake check for the amount of 60 dollars because the writer of the check scribble his signature. I called the person who wrote me the check and had him let Wells Fargo know that he indeed sign the check. Very insulting and embarrassing. Not to mention the looked through my entire bank account history while I was waiting. read more

Today I went into Wells Fargo to see why my complete deposit did not show, only partial deposit. First the blame was placed on my credit union who had already withdrawn the complete amount. I was told your credit union has a hold on it, I call credit union and no hold. I go back in the bank and let them know credit union on the phone and they don't have a hold and all funds had been released. Then I hear the federal reserve is holding it. What a joke. There was one other person in the bank and no one offered to look further into it. To give me a clear response. Just pass the blame. I call customer service and get an answer that the bank employees should have been able to give me. By the way federal reserve has nothing to do with it. Because of the amount of the deposit the IRS would be the ones to be involved. I can't believe these employees could not give a correct response. So sad, you think Wells Fargo would have employees that know how the bank handles business. read more

I have been to a lot of Wells Fargo's in the area and I was really impressed with the service I received in this particular branch. I came in and was greeted by Kevin Rodas. He helped me with a question I had about purchasing a home. He was very knowledgable and helped me start planning to purchase soon. read more

this branch was so fast to help you and fast service to get what you need this brank keeps me as a wells fargo custermer