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    Face Time With Carolyne

    5.0 (3 reviews)
    Closed 9:00 am - 12:00 pm

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    Ask the Community - Face Time With Carolyne

    Serenity Salon & Spa - The before and after

    Serenity Salon & Spa

    3.5(66 reviews)
    4.1 km
    $$$

    Such an awesome salon!! any girls that cut hair here are so well trained, i've had some really bad…read morehaircuts in my past, but I've never been done wrong here!

    I really wanted to love this place. I really did. 99% of the girls were awesome and that's what…read moresucks about this review. One of the managers obviously does not know how to do business. After months of spending thousands of dollars getting spa treatments, once a week blowouts with their $60 hair treatment, and on top of that getting my hair colored every six weeks, she treated me like dog sh*t. Apparently she likes to nickel and dime people. Even their loyal customers. When I first got my blowouts, I had asked the stylist to just touch up my ends with the straightening iron. No full head straightening. She was not charging me an extra $30 to do that. None of the stylists were. Because simply they weren't straightening my whole head. Week after a week I would pay the same amount of money for my blowout, unless I got an expensive treatment added on. Well, one day the front desk manager decides to charge me for my blowout an extra I believe $30. I explained to her what I've been getting and what I have been paying. She basically told me that the hairstylists need to be fired. I was wrong. They were wrong and she was right. She didn't even recognize me from when I come in EVERY week. That in itself , was pathetic. It's not about the money for me because obviously I was spending a lot of money at the spa. It was the whole principle of the matter. The fact that she was trying to get that little extra money from me after I told her I've been paying a certain amount of money every week, so sorta threw me for a loop. And the fact that she kept on saying that she was going to fire the hairstylists. I thought that was very unprofessional. Honestly, I think the owner of the spa needs to look into this because she just lost a loyal customer for the business. I know there are a lot of competition around. I just went to another spa and they actually include straightening in their blowouts. Same price. Even though I wasn't even getting my hair totally straightened. I was getting a blowout with touchups with a straightening iron because my hair flips up when I get a blowout. She didn't end up charging me that day, but she said going forward she was gonna charge me. Well obviously, there's no going forward because I canceled all my coloring appointments. The only one that loses is the hairstylists in the situation. But I'm not going to be nickel and dimed by an entitled , control freak of a front desk manager. I took my business elsewhere. Oh, by the way, I did call them and talk to them about my issue with this. I was told a manager would call me back. It's been two weeks now and nobody has reached out.

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    Serenity Salon & Spa - Hair

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    Serenity Salon & Spa - New & Expanded Serenity  Facility - Nail Area

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    New & Expanded Serenity Facility - Nail Area

    Michael O’Donoghue, MD

    Michael O’Donoghue, MD

    3.0(2 reviews)
    2.3 km

    Dr. O'Donoghue has been my dermatologist for more than 5 years and he has provided the best skin…read morecare I have ever had. He listens carefully and always provides a great solution. His office is efficient and friendly. I'm grateful I'm under his care.

    Have been contemplating on whether to leave a review because I so rarely do but I feel it's…read morenecessary. I've been to Dr. O before and feel he's a very good doctor, so this isn't pertaining to him specifically. When you first get there and fill out papers, you have to give a cc # for them to keep on file, which I don't agree with, but I understand and signed because my whole family has always gone to Dr. O. That being said, you would and should have a statement in paper and email form from every office showing exactly what's been done and when. I accepted an appointment with a different doctor in the office to be seen sooner and felt they were just ok. I didn't particularly feel heard (we obviously know our bodies better than anyone else,) had a biopsy taken, but was still giving them the benefit of the doubt until the next appt. I was to come back to get the stitches removed/follow-up. They weren't sure if they agreed with the diagnosis given but it's not something you can just get a test for and it comes back with a pos/neg, so I knew that much. I had something else I wanted to address as it was something that I'd never dealt with before and they just barely wrote it off as not a big deal and not in agreement with anything I had mentioned, so I definitely felt more frustrated but they were going on vacation and I was going to be called and given the results and could go from there. I got one call from a nurse I guess and she couldn't explain much of anything. I called back asking for more details, nothing. I messaged the office, nothing. I was charged a few very large amounts and have no idea what they even mean. I messaged them about the charges and how random amounts could be taken at any given time, which does not seem right, no response. No statement came in any form ever and I still have absolutely no idea what came out of that appointment. I've never been to an office where they take money out of your account without warning and no response.

    Face Time With Carolyne - medicalspa - Updated May 2026

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