It was my first time trying this establishment. It was gifted to me by my doctor and I decided to try it because I have been having some body aches. It was easy to use their website and schedule an appointment. They also have evenings which was easy for me to do due to my job. Ramon was very pleasant as well as the front desk young lady. Ramon took me to my room and gave me a run down and explained everything to me as this was my second time getting a massage. The scenery and the vibe was so calming i enjoyed every bit. Is a place you must try and keep going to. read more

I've been wanting to get a facial here for a bit. I have to say I've had better Groupon special facials than I had at facelogic. I was cold. My specialist was not engaging. Didn't ask how I was doing. Didn't really recommend anything and I wasn't a fan of the products they used. Couldn't wait to come home and wash my face. It was a nice environment though. read more

If I could give negative stars I would! I started going in 2023 and requested Lizzi multiple times because they all do things very differently.. and was told I would be with her. After the third time coming in and having a different laser technician I was annoyed at the lack of communication. They told me she wasn't touching the lasers since she was pregnant... (they informed me she wasn't available since she's pregnant and no longer doing laser during her pregnancy), not a problem but they should've communicated this with me instead of me showing up disappointed all three times. The owner has claimed this hasn't happened yet is never in the office lol! I the biggest problem for me was when my laser technician told me to take the summer off because laser isn't good if you've been in the sun. They also do tell you if you've had sun exposure to wait. After listening to their advice .. they tell me my sessions have expired!! They're trying to blame the two times I cancelled, one was an emergency and the other I had been on an antibiotic and was also recommended not to do laser during this time. When I asked why no one called to inform me my sessions were expiring even though they called earlier that week to cancel me "day of" for a service to their machine. After two years coming here a thousands spent they told me they won't give me my expired sessions UNLESS I book another package. How unprofessional to say we will only work with you if you spend more money! read more

I have been to Facelogic a few times. Two times they did not have my appointment at the correct time or they scheduled it under a different name. Both times I asked to speak to the owner because not one single person found a way to rectify their mistake. The owner simply doesn't care. There was never a call back or an apology. I bought a package for hair laser removal. Spent $500 and haven't seen results. I was asked to purchase another $500 package for results. I've recommended it to family members but now I won't anymore. They take their clients for granted . read more

I cannot say enough good things about this spa. I'm a regular customer for the past year+. The moment you step in you start the relaxation journey. The music is soft, temperature is cozy, light beautiful scent and the staff is friendly. I started visiting the spa in preparation for my wedding and now it's part of my self-care routine. I visited several spas in the area and instantly knew Facelogic was the right fit for me. They carry great products and are not pushy about up selling. The products they recommended have worked great at improving my skin. I have had several services - IPL facial, Microneedling, hydrofacial, Dermaplane, Jet Peel, Glycolic peel and all were great. Scheduling is easy, but plan ahead since they are the Best In Westchester! Treatment rooms are private but incredibly comfortable with heated beds, fresh linens etc (you get the vibe). My esthetician cares about my results and follows up when we try something new or go a little deeper. My esthetician heard my concerns and created a game plan to address and resolve them. I received lots of tips for at-home care and maintenance which I appreciate since there are just too many products out there. I have achieved my Skincare goals and receive lots of compliments on my skin. Thank you Lizzie and team! read more

Very disappointed in the lack of consideration at the front desk yesterday. I arrived 5 minutes early (as requested) for my 10:45am facial. I was still waiting at 11am to be brought in. When I approached the receptionist I was told that the previous client was late. Well, that's not my fault. No apology from the aesthetician either. This location is hit or miss so not sure why this surprised me yesterday. How could I even appreciate the facial when I was seething from being kept waiting. read more

The interior is nice, the place smells and looks very clean. The staff was professional however could have been a little more welcoming. I paid $70 for a Brazilian wax and for the price , I would expect proper protocol for pre-wax. (Baby powder or baby oil) but they just went straight to waxing. The waxer made me apply the tea tree oil post wax myself. Also, I was left with some hairs after. The wax was okay. At times, the wax would rip prolonging the wax pain. I don't know if I'd come back read more

I was looking for a spa that had the latest technology for hair removal and facials. I got it all here at Facelogic. This peaceful sanctuary and kind staff gave me the desired services and MOST IMPORTANT the RESULTS I wanted. I was dealing with sun spots and unwanted clogged hair follicles. Well No more! So grateful to have the peace of mind and higher self esteem with healthier beauty. read more

buyer beware the scheduling person at the front desk completely lied to my face. I requested a specific aesthetician when I went into the room. I didn't recall the person who did my last treatment looking like that. I didn't say anything when I left, I said that it didn't look like the same person. He said it was. I went out to my car and looked on Instagram and saw a picture of the person with a completely different name. They Baden switched me gave me a new technician that didn't know what she was doing I got my money back. read more

What a relaxing atmosphere!!! It was really a pleasant experience and I left very happy with my facial. 1 star knocked off for some hard pressure to buy skin care products afterwards. Overall a great visit and would definitely return. read more

I purchased this treatment for my daughter, I later brought one for myself. The first 3 treatments went perfectly fine no irritation no swelling no side effects. The 4th treatment was a disaster we have never had session with this tech. After the session my daughter came out crying. Shortly afterwards her face blistered I took her to the ER to be treated for what was diagnosed as 1st degree burns. The tech called me and said it's very unfortunate but this can happened and she was sorry. I explained to her I was very upset that my daughter would have this scarring and that she's in pain. She said to apply sun screen and it should heal fine. Not we will cover the ER visit the CO pay umh bring her in for a facial something in an attempt to rectify this situation. She was very short and matter of fact! I'm sure it would have been different if it was her face! I would have been more understanding if this was her 1st treatment but it was her 4th!! read more

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I woke up with incredible back pain this morning and Dara went out of her way to squeeze me in for an appointment that day. Ramon, my massage therapist, was the real deal. He was so fantastic and friendly. I prefer deep tissue massage and he delivered. Pain. Gone. What an incredible find. I'll be back again soon. read more

Purchased a Groupon for laser hair removal on my legs. Per the terms of the Groupon, I received the required consultation first, after which I had the option to move forward or receive a refund. I was told during the consultation I was an ideal candidate because of my very fair skin and treatment wouldn't take more than the 6 sessions included in the Groupon. The treatments seemed a little inconsistent but I followed the instructions exactly. I repeatedly asked when I would see results and they kept reassuring me. Just had my 6th session and surprise surprise they said I needed more and were pushing me to purchase an additional package. When I asked about reviewing the notes from the consultation, I was dismissed. In hindsight, it seems like my making an additional purchase was the goal all along. There are a lot of similar places in Westchester so I recommend avoiding Facelogic and going elsewhere. UPDATE: I did thorough research, which included a consultation with your "trained" staff who did say it would only take 6 sessions. The only reference to needing more sessions was her saying that in a few years I might need a few touch up sessions. I asked for the notes from that consultation but you don't want to provide them. read more

Yelena came highly recommend by my colleague . My work requires the use of the upper body. Yelena who is the owner and the chiropractor did my body adjustment using the pressure points . After only one session my Body stiffness is gone and I can go back to work without limitations! I will be returning for the body adjustment and for a great massage! Thank you, Yelena Elena Ginsberg , FNP read more

I was here in 2011 for my wedding-the wax was ok...I think it took a little too long-probably a half hour? The facial was good, my skin looked great for the wedding. Was looking forward to a return trip. However, this place has changed policy-won't let you make an appointment without a credit card so they can charge you a I don't know what fee if you have to cancel. Hey guys, life happens. Unfortunately I won't be returning to your spa because of this policy. Not too keen on handing my credit card info out over the phone, either. Went downtown to a super high end spa and got a great facial-elsewhere-for probably less money. I'll be going there from now on. Maybe apply your fees to people who are chronic cancels/no shows. Disappointed. read more

I had my first facial there and it was wonderful. The staff made you feel very comfortable. It was so relaxing I can't wait to get my next one. Have to try something new next time. Thank you for a great experience read more

I felt that this place is super over-rated for their services. The facial is ok and the massage is not worth the money you pay. The only reason I went to this place is the proximity to Mount Kisco and Bedford Hills. read more

I bought a Groupon for a facial with an option for a peel or collagen. I call to make an appointment for 11 AM on Saturday April 22nd; I get a call back asking to change the appointment time to 2:15 which I grudgingly accepted; during that conversation I was told my Groupon would not be honored and I would have to pay an additional $50.00. I printed the Groupon and THERE IS NO EXPIRATION DATE. Then today April 21st I get an email - not a phone call changing my appointment to 4:45PM. This entire experience has been NEGATIVE from the first phone call to the rude email. I tried calling them back and the phone rang for 2 minutes then just cut off. Do they care about new customers?!?!? read more

Not the best place. Strange and unprofessional layout. Terrible rip off cancellation policy. 25 bucks no matter what. Facial was good but staff was dry and not helpful. One of them was on their phone when she was in the middle of helping me. read more

Love this place! In the past few weeks I've gotten the signature facial from Debbie that left my skin glowing for weeks and I recently had a custom organic spray tan by Dara that left me looking like I had just left the beach! I also had a massage by Yelena and after I told her my neck was very stiff from a few days before she offered to give me a chiropractic adjustment that felt amazing. Their close attention to detail and great service are what keep me coming back to try even more of their services. Can't wait to try their laser hair removal just in time for the summer read more

I've been here 3 times for facials and had an amazing experience with 2 of them. Those times I left with clear, smooth skin that was so soft. One time the extractions left red marks for a few days. It was my first facial so I didn't know if that was normal. Apparently not, because the next 2 times were great. Anyway, I really do like this place. Staff are all very accommodating and friendly, and the atmosphere is lovely. read more

This is my second time getting a facial from here. The previous time was a longgg time ago. I only came back because my mom has two left over gift cards for $50 each that she wasn't going to use. I originally booked the image glycolic peel and nearly fell over when she said the non member price was $185! I mean I know it's Westchester but come on- this isn't the Ritz Carlton. I called back about ten minutes later after contemplating my appointment and asked to cancel it and the woman said ok so I'll bump you down to the $99 facial after I told her I had gift cards amounting to only $100. Ok fine. I agreed. I arrived, filled out the forms, was taken back to the "spa area" which is cute enough but realistically it's just a little space with various booths that have a curtain for privacy. It's very small. Nothing major but obviously good enough for what they have to work with. The facial was lovely and I almost fell asleep at a couple points. I came out, was advised to buy some $30 mask which I wasn't too interested in purchasing and went to check out. Well here is where the problem began. They said they couldn't find the payment on the gift cards and I mentioned they had been purchased a few years ago but there was nothing on the card or envelope indicating that they expire. The woman working there advised me they only are valid for one year after purchase and it would've said that on the receipt but I said if it doesn't say it on the card itself how would a recipient know since they wouldn't be given the original purchase receipt. She originally did not want to honor it at all. Then said she would maybe be willing to honor half of it and when I politely continued to say I didn't think that was right as they didn't have an expiration date written on them she cut me off and said she didn't want to argue and said she'd honor it as if I was some lowly customer. I was never rude not did I have any nastiness in my voice or raise my voice. And she argued that she recently purchased the spa from the old owner as if that is a reason to not honor an old gift card. Then they said the facial was 119 and when I said I was told the day before it was $99 they said that was the member price. However they quoted me the non member price on the other facial I had booked. In the end they gave me the facial for 99- pissed of course. It's not a place I'd recommend or go back to. Also, whenever you book a service they ask for your credit card and say if you cancel your appointment in under 24 hours they charge you $25. Really?? Most doctor offices don't even do that. Give it a break, you're a small time spa stop trying to rip everyone off. And stop doing member and non member prices! Sheesh! The only place I know that does this around here. read more

I had a hydrafacial done by Alissa. Alissa is very professional and knowledgeable. It was my first time having one so I have nothing to compare it to. The place is super clean and well kept with a nice spa like feel. I came in at 1:45pm to do paperwork and then changed into a robe. My facial began at 1:57pm and ended at 2:25pm, so the whole facial is a little shy of half an hour. I wish it was a tad bit longer for the price. I left there with my face feeling super soft and no redness. I purchased a serum from their image skincare line which I'm hoping maintains my skin. I will definitely come back soon to try another facial as well. read more

Rude, Rude, RUDE! Im fairly certain the surly receptionist they hired will cost them THOUSANDS in revenue. I showed up for my appointment fifteen minutes early and she completely ignored me. Only when I stated that I had an appointment did she address me- there was NO greeting before that. I mentioned to her that I had come directly from work & since I work outside I inquired as to whether she could provide me with ONE OF THE ALREADY OPENED AND ON THE SHELF (Face wash) TESTERS to wash my face off before the procedure (because WHY would I want someone touching my face before it was cleaned) she stated "Ummmm, no I cant do that" Makes me wonder exactly what the TESTERS are for ... merely decoration? I went to the bathroom and rinsed my face (best I could do) returned to waiting area and proceeded to wait an additional 20 minutes. When the attendant did appear I was ushered into a room where I was asked a series of questions pertaining to an IPL photo-facial: "Yes - Ive had them before. No - I do not burn easily, I tan. Yes - I use sunblock year-round." She then put face wash ON DRY SKIN, massaged it in and wiped it off with a wet towel. Next she began the procedure to electronically excise the tiny broken blood vessels on my face. It was the most minimal effort I have ever experienced. For the final act she used some sort of moisturizer that she PUSHED AROUND MY FACE with her index finger (as if it were covered in battery acid and she didnt want to get burned) and then she gave it a cursory wipe off WITH A FACECLOTH SOAKED IN COLD WATER (this just before I stepped out into 34 degree weather). Bear in mind I take slavishly pristine care of my skin . . . I use ONLY Shiseido skin products and adhere to a strict skincare regimen. Three days later NO DISCERNIBLE DIFFERENCE in the minor roseacea that I sought treatment for. Do Not waste your TIME or MONEY with this establishment. It was a disappointment from beginning to end! read more

There's nothing like a great facial in a pretty spa to make one feel pampered and relaxed. Facelogic is the right place to go if you are looking for a spa that will welcome you with excellent service and a relaxing ambience. I will definitely go back when it's time for a facial again. So far it's been three weeks and my skin still looks awesome! read more

My sister in law and I received a Groupon for facials, the location itself is very convenient, clean and relaxing. My facial was with Alissa and she was great, the issue was when we went to check out the woman at the front desk was dismissive and overall not very friendly. At one point my sister in law asked about the price of one of the eyelash products on the counter and she responded without looking up from the computer that it was "very expensive". I know we were there using a Groupon which happened to be a gift from the holidays but she had no clue of our financial standing so the response was rude and unnecessary. It is unfortunate as the facial was great but we both decided that we would not return due her comment. read more

I've been coming here for a few months now, and I must say this is the best place for facials and massages! Everyone is friendly, and they always accommodate me for anything that I need. It is very clean and beautiful inside, I always feel relaxed and my skin looks amazing! Yelena does massages, and she is also a chiropractor. She knows exactly what needs to be done for any pain concerns that you have! read more

I love this place!. I have been to do many spas in westchester and this is by far the best. I love the chairs (so relaxing i never want to get out) and all the products they use. Very relaxing and professional. Love Alissa for facials ! read more

Nice local place! I've had 2 facials here and both have been really good. The second by Alisa was great! Clean and comfortable. The zero gravity chairs are comfortable and relaxing. The owner, Caroline, is very friendly and has great customer service. Going for spray tan soon and looking forward to trying another service. The prices here are good and the membership pricing package is a plus! read more

Updated to 5 stars based on customer service. After writing my review, I received a message from the Spa Coordinator. She explained the strange chair to me (apparently it's anti-gravity and great for backs). In her email she stated that she was disappointed I was so unhappy. She offered me the services of their most popular Skin Therapist at 50% off. I am thoroughly impressed that she reached out and am more than willing to give Facelogic a second chance. Two cheers for good customer service from local businesses! read more

This place is well worth the price. Call in advance because they book fast. Facelogic is my go to place. I work in the city and have lots of choices for a facial but I always wait it out to come here. Love Alyssa. read more

After moving to suburbia from NYC a few months ago, I was in search of a spa that was not offended by my simple request for a Brazilian waxing! For the price, it was definitely not the best waxing I have ever had but it's the best I have found around here. I decided to try their microdermabrasion facial on a whim. Absolutely amazing! I have paid $300+ at other spas and I paid a fraction of the cost at Facelogic and the results were better than anything I have ever experienced before. The skin care professional I had was knowledgeable and the facial dramatically improved my skin and was incredibly affordable! They would have received 5 stars if it wasn't for the waxing but I will definitely be back! read more

Fantastic facials much cheaper than a NYC spa. They also offer massages and waxing which is great. I generally get my eyebrows done during my monthly facial. The place is clean and well run. read more

I had an organic airbrush tan yesterday at FaceLogic in Mt. Kisco- Wow! I came out looking like I had just spent a week on the beach! What a great beginning for the summer! My tan looks so natural and more impressive, the color is even! The #FaceLogic, where I've had a facial before, is top notch- clean professional and not over-priced. Thank you Yelena! read more

Went in for a massage after reading all the glowing reviews- especially about it being better or as good as the city- unfortunately not so! The massage was mediocre at best-more like a rub down. Having had tons of regular massages this could be my second worst massage. And I was even specific about the area's I needed worked on. That being said, the atmosphere and service overall was very nice. Was thinking of trying the massage first and then going in for a facial but after this I think I'll stick to the long haul to the city. Very disappointed especially considering I went in fully rooting for this place to work out. read more

Great positive atmosphere. I see the chiropractor here twice a month to keep my back out of trouble. Very professional and affordable. Highly recommend. read more

I had a massage yesterday and it was the best I've ever had in my life, the woman who does massage is also a chiropractor and she has healing hands, the studio is small, very clean and tranquil, great ambiance and smelled amazing, they use essential oil aroma therapy throughout the spa. Prices are reasonable too. read more

I've been looking for a great facial place and finally found it. Great prices and wonderful service. It is very clean and they use great products. The membership program is hard to beat and a must have for monthly "me" time. read more

The employees were very friendly, professional, and skilled. I came in for a facial and massage. This was my first facial so I was unsure of what to expect. The woman spoke to me about my skin type and was knowledgable with my questions. As far as my massage, the woman was extremely nice and applied the perfect amount of pressure (without being too rough as I've experienced in the past with other massages). The location is somewhat "hidden" however it was easy to find. Overall it was a good experience! read more

Absolutely LOVE Facelogic I've been a customer since they opened...a few years now. I bring my husband, daughters, work staff and friends. Everyone leaves satisfied.. Believe these reviews. We all agree Cheers, Catherine read more