I used a gift certificate for a facial and unfortunately had a very disappointing experience. Due to a car accident and GPS rerouting issues, I called ahead twice to explain I might be late and was told it would be fine. When I arrived, the person at the front desk (who appeared to be the owner) was rude and told me to stop explaining myself, even though I had offered to shorten my service. The treatment ended up being a brief 30-minute arm and hand massage, and the warm neck wrap smelled sour. The space itself felt run-down and uninviting. Overall, the lack of customer service and poor atmosphere make this a place I would not recommend. This is my updated response to the owner: As I mentioned in my review, I called ahead twice and was told it was fine to arrive as soon as possible. When I arrived, I was the one who suggested modifying or changing my service so as not to inconvenience other customers. Regarding the neck pillow you described as "herbal," it did not have a pleasant or herbal scent like Zheng Gu Shui or Ling Nam. It smelled damp, as if it had been left in the washing machine without being properly dried. I understand that Valentine's Day is a busy time. However, professionalism and courteous communication are especially important during peak times. If you hope to retain current and future customers, I believe improving in these areas would make a meaningful difference. read more

I just had my 2nd massage at Footsie and it was even better than the 1st, which was exceptional. Fay was my masseuse for both and she is the best! I went with the deep tissue both times and will definitely be going back. Very relaxing, soothing ambience and reasonable prices are an added bonus. Highly recommended. Joe B read more

Dissatisfied with the whole experience. they were late and I was rushed. Service poor. My appointment was at 10:45 for a 45-minute foot reflexology and 15 min. neck and shoulder massage. The staff did not arrive until almost 11. (Shop hours claim it is open at 10:30.) I was waiting outside, and it was cold and windy. No one apologized. We went inside, and I asked to use the bathroom. The front desk clerk I had to wait .. the bathroom had to be cleaned. I asked about the tea, and she reluctantly got me a cup. (I needed it to warm my hands.) When I went into the treatment space (small and tight), I found the toilet (barely acceptable condition), and then the attendant rushed me to the chair indicated, AND while I was still wearing my jacket, he put the neck wrap on my neck. I said "Wait, let me take my jacket off!" I lasted for the foot treatment, which was more a weak massage than any reflexology I have ever had. I started to complain to the desk person about my experience and she said, "I didn't cut short your time." I said that wasn't the point, to which she very rudely answered, "Whatever you say. Just go." I was happy to get out of there. and certainly never going back. read more

Despite being a little pricier than spots in neighboring towns this is a great place for a relaxing massage. They have a smooth operation with great workers who really treat it like an experience. From the heated neck pillow, to the eye towel, and the smooth transitions for the different parts of the massage it feels like a treat. Highly recommend. read more

Definitely recommend this place if you need a good massage. It's clean, relaxing, no frills and every massage I've gotten has been amazing whether just a foot massage or whole body. read more

While the experience is lovely and worth the money, there isn't a guarantee that your appointment will be kept as they contacted me 45 minutes before my scheduled appointment for two people, to ask me to come at a later time. I was unable to commit too at last moments notice. Very disappointed in the lack of professionalism. (Dating this as mother's day weekend and gift to my mom) read more

Me and my boyfriend received a 10% coupon through email and decided to give this place a try. This place was amazing ! The person attentive to me knew exactly what I needed and gave extra attention to my shoulders. We both go a 60 minutiae Swedish massage and for the service we received the prize was great ! Can't wait to go back ! read more

Love this place! We've been coming here for years and never fails. Fairly priced, great and kind staff/owners and very clean. Come here specifically for my migraines and they know every single point that needs some tlc! Would definitely recommend if you've never been before. read more

I have been to Footsie twice. The treatment was superb! The full body deep tissue is amazing. I have never felt more relaxed. Thanks. read more

I skipped the foot massage as I'm not really a fan and went for the full body massage. First off the place was immaculate and all the linens towels etc smelled great. The bed itself is terrific with the 'right size' hole for American heads. I have been to other places where my chin hurt so much, it made the entire massage awful and no adjustments, added towels etc would help. Here there were no such issues I had the 1 hr massage with 'Joy'. I don't think there is a better masseuse anywhere and i have had massages on 3 continents and plenty of them. My feet get cold almost anywhere and i asked Joy if she would cover them. She covered them and tucked them in with what had to be an expensive pinkish maroonish towel. Way better than i own for sure. There was also a smaller towel used on my neck early on and i have never felt anything softer. She continued to monitor my feet temp with a simple one finger touch the whole hour, never saying a word, and adjusted things accordingly. She found EVERY aching/tight spot on my body on her own and worked them until they were better. She worked so hard-she just never stopped- I felt very guilty. At the end she does a facial and scalp/neck massage with some wonderful smelling stuff that i have no idea what it is. I'm older than water and i have never worked an hour as hard as she did-ever and i was never a slouch-never drew a free check of any kind. I can't say enough about Joy-If i lived in MT Kisco, most of my disposable income would be here. The massage was $55/hr which kinda sets things up for a $15 tip. I couldn't do it- i gave her $20 . As they say; Run, don't walk........... read more

Been going to Footsie for a few years and always enjoy my massage there. It's a comfortable, clean, no-frill environment, at a good price. I've tried the other similar type spots nearby but always ended up coming back here. This compares to more upscale spas in other parts of westchester where you would be charged 2-3x and literally feel like someone just touching or tapping you with their hands. read more

First time here. This place was a amazing! The best massage I've had in a very long time. I will be making this my new go to massage spot from now on. The staff was very friendly, the prices were very very good and the quality of the massage was beyond what I expected. I have nothing bad to say about this place! Will be back soon! read more

Very clean and efficient, good value and large menu of services. I got the $54 foot massage. They kindly offered to watch my cat and took quarters to make sure I didn't get ticketed. read more

I always enjoy my massage there. They are as accommodating as they can be. I have a very bad neck and back and have had several shoulder surgeries, they always listen to what I need and help me feel better and loosen up after each massage. Always clean and fairly priced. read more

Best reflexology spa in Westchester. My family and I have been going now for three years & we are forever hooked. Clean, professional, and affordable! Absolutely love it here!! read more

The first thing you need to know is this place is a no frills-nothing fancy type of place. To their credit, their hours / availability make it easy to fit into a variety of busy schedules and their prices make getting a massage very affordable but you get what you pay for (which I'll get to later in this review). If you go for foot reflexology (which is a foot massage at best), they put you in a comfortable reclined chair, soak your feet with warm water, cover your body with a towel and cover your eyes with a small towel. It's very relaxing but there is a chance you may hear the person on either side of you because the chairs are divided with curtains. If you go for a massage, you do get a little more privacy as the massage tables are divided by sectional partitions however you may again hear the person on either side of you. To further specify what I meant by saying you get what you pay for, quality varies more by who's performing your massage rather than your preference. Every time I've been here, I've gotten somebody different, therefore I've had some massages to be forgotten about which can be justified due to their low prices. I don't know where the employees are licensed through or if they are at all - which is shady. If you've ever been to a real spa and had a real massage or foot reflexology, I'm sure you're familiar with measures taken upon your first visit - which is dangerous. In conclusion, it's hit or miss with this place and you're going at your own risk. read more

I found Footsie here on Yelp, and I'm not going to lie, I was a little bit skeptical to come here. Between the really low prices and 4 and 5 star reviews, this place has to be too good to be true, right? But they had a Yelp deal ($10 for $20 of service) and I needed some relaxation, so I figured, what the heck, I'll give it a go. I'm glad I did. I had a 60 minute Swedish massage and 30 minute facial. When I walked in, I was greeted by two friendly people at the Front Desk and was quickly taken into the back room, which is dimly lit and very quiet. You will see a bunch of reflexologists working on people when you go back there. I was taken to a small private room for my massage and facial. Both were very pleasant and I felt very relaxed afterwards. Definitely enjoyable. I will say that this is a 'no frills' kind of place. The rooms are divided by curtains, not solid walls, so you can sometimes hear people moving around or talking quietly outside your door. My experience was mostly quiet with calming spa music until the last ten minutes when I heard people talking. You probably won't get the highly individualized treatment here that you might get at a fancier (much more expensive) spa. The therapist comes in and starts right away. They didn't ask if anything was bothering me or if they should focus on any areas in particular, etc., so this might not be for the more sensitive people. That didn't bother me. I thoroughly enjoyed my experience and will be back! For someone who cannot afford the full on expense of a massage at a typical day spa, this place was great. They have a really full menu with a lot of different options. I will be back many many more times and look forward to trying their reflexology treatments next! read more

Went for the first time yesterday and was truly surprised. Even though there was drilling going on next door, it was a blissful experience. Try provided us with earplugs, the back area is private and silent with muted lighting and soft music. It was an excellent experience and we will absolutely return! read more

LOVE this place! Foot massages are terrific and all the employees work really hard. My only suggestion would be to add in some sort of fragrance like lavender or eucalyptus by the massage area to enhance the atmosphere. Aside from that though this place is fantastic! read more

Footsie's one of the best Reflexology place I'd say.. I was visit Bedford Hill and I found Footsie. The moment that I walk in, I know I come to the right place, the ambiance; price.. don't know what else to say, I just fall in sleep right the way with her magic hands. I forgot when's the last time I fall in sleep during massage.. It's actually 5 stars but I haven't try other service yet. definitely come again! they still have the $5 saving if u spend 1 hour service, I only pay $35/hour for reflexology. And now I find out Footsie has Yelp Deal..wow!! . this one of the reason I'd like to share with too!! read more

I always get consistently good massages here. The spa is always very clean, smells nice, friendly staff and every massage is always of the same medium-high quality. Prices are reasonable for 30-minute reflexology or hour-long back massage. I really like this place and recommend it highly. read more

Footsie spa is amazing! Prices are right and spa is clean. I had an hour long reflexology foot massage with hot stones. It was very relaxing and would definitely recommend going there. read more

This place is a disaster. My wife and I called to say that we were running late for our appointment. We told them that we would be there in 15 minutes they said that is no problem. We walked in exactly 15 minutes after that phone call and they turned us away. They said we were late even though we spoke to them, and we're told to leave and said that they could care less if we ever come back. There are so many massage places around please save yourself the aggravation of this dump!!!! read more

I love Footsie but..please remove the clock in the foot massage area because it ticks so loudly that it's distracting and not relaxing. I have been to Footsie many times and I really love it and they've expanded now which is great. read more

Great foot massage. I recommend the one hour foot massage. Great price. Body massages are good too. Just don't be surprised when the yank you underwear down and massage your siatic nerve. I go at least ever other week. Friendly staff read more

I had had so called reflexology in the past at high cost spas and it wasnt much of anything. I spend a large portion of my day on my feet and often go here last minute. What I love about Footsie is their hours and I am able to go there and relax. They had a write up in the local paper and were voted one of the best spas by a local magazine so I figured I had to give them a try. I went with my Mom and it was the best thing ever! You walked in and were greeted by the pleasant manager and her husband they own the place and a few others in the city and Brooklyn. They said many Americans are apprehensive because they assume spas like this are fronts lol. They explained that they all had training in China about reflexology and explained to me and my Mom the various services. You walk back to this room that is dimly lit with rows and rows of comfortable chairs, in which you lie down on. If youare wearing glasses you immediately get a towel to place over your eyes and its instant relaxation. If I am having a stressful day or am exahusted I go here. This is what I reccomend getting there 1. The thiry minute reflexology for 28.00 great if you need just a quick break 2. The 60 minute 40.00 relflexology its so amazing 3. The 90 minute reflexology with hot stone If you add hot stone to the mix its another 5.00 I really love the 90 minute relflexology and body work its fantastic HIGHLY LOVE THIS PLACE!!! read more

This place was very nice. I got the hour long foot reflexology. It was so relaxing I almost fell asleep towards the end! The only note I have is that it can tend to be a little awkward (you are in a dark room with people massaging you and they cover your eyes so you don't even know who it is), but other than that, a very good experience and very relaxing read more

Dishonest management. Made a bs excuse not to honor my loyalty card after coming here for five years. Being lied to is not very relaxing after a massage. read more

I can't say enough good things about this place! Professional, courteous staff; clean facilities; and services that render pure joy and relaxation. Send my honey there for Father's Day...he loved his 2 hour massage and looked younger and healthier after his facial. read more

This place is great!! Friendly staff, relaxing atmosphere, and the prices can't be beat! I popped in on a Friday mid afternoon after work and that was a great time as I had the place to myself. Super quiet. The guy who did my half hour foot reflexology massage asked if I liked it "strong" and I said YES PLEASE!! Glad I did! Felt great. The $10 for $20 Yelp offer made the half hr $18. Amazing!! read more

I got the hot stone massage and I was okay. I've had massages before, but you get what you pay for here. There are no individual rooms so you and the person next to you are separated by a sheet. It was louder than I expected and definitely weird listening to the man next to me get his massage. If you're looking for more of a wholesome experience go to a spa instead. read more

This place is fantastic it was my first visit and I will be coming back many many more times get the 30 minute foot massage and the one hour body massage!! read more

One of the best foot massages I've ever had. Excellent service. Extremely relaxing. Very professional and extraordinary attentive. Would highly recommend! read more

Love this place!! Awesome massage. Very clean. Great staff. Great prices. Awesome massage!

Friendly staff. Great foot maassge. Clean. Love the ginger candies! The price is right. I give my friends gift certificate to this place and they all love it. read more

Delicious, I need a message. The holidays can be a bit stressful trying to get everything perfect. This was a treat to myself. My only complaint was it wasn't long enough. read more

Never been to one of these places before, but have been stressed so decided to give it a shot. I walked in without an appointment on a Sunday afternoon and got seen right away. Very courteous staff, very clean and relaxing environment. I got the 60 min foot reflexology. The environment is tranquil, but the nature of the business means there are other customers nearby, divided by curtains. For the most part this is fine, although when I first got there I was seated next to a groaner. Weird. Thankfully, he left toward the beginning of my session. The massage itself was excellent. I will be back,and will be trying other treatments. Ladies, if you're getting the foot reflexology wear shorts or loose pants so you don't have to do the awkward public de-pantsing. read more

Love it here. Strong ... I have Been going once a week. Perfect when I'm stressed out. Quiet and relaxing

Had a bad experience with Lucy. Went in for a deep tissue birthday massage and it was very choppy and not relaxing at all. Needless to say, my wife and I won't be going back. read more

I just finished a 1 hour deep tissue massage and 1 hour of foot reflexology at Footsie. Amazing massages!! Must go here if you need a massage! The place is clean and the masseuse I had was so diligent and focussed - she literally found every knot and worked on it! Don't miss this hidden gem if you are in the vicinity! The prices are also super reasonable- $40-60 for an hour depending on what massage you choose! read more