With Such a Horrendous, Unbearable, and Disorganized Experience we had; this is By Far the Worst Home Owners Nightmare we have Encountered.. Looking for a Company to Reface Our Kitchen Cabinets along with Our Backroom Cabinets I came across a Yelp Friend that Promotes Factory Direct. After getting In-Contact with Daniel at Factory Direct he Scheduled Us an Appointment with Bruce the Interior Designer. Bruce came over with All Color Options, Designs, and Insight. We Fell In-Love with Everything he pitched (A Great Salesman). We pulled the Trigger with an Estimate to have the Cabinets Refaced in 2 Days, No Longer than a Week. All Cabinets were Measured and we were Introduced to Maurice the Contractor and Jason the Project Manager. They Submitted Our Order after Measuring and some Provisions to Our Kitchen such as taking out the Wine Cabinet, Placing Cabinet Doors on Our Microwave Opening, and More. We were Excited and Very Confident that this was going to be a Smooth Transaction. Once the Cabinets came in from the Manufacture, Instillation was Scheduled and Maurice began his work. Two Days turned into Two Weeks then in-turn was not Complete for Over SIX Months... With Over a Dozen Re-Orders and Send-Backs of the Cabinet Doors they still Returned to Us with Blemishes, Scratches, and Unpleasing Finished Work. On top of this Headache, Maurice was Unprofessional, Careless, Sloppy, and Disorganized which in turn falls to the Project Manger Not doing his Job or caring about the Customer. They left us with Damage to Surrounding Areas without Any Fix. We had Countless Conversations with Jason along with Bruce of which neither could find a Suitable Solution. We lived this long with Everything Out of Our Cabinets being All Over Our House. Each time Maurice came to "Fix" or Exchange the Doors a Huge Mess was left being a Huge Frustration to Us. Due to Signing a Contract with Factory Direct we were Stuck with this Vexation Day in and Day Out. Communication was Extremely Poor with Show-Up's Not Scheduled, Us Being Left in the Dark, and Pure Distrust. I would Never Recommend Factory Direct Renovations Group for Any Kind of Home Project or as a Company. This is as we are still awaiting a Piece that they Promised us.. read more

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Kitchen, bathrooms remodeling, including wall removed, interior doors changed, baseboards and crown molding, etc. quality of work was very poor because the owner doesn't care about his workers and kept on sending wrong materials and tried to get away with not doing part of what was on the contract. i gave this company a TWO STAR, because he has good workers. He did hire a manager at the end and this manager came to see what hadn't been done and after I fought with the owner (GC) i decided to finish some work with other workers on my own and his manager was able to give me partial credit. I would never do or recommend this company to any of my neighbors who came to see my remodeling. AGAIN HE HAS GOOD WORKERS, BUT HE DOESNT DESERVE THESE WORKERS. I BELIEVE THEY ALL DO WORK ON THEIR OWN AS WELL. read more

Professional! Results-oriented company! Took into consideration my time schedule, cost allowances and desire to have the job done well! Thank you, and I highly recommend doing business with this company. 5 Star***** read more

Great experience. Designer Ana and Owner Perry took our ideas and, using the design cues from our home, brainstormed a wonderful update to our kitchen. For slightly more than others were quoting for just cabinet refacing, Factory Direct gave us quartz countertops, new glass tile backsplash, small layout adjustments, and cabinet refacing. Work began quickly and they were good and clean. The designer came whenever work was being done. We could not be happier. read more

LOVE THEM ! Daniel and Bruce are a delight. I thoroughly enjoyed my experince with them. Bruce is knowledgeable, personable, and does not try to up sell. His recommendations were sound and appreciated. Jason, the project manager didn't hesitate to call Bruce or Daniel with any questions he could not answer. The install " crew " were pleasant, never took a break, and cleaned up as they went along. And the job was completed way ahead of promised date. I am very pleased. Thank you guys! Sandra Masters W.Palm Beach, FL read more

The project was completed October 2020 - The baseboards are separating from the wall, they were not originally secured and/or caulked correctly - The kitchen backsplash (Quartz) is separating from the wall - The kitchen drawers are not closing properly, they were suppose to be easy glide, but they aren't. WARNING, WARNING, WARNING..... do not use this company, they are not professionals, they will leave your project in an substandard, inferior presentation, low quality. read more

This WAS a great company. Over toe past three years, they have lost all their key personnel. Now, service is spotty,calls are not returned, and measurements are delayed. They need better help! So sad. read more

Their estimator Bruce was quite the salesman. I had other bids and went with Factory Direct. Bad mistake. I work in commercial real estate and work with contractors often. This experience was one of the worst. The quality of workmanship, the lack of communication (and miscommunication) the failure to show up and extended schedule was simply inexcusable. Luckily I withheld 10% or they would have NEVER completed the project. Finally the sent their master cabinet maker to straight out all the poor quality color, quality issues that they had left. A little more recent. I had splurged for real wood and just spent thousands to treat these cabinets which had termites. Find another contractor as they were not the cheapest and could not have been worse. read more

Everyone I talked to very nice to get a sale ..cabinets installed ..there are a few issues ..glue still in cabinets, Chips, pealing off ..saud they would come back ..I keep getting pushed to another person ..I did a contract with them in March and I've made several phone calls and texts ..still. Not repaired !! Disgrace !! Take your money then blow you off- it's a shame we all work so hard for our money .to be ripped off by these people and they don't care ! My contract not cheap but work quality is! read more

We are absolutely delighted with the way this company refaced our daughter's kitchen cabinets. Nothing was too much trouble and their installation staff were first class. Denise Pop their senior project manger oversaw the job from start to finish. She is extremely professional and could not have tried any harder, had it have been her own kitchen. We are more than happy to recommend this company. Ralph and Lolly Singer read more

Started a relatively basic kitchen renovation in August. It is now December and while most work is done, it remains uncompleted. Bruce, our salesman, has left the company and we can't get a date for completion. Their prices are high and customer service low. Don't recommend. read more

We were quite disappointed with this company. The project took twice as long as purposed. Mostly due to lack of communication within the company as well as ordering the cabinet doors wrong 3 different times. When all was said and done they did nothing to make it right. Do yourself a favor and use someone else. Jimmy Harn read more

Factory Direct Renovations Group - General Contractors Near Me - Dania Beach, Florida

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Amazing prices and they're general contractors so they do it all ! When I return from vacation I will definitely be going through FDR for my bathroom remodel very knowledgeable staff read more

Amaizing!!Bruce and Daniel are a pleasure to work with, they have an amaizing team working with them, courteous, polite, friendly, the list is endless, very pleased how the project looks, we are almost done, few details left, looks unbeliavable, going to miss this amaizing group when the work is done,. HAVE A BLESSED DAY. read more

Factory Direct Renovations Group - So glad I called F,D,R,G, Bruce, Daniel and their team a pleasure to work with, - General Contractors Near Me - Dania Beach, Florida

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This company has been one of the most reliable and professional companies I have had the pleasure of working with. I've had work performed by Home Depot and unfortunately, it has not been a pleasurable experience and the reason why I searched outside of H.D. Factory Direct, renovated my kitchen and did a beautiful job. They were honest and kept their word on everything they explained and stated from the moment I received the estimate to the finishing of the job. Bruce is a fantastic designer, very knowledgeable and very pleasant. I will recommend to anyone looking to do any renovations. A+ Now a days, it's hard to find companies like this one. read more

I want to personally thank all of the people that were involved in doing my kitchen and my bathrooms. Everybody that came to my home was extremely extremely professional and very pleasant to deal with. The two that stick in my mind is the plumber that came to put my fixtures back on to the sink connection after the countertops were put on and the two gentleman that came to my home today on June 6th of 2021 to install new doors in my bathroom Seymour and Gabby. They both worked very well together and when one needed assistance the other one came to help and it was just a very pleasant couple hours that they were here. The two men that did the countertops in the bathrooms were also extremely nice and professional. The most important one is Bruce he is the marketing representative for factory direct Renovations the most pleasant person to deal with and very easy going. The next person I would like to thank sincerely is Daniel. Daniel works in the office and was always available to answer any questions that I might have had and kept me abreast of the situations of when the workers would come to complete the particular job that they were called to do. I love this company they have done everything that I've wanted and I am extremely pleased and happy. So if you're looking for a Renovations in your kitchen or your bathrooms or whatever else they might do you should contact them they are reputable and very honest people. Shari Costaney read more

I have to say that dealing with both Bruce & Daniel was a pleasure & couldn't have been easier. Their expertise & design ideas were excellent. At this time we have had their company remodel a kitchen, office & bathroom.We recently purchased a vacation home, and of course contacted Factory Direct Renovations Group for our new kitchen...AMAZING is the only word to describe this company. We have NEVER been disappointed. We have also recommended them our friends and family. We are ready to remodel a bathroom and will certainly contact Bruce & Daniel once again. THANK YOU BOTH!!!! read more

Great job!! to Factory Direct Renovations Group The professional team and the wonderful designer brought my kitchen and bathroom up to date. Everyone that comes into to see the space has giving me complements. Fine materials used very satisfied and I would recommend them highly. Thank you, to Daniel for working closely with me and Bruce for the design. Great job again!! read more

I had the misfortune of having to meet with Bruce. When he first walked through the door, he was smiling from ear to ear, high-fiving me and everything. Then it all went down hill from there. I told him I wanted to get my kitchen cabinets refaced, the kitchen pantry done, master closet redone and a mini office upstairs. He proceeded to tell me that "I ain't gonna git all this done for that price, boo! How much you think all this is gonna cost? Ain't gonna happen." I was upfront and told him I was shopping around and only needed an estimate, but he insisted and pressured and prodded me to sign a contract. After he told me it would be $7,000.00 to do the kitchen and $2,500.00 to do the kitchen pantry, I informed him that although his price may be good, it's too much for me at this time. He asked me, well how much did you think something like this would cost. I answered honestly and stated that I am shopping around so I can learn what average price for a project this size would cost. He continued to say "I really want to help youuuu (whining)...can I do your pantry? Let me do your closet! I'll see how much lower I can get the kitchen!" At this point I was done. Even if he offered the lowest price out of EVERYONE who came to offer an estimate, I would not have worked with him. I eventually had to lie and tell him that it's too much money, can't afford it just to get him the hell out of my house. I actually just signed a contract with someone who quoted me a bit more, but I feel they would be a joy to work with. Bruce is pushy and unprofessional. As soon as he realized he was not going to make a sale. His happy, chipper and overly FAKE demeanor disappeared immediately and he says "Is there anything else I can do for you?" And let himself out the door. Buyer beware. If you're looking for an estimate, don't call them. They will pressure you to sign a contract right away. read more

Three years out after my $9K kitchen cabinet resurfacing job and they are starting to fall apart. Surfacing is pulling away, found large broken gap under counter sill that was not visible from a standing position. Glue everywhere, curling facing away from cabinets, soft close hardware breaking. Yikes! If I only knew. Maybe I can save you the heartbreak. read more

Wow to the guy jett s....all that because he tried to get the business and get you on the schedule..? I felt so lucky when we met Bruce that he was the real deal... We had shopped doing the kitchen every way.. ourselves.. different contractors, and even had considered IKEA..When we say they were on it.. They came exactly when they said.. his guys even look better than the usual contractors.. They cleaned up.. He takes almost every call, or will call you back quickly.. He even added extra quartz to our island, like 8 inches all the way around because my spouse is tall. We paid in a few payments and it was the best choice ever..ever!!! We have a pantry wall kitchen in white shaker.. his shaker cabinets are solid wood without the creases on most.. We have all large drawers on the bottom with oil rubbed bronze , hammered nickel sink.. It is amazing...I will hire them again in the next house ..Bruce is the man read more

We had Factory Direct perform a total remodel of our kitchen and living areas including new laminate floors and cabana bath. The various teams all worked hard to complete this project from demolition to final completion. The design layed out by Bruce was spot on. He was able to fully understand what we wanted to do and the color scheme and design turned out amazing. Daniel stayed on top of all the project management tasks to keep all the various work crews on schedule. We are happy we chose Factory Direct for our project and would definately consider using them for future projects. read more

Bruce came to my home, high fiving, boisterous, attempting to make me feel like we were friends. Do not fall for this sales pitch. Also, do not make the mistake I did. Do not accept the few granite samples he has as all the inventory in the world. I selected one of the 3 he showed me and the one back splash. However, when they came to install the granite counter top, I did not like it at all. Funny thing is, when he came to my house he said we could go view the slab of granite before its cut and fabricated and i replied good, then I could what else is there. He said, never mind I don't want you to change your mind, there are costs associated with that. silly me for accepting this, truly my fault. The granite and back splash team was very nice and professional. Seemed to take care in their work. They messed up, but I would have trusted them to fix the situation. A week after they were done, my cabinet guy came (unrelated company I hired) to work on my cabinets. It is then we realized the granite team shifted my counter top in my island cook top too far over and two of the three drawers could not open or close because they are now blocked by the cooking unit. Additionally, when the granite team removed the 4 decorative panels that surround the island cook top to install the new top, they did not measure the new height correctly. My cabinet team had to remedy by cutting the panels shorter (they never put them back which is why I didn't realize they no longer fit) and cutting a large hole in one of the drawers to be functional. I lost one drawer completely. First Bruce acted like he didn't understand what I was saying to him, so I had the cabinet guy explain it to him. Bruce promised two weeks straight someone would be out on Tuesday, the fifth Tuesday is coming up and no call back and no show. Once they are paid, that's it. Bruce also told me, since I am paying $6500 for a slab of granite, which included fabrication and install and the installation of the back splash, which I had to buy separately, the slab is mine and I get all left over pieces. When I asked for my pieces, first I was told there is only a small piece left, then I was told, all pieces were trashed. Bruce credited $200 for the trouble. With the purchase of the counter top, I received a free sink, but had to pay the plumber separately to reconnect the faucet and appliances after they took them apart to install the counter top. Because I was paying, I replaced the faucet and garbage disposal. Overall, now that I had my cabinets done (thank goodness separate unrelated company), my kitchen looks really nice. BUT just because it looks nice doesn't mean it was done right. read more

Factory Direct Renovations delivered as promised and " then some". Mike, Bruce, Daniel and Jason were great to work with. Flexible, accommodating and delivered a high quality bathroom which had to be torn down and completely remodeled. I didn't like the original tile I picked and they helped me pick again and worked to accommodate my tastes. It took longer than expected ( many teams involved) but end product was well worth it!! I'm a very pleased customer! Love my bathrooms! Veronica read more

They are NOT factory direct! Poor granite installation in 1 bathroom. Overpaid for our kitchen & guest bath refacing. They quoted $1300 for a pantry door, and we just contracted for $600 for the same, from a Delray firm that is re doing our master bathroom! Be sure to get other quotes! read more

Factory Direct Renovation out of Hollywood, FL is the best for kitchen remodeling. The team of Bruce and Daniel are amazing. Bruce is the master of design. He will work with you. He listens to what you want and your budget. His ideas are great. Daniel manages the construction. He will see to it that you are 100% happy (no, delighted) with every detail be he is done. Both are really the nicest people and incredibly caring. The quality of material and work is the best. They communicate perfectly (you are never left wondering where are they or what is going on). We thrilled with our new kitchen. It is beautiful and far better organized. These are the guys you want. read more

Since my earlier post the company has returned to my Dad's home to finish up the work.

Bruce is very unprofessional and rude!!! He walked into my house and after some conversation about what I was interested in doing, he asked me what my budget was. When I responded, he put his hand out to shake my hand and said nice to meet you. I taught it was a joke. He gathered his thing and walked out the door. This is very unprofessional. read more

EXCELLENT COMPANY!!! I highly recommend them!!! By the way, some of these (bad) reviews don't look at all like they are for the same company I'm talking about though...the company who did the work for us was with Bruce, Daniel, and Denise, who were absolutely amazing! We looked around for awhile for contractors to remodel our kitchen and narrowed it down to meeting w/ 3 companies. Of those 3, Bruce with Factory Direct was the only one of them that brought samples, gave us ideas and that we felt the most comfortable with. They had the best quote as well. We had our cabinets refaced (they look like new cabinets now, turned out beautifully!), backsplash redone, new countertops and had them add an over the range microwave as well (so they had to modify existing cabinet boxes to fit the microwave there...it also turned out beautifully...Alphonso their carpenter did wonderful work as well!). Everything turned out great! We were impressed with them from the start, how they were on time, started right away, their quality workmanship and great work ethic, their projected schedule for completing work was spot on and any concerns we had were addressed immediately. They're really a phenomenal company and we plan on working with them again to remodel our bathrooms. read more