C L.

Just had my wheels change to satin black on my red CR-V. The work is exceptional. I would recommend this place to anyone that wants to change the color of their rims from the factory look. Thank you so much Jim and the rest of the crew!

Dan M.

Jim and the guys did a phenomenal job on my wheels they were hammered and come to find out 3 of them were bent, He did have them for over the expected time but did not charge me to repair the bent wheels. Highly recommend these guys over the fly-by-night out of the back of their Van dudes.

Danny R.

If you want to cut to the chase, just look at the before and after pics. You cannot go wrong here. And that's hard to find these days. I had a blast working with Jim at Factory Wheel Outlet and the whole deal was stellar. He's a cool hard working dude who loves what he does...and he's great at it. I'm selling a 2007 SRT8 Charger with 80k miles and had it detailed by someone else. While polishing the wheels the chrome started to lift. They already had some curb rash but now they're toast. I want the car to be as clean as possible to get a good price. Besides that, it's still mine and I still want it as nice as possible. I came across Factory Wheel Outlet and Jim saved the day. His mentality was the same as mine. If your going to do it, do it now an do it right. They worked the following: Fix and refinish the wheels completely in matte black...wicked. Removed the curb rash completely...they look brand new. Found a crack in one and replaced it for a good price. Told him I was selling it and he offered to work the paint & dings all around the car...everything came out perfect. The car is clean and the wheels are sick! Jim and his team killed it! They will treat your car like it's theirs. They can do all sorts of custom stuff. Hats off to Jim and his team. I will be back.

Tyler E.

I recently took my F-150 to get the wheels and emblems colored satin black. Jim quickly was able to answer all my questions, was very reasonable and knowledgeable. The project was completed on time and was charged the same amount originally agreed on. If you have any interest in updating your wheels and are considering Factory Wheel Outlet, take the leap and make your vehicle look amazing!

Austin B.

I waited six + months to write this review, simply because I was very frustrated and upset of how this turned out. I will also note that I've driven the car once/less than 400 miles, since having these wheels "refinished", because they did such a horrible job. I paid to have a set of fairly uncommon wheels refinished - curb rash repair, repainted (due to clear coat issues), etc. These were in original condition, never having been refinished before. I had a recommendation from a friend of mine that these folks did a nice job. How wrong that turned out to be... I dropped these off on 5 June, with the understanding that I would have them back in four or five business days. Five days go by with no call from anyone, so I call on 10 June and get the owner, who admitted they hadn't touched them yet. Okay. Informed him that there was a show I wanted to take my car to on 16 June and needed the wheels back before then. Jim, the owner, said he would make it happen. I get a call on 13 June at 3 PM, explaining that one of my wheels is cracked and I will need to take it to their welder immediately, and that they absolutely refused to do any welding in house for liability reasons. While I thought it was strange that an outfit like this wouldn't offer that service in house, I wanted my wheels back before Friday, so I dropped what I was doing and took it to the welder. Got the cracked wheel back the next morning, 14 June (which is the *ONLY* good thing I have to say about this whole deal) and dropped it back off with the wheel tech, who said they would "try" to have them done for tomorrow late afternoon. Okay... Get a call from Jim in the early afternoon of 15 June, informing me that there was no way I would have my wheels back that day, and was on track to have my wheels on Monday or Tuesday (18/19 June). Informed him that I NEEDED these wheels back by Thursday, 21 June, and he said he would make sure they were ready. No word from him on Monday, so Tuesday afternoon, I call and get some run around that they got my wheels painted and the paint "didn't take" and they would have to strip and start over, and definitely would have them by Thursday. He then tells me that they damaged one of my plastic center caps upon removal and threw it away. These wheels haven't been in production since the early 2000s and the company is not around any longer. Finding a replacement cap is next to impossible (I still haven't found one, seven months later). Jim says that he "will find a replacement cap before the wheels are picked up". Call Jim on Thursday late morning, and he informs me that the wheels are getting sprayed with clear right now and that I should be good to pick them up late afternoon. Okay..... Get a call from him later that day, informing me that they have to re clear a couple wheels because the "clear didn't take" and to come at 9 am Friday to make sure the clear was dry. Informed him that I was to be leaving for Seattle on the evening of 22 June (on a car with a fresh engine/transmission with 0 miles on them) and I wanted to put some miles on the car before a 500 mile round trip. Show up at 9 am Friday and the wheel tech brings me my wheels. From a quick 10 foot glance, they looked mediocre and I was honestly afraid to look at them closer, but felt compelled. Runs everywhere in the clear and the paint, pitting everywhere, some of the lines on the faces that were supposed to be nice and crisp had been aggressively sanded and made smooth. I was so frustrated and disappointed, but wanted to make it up to Seattle, so I loaded the wheels in my Range Rover. Upon loading my wheels in the car, I noticed one was low on air and one was completely flat. At this point, Jim arrives and we discuss my center cap situation. He tells me that he "couldn't get one", but says "let me know if you find one" and he would pay for it. I was so irritated that I just gave him the cash, took my receipt and walked out. Put the wheels on the car. The one tire held no air. Great. Take it to my local tire shop (mind you, FWO is 40 minutes from where my car is stored) and they remove the tire. They found that whoever worked on the wheel last, machined the bead, so air was allowed to escape. Call Jim and inform him of my next setback and that I will be bringing the wheel right now and wait in the lot until it is finished. Give Jim the wheel, 45 minutes goes by and he brings it back and says "sorry". Get back to the car and go to install the metal center caps and not a single one fits like it did previously. They're all warped from being aggressively media blasted (assumably). I refuse to have them touch anything I own again, even if they have a "lifetime warranty on all wheel work". Why should I let them ruin my wheels again? TL;DR, I paid FWO $900 to ruin one of my favorite wheels of all time. I'll let the pictures do the talking.

Michael H.

I found this company thru Hot Rod DreamWorks. They really know their stuff. Found my LF wheel to be pot hole damaged and the LR the same but less damage, fixed them both. LR was ok except that Les Schwab in LO didn't put the wheel weight on. They had also cross threaded a lug bolt. I am there now to have that repaired, not happy with LS. On the second set of new expensive new tires that are not round. Once this wheel is fixed I will go back to Factory Wheel to have the RF checked. Do yourself a favor go to Factory Wheel Outlet

Mike M.

Skip is awesome! He's knows what he's talking about when it comes to wheels. I have a 2002 BMW 330ci I've owned since new. I have style 72 staggered M rims. Recently, I found a very deep pothole that should have destroyed my passenger side wheels. Skip was able to repair the front. Because of his careful inspection, he found two cracks in the rear wheel that rendered it useless. Before finding those cracks, Skip was patient with my questions and honest about his doubts that he could repair the rear wheel. He felt that trying to repair the "out of round" would just crack the wheel at the face. It was moments after his diagnosis that he found the two cracks. Be respectful of his time and use him as one of those skilled craftsmen we wish we had more of. I hope your experience with Skip's are as helpful as mine have been. Cheers