I loved this place when it was the Physicians Premier ER. I only ever received 1 bill for service…read more Now I get 2 separate bills. This is the third time we have used this location and received 2 separate bills. This will probably be the last time I ever use this facility. Why is it my responsibility to pay the doctor? 1 bill for service, like normal businesses. The company should be responsible for paying the doctor, not me. I didn't like having to do self check in either. A receptionist would have been nice at the front desk to greet patients, instead of feeling lost until someone from the back came out. The customer service was really really good, but the one complaint is I was given a chest xray after I had already said no. That is unacceptable and now I'm literally paying for it.

Friday night, I was bitten on the arm by a spider. As it woke me up, I could not tell from his…read moreremains what kind it was. I washed it off and went back to bed. The next morning, I had a knot on my forearm about the size of a pecan. I started treating it with some antibiotic salve that we had at the house. Over the next couple of days, it became inflamed and started to hurt. Unfortunately, I waited until the redness was covering from my elbow to my wrist. When the swelling started pressing against my arm nerves, I knew I had to get to a doctor. I made the decision about 10 PM on Monday night to go to this new ER. Parking was easy as this used to be a grocery store parking lot. I walked in and found a totally empty waiting room and reception area. I looked around for some way to contact the folks, but everything was closed. In a few minutes a nurse came out to see who had entered, and finding me with a swollen red arm, took me straight back to a treatment room. After taking a medical history, discussion of what happened, and getting my vitals, she had me lie down and went to get a doctor. Upon returning, she asked if I had my phone with me, and finding I did, said I would receive a text and that I needed to follow the directions in the text. I did that, and it amounted to completing all the paperwork that needed to be completed. This was so much better than having to fill out all the paperwork myself. The doctor came in, went over all the same stuff the nurse had done, and indicated that they were going to start me on a very strong antibiotic then, and would write me a prescription for 10 days of the same antibiotic. I was advised not to miss any of the medication (taken 3 times per day) for 10 days. I was also advised to go to my PCP by the end of the week for follow up. He also said that if it got worse, before I got in to see my PCP that I should return to him. So here I am a week after the bite. The medicine has really made a difference in the arm. He warned me that the antibiotic may give me stomach trouble, and he was right. So he has been accurate on all that he said. Will I return? Hopefully I will not need to come back, but if I do need the ER, I definitely will come back here. They did everything I needed.

I visited My Urgent Care Clinic in Boerne after developing sudden medical issue, and what could…read morehave been a routine visit turned into something far more meaningful. From the moment I walked in, everything stood out--the clinic was spotless, the process was efficient, and every staff member I encountered was genuinely service-oriented. The check-in clerk and nurse were warm, attentive, and professional, setting the tone right away. Then I met Dr. John Turner--and that's where this experience went from good to exceptional. Within seconds of entering the room, his calm, relaxed demeanor and caring presence put me completely at ease. I've had many good doctors over the years, but this was different. Dr. Turner didn't just see a patient--he saw me as an individual. That distinction matters more than most people realize. His approach was thoughtful and methodical. He didn't rush, didn't assume, and clearly explained how he arrived at his diagnosis. There was a quiet confidence in how he communicated--no need to "perform" or impress. It was simply evident that he cares deeply about both his craft and the people he serves. One small but telling moment stood out: the way he introduced his medical student. There was genuine respect and honor in his tone--he treated her not as someone "below" him, but as a valued part of the process. That kind of leadership says a lot about a person's character. By the end of the visit, I realized I hadn't just received medical care--I had experienced a level of professionalism and humanity that's increasingly rare. Highly recommend this clinic--and especially Dr. Turner--to anyone looking not just for answers, but to be truly seen and cared for.

I have always had a great experience here. Both for my urgent care needs and my mother's; who has…read morea complex medical history. Our Nurse Practitioners gave thorough comprehensive care. When an issue is beyond the capability of an Urgent Care Clinic, they are quick to refer out. This clinic is always easy to access, received much better treatment than at the Boerne Methodist Hospital ER. Additionally, they pick up their phone when you call. Great resource to have and right around the corner. TY all!

The care given at this facility was of great class, the care quality was excellent and the staff…read moreattending to the front desk were exceptional. The male nurse who helped us answered all of our questions and explained everything thoroughly. Thank you for serving us! We need more healthcare professionals like you!

Fast attending, super cool front desk guy! We came in 30 minutes before and they got us right in!read more

I agree with this being the worst place ever. I wrote a review a few months back that just suddenly…read moredisappeared. I went a few months back wanting my to have kidneys checked I didn't have a regular PC at the time. I was told that was what my doctor was for a he had me pee in a cup to check for bladder infection which I already told I knew I didn't have. Had to go emergency room for a few months later. One wild guess what the issue is? I'll give you a hint it involves my kidneys.

Caring and thorough evaluations. Very conscientious and good communications. Fidencio Gonzales PA-C…read morewas fabulous. I can't say enough about them, other than to say "Save Time and Make a Reservation." Excellent and thank you.

Had an exceptional experience here ( injury withstanding) !!…read more The night before my visit I tripped over a shoe and heard a crack! Hoped it was nothing - but knew it probably was - so after a restless night headed here at 6am!! From the moment we entered and the person at the front desk explained all the paperwork, charges and process - to the care I received - and in less than one hour I had received x-rays, an unfortunate but expected diagnoses of a broken foot and left with crutches, a boot and a care plan ! It was fast, excellent care and turned an unfortunate injury into an easy experience ! Would not hesitate to come here again should we need urgent care!

I had one of the scariest medical moments of my life after two wasp stings triggered a severe…read moreallergic reaction. I was covered in hives, itching everywhere, and struggling to breathe. Fossil Creek Complete Care took me in immediately and treated me with a level of compassion and professionalism I'll never forget. Valerie made me feel safe the moment I walked in. Joel and Pauline were incredibly kind and attentive. And Dr. Lippstone not only treated me quickly and effectively -- he called me two days later just to make sure I was okay. Then a handwritten card arrived in the mail with notes and signatures from the whole team. In a moment when I was frightened and vulnerable, they showed me genuine care. I can't thank them enough.