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    Fairburn Printers & Office Supplies

    2.3 (3 reviews)
    Closed 9:00 am - 4:00 pm

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    9 years ago

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    Staples

    Staples

    2.1(35 reviews)
    8.1 mi

    I teach Exceptional Children, one morning before going to work I stopped at Staples. I was…read moreassisted by Christian and Kasey to finalize a yearbook project for my class. I am so glad to have been assisted by them. As each listened to my request, I noticed how well them worked as a team. I was prepared to leave my project with them. However, they immediately addressed my project, after waiting a while the completed yearbook was returned to me. Not only did they prevent a return trip, but the finished product was much better than I expected! Great job to both of them! The customer is happy; and the parents were surprised by their gifts. I had a GREAT visit t at Staples - East Point!

    DO NOT GO IN THIS STORE IF YOU ARE NOT AFRICAN-AMERICAN…read more I have repeatedly been given "the treatment" at the check-out counter at this store, which is designed poorly to sort out people who have simple purchases versus people who require customer service. In the past, I've been toward the end of the customer-service intensive line watching the people in front of me fail to avail themselves of an open POS terminal in which the clerk asked for shoppers. After 5 or 10 minutes, I moved to the POS aisle only to be berated by staff who think I'm cutting in line because I'm white and all these poor people in front of me are being dissed. I guess they'd rather stand there doing nothing than checking out customers. Today I stood in customer service line for over 30 minutes. At no time was a non-customer service-intensive POS terminal clerk available for customers who didn't have a "return issue" of some kind. When I got to the desk, I was told I was in the wrong line. At no time did ANYONE announce that they would take non-customer-service oriented (simple purchases) to the main queue. A time or two a manager came with (elderly) shoppers and then quickly moved off without asking if anyone else had regular purchases. To me it meant that they had no interest in helping customers check out. No questions about helping. It must be a game for them: get whitey to stand at a vacant terminal asking for check-out and be called names for being "entitled" or waiting in line while no one is the simple check-out line because no clerk is standing there and then get called out because I'm in the wrong line. Some annoying woman at the back of the line who had not seen anything that had happened or not happened over all this time started schooling me on etiquette and that she was sorry I didn't get the life I deserved. I will do just that....NEVER use this store (and for that matter, shop) at Camp Creek Marketplace.

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    Office Depot - It's 11:24 AM and no associate for assistance in the printing area.

    Office Depot

    3.1(16 reviews)
    10.3 mi

    I needed some business cards for a friend last minute and Office Depot came through for me. As the…read morecard itself was already done, the Office Depot website was super easy to use and presented the step by step process from upload to final review. Being that I did the entire order online, I was in control of everything before it went to print which increased my confidence in the order. Once my order was placed, I set it for pick up at the Office Depot - Fayetteville location. I received the email when my order was ready and made my way to Office Depot - Fayetteville. The location was easy to find as it is directly on the main road. There is ample parking and easy access on and off the roadway. Walking in, the Office Depot - Fayetteville location is huge. The light was bright and vibrant and the store was super clean. I made my way to the print area, provided my name, and boom. My order was waiting on me. Yesssssssss. Talk about easy and convenient. I checked my cards and they looked amazing. The bleed area was spot on and the prints looked exactly like they did online via the sample provided. The young lady who assisted me was super nice and made the transaction that much better. If you are able to do your ordering online, I say do it. It's quick, easy, and straightforward. And the pick up process is truly a pick up process.

    I am filing a complaint regarding a very disappointing and unprofessional experience at an Office…read moreDepot location in Fayetteville,GA. On the same day of purchase, I bought an HP printer cartridge (HP 934) and realized shortly after opening the outer packaging that I had selected the wrong model. I had my receipt and returned to the store within hours to request an exchange or refund. Despite the product being unused and in resellable condition, I was met by a store representative who was not only unhelpful but also dismissive and rude. I was told that because the box had been opened, they would not accept the return--without any attempt to offer an alternative solution, such as an exchange or store credit. What made the situation worse was the tone and behavior of the staff. Instead of trying to assist or de-escalate, I felt rushed out of the store and treated as if I had done something wrong. There was no effort to provide customer service or uphold basic professionalism. This experience raises serious concerns about Office Depot's customer service practices and return policies. A same-day return with a valid receipt for an unused item should not result in this kind of treatment. Policies should be applied with reasonable discretion, especially when the product is clearly unused and the mistake was immediately addressed. I am requesting that this situation be reviewed and that Office Depot take steps to ensure: a. Staff are trained to handle customer concerns professionally and respectfully b. Reasonable accommodations are made for legitimate same-day return situations c. Clear and fair return policies are consistently communicated and applied As it stands, this experience reflects poorly on the company's commitment to customer satisfaction and basic business ethics. Please refrain from using them as they're stacking up the wins with unethical practices.

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    Staples

    Staples

    2.4(17 reviews)
    10.4 mi

    On Monday, May 18th, I utilized this store's third-party shipping services to drop off a package…read more After tracking showed no movement for over a week, I visited the store today to ask the customer service representative at the shipping desk about their standard USPS pickup schedule to see if there was an operational bottleneck. Instead of receiving assistance, I was met with extreme condescension. The employee at the counter openly complained about customers using their drop-off services, treated my basic inquiries with visible annoyance, and gave no viable explanation as to why a package had been sitting in their store for over eight days without a mail carrier pickup. Furthermore, she allowed a random bystander to make snarky remarks toward me, and the moment I walked away--having remained entirely polite and calm--the employee immediately began gossiping and making smart remarks about me with that individual. "Nasty-nice" customer service and whispering behind a customer's back is entirely unprofessional. If this location cannot handle third-party shipping operations or train its staff to speak to paying customers with basic respect, they should discontinue the service altogether. I will be escalating this interaction to store management and corporate. Avoid this location if you expect professionalism.

    I needed to fax some papers off so I decided to stop by. The cashier was really friendly, but the…read morecashier near the copy machines didn't speak at all. If I need to fax something else, I'll visit again.

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    Fairburn Printers & Office Supplies - officeequipment - Updated August 2026

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