Well.. I think we have found our prefect hotel. Our family has been staying in a lot of hotels this…read moreyear and we have experienced a range of hotels . We made our annual trip to Sacramento for our oldest doctors appointment. We have done this for the last 5 years and have experienced a variety of hotels in Sacramento and this one beats them all. We are a family of 5 so it is a big bonus to have a one bedroom and a small kitchen in the room. Having the one bedroom was a big help for getting kids to sleep at night. Also having a kitchen so that we eat together was also a big plus. Pros- Free breakfast Social reception on Tuesday & Wednesday - meatball subs, salad bar, wine, beer and soda. It's at our family for dinner that night which is a big bonus when you travel with children. Free laundry.. I was surprised by that. No cash needed Nice indoor pool- with towels Monday- We received two free drinks per adult Costco-if you're a Costco member.. if you need dinner.. well your luck because there is a Costco within a minute of the hotel. We got a $10 pizza from the pizza court to feed our family on Monday. Coffee and Tea- they had coffee and tea readily available in the lobby and in your room. Apple Hill- located just up the road about 30mins. We went to Boa Vista before heading home. Fun area- located next to all kinds of restaurants, shops and movie theaters Housekeeping-- they actually HAD staff there to clean our room. They were quick efficient and did a light touchup by making our beds taking out the trash and providing new towels. We recently stayed at a hotel (a Marriott) when we left for the day they told us they didn't have the staff to touch up the room. We only had one small incident and it was quickly handled. I was doing dishes by hand because we didn't have very many and I decided to open up the dishwasher to just set the clean dishes on the rack while I finish them up and a butter knife fell to the bottom of the dishwasher. I went down to pick it up and almost got cut with glass because there was a broken glass at the bottom of the dishwasher. I called the front desk and since we were heading out anyway, they did the room touchup and took care of the glass before we came back. We look forward to going back more often not only for when we head up to the doctors but also when we wanna go to Apple Hill or do any other business in Sacramento area .

I'm back in Folsom, staying at the Staybridge Suites for work. The last time I stayed here, I…read moredidn't give it too many stars, cause the internet was so super slow, but that seems to be fixed now and good speed to get work done and uploading files and downloading work stuff. The rooms all have a full sized kitchenette .... full sized and "ette" go together? There is a full sized fridge and microwave, even a dishwasher to go with the 2 burner electric stove top. Dishes, pot and pans and cooking utensils are included as well as forks, spoons and knives. The rooms are really setup for extended stay work situations. The hotel even has free self serve laundry! To make these work trips not so stressful, there's even a happy hour with free light dinner food Monday thru Wed. BBQ's are available by the indoor pool outdoors in the patio. The happy hour even has beer and wine. Service was great with an early check in. This is a really nice property. Breakfast is included everyday for guests too! Real hot breakfast, none of this stale doughnut and weak coffee excuse of a continental breakfast. I will have to say though, the hot food items are not so good and the Holiday Inn Express is way better when it comes to breakfast. Something to think about if you're staying for an extended stay. If you do want to go out to eat, almost every chain restaurant you can imagine is in the direct area, but still a drive, there's not much to walk to from here. You COULD walk to Costco and get one of those $5 chickens! That makes for good multiple meals in the room. Overall, it's a good stay, I mean breakfast is just standard, but the coffee is out all the time and that's good. The room was clean and hot water was endless. No time to use the pool though.

Friendly staff, nice breakfast. We enjoyed the pool…read more The very minor cons: cosmetic issues like mismatched paint and we could only get limited cable channels and no streaming on the TV. Pros: Everything was clean and well kept, I felt safe, the bed was comfy. Cute pool area.

Great stay, clean room, had all the essentials, plus large indoor pool & hot tub, fluffy white…read morecotton towels in room and friendly helpful front desk staff. They have soap / shower gel without colors/ fragrance- that's nice. Breakfast available every morning 6-9 or maybe 10, pretty tasty, big selection: fresh fruit, hot eggs, potatoes, bacon / sausage And cereal, yogurt, 3 kinds of coffee, juice, muffins & bagels. Pancakes - you can make 'em when you are ready. It's self serve. This place has the perfect location- next to a couple shopping areas, Costco, Folsom Reservoir. Lots to do. Just off Hwy 50.

While on business, I stayed at the Courtyard by Marriott Sacramento Folsom. The parking lot is…read morespacious and not too crowded. Though, you have a $$ daily fee. The hotel is clean and odor free. My room had a good working AC unit. It was clean and tidy. Checking in was a breeze.

At $175 a night I was very upset at the fact that they didn't offer a complimentary breakfast, like…read moreall of the other Marriott locations offer. Luckily the location of this Marriott is walking distance to fast food locations as well as a Whole Foods directly across the street. Or else you'll be spending ridiculous amounts of money for a coffee, and parfait "$20" The staff was really friendly, including the girl serving breakfast ;). I needed some things printed and the gentleman (Prior to Night Auditing Shift)working the front desk that evening went above and beyond helping me out. The also offer an amazing lounging area for you and your party to enjoy.

I booked a 2-night stay here for a work trip, and I'm updating my review because the customer…read moreservice after my stay has been just as disappointing as the hotel itself. The room was old, worn down, and not very clean. There was rust and staining in the bathroom, visible dust throughout the room, dirty plates and utensils, an uncomfortable mattress, flat pillows, and an air conditioner that struggled to keep the room cool. What ultimately earned this hotel one star was how they handled my billing issue. They charged my stay to the wrong credit card. I contacted the hotel on June 14, and on June 15 they sent me a credit card authorization form so they could refund the incorrect card and charge the correct one. I completed and returned it the same day. After that, I sent multiple follow-up emails over the next two weeks and received no response. Nearly 17 days later, they finally attempted to process the authorization. By then, the card declined because it was a card I use with a limited monthly budget for travel expenses. Had they processed the authorization when I submitted it, there would have been no issue. Instead of acknowledging their delay, they simply told me the authorization declined. At this point, they still had not resolved the billing issue, forcing me to dispute the charge with my credit card company. Between the poor condition of the hotel, the lack of communication, being ignored for weeks, and the failure to resolve a simple billing issue they created, this has been one of the worst hotel experiences I've had. I would not stay here again.

Overall, the hotel was not terrible, but it is clearly an older property. The bathtub surface was…read morepeeling, and several bathroom tiles were cracked, which made the space feel worn and not well maintained. The room itself was decent, but I noticed about four ants crawling on the walls and ceiling, which was concerning. Soundproofing is also very poor -- you can hear everything from the hallway. In the morning, I was woken up by people talking as they walked past the room. I also don't think it makes sense to charge for parking given the overall condition of the hotel. On a positive note, the front desk staff were friendly and professional. However, based on this experience, I would likely not stay here again.

Wow, it's been like 8 years since I last stayed here. It's been all remodeled since. I was told…read morethat was in 2018! The breakfast area is now all bigger and nicer. The front desk staff was wonderful and got me an early check in as I got done with business early. Beats waiting around in the lobby on my laptop waiting for the room to get cleaned. I got a room as requested and my welcome rewards points were posted right away to my account. MY room was clean and the AC worked well and the WiFi speed has increased since my last stay 8 years ago. No problem streaming and getting work done. OK, now to my complaints. They switched the 24/7 coffee from big dispensing carafes to these new "fangled" self grinding, brewing and pouring out single serving machines. There's a touch screen interface, so if you're a senior citizen that isn't all modern computerized, you might have a problem, verses the old just plain push button and coffee comes out carafe. It takes WWAAAY too long for each cup to be processed and this leads to crowded lines at the breakfast rush. BAAD decision! It's a corporate decision, cause it's the same at all the IHG Holiday Inn Expresses. I can't fill my big coffee pot from the dispenser anymore, I gotta "brew" separate cups and then pour them into my pot that I like to keep in my room as I work. OK, that was my main complaint, the rest of my stay was great.

We stayed here because we had points to use, and the place was very nice. They offer complimentary…read morecoffee, tea, and a small breakfast, which was a nice perk. There's also a heated pool, and it's located right in the heart of El Dorado, making it easy to walk around the square and explore the area.

Booked a room through Chase Travel. The location was a little tricky to find because it is all the…read moreway in the back. Parking was also a little difficult. They did not have many hotel parking as they shared parking with a little shopping plaza. The room itself was nice and spacious and the location was pretty quiet and clean. Checking in and checking out was a breeze. I would stay here again if I am ever in Folsom again.

I was a guest here and what I witnessed was extremely upsetting. My cousin has significant…read moredisabilities, including Level 3 autism and ADHD. Before this incident, the hotel had already been informed about his disabilities and the fact that he can experience meltdowns involving prolonged crying. When one of those disability-related episodes occurred, she did everything she could to comfort and calm him. Instead of showing compassion or attempting to work with the family, hotel staff came to the room to complain. She again explained that her son's behavior was directly related to his disabilities and that she was doing everything within her ability to help him. Despite that explanation, the police were called, and the family's reservation was canceled the following day after they had already been staying at the hotel for several weeks. What made the situation even more disturbing was the way she was treated by a front desk employee named DAVID . I witnessed staff speak to her in a disrespectful and demeaning manner while she was simply trying to advocate for her disabled son. No parent should be made to feel humiliated for caring for a child with disabilities. Our family spent a substantial amount of money staying at this hotel, only to be treated with a lack of empathy, respect, and professionalism. Watching a family be removed after trying to explain a child's disability was heartbreaking. Based on what I personally witnessed, I would not recommend this hotel to families with children who have disabilities. I hope the hotel reviews its staff training and how situations involving guests with disabilities are handled so that no other family experiences what we did.

Drinks are strong here even if they look smaller. There's plenty of indoor and outdoor seating and…read morevibe is like old western (like a lot of Folsom). Friendly service and clean. It's also on the main road so it's the perfect place to stop in for a drink.

Quaint bar in old Folsom. I already had lots of wine before came here. We wanted a chill spot to…read morerelax for the rest of the afternoon. They have a nice quiet back patio if you just want a little sunshine and shade to chill and relax in a garden setting. My friend order us a Peach Green tea, that had no green tea in it at all. It was just how the drink was named. It was delicious and a great way to close out the day that we had. This bar is a good vibe inside and a nice, serene vibe in the back. Definitely a good stop when in old town.

Ashley, the front desk manager, went above and beyond to make my experience exceptional. When I had…read morean urgent matter, she resolved it with genuine care and compassion. She sets the standard for what hospitality should be. Thank you, Ashley!

What I like about this Inn. Location Location, Location…read more There are 10 restaurants within walking distance of the hotel in the Historic Folsom District. You wouldn't have to worry where to park as you would park in the hotel parking lot which is super close to the restaurants. There is a bar and restaurant in the hotel. the bar summer hours are limited. See pics section. I liked that this hotel is a partner location for my airline miles which was the main reasons I chose the location. The room has a simple coffee maker and microwave. Parking is included with stay and you need a dash pass for your car to not get towed, you receive this at check in. This Inn has been around for a long time and has some great features like it has been used for conferences and weddings. A separate Wedding office is on site. It has a small pool and a hot tub. On the other hand there some aspects of this hotel that are less than appealing. The bed could use a refresher, the A/C in my room was blocked by the couch at least 25%. The faucet in the bathroom worked poorly. I heard the adjacent bathroom shower in my room which was a little unnerving. The carpet felt "squishy" which made me hesitant to walk barefoot. The child proof outlets led to being adult proof outlets which was very frustrating especially when plugging in phone chargers, etc.

Pretty nice Hotel, clean and in a very safe area. It is pet-friendly which is what we needed. Our…read moregroup was there for 4 nights as our grandson was participating in a baseball tournament. This hotel was only about a mile from where the baseball park was located, so that was super convenient! Also it's right across the street from the outlet stores which was nice as we had time to kill between games. The continental breakfast was an extra charge, which we went ahead and paid for. It was not bad, and at least we didn't have to go searching for breakfast every morning. I do wish they offered coffee, and tea in the lobby all day, but they only offered it til 10:00 am. There are Keurig machines in the room though! The staff was very nice . Although they really didn't seem to have time to do full housekeeping ( they explained they were short-staffed) they were always happy to get us anything we needed! And we clean up after ourselves so it wasn't really needed! They have a very nice lobby that allowed us to gather with our group and eat food that we ordered. Plenty of tables and chairs, and very clean. If you drive up the main road just a couple miles there are lots of restaurants, In n Out burgers, etc, and a few pet- friendly restaurants also. Burger King and Chilis are right next door and we easily went there on foot. All in all I would recommend this hotel if you are traveling with pets, or need to be near Mann Park where they hold the baseball tournaments .

ROOM 428 We arrived…read moreat 4:00 PM to check in, even though the website states that check-in begins at 3:00 PM. Unfortunately, our room still wasn't ready. I appreciate that the front desk staff was courteous and offered us a different room since some rooms were already available. However, we specifically booked this room because our family friends were staying in the room next to us. They had already received a notification before 3pm that their room was ready, so it was disappointing that ours wasn't available when we arrived an hour after check-in time. We decided to wait for our original room and asked the front desk how much longer it would take. While waiting, we had to stay in the lobby. We finally got into our room at 5:20pm, more than two hours after the advertised 3pm check-in time and about an hour and 20 minutes after we arrived. Once we got to the room, we noticed the blackout roller shade was completely down. We looked for a chain, pull cord, button, or any other way to raise it, but couldn't find any controls. We even tried lifting it by hand, but it wouldn't stay up, so we couldn't enjoy the outside view or let any natural light into the room. The staff was polite throughout our stay, but betweeni the delayed check-in and the issue with the window shade, the experience was disappointing. Update: We ran into yet another issue after our first night. My husband used the shower, and we discovered that it was clogged. The water would not drain and was still sitting in the tub. At 7am., I went to the front desk to report it. We asked if there was another room where we could take a shower since three more people still needed to shower before we checked out. Unfortunately, there were no rooms available. We were told someone would come to check the shower around 10-11am., but we had to leave by 10:30am., so the issue couldn't be resolved before we checked out. At that point, we were extremely frustrated. We paid for a room expecting everything to work properly, but instead we dealt with one problem after another. Not being able to use the shower on our last morning was very disappointing, especially when several people still needed to get ready before leaving.