Unacceptable Safety Breach & Shocking Management Failures…read more I returned to my room at 7:00 PM on Wednesday, July 15th to find housekeeping had left my door propped wide open to the public. I immediately went to the front desk where two receptionists were working. One receptionist located an available, clean room and actively began processing my safety transfer, while the other receptionist stepped away to call General Manager Faith Allen, who was off-property. Faith Allen explicitly ordered the staff to halt the transfer and withhold the clean room to prioritize guests who hadn't even checked in yet, forcing me out into the night for my own safety. When I noticed they wrongfully billed me for an extra night, I called Faith Allen on Thursday. Instead of showing accountability, she was aggressive and dismissive. She told me I checked out after 4:00 PM, ordered me to "live with it," and insisted I would absolutely be charged--completely ignoring that her own staff's severe safety breach forced my emergency departure. Her total lack of integrity and hostile attitude are a disgrace to the Hilton brand. When I tried to escalate her actions, I discovered the ownership group, Fidelity Management Group, has completely disconnected phone lines and ignores all emails. They are running a reckless franchise with zero local oversight. Ultimately, the Hilton Corporate Executive Office had to step in, override this local property, force a full night's refund, and issue major compensation for these severe violations. Avoid this location. Faith Allen is a liability, and Fidelity Management Group is completely asleep at the wheel.

Pretty decent location...about 10-15 minutes from the islands. There are several shopping/food…read moreplaces nearby. The hotel itself is as expected, clean and the hotel staff is friendly. The only negative is they don't honor Hilton credits because they don't have a restaurant. I think that's silly because they still do offer snacks and other things to purchase at the front desk. Can I at least get a water bottle in my room? Overall good pick tho. Photo is on day three and lived in.

Good, average Hampton…read more Seems to be newer and the staff was helpful and friendly. Good spot for a weary traveler looking to bed down for the night. Not much to say other than rooms were clean, beds were comfortable (my wife even commented she liked their pillows). I recommend if you are tired on I95!!!

Seems Nigerians live here and the yelling proves it Manager…read morebops around something is off about this place He is not doing his job. Conditions of the bathroom are very poor disgusting. No way I was going to eat their breakfast. Dirty all around.

I have stayed at this hotel several times in the past and have always had a good experience, which…read moremakes this visit even more disappointing. When we checked into our room, there was pink mold in the bathtub. I contacted the front desk expecting either a room change or for housekeeping to come clean it. Instead, we were handed bleach and expected to clean it ourselves. My husband ended up scrubbing the tub, but the strong smell of the Ecolab Lemon Lift cleaner caused my chest to start hurting, and I was left feeling very uncomfortable. To make matters worse, when I tried calling the front desk several times, the calls were answered by kitchen staff member Adisa, who repeatedly told me I had the wrong number. Later, someone named Izzy from maintenance/garbage disposal answered and said the same thing. When I went downstairs, they didn't realize I was the person who had been calling, and they were laughing and making fun of the situation. That level of unprofessionalism was shocking and completely unacceptable. The only positive part of my experience was the front desk associate. She was clearly overwhelmed but remained kind, respectful, and genuinely tried to help despite the circumstances. I am extremely disappointed by how this situation was handled. No guest should be expected to clean mold in their own hotel room, and no one should be mocked after asking for assistance. I hope management takes this review seriously, addresses the cleanliness issues, and provides additional customer service training to the staff. Unfortunately, this was the worst experience I've had here, and I hope no other guest has to go through the same thing.

Perfect "decompression chamber" on my way home from a work trip. The facility was impressively…read moreclean and had that newer feel. You could tell that the management takes pride in their presentation. I was relieved to see the onsite amenities. Having solid food options and a bar right there so I didn't have to go on a mission for food was perfect. A shout out to "Z" , who was efficient with the check in process during a surge of guests, but who also took the time to engage in friendly conversation. The location is perfect as it's very close to the airport. Scheduling the free shuttle was a snap. No stress, no hassle. And, of course, the DoubleTree cookie

There were a ton of different reviews when I checked this place out--some loved it, others called…read moreit trash. To be fair, we traveled during the slower time of year, which is definitely a plus. So if you can visit in October when kids are back in school and families aren't traveling, I'd recommend it. We stayed on the 3rd floor, I believe room 318. It was pretty far from the elevator but conveniently located across from the stairs, which worked out well. I noticed they offered free breakfast, though it was more of a continental style with some upgrades. They had great options; my favorite was the fresh yogurt. The eggs were super tough to peel, but they had mayo, mustard, salt, and pepper, so I made an egg salad sandwich. They also had Nutella, which was a nice little treat. Honestly, it was so quiet during our stay, but I will say the rooms aren't very soundproof--less than a Marriott or Westin, so you can hear quite a bit. That's why I'd probably avoid this place if it's really busy. The gym was sufficient for a solid workout, and they even provided bottled water, which was a nice touch. The staff was very friendly and made the stay enjoyable

THE GOOD: The bed is oh so comfortable & clean, like the room. The hotel is very nice. It has an…read moreelevator. The rooms are pretty accessible. There is a laundry. THE BAD: THE PICTURES ON LINE SHOW A CHANGE MACHINE IN THE LAUNDRY ROOM. THERE ISN'T ONE. Be aware of this. they will NOT give you change in the lobby! The guy at the desk had the welcome bag for card members, I had to ask him " what's in those bags behind you?" Oh, those are for members, Hilton card members, which you are, ah... here, have one." I really don't think ha wanted to give it to me. It's just a bottle of water and salt & vinegar potato chips I understand marketing. Everyone wants free stuff. But this guy did not make me feel welcome. I didn't feel like he wanted me there. I felt like I was bothering him. I probably won't be back to this Spark hotel again.

Working in Savannah, this was my home for a bit. Close to the city and really close to the airport…read more I'd love to stay on the water next time but this is probably where I'll end up again - and here's why: Already mentioned proximity to the city and airport. Free parking. Friendly and helpful staff. Breakfast included. Room was clean, comfortable and spacious. Room was quiet - didn't hear the freeway noise nor doors closing. Bathroom was well equipped. Water pressure was decent and the temperature was nice and hot. As a Bonvoy member, free WIFI. Almost forgot to include that. I stayed at a different spot on a different trip and was charged - figured I'd mention this. Don't know the layouts of the other rooms but I chose a room with two queen size beds. Room was so spacious I didn't even touch the second bed. There's a small pool - didn't try it. I was there to work.

Fam and I were driving down the NE Corridor, a 1100+ mile trek. Near Savannah we were tired and for…read moresafety's sake debated stopping overnight. I used Hotels.com and being a loyal Marriott member, selected Fairfield by Marriott and made a reservation. Literally (and I mean literally) a minute later I realized that because it was after 1am the reservation was made for *that* evening (ie more than 12 hours later) not for a quick 5-6 hour stopover. I tried to change the reservation but it cancelled instead despite already charging me the full $190. Even worse, when we walked into the hotel to try and fix the situation on the spot, we were told the hotel was completely sold out. I contacted Hotels.com, they were fantastic and responsive but let me know getting a refund would could only be approved directly by the manager of the property. They reached out on my behalf and apparently this property owner couldn't have cared less and refused to refund even a portion of the amount. A costly 2-minute mistake on my part and easy money for no effort on the part of the property owner here. We were so aggravated that we decided to go ahead and drive through. I doubt the owner will ever see this review or if they do, will likely not care, but greediness and a lack of empathy has a way of circling back. There are a lot of other hotels in the area - choose another one rather than this one.

This hotel is definitely not your typical brand-new, cookie-cutter Hilton. Instead, it's housed in…read morean older historic building, and you can feel that charm the moment you walk through the front doors and even as you make your way to your room. Embassy Suites has always been one of my favorite hotel brands because I love having a separate living room and bedroom, along with the little bar area. This property was especially cute, and I thought the decor perfectly complemented the age and character of the building. The location was also great--not right in the middle of all the downtown action, but close enough to easily enjoy everything the area has to offer. We only stayed one night, but it's definitely a place I'd like to return to for a longer visit. Be prepared to pay a $40 a day to park your vehicle, which I think is a load of BS. As Hilton Diamond members, we're accustomed to receiving bottled water or occasionally a small welcome gift. Surprisingly, the hotel was completely out of bottled water. Considering how hot it was outside, I was a little disappointed that there wasn't at least a water station set up for guests. That's something many hotels provide and would have been appreciated. Breakfast was extremely busy during our visit. The line for the omelet station was far longer than I was willing to wait for, but I have to give credit to the two cooks working the station. They were absolutely hustling, managing multiple pans at once while keeping up with a steady stream of orders. Bravo to them! I ended up keeping it simple with eggs, potatoes, bacon, coffee, and orange juice. Coffee is non-negotiable for me, and thankfully it hit the spot. The breakfast seating area is spacious, and since my husband was still sleeping, I grabbed a seat at the bar and enjoyed a quiet breakfast by myself. Most importantly, our room was very clean, comfortable, and well-maintained. Overall, we had a wonderful stay and would absolutely recommend this hotel to anyone visiting the city. If you're looking for a property with character, charm, and a great location, this is a solid choice.

Don't stay here - what a ripoff. I stayed one night traveling. When I got to my room it was over 80…read moredegrees - the AC was turned off. Next morning when I checked out I was hit with a $50 parking charge for one night. My $190 room ended up costing over $350.

Of the dozen or so hotel/motels along the I-95 corridor in the Savannah area, this is the better of…read morethe options. It's very quiet. Shuttle to Savannah airport. Easy access to downtown Savannah. Incredibly friendly and helpful staff. Nice hot breakfast buffet. The rooms were spacious very, very, very clean, no critters (as unfortunately can be rather common in the south). If you're traveling with your pets, pets are welcome for a fee. Grounds are nicely manicured, parking is well lit and safe. Clean quiet option if you're flying in and out of the airport or traveling.

Nice Hotel and clean room ! Arron at the front desk welcomed us with a smile and upbeat voice !read more

Teddy, my dog, and I just needed a place to stretch out for the night on a road trip down to…read moreFlorida, so we stayed here. I didn't mean to get in so late, but we arrived at about 9:00 p.m. And we were both very tired! The gentleman at the front desk was very pleasant and cordial when checking us in and explained all the responsibilities of having a pet. I believe it was because I had a pet that he put us on the first floor where the rooms all had some sort of tile flooring, but it was a bit slippery because it was wet from the rain. I didn't really like that but I couldn't understand. When I came across the hotel I thought it was cute because of all the colors. And in reading the reviews remember that it was fairly new so I thought I'd give it a try even though it did not have an EV charger, which I will not forgo on my next hotel stay. At first the room was very humid, but I just had to turn the air up to get rid of the humidity. The bad was fairly comfortable and most importantly the water pressure was perfect and the water was hot! I did not like the fact that I didn't have a microwave in my room, but at least I was on the first floor where the microwave was located. The gym looked decent. I have planned to get some steps in on the treadmill but but again I didn't expect to get in so late. The free breakfast goes through some sort of rotation. There's a menu at the front desk that tells you what will be available the next day. It was decent. I had eggs, potatoes and like a bacon crumble. It was enough to fill my stomach and get me on my way. If you just need a place to lay your head for the night and don't want to spend a lot of money, this is the place.

Avid Hotel in Savannah was quaint. There's lots of parking. There's spacious seating outside to…read morechill and relax. Walking into the lobby, there's an area to work. There's free coffee and tea in the lobby. Checking in was a breeze. On the 3rd Floor, my room was large and spacious. King size bed, mini fridge, large tv, working desk area and walk-in shower. I was able to cast Prime to my TV. I worked while the TV watched me. I had a great nights sleep. I slept so good my back was aching when I woke up. I went down for breakfast. I had a yogurt with raisins and walnuts. A cup of apple juice and a coffee. The selection was okay, turkey sausages, folded eggs, cereal, fruit, muffins, toast and oatmeal. I did see a waffle maker. I'll add Avid to my places in Savannah.