We recently stayed here while we were in town for a Dave Matthews concert at Star Lake and a…read morePirates game. This was the perfect spot! We were 20-30 mins from everything we were visiting! Next time we come to Pittsburgh we are definitely staying here!

One is too generous. There were dirty dishes on the credenza outside the elevator on floor five…read morethat did not move for three days that we stayed there and we alerted front desk staff multiple times. There was also trash by the elevator that was outside the trashcan and ants were crawling on the floor. On the second floor there was a large trash bag that was near the elevator for days. We alerted the front desk staff multiple days. They do not clean your room daily for our comfort and their profit. When asked if somebody could remove dirty wet towels from the room, they said place them in the hall when I asked for new clean towels, we had to hand carry them up to our room. I asked if our trash could be removed and they wanted to give me a trash bag and told me to do it myself. Maybe for my convenience I should only pay every other day to stay in the room. The staff at the front desk were not helpful and disinterested. When my room was cleaned on the day they designated to clean ;my bed was not made and the front desk person asked what day did I arrive? They said housekeeping was still there and they would send somebody to clean the room. The lights by the bed did not work. They did not clean the shower or the on my designated day of cleaning. My concern also was for a gentleman who was a bilateral amputee a wheelchair and how he was going to navigate down the hallway with piles of dirty towels on the floor and bags of trash. This is a hazard. This is the way this hotel is saving money. I paid a high price to stay there and is too generous. Do not stay at this hotel go camping instead you might even bring your own toilet brush.

Book at your own risk. Hotel cancelled reservation 26 hours before our arrival time booked 85 days…read moreprior due to overbooking. If you must book probably do it last minute so they can take your reservation while they destroy another customer's vacation plans made months prior.

My husband and I always stay here when we are visiting family…read more It's clean, staff is friendly, the rooms are huge. There is a gym, indoor pool, daily hot breakfast.....the bathroom and room itself are clean and well stocked. It's always a pleasure to check in here and we look forward to returning all the time!

No smoking. Place reeks of cigarette smoke…read more Filthy. Construction. Room phone doesn't work. Fire alarms going off REPEATEDLY after 11p. WORST night of sleep I've ever had in a hotel.

Our stay was April 9th, 2025 through April 13th, 2025. We were in town from Alabama for my aunt's…read morefuneral. Our original booking was for 4 adults in a 2 queen bed room with a roll in shower. I double checked our booking the night before and saw that it was changed to a 1 King bed room with extra floor space. We never were contacted about a switch. I contacted customer service and Ben was great. He looked up and saw our original reservation and saw where it was switched to the king room with no notes on why. He contacted upper management for us and got the room switched back to a 2 queen bed room. It was not the original roll in shower but thank goodness that was not a necessity. We checked in about 7 pm the night of April 9th. Upon walking up to the desk, the lady mumbled something and I thought she said name. I told her we were checking in and told her our last name. She proceeded to roll her eyes and said "no, hold on one minute" as she continued to scroll on her personal cell phone for about 30 more seconds. She then checked us in and acted like we were inconveniencing her. We went up to our room and noticed that the hotel elevators and halls had a musty smell and were very unkempt. The elevator floor was soft and the tiles were peeling up. It did not feel safe and kept up. When we got to our room we noticed the same musty smell. It was dusty and the floors were also not clean. The microwave looked like it had never been cleaned. We had to wipe off and clean the Keurig machine before we even used it. The dust was thick on top. We had a few ants in the room. The front of the fridge looked like it had never been wiped down. The shower in the bathroom had pink mold growing in the corners. The mirrors still had splatters on them. Surprisingly the toilet was very clean. The toilet paper holder was loose and the bathroom door would not shut all the way. Our bathroom only had 3 sets of towels for 4 people so we had to go to the front desk to ask for more. It was the same lady that checked us in. She rolled her eyes at us again and acted like we were a huge inconvenience. The next day, April 10th, when we got back to the hotel after being gone all day we noticed that our room had not been touched at all. We went down to the front desk and this time it was a different lady. We told her that our room hadn't been serviced at all that day. She checked the notes and the cleaning lady said that we had the "do not disturb" sign up at 9:30 am and 1:30pm. We did have the sign up at 9:30 am because we were still there but we left at 10:30 am and took the sign off the door so we could make sure it got cleaned. The lady at the counter was apologetic and said she would make a note to make sure our room was serviced the next day. She gave us a set of 4 clean towels, trash bags, toilet paper and tissues just so we could make it through the night. The next morning we were still getting ready when the cleaning lady came to the door. I told her we would be about 30 more minutes and we would be out for her to clean. She told me that she might make it back, she might not because she had other things she needed to do. I told her that we were not serviced the day before and that we needed to be serviced today. Another cleaning lady overheard our conversation and told her that it was on her list and that she needed to get it done because it was her job. As we were leaving we saw the second cleaning lady and she said that she had just got done with her last room so she was going to go ahead and get our room clean so she can make sure it gets done. Our whole stay here we never had any of our coffee bar items replaced. They never emptied our ice bucket or left a new bag for it. The walls were very thin and you could hear talking, doors slamming, tv's playing, water running, toilets flushing. The manager of the hotel was holding business in the middle of the lobby every morning. The workers all stood around and acted like we were in the way as we were trying to leave. One was even laying out on the couch of the lobby playing on his phone as they were conducting business and talking about schedules. The one person to ever say good morning or greet us was the lady setting out breakfast on our very last day. We have stayed at many hotels over the years and many Holiday Inn properties. By far this was the worst hotel stay experience and we would recommend never to stay at this hotel.

This was possibly the worst hotel I've ever stayed in. The room had multiple broken floor tiles in…read morethe bathroom, the toilet seat had a permanent stain on it, the bed sheets looked and felt 20 years old as they were thin and pilled, the door over the A/C controls fell off when you touched it, and the "constant on" button on the A/C didn't work so to have background noise we had to go back and forth between heat and A/C. In the common areas, the hallways and lobby, more broken tiles and all of the dining area furniture was either broken down or dirty or both. Finally my daughter was in another room on the same floor and found the same deplorable conditions, but she also was bitten by something in the room in multiple spots. I highly advise against staying at this hotel.

Friendly staff, clean rooms, comfortable beds, great continental breakfast. Only one complaint...we…read moreleft the room at 12:30pm and the housekeeper was on our floor a few doors down. She was working her way up to our room. However, when we came back after 6:30pm, our room was not made up and no clean towels. Other than that, it's nice.

Let me tell yall this, I been here a months and yet I dont think that you could have a better group…read moreof staff. They are understanding as well as hospitable. I know my lady and I sure do appreciate them thruought our stay!!!!

Loud and filthy!!!! Elevator doesn't work, the front entry is strictly for employees to smoke as…read morewell as the guest. Bring a mask if you want to enter building without getting second hand smoke. Almost everything in our rooms was broken.

Jul 22, 2024 Not the Ritz…read more Check-in was a little weird and sketchy. Zero customer focus and zero friendliness . The room was definitely not the Ritz more like Ritz crackers, cheap and adequate. Clean comfortable room, clean comfortable bed, large clean bathroom. Its should be noted that our friends we were visiting in Beaver,PA, were quite concerned thinking there were all sorts of sordid things going on. But there was nothing out of the ordinary. So, we had no expectations, but actually enjoyed relaxing there. All in all was a nice stay.

Excellent service. We were actually booked by another hotel…read morethat was more expensive We had a beautiful suite on the 2nd floor with a king size bed and a jacuzzi. Rm 212.

We stayed here for 5 days. At checkin we were upgraded to a room that dis not accommodate our…read morefamily. The upgraded room when we walked into it smelled musty and of smoke. I could not stay in there. The room provided a large jetted tub and a couch that would not pull out. We went back down to the front desk and asked for a different room because of the smell and because we had our daughter with us who was too tall to sleep on the couch. So after 20 minutes we were able to get the room we reserved originally. Pillows were half pillows. We asked if we could get more and were told by front desk that we had enough. The Hallway carpets were stained. There is one washer and one dryer on the property located on the main floor that requires quarters. We went to the Front desk to ask if we could get change for the laundry facility and were told by the night shift they didn't have quarters however miraculously the morning shift had quarters. Breakfast consisted of pre heated eggs, round sausage patties, white gravy, waffle mix, a few options for cereal, 2% milk, cold biscuits, pre packaged muffins, 2 options for bagels (neither were plain). The eggs and sausage were edible if you smother it in tasteless gravy. Customer service is lacking at this hotel and I would prefer not to stay here again.

If I could give this hotel a 0 star I would…read more We checked in just for a weekend away. Got to the front counter, and the person there was extremely short, but I didn't think much of it. We got to our room and it was filthy. Crumbs and stuff in the air conditioner, stains on the couch, grease marks on the desk, drinks in the fridge, and the pillows were yellow. It was disgusting. There was also dirt marks on the sheets, like someone got into the bed after rolling in the mud. When we called down to the front desk to see if we could have our rooms changed, and the "manager" came down to "inspect" the complaints after saying I was lying over the phone. When she got to my room, she, more or less, told me to get over it. She said that she'd have housekeeping change the sheets, but the yellow pillows were fine, and the filthy couch and air conditioner were fine. I refused to use those pillows, and I still can't believe that she said it was normal to have yellow pillows. I would never suggest this hotel to anyone, between the terrible customer service and nasty rooms, I think this place should be shut down. You're better off going to Home2 suites not far down the road.

We had a wonderful and tasty Father's Day breakfast at the Rochester hotel. We all loved what we…read morehad and our waitress was great! She was a little overwhelmed with everyone that morning...I think she was the only one working for the first part of our meal.

Worst service I've ever experienced. Shady people always staying in the hotel like it's their home…read more Police always there to arrest someone upstairs. The owner is very rude and doesn't care about patrons. The owners wife tries to work behind the bar and help in the restaurant area but she's very very slow and forgetful. Always drug addicts outside as well as staying there. I don't recommend ever going to this place. The menu is very limited and over priced.

Booked a room online. Got to room went to bathroom turned on lights and what do I see ROACHES!!…read moreCalled front desk said we couldn't even get a discount!! NEVER STAYING AT THIS PLACE AGAIN!!

It presents itself clean but it's dirty and smells of cigarettes! Ants in the room. Bedding had…read morecigarette burns. Blow dryer didn't work had to request another one. Door locks were sketchy. Go somewhere else not a good place to stay.

Comfortable extended stay hotel conveniently located and competently run by caring staff. Rooms are…read moreclean, quiet, and equipped with everything you need. Check in was quick and professional. I appreciated Josh at the front desk. I recommend this hotel.

Currently working out of town and in searching for a place to stay during my time out here, some…read moreguys on my job site recommended this hotel. They have a discount through the plant I'm working at that lowers their night down to $70 a night, which is more than i want to spend but on the cheaper end of realistic options, and only a few minute drive to the site. Also, nearby the hotel there is a Walmart, a mall, several restaurants, a drugstore, bank, etc so having all of those things nearby is really convenient. My room is a pretty good size, and what really sold me on staying here is the kitchen area right inside the room. I'm on the road for work, trying to make some money, i want to try and cook my own meals as opposed to getting take out every day. There's a microwave and stovetop in the kitchen for cooking, as well as a toaster and a coffee pot. The cupboards have limited amounts of plates, bowls, silverware, cups as well as cookware. The staff for the most part is incredibly friendly and accommodating, they clean the room for you on a weekly basis, and what i really appreciated was them making the bed for me the way i had it set up, with my own blankets etc from home. I also really appreciate the little snack shack area downstairs that had certain food items and toiletry items for purchase. I wish they had certain other items in there (i really needed a loaf of bread!) but it is a great concept and nice for a quick snack if needed or desired. Overall I'd recommend to anyone staying in the area, especially those staying somewhat long term. Bonus! They are pet friendly for those traveling with their furry family members :)