We celebrated my daughters' bridal shower in the banquet room in the Hilton Garden Inn. The…read morerestaurant that is part of the hotel, Jackson's prepared the food for the event. The food was delicious and plentiful. Beverly, Kaylee, Yvette & Nathan did an awesome job preparing room and attending to our guests. Top notch service. I highly recommend this venue for upcoming events. A+. Thank you Hilton Garden Inn & Jackson's for making my daughters day memorable.

4.5/5 Beautiful hotel outside of Pittsburgh. It's about 15 minutes from the airport, 30 mins from…read moreHeinz Stadium. There is a mall a light up from the hotel also which is convenient. Per hotel staff the hotel opened in 2019 so really new. The furniture in the lobby and room is modern. They have a restaurant in the hotel also. We checked in at 12 and our room of choice on our floor of choice was available. Check in was quick and easy. I also was able to use my Hilton app for the digital key which was helpful b/c we left the key in the room on accident as soon as we walked out. 6th floor hallway was very airy and fresh. The King Room w/ Sofa bed was very spacious. Large bathroom with walk in shower, no tub! Just how we like it. Long vanity in the bathroom and wide mirror. Also full length mirror in the room. Our room looked out to some type of mill and one of the rivers but at night it looked like a view of a city with all the pretty lights but it really was just the factory. Bed was comfortable to Hilton standards and there was more than enough outlets and USB ports available for our electronics. Only con was that housekeeping must have forgotten to grab the trash as there were used q-tips in the bathroom bin. All and all I would definitely stay here again if need be!

Book at your own risk. Hotel cancelled reservation 26 hours before our arrival time booked 85 days…read moreprior due to overbooking. If you must book probably do it last minute so they can take your reservation while they destroy another customer's vacation plans made months prior.

My husband and I always stay here when we are visiting family…read more It's clean, staff is friendly, the rooms are huge. There is a gym, indoor pool, daily hot breakfast.....the bathroom and room itself are clean and well stocked. It's always a pleasure to check in here and we look forward to returning all the time!

No smoking. Place reeks of cigarette smoke…read more Filthy. Construction. Room phone doesn't work. Fire alarms going off REPEATEDLY after 11p. WORST night of sleep I've ever had in a hotel.

Our stay was April 9th, 2025 through April 13th, 2025. We were in town from Alabama for my aunt's…read morefuneral. Our original booking was for 4 adults in a 2 queen bed room with a roll in shower. I double checked our booking the night before and saw that it was changed to a 1 King bed room with extra floor space. We never were contacted about a switch. I contacted customer service and Ben was great. He looked up and saw our original reservation and saw where it was switched to the king room with no notes on why. He contacted upper management for us and got the room switched back to a 2 queen bed room. It was not the original roll in shower but thank goodness that was not a necessity. We checked in about 7 pm the night of April 9th. Upon walking up to the desk, the lady mumbled something and I thought she said name. I told her we were checking in and told her our last name. She proceeded to roll her eyes and said "no, hold on one minute" as she continued to scroll on her personal cell phone for about 30 more seconds. She then checked us in and acted like we were inconveniencing her. We went up to our room and noticed that the hotel elevators and halls had a musty smell and were very unkempt. The elevator floor was soft and the tiles were peeling up. It did not feel safe and kept up. When we got to our room we noticed the same musty smell. It was dusty and the floors were also not clean. The microwave looked like it had never been cleaned. We had to wipe off and clean the Keurig machine before we even used it. The dust was thick on top. We had a few ants in the room. The front of the fridge looked like it had never been wiped down. The shower in the bathroom had pink mold growing in the corners. The mirrors still had splatters on them. Surprisingly the toilet was very clean. The toilet paper holder was loose and the bathroom door would not shut all the way. Our bathroom only had 3 sets of towels for 4 people so we had to go to the front desk to ask for more. It was the same lady that checked us in. She rolled her eyes at us again and acted like we were a huge inconvenience. The next day, April 10th, when we got back to the hotel after being gone all day we noticed that our room had not been touched at all. We went down to the front desk and this time it was a different lady. We told her that our room hadn't been serviced at all that day. She checked the notes and the cleaning lady said that we had the "do not disturb" sign up at 9:30 am and 1:30pm. We did have the sign up at 9:30 am because we were still there but we left at 10:30 am and took the sign off the door so we could make sure it got cleaned. The lady at the counter was apologetic and said she would make a note to make sure our room was serviced the next day. She gave us a set of 4 clean towels, trash bags, toilet paper and tissues just so we could make it through the night. The next morning we were still getting ready when the cleaning lady came to the door. I told her we would be about 30 more minutes and we would be out for her to clean. She told me that she might make it back, she might not because she had other things she needed to do. I told her that we were not serviced the day before and that we needed to be serviced today. Another cleaning lady overheard our conversation and told her that it was on her list and that she needed to get it done because it was her job. As we were leaving we saw the second cleaning lady and she said that she had just got done with her last room so she was going to go ahead and get our room clean so she can make sure it gets done. Our whole stay here we never had any of our coffee bar items replaced. They never emptied our ice bucket or left a new bag for it. The walls were very thin and you could hear talking, doors slamming, tv's playing, water running, toilets flushing. The manager of the hotel was holding business in the middle of the lobby every morning. The workers all stood around and acted like we were in the way as we were trying to leave. One was even laying out on the couch of the lobby playing on his phone as they were conducting business and talking about schedules. The one person to ever say good morning or greet us was the lady setting out breakfast on our very last day. We have stayed at many hotels over the years and many Holiday Inn properties. By far this was the worst hotel stay experience and we would recommend never to stay at this hotel.

I stayed here last year and didn't have the greatest experience, but I decided to give it another…read moretry since it was the closest Marriott property to my location. The hotel is in a great spot, offering easy access to the interstate as well as many restaurants and shopping options. However, getting there can be a bit tricky, as the only turn into the property is about a block away, requiring navigation through the parking lots of several other businesses. I used mobile check-in, so I never had the opportunity to interact with the hotel staff. Reaching my assigned room was a bit of a challenge since maintenance chose to shut down the only elevator during peak check-in hours. Given that they appeared to be working on the elevator's tile floor, it didn't seem like an emergency and could have been scheduled for another time during the day. The room was modern, as the hotel had undergone a remodel within the past year or two. While the standard room was a bit small, it was still comfortable. Room cleanliness--my pet peeve--was okay. It was good enough not to warrant a complaint but certainly not an above-and-beyond effort. Overall, it was an average stay and an average experience.

Lower end Fairfield experience. Common areas are unkept. Breakfast is substandard. Pool area was…read morenot serviced. Plenty of free parking. I might look for other options in area.

We came in on a Thusday, and stayed two nights. Service was prompt and courteous, and the room had…read moreboth an refrigerator and a microwave. We had hoped for two queen beds, but they only had the one king. Still, the room was very nice, clean and well appointed. The pool and free hot breakfast made a real deal for us, a family of three. My daughter slept on an inflatable bed that we brought along. Pool was shallow, but they had plenty of towels, and a very nice, small exercise room. They even were kind enough to allow us a late check out, since I had some car troubles. Bottom line: One of the better hotels in the Monaca area. I would stay there again, anytime.

This was possibly the worst hotel I've ever stayed in. The room had multiple broken floor tiles in…read morethe bathroom, the toilet seat had a permanent stain on it, the bed sheets looked and felt 20 years old as they were thin and pilled, the door over the A/C controls fell off when you touched it, and the "constant on" button on the A/C didn't work so to have background noise we had to go back and forth between heat and A/C. In the common areas, the hallways and lobby, more broken tiles and all of the dining area furniture was either broken down or dirty or both. Finally my daughter was in another room on the same floor and found the same deplorable conditions, but she also was bitten by something in the room in multiple spots. I highly advise against staying at this hotel.

Let me tell yall this, I been here a months and yet I dont think that you could have a better group…read moreof staff. They are understanding as well as hospitable. I know my lady and I sure do appreciate them thruought our stay!!!!

Loud and filthy!!!! Elevator doesn't work, the front entry is strictly for employees to smoke as…read morewell as the guest. Bring a mask if you want to enter building without getting second hand smoke. Almost everything in our rooms was broken.

We stayed here for 5 days. At checkin we were upgraded to a room that dis not accommodate our…read morefamily. The upgraded room when we walked into it smelled musty and of smoke. I could not stay in there. The room provided a large jetted tub and a couch that would not pull out. We went back down to the front desk and asked for a different room because of the smell and because we had our daughter with us who was too tall to sleep on the couch. So after 20 minutes we were able to get the room we reserved originally. Pillows were half pillows. We asked if we could get more and were told by front desk that we had enough. The Hallway carpets were stained. There is one washer and one dryer on the property located on the main floor that requires quarters. We went to the Front desk to ask if we could get change for the laundry facility and were told by the night shift they didn't have quarters however miraculously the morning shift had quarters. Breakfast consisted of pre heated eggs, round sausage patties, white gravy, waffle mix, a few options for cereal, 2% milk, cold biscuits, pre packaged muffins, 2 options for bagels (neither were plain). The eggs and sausage were edible if you smother it in tasteless gravy. Customer service is lacking at this hotel and I would prefer not to stay here again.

If I could give this hotel a 0 star I would…read more We checked in just for a weekend away. Got to the front counter, and the person there was extremely short, but I didn't think much of it. We got to our room and it was filthy. Crumbs and stuff in the air conditioner, stains on the couch, grease marks on the desk, drinks in the fridge, and the pillows were yellow. It was disgusting. There was also dirt marks on the sheets, like someone got into the bed after rolling in the mud. When we called down to the front desk to see if we could have our rooms changed, and the "manager" came down to "inspect" the complaints after saying I was lying over the phone. When she got to my room, she, more or less, told me to get over it. She said that she'd have housekeeping change the sheets, but the yellow pillows were fine, and the filthy couch and air conditioner were fine. I refused to use those pillows, and I still can't believe that she said it was normal to have yellow pillows. I would never suggest this hotel to anyone, between the terrible customer service and nasty rooms, I think this place should be shut down. You're better off going to Home2 suites not far down the road.

We had a wonderful and tasty Father's Day breakfast at the Rochester hotel. We all loved what we…read morehad and our waitress was great! She was a little overwhelmed with everyone that morning...I think she was the only one working for the first part of our meal.

Worst service I've ever experienced. Shady people always staying in the hotel like it's their home…read more Police always there to arrest someone upstairs. The owner is very rude and doesn't care about patrons. The owners wife tries to work behind the bar and help in the restaurant area but she's very very slow and forgetful. Always drug addicts outside as well as staying there. I don't recommend ever going to this place. The menu is very limited and over priced.

It presents itself clean but it's dirty and smells of cigarettes! Ants in the room. Bedding had…read morecigarette burns. Blow dryer didn't work had to request another one. Door locks were sketchy. Go somewhere else not a good place to stay.

Spent one night at this location after a 4.5 hour drive from Maryland. Based upon some reviews I…read moreread, i decided to give it a try with my family.... First the positives: 1.It is clean. We could smell the cleaning solution used to clean the bathroom. The room was clean. No doubt. 2. Had a little fridge and microwave. These came in handy, as I was travelling with 2 kids. Now, the negatives: 1. If you want a peaceful sleep, you won't get it here. The doors to the rooms don't have resistance, so they just slam every time they close. The bell downstairs can be heard throughout everytime the office door is opened. 2. The beds are double size, not queens. As a family of 4 sleeping with kids (especially a toddler), a little more space would be appreciated. 3. After getting barely 3 hours of sleep, i was looking forward to a cup of complimentary coffee. It looked like dirt water. I didn't even bother to drink it. Resistance springs on hotel doors, a quieter bell, modern sized beds, and decent coffee for the rooms.

Comfortable extended stay hotel conveniently located and competently run by caring staff. Rooms are…read moreclean, quiet, and equipped with everything you need. Check in was quick and professional. I appreciated Josh at the front desk. I recommend this hotel.

Currently working out of town and in searching for a place to stay during my time out here, some…read moreguys on my job site recommended this hotel. They have a discount through the plant I'm working at that lowers their night down to $70 a night, which is more than i want to spend but on the cheaper end of realistic options, and only a few minute drive to the site. Also, nearby the hotel there is a Walmart, a mall, several restaurants, a drugstore, bank, etc so having all of those things nearby is really convenient. My room is a pretty good size, and what really sold me on staying here is the kitchen area right inside the room. I'm on the road for work, trying to make some money, i want to try and cook my own meals as opposed to getting take out every day. There's a microwave and stovetop in the kitchen for cooking, as well as a toaster and a coffee pot. The cupboards have limited amounts of plates, bowls, silverware, cups as well as cookware. The staff for the most part is incredibly friendly and accommodating, they clean the room for you on a weekly basis, and what i really appreciated was them making the bed for me the way i had it set up, with my own blankets etc from home. I also really appreciate the little snack shack area downstairs that had certain food items and toiletry items for purchase. I wish they had certain other items in there (i really needed a loaf of bread!) but it is a great concept and nice for a quick snack if needed or desired. Overall I'd recommend to anyone staying in the area, especially those staying somewhat long term. Bonus! They are pet friendly for those traveling with their furry family members :)