I had an appointment for deep cleaning. The staff was very helpful. Seema helped me get ready for the hygienist. Then Dr. Patel came in and administered all the shots in my mouth to make it numb. He is always very polite. Today he was also apologetic that he would be giving me so many shots which was fine. Then Ms. Cathy came in to do the deep cleaning. She did a very thorough job. She also gave me instructions on how to take care of my teeth. It was all a very professional and caring experience. Thank you! read more

Update*** I was under the impression that the balance I owed was $261 They said my insurance would cover the rest. I'm now getting billed almost 3k worth of stuff I signed all the paper work and did what I needed to do when I went back recently to pay the remainder of what I owed they said my balance was 1.6k I was like no it should be the $200 now. Since I made a small payment. This month I received a letter saying I owe almost 3k. Don't get me wrong the doctors are great but I'm confused on the billing. Then I found out my root canal was a failure since there was an area not secured with the cement they put down there so now I'm having to get the root canal redone since there was a small area where bacteria grew I told them I wanted to get that tooth extracted they said no the tooth could be saved with a root canal! read more

I have spoke with your office manager of the day twice since my Aug 26th comments. Both times I was told refund would be given within 24 hours. As of today still have not received a refund. Not surprised, folks please avoid this office...... read more

I had a great experience. The staff is very professional and kind. I had a big laugh with, I believe the young ladies name was, Jordan. I was very nervous but the staff made me feel so comfortable. Thank you guys! read more

i went in to see about removing two teeth . i saw i guess regular dentist. i needed a oral surgeon to remove the crown that broke off. he said that i would have to wait for the oral surgeon then it determined for the surgeon whether it would be done next week or not. he could do nothing and was aggrevated cause i told them what i needed. now to find a oral surgeon. read more

Absolute trash bag of an organization. Waited two months for them to submit the follow on care request to the VA. Patricia and those in the front office literally never answer the phone or return calls. Stay as far away from them as you can! read more

I would not recommend this company for dental services. I have tried to contact them about a specific issue that they recommended that I needed extra work done to send it to my provider/insurance so I can get it covered several times I've repeatedly tried to reach out to them to do this continuous work and there's always an excuse. There's also issues with the front desk, ladies. I'm not specific on which one but one gave me some serious attitude that I genuinely did not like as a client and customer I felt like I was not being taken care of just be in regards of their customer service. I wouldn't say their work is terrible. I've got my teeth pulled out from them Wisdom teeth, specifically, and the subcontractor/orthopedic surgeon that they had did a great job during the surgery, but the people that work, there are just genuinely not good in my eyes for me at least I will not be going back to these people to work with them because of the hard hardness to reach him and the attitude that the manager has as well is just absolutely terrible Very frustrating and disappointing. If I was the boss of this company, I would be very upset at The at the manager in as well at the front desk, lady answer the phone calls terrible service from the head of staff. Ortho person that doesn't work there that just goes there at the end of the month I give him Five star. and as well to add to that, the manager, as I was leaving, my surgery, asked me if I wanted to " Throw $30" And I asked her for what, and she said it was for a solution for my wisdom teeth to rinse and clean them. Which I at the time asked her if that was included in the prescription that she sent from to the pharmacy for me to pick up. and she said no, the pharmacy doesn't have it so I went ahead and purchased it. Got to my pharmacy and excruciating pain after and not having to spend extra money and the bottle that she sold me that she wanted me to throw $30 on I already have so now I have an extra bottle I'm not gonna do anything with and I called her back and asked for a refund and she said it's gonna take up to six weeks and if I don't get it up to six weeks then I'll get a check in the mail Like what. Like I get it, you're trying to make the business money, but it has a customer if I ask you if I Already I'm gonna have to pay for it at the pharmacy Then why would I buy another one from y'all just cause y'all wanna make some money doesn't mean I want to throw away money! read more

Today was my first time coming here and everyone was so nice and through. I had a pleasant experience from the moment I checked in, the lady doing the X-rays were great, Cathy the hygienist was amazing and the dentist. I liked the fact that he took the time to explain everything to me and answered all my questions. read more

Had a great visit, especially like the hygienist Kathy, staff was all nice. Dental work was great and they did a good job explaining things. read more

My family has been going to this office for nearly 8 years. But there have been many changes in negative ways. Especially the management is horrible with the knowledge of insurance and with the patient services. Only have more stars because of the confident oral hygienists. read more

NEVER TRUST THIS PLACE! I was bullied & abused while in their office for my cleaning. This nightmare has only continued with 6 more months of financial harassment for fraudulent billing. I have been told MULTIPLE times that it has been taken care of and not to worry about the incessant bills, calls and emails that I keep receiving. Each time, I reach out to the office and continue to receive the same response of "it's taken care of" and not to worry. THEY took too many films. THEY insisted I have a full exam when I only scheduled a cleaning. THEY promised I would not receive bills for what was supposed to he a a routine cleaning. How does that equate to me owing them $400?!? I feel sorry for every patient that walks through their doors! What a nightmare! read more

Went for a simple dental cleaning! Dental hygienist found tartar on a few teeth (Shocking). Wanted to charge me $600 over my pre-existing dental coverage for a deep clean. Waited well over an hour to see the dentist, who had no concern about the condition of my teeth. They ultimately refused to clean my teeth unless I paid the $600 charge for the deep cleaning. read more

This place is horrible. I am a veteran and the VA sent me here for dental care. I had to drive to their location just to make an appt. When calling you get sent to a call center that does not set up appts for the VA. Finally got an appt went, they did 18 xrays. The dentist said the info would be sent to the VA community care that same day. Now a moth later they have not sent the files even after the va has requested them a number of time. I have been trying to call and just get transferred to the fairfield dental call center. The VA now will be making a referral to a better dental office. Its shameful how this place treats American Veterans. read more

The dental staff is GREAT. Very helpful and knowledgeable. The Administration side is ATROCIOUS. They have 2 phone systems built one on top of the other so you must sit through one saying you are leaving a voicemail and then you go through another completely different system. The staff does not return calls for scheduling appointments or for insurance authorization regardless of how many times you call. Beyond disappointment especially since it was for emergency care and I have been waiting since the end of AUGUST read more

My husband has been going here for dental work and a dental implant and has been suffering since he started. The staff are always making errors with his teeth causing him pain and requiring him to come back, he is currently at an urgent care because the dentist who he has calling since last week is out of the country. The dentist is supposed to offer you relief and They appear to be making matters worse. Getting prescriptions sent to the pharmacy after an 8 Am appointment is a nightmare because he still isn't able to get his medication until 2pm (because the haven't sent it over) , only To find out the medication doesn't work. 0 stars if I could. I wouldn't even let them give me a dental Exam here. read more

I'm going to give him a three and I haven't even been there yet for my appointment. I've been in the past and it was easy to make an appointment. This time I think I spoke to somebody overseas that sounded like they were reading from a script. I was working. I didn't have time for that. It really was irritating. I'm not even sure if I have an appointment now. I finally just said thank you and goodbye. It's ridiculous that they're trying to upsell You when you're making an appointment asking if you have any other family members that need to come in or anybody that needs to come in for orthodontics when you just want one appointment to get your freaking tooth fixed. It's not like I'm making an appointment for a pedicure, it's not exactly something that's pleasant. And when I'm in a hurry I don't have time for their stupid scripts. I hope someone reads this and changes that and moves it back to the United States. Or if it is here and she just happen to have an Indian accent. I hope they stop the script crap. And if I have an unpleasant experience there when I do have my appointment, I will be coming back here to change this three to a one one. I'm already extremely irritated with these people. read more

Went in for a quote and they out price them self for work to be done.They bill my insurance late year in. Insurance claim denied for x-rays. I also did call the office and they it would be taken care of. They sent it in for collection though Transworld Systems.I did pay the bill, unreluctantly became they waited. read more

Thank you for the wonderful cleaning, Rachel. I appreciate your care and concern in explaining why each task was needed. And Dr. Patel was also very informative as he walked me through the procedures. Thank you so much! read more

When I first changed to these guys like 10 years ago I was a little concerned that I was going to get the same treatment I had for my previous dentist. I must say I was pleasantly surprised. These guys were top notch. I highly recommend them to anyone in the area. read more

Went in to have my teeth cleaned and fluoride treatment by the assistant who has been assigned to me for a while. She always does a great job. The office staff is pretty good. read more

Being considerate of your patients appointment time schedule. Why call and give me an appointment, I take off work to attend the appointment on TIME! Then you tell me when I arrive we can't complete the job today. This is unacceptable. This has happen twice to me. We are leaving this dentist office. My family and I will take our business elsewhere. read more

I was referred by the VA for dental care. I was not pleased with my cleaning. I, by all means, gave them a chance to redeem themselves and they could care less. Needless to say I will not be back to this location ever again. The first time I was displeased with my first cleaning and then I was scheduled to have a deep cleaning and it was just as bad so obviously the same hygienist does not care. She does not go out of her way to actually do a thorough cleaning. I thought the first time it was just an off day and that the deep cleaning would be done correctly. I will be following up with more reviews on this establishment. I don't have any complaints about the dr's just the hygienist. I do not recommend to get a cleaning at this dental office. read more

Made an appointment for my girlfriend and I 2 months in advance, confirmed twice that they would take her insurance and then 90 minutes before the scheduled appointment they cancelled her appointment because they "don't take her insurance." All of this after making sure they took it because we were taking time off work. Unacceptable! read more

I have been coming here for dental work ranging from cleanings, to crowns, to having an implant completed. The nursing staff and Dr. Patel do a tremendous job of making sure the patient is comfortable and informed on the treatment given. The quality of work is excellent and I have not had any issues with any of the work they have performed on me. They are flexible, punctual, and polite. Great work and great staff. read more

So far my Experience has been, on my first appointment they scheduled me for 7:30 a.m. they don't open until 8, then everyone including the doctor was late that day, I called before hand to let them know it was for a consult on dental surgery, no surgeon was available that day so had to go back two weeks later and guess what, I was not on the Schedule, but they did have a Surgeon that day, and they got me in, the procedure was done that day, I was told that the stitches would dissolve, three weeks later and they are bothering the heck out of me, but I can not get in touch with the office to have them removed. I keep calling get the answering service and a promise of a call back, so far this is day two of waiting on a call. read more

Used them on and off for quite a few years. Dentists and hygienists frequently change. Most recent work I had done was having a root canal redone. Six months after the reworked root canal the gum area was still sore. I told the dentist and he said that was normal. I know it is not normal so I went to a different dentist. Had it totally taken out and sent samples off a lab. There was a LOT of really bad bacteria growing in the root canal. My new dentist was surprised how bad it was. So will not use them ever again. I know from the past that if there is an overpayment they don't tell you or refund you until you come back in for another appointment. Since I will not be going back I phoned to see if I had a balance on my account. I was told I have $31 credit due to me. She said she would get the office manager to phone me back. That was several weeks ago. I've phoned twice since then to talk with the manager and had to leave my number for a call back. Three phone calls and still no reply. I will go by the office next. I would highly recommend finding a better dentist office. read more

Run from this place. Not only are they a scam by trying to up sale services, but they're also terrible with acounts receivable. After 1 visit with me and my daughter, I have been getting a bill for an outstanding balance that was paid by our insurance. This is not a remaining balance or anything like that. Its this company trying to double bill. My wife and I called this company to discussed this. There billing person also agreed and said they would resolve this, but we are still getting these bills. We are now almost 1yr later and these notices are still coming. To add more salt on the wound, all the dental work they wanted me to buy was not needed nor nessecary. I got a second opinion. My current doctor said this place was known as a scam. I am sure there are good people that work there but there are several other dental office out there. Do your research. read more

Very unprofessional care to my daughter, throwing a fit like they are a child which shows no professional character, and have us waiting in the room while everyone walks around and we are not giving any information on what is going on, they are not careful and hurt my daughter by forcing a filer in between her teeth to make it fit and cut her gums making her bleed and claiming it's normal when it's not. read more

i waited for an hour and still didn't manage to go in for a basic teeth cleaning. I had to cancel the appointment and walked out. it was the worst experience ever. read more

I had to change dental providers and found Fairfield Dental Care. After reading various unflattering reviews, I decided to give it a go anyway. I was pleasantly surprised how friendly everyone was. They called and texted me to remind me of my appointment, took me in on time, and my hygienist and dentist were very nice. The only thing I have to ding them on is trying to talk me into extra treaments I do not need, i.e. fluoride treatment, cancer screening but told them I did not need those, and politely declined. Dr. Patel did a crown on one of my molars whereas my previous dentist said I needed a root canal, too. I was able to avoid a root canal thanks to Dr. Patel and my tooth has never been better. read more

Update: No one ever called me back from this establishment. I saw my new dentist and neither the hygienist, nor the dentist said I have gingivitis. The discomfort I was feeling for months ended up being hardened glue, and I felt relief as soon as it was removed. This place seems like a cash grab, and I fell victim. I wish I could give Fairfield Dental a 5 star review. While the staff is nice, they do not communicate well with each other or their patients. I have had nothing but negative experiences from the start, and I only have seen them for about a year. First of all, I have spent thousands of dollars out of my own pocket, and about half of it was not needed on a night guard at the time of my first appointment. My first appointment was for a cleaning, but they failed to tell me that a cleaning would not be performed because they needed to look at my teeth first. Once X-ray's were complete, they told me I would need a root canal performed for one of my teeth that I had issues with. I said okay no problem. So when the time came for my actual teeth cleaning they told me I wouldn't be able to get my teeth cleaned until I had my root canal done. This is visit number 2 that was wasted. So I have my root canal done at an endodontist office which was great, no complaints. I go back here for my cleaning for them to tell me that I was scheduled for a gingivitis cleaning, and the gingivitis hygienist was not available. 1- I have never been told I have gingivitis, and 2- why would you schedule someone for an appointment and not have the staff available? So I again had to make another appointment, and by this time my crown was to be in from the third party company they use. 3 weeks later, the day before my appointment they call to tell me that the company did not receive my crown molding, so my appointment would have to be pushed back another month. At this point I'm frustrated because I've spent all this wasted time away from work and money. They do X-ray's on my teeth again for the root canal, and Beth in the front office tells me that my insurance wouldn't cover them, but not to worry about it, because they'll take care of it. So I finally go in for my gingivitis cleaning, and they failed to tell me that it wouldn't be covered by insurance, and I would have to schedule another appointment for my regular cleaning. By this time it was October and my first appointment was either March or April. At the time of my root canal diagnosis, they told me it was important to have my crown put on ASAP because of harmful bacteria, and this was my first root canal, so I was terrified. My tooth never healed properly, and it is still tender even when I'm not doing anything, so I was looking forward to my cleaning tomorrow so that I could mention it. I received a call today from Katherine that my account was locked due to nonpayment and have been sent to collections, and I had to pay before my visit tomorrow, but she could not tell me what it was for. I'm sorry what?!?! I told her it was for the X-rays that were done from the root canal and that Beth said she would take care of it. She then put me on hold to look at the notes left from her boss. She comes back and says the notes state it is a "balance from terminated insurance." She tells me that her boss can call me in the morning to go over what exactly that means, and in return I asked her to cancel my appointment. I have never once been rude or a Karen to anyone at this establishment even though they've given me several reasons to. In fact they are rude for this kind of behavior. I'm not sure what kind of business they are running, but in my eyes it's poor, and they have treated me poor as well. I wouldn't recommend anyone here. read more

Dr. Patel and Hygienist Cathy are great! No complains about that. But the handling of insurance to orthodontic services needs to be more proactive. My daughter has two insurances for her orthodontics treatment. The 1st one paid bills after one year of the services, while the 2nd one still has not paid anything yet, while now she is almost done with braces. The 2nd insurance told me that once the dental office gave needed info, the payment would catch up. I am still waiting..... read more

Definitely do NOT recommend this place. I went in to have one of my wisdom teeth removed and was talked into having all 4 removed, didnt want to charge it to my card so I just paid in cash. The day of my appointment I'm paying the receptionist and was told that I would need to go and get my own change cause they don't have any petty cash which I thought was kinda odd but I left and got a 20$ broken down go to the back and was under the assumption that I would be put under for the removal and that was not the case so I told them I just want the one tooth that was bothering me removed and just charge me for just that one when I was done the receptionist told me that they had immediately deposited my cash because they have been robbed so many times that they feel vulnerable keeping any type of money on hand, which was very discerning to say the least, but that they were not able to give me my refund that I had just paid them 30 minutes prior and that I would have to wait up to six weeks for them to mail me a check it has been now two months no Check can't get a call back or any answers from anyone when I did call and asked was talking to very rudely in a way that was like oh what you want your money back and oh we're only gonna give you half of my original $1500 paidthis place is absolute trash read more

If I could give a zero star review I would because this place is terrible. I had my first cleaning and it was good in July 2021. But then it went downhill from there. In November they said they couldn't see me and then they rescheduled me for December and then in December they couldn't see me until February. I have a flexible schedule so this is super weird. And then they gave me a call saying that they lost my records from July...how does that even happen??? And then today I went in for a cleaning and they said that they couldn't clean my teeth because I'm pregnant?! How does that work?! Pregnant people get their teeth cleaned all the time! Anyways DONT GO HERE! Ridiculous costumer service. read more

I ordered retainers that I was told would take approximately three weeks to arrive. Many weeks went by without any word from Fairfield. I tried calling and either coulnd't get through or the customer service person was no help. I work close by so I made a trip during my lunch hour. The retainers were not in, but they said they would call me. A couple more weeks go by, still no word. So I made a second trip. Still no retainers. My husband began to call on my behalf. FOUR MONTHS LATER, my retainers arrive. In all this time, the one set of retainers I had were broken which I told them about. Now I am getting a bill for $65 for an expedited delivery fee for the retainers?? Really?? The fee was never discussed with us, we didn't know about it until after the fact. And expedited? Seriously? I waited FOUR MONTHS!! I have changed dentists and have no plans to pay this ridiculous fee. read more

I am not sure about the negative reviews on here. I have had nothing but positive experiences with Fairfield Dental Care. I have had many crown procedures, a couple with a root canal, most without (which is a huge cost savings). Dr. Patel is a really nice dentist and he is very good at what he does. He makes sure you feel no pain. He takes great pride in his work. The support staff here is also great. They make you feel as comfortable as you can be while you are in the chair. From the front desk to the chair in only a few minutes. This place has treated me with respect and makes sure I am well cared for. I will continue to give them my business. read more

I have been to this location for several years with good results. For the last 2 yeas, I have complied with the covid rules with a smile on my face. Today, they are still requiring a mask to sit in an empty waiting room only to remove the mask and open my mouth in the chair. I am done complying with these mandates and won't return until they are lifted. The urgent care by house, our orthodontist and dermatologist don't require masks. Happy to return in the future, but will find a new dentist until then. read more

I have been a regular patient at Fairfield Dental Care for about 20 years. I have had excellent care. Both Dr. Patel and Cathy, my dental hygienist, does a great job. I could not be happier with the care they that they have provided for me. read more

Beware the incompetent staff at this office! Failed to properly submit insurance claim - which needed additional information. Failed to return my phone calls or respond to my letters in which I gave them copies of the EOB stating what they needed to do. I paid my correct co-pay the date of service. Two years of ignoring me pass, and now they've turned my account over to a collection agency. There's more to a quality dental office than dental skills - AVOID THIS INCOMPETENT OFFICE, or you may suffer the same fate as I. read more

Just went in to check in for an appointment. Very rude male stayed he had emailed and sent forms via email and text. Doesn't have my email address and never got a text. Showed him the text thread just confirming the appointment today at 9:30. He said well all I can tell you is that I sent it. Mind you same guy called yesterday to verify insurance. No mention of any forms. I walked out and called and left a message for a manager or Dr. Patel to contact me. My wife and I have been coming here for many years and I will never come back with a business that wants my money to treated with such disrespect. read more