Uodate your hours please! I droce over and arrived at the door at 5:26 pm and the door was bolted locked with a gentleman sitting behind the counter waving at me saying that the store is closed. The hours on Google says till 6 PM. Told me to come back tomorrow. I was just going to drop off a payment by check but this gentleman didn't want to take it. If the place sincerely closes at 5:30 or earlier then please update the hours online so that people aren't wasting their time driving over. read more

So I make a reservation more than a week in advance... arrive on the scheduled date at 0800 just to be told that the vehicle that was promised and paid for (with a reservation fee of $50) is not available and that I would have to wait till the person who had rented it yesterday (and promised to bring it in yesterday but didn't) brings it in. Ironically the same thing happened to the next guy that was behind me in line, like if it's scripted or something After telling them I'm not waiting for someone to wake up, shower, eat their breakfast and then decide to bring the rental in, I requested that they change my reserved rental for something available (which of course was smaller than what I had requested). After using the vehicle and returning it I was told the rental was $79.99 and was charged over $90, when asked I was told "taxes". Are you kidding me ... taxes ... was my response and of course I got the whole hidden $5.00 rental fee and other hidden fees like I was paying for my cel phone bill or something... Needless to say I will not be utilizing their services again. read more

They are crooks!!! DO NOT RENT FROM THIS COMPANY! Bad business people! If you use a debit card they hold $500 of your funds to be used to pay for the rental or you can pay cash for the rental. I paid cash and they told me 3-7 business for the money to be refunded to my account. MY MONEY WAS NEVER RETURNED! Then Trevor gonna have the nerve to tell me they did there part. LIES! After 7 full days I did a three way call with my bank and the Fairmounts demon manager TREVOR tried to tell me and my bank that they didn't charge my account. My bank told him IT IS CHARGED ON HER ACCOUNT. They are liars. They will also overcharge you for your rental if your not careful. They tried to charge me an extra $200! DO YOUR OWN MATH AND DONT TRUST THEM. DO NOT DO BUSINESS WITH THEM! They are the absolute WORST. read more

My experience was with renting a Penske truck, and it was set up through Penske. This particular location did not answer their phone but nevertheless, the truck was ready for us, we were out the door and in the truck (12') within minutes and the pickup experience was very good. We did an after hours drop off using their drop box, and they processed it immediately the next morning. I don't know if the whole experience would be different renting directly from them, but the service at their end, other than not picking up the phone when we wanted to change the pick-up time, was good. read more

Zero stars ! This company is not what it use to be . We reserved a cargo van upon my reservation we stated that I would have to pick up at 11am . Upon arrival I was told that my reservation was canceled because we were not there at 8 am for pickup. When I specified pick up at 11 AM. You better off going to budget for your rental needs. Helpful there Not stay away !manager also rude rude rude rude no help just saying . read more

Horrible customer service practices!!!!! They will lie to you about what time you can pick up the rental, they suggest between 8 - 9 am because the rental you want may be taken. When you decide that Ok, I'll take my chances and come in later, their response is you can not decide the time we only rent between 8 - 9 am, we're keeping your deposit. Mind you, I received nothing in writing regarding these so called rules that I agreed to. Stick with Budget, Enterprise, and other legitimate companies that are not out to make a quick buck off of unsuspecting customers. read more

There service is terrible. I reserved a car online and the website didn't mention that I had to have the car from Saturday to Tuesday. When I got there they didn't mention this rule of customers having to rent a car for the entire Labor Day weekend and waited until I was about to purchase to up sale me on there holiday weekend purchase rule. They ruined my labor day weekend. I'm very disappointed. read more

Great experience. My sister and I are moving out for the first time and the manager Trevor and his teammate Nancy were a blessing in the usual arduous move out process. Highly professional operation, very clean and thorough especially now during the pandemic. If you want a seamless, professional process with vans/trucks in excellent condition for an affordable price, def go to Fairmount. read more

Rented a car for a week, great staff very friendly the price is very reasonable definitely would recommend renting a car here rather than the big Enterprise or budget read more

We have used this service for many years & now I'm sorry to say beware because they are not servicing their trucks properly! We rented a truck yesterday that put our lives at risk. To start the gas gauge was broken of all things! The signals weren't operating & the latch to hold the door down & safely keep our things in without falling out the truck, would not stay down so we had to put a lock on it while driving to be sure it stayed down. It was very cold & the truck had No Heat!!! But the worse part was the defogger were broken so we had to drive with the windows down in an unexpected snow storm because of the terrible condition the truck was in that shouldn't have been rented to anyone to begin with!! read more

excellent customer service....friendly,courteous....and so helpful. would definitely use again!

What a wonderful local business with a great staff and excellent service. This is not your typical car or truck rental place and is far better than working with the national companies. The employees of Fairmount were incredibly accommodating and gave us exactly what we needed with amazing, friendly and courteous service. The van we rented was very new and in perfect shape. It drove nicely as well. I've used several companies over the years to rent cars and trucks but I have never had such a wonderful experience as I did with Fairmount. I am a big advocate of shopping locally and giving my business to local owners in the community. In this case, it was also a very pleasant experience and I will surely, highly recommend Fairmount to anyone looking for a car, van or truck rental. And of course, they will definitely be getting my repeat business. Five stars for sure!!!!! read more

Geeze where to start, terrible service, terrible trucks and not worth your time. Cheaper and better off getting a Uhal. It all started when I made a call to the company and put a deposit on a 16' truck on a wed before that Friday when I needed the truck. The truck was supposedly held for me. When I walked through the door and met a gentleman named rob this is when it all went down hill. This guy had a better time telling his friend who had just walked in, in front of me about the night he had at a roulette table than to help me. After waiting some time he asked me if I needed help. I then let him know that I put a deposit down on a truck and I'm here to pick it up. He then stated that I had to rent a bigger truck or smaller truck because the truck I put a deposit down was rented. Not only did I have to pay all these fees he did not inform me about I had to pay more for the bigger truck and he could not accommodate the price for me and kept stating they lowered there prices from last year. Now I rented a truck from them last year and the gentleman working there last year accommodated me and I had no hidden fees. Never the less I rented a 24' truck and he had the audacity to tell me I needed to have it back that same night because they were renting it out in the morning. Now when he said this to me he said it in a smug and rude way and added that if I don't have it back by tonight they will charge me and outrageous amount. I truly forgot the number but I was literally ready to just give the keys back to him and walk out but I digress I needed the truck. Furthermore I returned the truck later that night and after a couple of days because I put the deposit down on a card I had to pay a 5 dollar debit card fee and all these other fees he did not mention. The trucks are in terrible condition and literally not worth risking your life over. Do your self a favor and rent somewhere else if you value your time, money and life. read more

I rented an SUV from Fairmount Car rental recently and was happy with the service and quality of the automobile. Rates were good and I will use this company in the future. read more

great place to rent cars. specially for students. amazing rates and less hassles. everytime i book it will be only through Fairmount. awesome fleet ! read more