From the moment we first contacted Inclusive Funeral Care, they treated our family with an…read moreextraordinary level of compassion, professionalism, and humanity during one of the most difficult times of our lives. A few days before my grandfather passed, I reached out to prepare for what we knew was coming. They spoke with me patiently, explained everything clearly, and never once made me feel pressured or overwhelmed. The night before his passing, and again the morning of, I kept them updated as his condition changed. When I finally called to let them know he had passed, they arrived at our home within approximately 45 minutes -- even before hospice arrived to officially pronounce him. Their staff handled my grandfather with such dignity and gentleness that it brought an incredible sense of peace to an otherwise heartbreaking moment. They were calm, respectful, organized, and compassionate not only toward him, but toward our entire family. I especially want to recognize Russ, who was our primary point of contact throughout this process. He truly went above and beyond for our family in every possible way. During an incredibly emotional and stressful time, Russ was patient, responsive, compassionate, and genuinely caring. He took the time to answer questions, explain options honestly, and help us navigate difficult decisions without ever making us feel pressured. His kindness and professionalism made a lasting impact on our family, and I genuinely do not know how we would have managed this process without his guidance and support. What stood out most was their honesty and willingness to truly work with us financially. Instead of upselling unnecessary services, they actively helped us cut costs wherever possible while still ensuring my grandfather was cared for respectfully. They guided us through applying for Social Security funeral assistance, explained every expense transparently, and even arranged a manageable payment plan when funds were tight. In a time where grief can make families vulnerable, Inclusive Funeral Care treated us with integrity, empathy, and kindness. They made an overwhelming process feel manageable and humane, and I will never forget the care they showed our family during such a painful chapter. I am deeply grateful for everything they did for my grandfather and for us.

My daughters lost their mother and I lost my soul mate very suddenly 8 weeks ago. We were…read moredevastated and didn't really know where to turn. One of my daughter's friends has lost her mother and recommended Inclusive Funeral Care. We we sat down with Russ Henrichsen to arrange transport from Glenbrook Hospital for eco-friendly water cremation. He asked if there was particular music my deceased wife enjoyed, to which I replied, the Bonnie Raitt & John Prine version of "Angel from Montgomery." The fact that they asked this question led me to believe that we had chosen wisely. We then had Brooke Benjamin serve as Memorial Celebrant for a Celebration of the Life of Kitty at Chicago Botanic Garden. She met with the family in one extensive 2-hour session that included the daughters, myself, the deceased's brother and sister, asking us questions about our beloved's childhood, family life, hobbies, education, political activism, etc. Even though Brooke had never met my wife, she really extracted her essence.... so much so that 10 people (of the 150 in attendance) asked me "Who was Kitty's friend who ran the ceremony?" Short of resurrecting the dead, the celebration simply could not have been better. Kitty is now in our niche in Graceland Cemetery. Brooke was also very accommodating in allowing us to design our own memorial cards--we fell behind a bit in planning the cards, but things came together at the last minute. If you are looking for funeral directors who present you with a set of options in understandable, plain-English, then Inclusive Funeral Care is for you. Brooke and Russ are really excellent people. They were never heavy handed, allowing us to choose the format of the program. When they offered suggestions we choose not to follow (e.g. having live musicians), there was never any sign of disappointment. I just can not find the words to express how grateful I am to Russ and Brooke at Inclusive Funeral Care.

The Administrative/office staff at Waldheim are extra-ordinary. With the help of Jake at the front…read moredesk, and Gianna to assist me in navigating the difficult task of an appropriate grave memorial I was able to turn this difficult time into a peaceful time. I would give Waldheim a 5 star review, but frankly, the neglected conditions of the cemetery are disturbing. I am saddened by the conditions I view when I visit. But, once again, this is in no means a reflection of the help and caring I received during this sad time. Christina

Poorly kept cemetery. My mothers grave is in a "general care" area and still I receive bills to…read morepay for grave care. Other family graves around my mothers that paid for "endowed care" are kept the same as my mothers. And, that's not saying much! Not very happy with my mothers final resting place.

Beautiful, serene, well landscaped cemetery. It's especially resplendent in Autumn. I can't…read morereally evaluate the value because burials vary so much by region. I came here to honor a veteran to play taps, on Veteran's Day when all cemeteries are looking their best. I was given to believe that it is always well maintained by the family.

Working with this organization has been so difficult. We had great service when we visited and…read moreselected a grave site and made a deposit. Then that person disappeared and would not reply to requests to set a burial date and complete the plaque. After several emails, texts, and two weeks later I was able to find someone who would help us. Also, I was never notified when the remainder of the payment was due. If I had not asked, the date would have passed and I would have been hit with a surcharge. When you are dealing with the loss of a loved one, this is not what you want to have to deal with.

This is my family's funeral home. They are outstanding. They take really good care of you. We had a…read morefuneral the other day and non city construction workers wanted to start tearing up the street during our visitation and one of the employees called the alderman and had it postponed. The place is also very clean and the employees help with everything. Thank you

This review is along time coming. I'm sorry it took so long. My mom passed away last year in…read moreFebruary and they handled her cremation. They were such caring people ,explained all the costsand handled everthing with respect and dignity. Just wanted to say thank you again. Barbara A Miller

I love this place so much that even after I moved out of the area, I still make the trek back to…read moreTower Cleaners! There is only one woman that is always there she is so sweet! She does a great job, never lost anything in the 4 years I have been going there. Does great tailoring, quick and pretty cost-friendly. It's a dip to get down there from the street but not a big deal. Highly recommend it!

I used to live in the building above this cleaners. I took all of my bridesmaids dresses to this…read moreplace. She does such a good job and her prices are so reasonable that even though I have moved to a different neighborhood I still come all the way to her to have my dresses altered. I know she will do a great job so I don't want to take my clothes anywhere else to have them altered!

I received the best service here when I was looking for the headstone I needed. They were so…read morehelpful and very fair in price. It was for the cemetery across the street which I will tell you, they are crooks over there. They wanted to charge me three times what Veteran's charged me for the stone. I was so thankful for their assistance and fairness. I have given them all business since and will continue to do so. I usually only go in for a nice grave marker or signage on the fake flower side. They are very pleasant to say the least.

Do not order flowers from here. I ordered flowers for delivery on a Monday for a birthday and they…read morenever came. I called at night to find out why and left a message to have someone call me back. Did not receive a phone call back. When I called back the next day the person who answered the phone said they were closed on Mondays. How do you advertise on the website that you deliver everyday of the week except Sundays when you are closed on Mondays and have no intention of fulfilling this order. I even received a confirmation saying the flowers would be delivered on Monday. The man just kept blaming the florist website for the mix up. Extremely poor customer service and false advertising.

I was a little hesitant to call after seeing the reviews but I am so glad I did. I spoke with…read moreseveral people and each one was compassionate and supportive. They listened to my questions and walked me through every step making sure I understood everything. I would highly recommend working with them when this service is needed.

I signed a contract and paid for a pre-need 5 years in advance for my mother. It was to be an…read moreimmediate burial with possibly only 2 attending. No viewing yet Moss allowed parties to view. Moss was instructed to bury asap. Instead the burial was delayed 1/2 day and I was cut out of having any input into the time of burial as well as input into what the Pastor Michael Rasicci said about Mom graveside. Perhaps the worst day of my life. I've reported this to the IL Funeral Regulators, investigation underway, as well as Counsel. DO NOT USE THIS FUNERAL HOME. Bryan J. H., CPA

I have been coming here for many years, it used to go by "another" name but they have upgraded…read moresince then. The brightness and absolute cleanliness here is what was needed. The antiquated look is gone, and I was pleasantly surprised that it had been upgraded. I mean, come on, funeral homes can be dark and not the type of place you would consider beautiful, but I will say it has been upgraded all the way. From the entrance all the way to the backdrop of where your loved one will be resting for viewing purposes. Even the cafeteria is upgraded and bright. Something that was needed for many years. My coworker was waked here, and it was a beautiful service in so many ways. Although a sad occasion, the fact that they could make it so beautiful made it the right place for her family to bring her last days on earth to be seen in. I am highly impressed with what was done here. Although my workers and I came for a somber moment, we are grateful once again and for having so much parking in the yard and across the street.

Do not go here! Staff is absolutely terrible I am 5 months pregnant and they harassed me. Never go…read morehere