I have to say great because I am one of the owners of the company and I have the office handle my…read morerentals and pay them to do it. I am around when people call in there is no push off they handle each call. We have a repair coordinator, 2 showing and problem handlers, amd an accounting person. I can not stop people that don't pay , don't pay on time, break the lease contract rules, from posting because they are angry because we did what we had to. I have to admit there is always the chance that something feel through the cracks and if that happens we bend over backwards to .make it right. Thank you for reading

I'm going to start this off by mentioning the one and only good thing about Windermere Property…read moreManagement, they have low move in fees. We paid a deposit, first month's rent, and application fees. That's the only positive thing I can say. Here's the good stuff: Countless unanswered phone calls and emails. Each time we attempted to contact someone there was no reply the first or second time. Staff is only responsive during rent collection week. Try to talk to someone in the middle of the month? Forget about it. Walk in with a check for 2 grand the first or last day of the month? Greeted with a smile and their trusty receipt log. No follow through! Kind of ties in with the unanswered phone calls and emails. Once you actually get to speak with someone, you won't receive and answer until you ask about 3 or 4 more times. Poorly maintained homes. Very simple inexpensive repairs and replacements need done and probably will, on our dime. I'm 100% confident when I say that we're not going to be getting any of our deposit money back. We took excellent care of this house and even made some slight improvements. The people before us moved out and left things pretty...unclean. They were allowed to do this. After mentioning this we were told we already moved in so there's nothing they can do about it. We also asked about some of the appliances that weren't working properly and were completely ignored. Ended up making things work on our own which resulted in abnormally high utility bills. Did they help then? Absolutely not. Said it was our fault and WE SHOULD HAVE ASKED FOR HELP. I absolutely love paying over $20,000 a year to live somewhere we get to call our home but pretty much can't breathe in without asking permission. We'd love to be home owners. However, owning a home is a privilege not everyone gets.

On the 7th of July I put in a request for maintenance. They were out within 2 days which was not a…read moreproblem as it wasn't an emergency. Maintenance could not fix so it was referred to an electrical company. The reply went to my spam box which was my fault. When I finally got back to them I was given the name of an electrical company. When I called them this morning I was informed that they wouldn't work for them because they didn't pay their bills. I don't want to be a pain, but this isn't looking good for the future. I love the house and don't want to move, but this kind of service is unacceptable!

After a terrible experience with another property management company in town, we switched to…read moreRe/Max- and what a relief. From the caring communication to the effective and transparent management processes- this is the team you need to either manage a rental property or sell a property. Wish we had found them decades ago!!

We've both bought and sold a house with MVP. Excellent service, communication, and knowledge. If…read moreyou need a realtor, go here.

MVP Realty has been the property manager for our Tumwater rental house for 5 years. We have been…read morevery happy with their service! The vendors recommended and used have been professional, efficient and reasonably priced. Matthew and company update us regarding any issues and he just checks in with us to see how he can help. We interviewed two property managers, and are very happy with our choice! We highly recommend MVP.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Neal and Angela are the best at what they do they are patient and hard working. They put the…read morecustomer first and will always do what's best for you. I would recommend them to anyone looking to sell or purchase a home.

Neal and Angela are very knowledgeable about the real estate market. They are familiar with both…read morelocal and national trends as well as general economic reflections on the property market. We enjoy doing business with the Thomases, as they are organized, timely, and concerned for the well-being of their clients.

I would give them less than 1 star if I could. We are military and signed with them in 2010 to…read moremanage our property in Yelm as we had been PCS'd out of the state. All started out well, and then our manager changed and the unresponsiveness began. We started receiving complaints from our homeowner's association regarding an RV parked in front of the house (which is against the covenants) and about the tenants throwing parties at the home in May of this year. When the manager emailed us a photo of the RV to show us where it was parked, we noticed a lot of cars parked in the drive-way and became concerned. We drove by the house in June and saw that the yard and landscaping had been allowed to become completely overgrown, and there was all kinds of miscellaneous items and event car parts (a hood) on the front porch. We were mortified as we had always kept the home and landscaping in good shape, and were also concerned with how the interior was being treated. We emailed John L Scott with our concerns and got no response. We emailed a day or so later to end the tenant's month-to-month rental agreement, and again no response. About a week later I had to email to get an update as to whether the tenants had been notified, and this time managed to get a response. We requested a walk-through of the home, and got no response. We only gained access to the house almost 3 weeks after requesting a walk-through when the tenants actually moved out. Over the course of the next 2 weeks while John L Scott was coordinating certain repairs I got very familiar with the condition of the home, and it was not how we turned it over to them. Garbage was left in the storage shed and all over the yard, the floors were absolutely filthy (9 swiffer wet jet pads later and I bet it still needs cleaning), and because the repairs had taken so long the backyard was again allowed to become overgrown (but John L Scott refused to have it mowed again before handing it over to us). The most outrageous offense though was that they have repeatedly refused to give us a copy of the lease and walk-through inspections. Our other property manager (we own 2 homes) gave us the lease for our previous tenants, and all of our friends that go through property management companies have always received copies of their leases. DO NOT TRUST JOHN L SCOTT IN YELM WITH MANAGING YOUR HOME!!!!

From the owner: Meet Steve Steve Mendonca’s real estate career began in…read more2002. Before real estate he worked as a sales representative for LD Brinkman, the largest flooring distributor in the U.S. After leaving the flooring business, Steve joined John L. Scott for the company’s leadership in real estate technology. He takes advantage of that technology by marketing his listings on several online platforms, but he also adds a personal touch and door knocks in every neighborhood his listings are in. Steve says that he enjoys working with people and helping them through a very stressful time. He specializes in helping military families with their permanent change of station (PCS). Steve works with local high schools and volunteered with the Northwest Special Olympics Regionals in Olympia.

So far, not at all happy with my experience. At the get go, they seem informative and helpful. But…read moreonce you sign a lease, the going gets tough. We were supposed to move into a home, it's the day before and still haven't received any information or communication. We are moving from out of state and it's pulling teeth to get help from them! They are going to "check everything" the day of and text us a code to supposedly get into the home. So even though we are paying for tenancy starting at midnight, we don't get any information until late in the morning we are supposed to move in. We are homeowners and also own several rental properties and would never treat our tenants in such a manner. We will see how the move in goes. Might be finding a lawyer if the garbage continues .

I would like to give a big thank you to Jeri Snyder for always being available to answer our…read morequestions and help when needed. Jeri is the best!!!!

Jana Ross with Better Properties DuPont made buying our first home a fun, no sweat experience! She…read morewent above and beyond in making sure we were well informed each step of the way. She advocated for us in getting what we wanted in our first home and we knew she had our best interest in mind! Seriously an amazing home buying experience!

Jana Ross earned her five stars from me and my family. She understands the difficulties in moving…read moreand purchasing homes that many in the military face, and she was willing to do the extra work to ensure we were well taken care of throughout the process. She took videos of the house we purchased since we were unable to travel to Washington, she attended all appointments and inspections, she provided sound advice throughout the negotiating process, she went out of her way and continued to help us out--even after we had purchased the home--until we were able to move into the house. She's a hard worker, responsive, knows the area (I know cause I know the area too), and I would recommend her to a friend!

Grate realtor. Tons of experience. Has gone way out of her way to help us get the house we want…read more Always looking out for us and trying to get us the best deal.

We lived in a house managed by Angela for three years. Overall, I can't complain, but moving out…read morehas been a nightmare. We were told in March that the owner wanted to sell and were offered the chance to buy. We were given no information about when and how much. After the initial offer, and repeated questions about timeline for sale or price, when our lease ran out in June, we were not allowed to sign a lease for another year. So we looked for another property that WOULD allow us a lease - we need security. That's when things really went south. The day they received the rental qualification inquiry, the owner showed up twice unannounced (once at 945 pm) to assure us we could stay. He also showed up two weeks later (on a Sunday) with 30 minutes notice (voicemail) to pressure wash his house (on my water bill) - I arrived home mid-wash. She and her staff are curt, abrupt, and patronizing. Communication and text messaging are NOT advised. I have a lengthy list of complaints about how I was treated during this move out process, but I don't need to share the entire list. The essential things to know about renting from this company are that the company: 1. Collects a last month's rent at move-in, with a clause in the lease that makes it a part of the security deposit, therefore expects you to pay rent or pay 10% of rent in late fees for your last month. 2. Requires that you pay out of pocket for carpet cleaning and provide receipt 3. Requires that you pay out of pocket for fireplace cleaning and inspection and provide receipt (even for a gas fireplace that creates no soot) - yet provides no copy of inspection at move-in 4. Charges a $50 move out inspection fee and a $50 new document fee 5. Does not honor appointments for move out inspection - arrives early to "save time" and does not stay for the appointment time. 6. Charges at move out for items not documented on the move-out inspection 7. Deducts estimated repair charges from the deposit rather than completing work and providing receipts for/deducting actual costs of repairs 8. Provides misleading information about your rental payment history when the new company inquires to qualify you to move (3 late payments (2 on the 6th and one on the 7th with all fees paid) in 36 months became 3 late payments in 9 months) and does not respond to the new company in a timely manner