If you have found Fairway - you found a JEM!! Rick is a very honest very patient polite and fair person. He doesn't try to upsell or take advantage - his focus is to find the problem and fix the problem. On both visits to my mommy's home he quickly diagnosed the issue and fixed it. That's it! Just great workmanship and outstanding service with integrity. As for Vince - you can't ask for a more stellar honest hard working guy with a huge heart! He will do all he can to make it right. ** Again - a jem of a company! Wish they could work on our Palo Alto commercial property but they stay in the east bay - so if you have found their info., I say lucky you --- just give them a call!! read more

We have used Fairway plumbing for years and there's some of the kindest, nicest fair professional I mean, I can go on and on and on about them. Quality great value, amazing customer, service, professionalism, and honesty. These are all things that we look at and like in a business as well as our friendships. Fairway plumbing is the answer to your plumbing needs. Do I recommend them highly without a doubt? They are the best!!! read more

I updating my review on Fairway. My furnace stopped working and R Heffern was recommended. I didn't realize he was from Fairway. He fixed the problem and was professional. Also got a senior discount. read more

Its a great feeling when you encounter a honest knowledgable hard working person when your in need a some work to your house. I called fairway heating and cooling because I seen a post on social media and I haven't matinenced my ac units for some time. Caden came out and gave me a piece of mind in every aspect of my cooling system. Because of his professionalism and personality I feel 100 % comfortable going with this company for any of my A C needs in the future. Thank you Caden and thank you fairway for your excellent productivity. TJ read more

Our hot water heater was leaking and the water was getting into the kitchen. Vince was so professional. I would recommend this company .

I have used Fairway Plumbing Heating & Cooling several times for pluming needs over the years. They respond right away, and Vince has been great in taking care of each problem. In December a service by another company stated my furnace was in need of immediate replacement. I called Rick Heffern for a second opinion. He came next day, assured me that the need was not imminent nor as expensive as the quote given. I did decide on replacement, and Rick was available to answer questions and provided professional services. Efrain was on time and professional with installation and clean up. As a senior, I need a company I can trust and rely on. I highly recommend their services. read more

On Sunday, September 6th, the hottest day of the year, my A/C died. It was 108 degrees in San Ramon! I was not sure if I would be able to get immediate service since it was a holiday weekend. I reached out to several companies. Rick Heffern, Owner, called the next day (Labor Day) at 7:00 A.M. He promised to arrive at my home between 1-5 P.M. He was there at exactly 1:00 P.M. The problem turned out to be the capacitor. He replaced the part and checked the coolant. I had cool air within 30 minutes. His price for the part and labor was extremely reasonable. I could have weathered the heat for a few days, but I have pets and was not about to put them at risk. I HIGHLY recommend Fairway! Rick clearly understands the definition of "customer service" and "customer loyalty". No job is too small or too big! I will DEFINITELY utilize his services again. PS Rick was Covid compliant! read more

Fairway Plumbing Heating and Cooling installed 2 new wall heaters at our house in Hayward back in the fall of 2019. All was great, great service and a reasonable price. Two weeks ago our tenant called saying one of the units wasn't working, that the pilot light went out and he couldn't get it to go back on. Thinking maybe there was an issue with the unit I called Fairway Plumbing. Rick went out that day. He relit the pilot, and showed our tenant how to relight it. Rick stated it could be just that with heavy winds we had at that time, or something else, we'll see. That ended up being the only problem. Thank you Rick, for dealing with the big things and the little things! read more

They did a good job with installation and the price was fair. I have to take issue with the promise he made to support his product. I had a problem a few weeks after installation, and his response was call an electrician. I'm OK with that, however not after the over the top promise of him being a walking warranty. In my experience, Rick was disengeniuos. Fairway is probably still above average. read more

Rick responded right away to my request to get an estimate for a new air conditioner to replace my 20 year old unit (which he installed in 2002). His estimate seemed fair as compared to another estimate I received. He answered all of my questions. Rick was able to get the brand of air conditioner that I decided I wanted and he was able to get a model that had a higher SEER rating and was rated Energy Star for the same price as a base model that wasn't available. His crew arrived promptly to start the installation and did a wonderful job even when faced with some challenges. They also replaced a damaged floor vent and gas valve. They cleaned up perfectly. I am very happy with the work they did and highly recommend them. read more

You know how you can just tell someone's just a good guy straight off the bat? I called Fairway around the same time I called a bunch of other places for plumbing quotes. Vince got back to me very quickly but not before I had booked another plumber, which I let him know at the beginning of our conversation. We chatted, he asked me a few questions and let me know what his likely course of action would have been. He then gave me a heads up on what to look out for...you probably need X but not Y, unless there's Z problem, that kind of thing. Vince also let me know that the guys I have lined up do good work, that he's known them for a long time and they have his stamp of approval. Kind, generous with his time, and knowledgeable, a real community kind of guy. He hasn't done any work for me, but I felt compelled to leave a note here because he left a real impression. read more

Fairway Plumbing and Heating is an excellent dependable local repair service. My elderly mom recently had an issue with her heater and I called them and they sent Rick out within the hour to fix the problem. Great customer service was provided! I would reccomend them for any plumbing or heating issues you might have. read more

This review is for Rick's gas furnace repair service. Don't know about their plumbing services or prices. Overall, Rick is very dedicated, professional and with great sense of responsibility in replacing the inducer motor assembly of the furnace in Union City. To get the job done, he had to make two extra trips to get/buy parts (as far as Concord) for our furnace model. He did some extra cleaning parts/filter replacement (at moderate extra $) to keep the furnace in good working condition. I recommend Rick to anyone with Heating & Air Conditioning/HVAC problems in hayward/union city/fremont area. And will use his service in the future for sure. read more

Highly Recommended for HVAC services. Rick is very educated and informative on HVAC systems. He never tries to up-sell you anything, he is very honest about the work needing to be done. I have used them for HVAC services, at my personal home and at one of my rental buildings. HVAC services are quick, prompt and very reasonably priced! Rick is always readily available and on time. He always gives us a 2 hour window for work and arrives either a few minutes early or within the first 15-30 minutes of your scheduled work. I am giving them one less star, as I found their plumbing quote to be quite high for one of my rehab-flip projects for a tank-less water heater. I will try them again for plumbing in the future and hopefully it will be more competitively priced. read more

We have had Rick help us with our heater maintenance and repairs for several years. He does a great job. Rates are fair and work is done very well. Have recommend him to others over the years. Thanks. read more

We had an appointment with this company yesterday between 8-9. No show, no call even after we contacted their answering service to find out what happened. read more

We've used his services for 20 years for both heating and air conditioning. They've replaced both our air conditioner and heater and performed repairs. They are reliable. Both Rick and Vince are great. read more

Fairway replaced our old heater (20 yrs+) with a new average model for a very fair price and did an excellent job! They were quick, nice and answered any questions. I would highly recommend them for any HVAC issues. I will check back in if we use them for anything else. read more

Rick and his crew do great work! He was at my place for 1.5 hours last Saturday to diagnose a problem with my heater. He took it apart, could not find the source of the problem, put it back together and didn't charge me anything. This was the second time I had him here. The first time he was able to quickly fix my AC on a blistering hot day. It wasn't cheap but no tech is these days. I certainly feel that I got my money's worth. read more

I have been using Fairway Plumbing Heating & cooling for several years and I have always been very satisfied with the service and prices. Both the owner John and his plumber Vince and friendly and professional. I highly recommend this company. Thanks Vince! for another job well done. read more

Rick is a lifesaver! We woke up this morning with no heat, and - literally - 15 minutes after we called, Rick was at our front door to do the repair. Our furnace is old (really old) and he still was able to fix it, find parts (raced to his warehouse to find a valve that we thought he'd have to order), and had heat back on within hours. If you need a repair, call him FIRST! You won't regret it. read more

Rick is a life saver! No joke. I was having problems with my furnace and my son-in-law recommended Rick. The short story: I have allergies and couldn't smell the gas leak! Rick did, shut down everything associated with the furnace. He saved my life. I have a new energy saving Trane. Smoke and CO2 detectors where they are suppose to be. I have no qualms whatsoever in recommending Rick. read more

I've been using Fairway Heating and Plumbing for almost 20 years. Rick the owner took great care of my old old old gas wall heater for so many years--then installed new HVAC for me. Vince is the best for plumbing. They are very helpful--always dependable. read more

Our go-to plumber moved away, so when the kitchen sink backed up, we called Fairway, where Rick had given us excellent service on our furnace a few years prior. Vince returned our call within minutes and scheduled us for the next morning. He showed up on time as promised, identified the problem, and solved it within a half hour. Done. read more

Rick came out on x-mas eve to save us from freezing. Thanks, Rick!

Rick is awesome. The property manager of the house that I rent hired him to replace our broken water heater. Rick is very prompt to his appointment time, very kind, very courteous, and brought the piping up to code for the new unit. Hire these people, they are great! read more

Vince helped us with shower valve problems in both bathrooms. This could have been very expensive, but his solutions were cost effective! Thx, Vince! read more

Rick Heffern has been my go to guy for all plumbing heating/ cooling needs, him and his co -worker Vince are very professional & a pleasure to work with. Anytime I have a problem or question they are very eager to help in any way. I would recommend them to all my famiy & freinds. read more

Fairway replaced my 40 year old furnace and also installed air conditioning. Installation was quick, very professional and they answered all my questions. There prices are fair as I had done some comparison shopping. With the experience that I had, I would highly recommend them. read more

Vince just left. We like Vince. This wasn't the first time he's been to our house, but it is the first time we had to pay him. About 18 months ago we noticed that our upstairs shower was leaking and showing it in the ceiling below. Vince came out and gave us a cheap DIY solution to try before ripping out sheet-rock to replace stuff. That was not forgotten when our kitchen sink's drain pipe decided to fall apart last night. I called around 7:30 this morning, and got an answering service, I think. So I was a little worried when I hadn't gotten called back by 10 or 11. But right around noon, I got a call from Vince. He was able to come between 2 and 4. Showed up right around 3, completely replaced all of our under sink plumbing by 4. Fantastic. I'm sure they aren't the cheapest, but they definitely aren't the most expensive, and the work looks top notch to me (better than what we had). 18 months ago we had other plumbers come out and estimate $600 and $1,100, but Fairway gave us an option that we could try for about $10 first. That and this quick response and beautiful work have won our loyalty. Thanks, Vince, and Fairway Plumbing! read more

on time , great service, rick explained everything on my situtation, knows what he is doing not a fly by night ,owner of the bussiness, his help was outstanding when job was done, thanks again rick. read more