Late. Didn't call before his arrival. brought his child along. Didn't use because he was so unprofessional before he even started. I regret referring him. read more

Victor came on time . He answered my questions looked at my old tank parts and gave me a quote. I agreed to the replaced parts and new hose line for the toilet and victor completed in a timely manner. Would recommend. read more

Because of course the plumbing went out at 4:45 on a Friday night. They are open late! They came quickly and did a wonderful job. Very nice plumber, and he knew how to fix the problem. I've used them for other emergency work as well - they are great! read more

Unfortunately we had a sewer backup late Saturday night then an unrelated issue on another late night a week later. Both times A Plumbing Hero came out within an hour and a half and cleared our lines. They informed us of the suspected causes and recommended next steps but made sure we were always back in full working condition for the night. We appreciate them for their quick responses late at night! read more

We're repeat customers of, "A Plumbing Hero." The last time Victor came here, he did a great job with the plumbing issues we were facing. Fast forward to today, we had a more difficult plumbing issue that needed to be fixed. Victor came here with his team and went above and beyond with the help. The quality of the work was top notch, the customer service was great, and we couldn't be any happier. I'm not sure how the other plumbers are in the area. but I would gladly call, "A Plumbing Hero" again for any or all plumbing issues. read more

Terrible experience with these guys. Had them come in because we suspected a leak on our property. They assured us there was NO LEAK and all we needed was a $600 pressure regulator and a $2100 new water heater. They said the sound of leaking water in our walls was just "air". LOL. They would of known we had a leak if they had done the most basic thing of checking our water meter which was spinning like crazy but no, just air" in our pipes. They took their $70 fee for their incompetent diagnosis and went on their way. We were no better off after the visit than before. We had a second plumbing company come in the next day and discovered the leak and fixed it the same day. If we had listen to these guys, we would have a $1000 water bill because apparently, we had "NO LEAKS". LOL. read more

This should be between 4 and 5 stars. Our two sinks in the kitchen decided to be difficult on a Sunday after a small gathering. Not blaming it on the small gather, I'm sure the problem had been building for quite some time. I mentioned it because of the urgency that was needed to get the place back to normal. The way it looked, was I was about to get a bucket of hot water and start washing dishes in the bathtub or outside. I Made a phone to these folks at about 9:00am on a Sunday morning. Lady answered, was very nice and said she could have a guy come by between 1-3pm today, sooner if he was able to finish up on another house sooner then expected. 11:15 rolls around and she calls back says he's available now. Can he come by? Yes of course. I was out running errands but will be there shortly. My partner was there and she could handle the situation. So not that's it's a complaint as much as a surprise. My partner tells me he walks in, without even looking at the sinks he blurts out that'll be $279.00. She's thinking, "how the hell does he know that it's 279 without even looking at the sinks? She says ok, he rolls in his snake and snakes one of the sinks. He's not there for more the 30 minutes and everything is fixed. Now I know I shouldn't even care, he came in did his job correctly and left. I started doing the math and this guy is doing better then a lot of lawyers. 500.00 + per hour. I told my son who's looking at trade school to look into plumbing. I should just shut the F up and give him 5 stars. read more

It was Saturday morning our bathroom and shower had been giving us trouble. I called the repairman and quickly arrived explained the issue, gave me options and provided excellent service for an affordable price. These guys are fast, honest, and reliable. Truly amazing! Best company and service! Will definitely be calling again again for all my plumbing needs. read more

Rudy came in at the end of the appointment window. he was prompt and very professional and offered to wear booties on his boots to protect our floors. Much appreciated! Our kitchen sink was clogged and Rudy quickly unclogged it, resealed the back-out, and left the area spotless. It took 20 minutes to rotor the line and that was it. (Tip: clear out the entire sink area and leave it clean and completely empty to make the job go seamlessly.) Really great service - much appreciated Rudy! read more

A Plumbing Hero was definitely our Hero this evening. 6pm on a Sunday we discovered a broken shower faucet that would not shut off. I called at least 10 local plumbers that claimed to be 24hrs but the best they could do was Monday morning. A Plumbing Hero answered their phone right away and confirmed they could have someone out in 2 hours. Our hero Rudy promptly arrived wearing a face mask and shoe covers and was very professional . He diagnosed the issue right away and explained the parts that needed replacing. He quoted the price and got right to work. He was polite and knowledgeable and took the time to answer questions I had about the faucet. I highly recommend A Plumbing Hero. They're the first one I'll call next time I need a plumber. read more

What an awesome company. They sent victor on the Sunday post Christmas and we had no water due to A pipe broken. He came early - the company let us know he was coming and he showed up in mask and gear and fixed it very quickly - we were so grateful. He was amazing. This company took care Of us. Definitely a good call. read more

We had a burst showerhead that wouldn't stop leaking water. It was an emergency, so we called A Plumbing Hero on a Friday to come help us. They came the next day and fixed the issue. However, they charged us $689 which was expensive! It was on the weekend, but it still cost way more than expected. The job took less than an hour and we even provided our own parts. After negotiating for a long time, we finally got them to drop the price by 10%. Later, we called another plumbing service who said the job should only cost $300-400! Overall, they got the job done but they charged too much! read more

Never showed up for an emergency plumbing issue after promising someone would. After waiting for them during the promised window and no show, it was too late to call anyone else. Don't trust them to show up. read more

Our water heater was leaking everywhere. I called in a panic. They arrived in less than hour.They were professional and knowledgeable. Victor and him had us fixed up in less than 3 hours. read more

This morning, my wife discovered a spraying leak, under our bathroom sink. We found A Plumbing Hero on Yelp and they confirmed someone could come by in 1-3 hours. To our delight, Enrique came by in 30 minutes and had the whole thing fixed (had to replace the hot water sink connector to the main) in 20 minutes. Enrique was not only knowledgable, experienced & fast but very polite (especially to our two suspicious dogs.) I highly recommend A Plumbing Hero for the great turnaround and professional job! read more

We had a plumber come out to look at installing a water heater Thursday morning for a quote, which seemed decent. I called back at 5pm Thursday and spoke to a nice lady (presumably the owner) and requested an appointment in the morning. She said the plumber would call back between 7 - 9am. Friday morning, I did not receive a call back. I called and the same lady said she sent all of her plumbers to another call early in the morning at 4am, as it was a big job. So, what about those who had an appointment? She said she rescheduled all of them to the weekend, because the person at 4am paid an extra fee. From my perspective, this is unprofessional and unethical - why can't I make an appointment and expect it to be honored? I was straightforward with my questions, without using any derogatory language, but she took offense and said not to tell her how to run her business, then hung up on me. I'd recommend finding another plumber that a) will call you back when they send their plumber to another job, and b) will make appointments, confirm them, and not cancel it for other jobs (i.e. someone pays an extra fee). read more

Super nice folks, great work and follow up n questions/concerns afterwards (if needed).

looking for plumbing services. Spoke to rep. said will call me back with and ETA. its been 5 days, no call back, no one answers the phone or returns the call. so unprofessional. read more

If I could give them a zero I would. Had a backed up toilet in a unit. First they come and remove toilet and snake and provide no feedback. Same problem 2 weeks later and say they only have 3 day guarantee. Came back and when asked to further investigate he said he would be right back because he needed something from his truck and just left. No explanation. Had to call someone else who immediately found a broken pipe. They said they don't go under house or to the outtake . What plumber doesn't look at the pipes? read more

Enrique was awesome! Punctual, fast and professional! Replaced water heater and removed old one in less than two hours! Also thanks to Natalia who facilitated everything! They literally saved the day! Highly recommended! read more

We call today for help on our storm drain out side the house and they came very fast. Very professional and helpful. Fix the problem in less than 10 minutes. Victor was a very nice and professional. I will refer them to all family and friends. Thank you . read more

Woke up to a leaking water heater. This is the third time I have used this company in a panic. They are responsive and professional. Rudy was sent to the call and had the new water heater installed in about 2 hours. No hassle, no fuss, cleaned up and got the job done. The price was very reasonable as well. Thanks Plumbing Hero. read more

They suck. Victor the manager said that he's call me back. It's been 2 weeks. What horrible customer service. Do not go to them!

Made an appointment and he didn't show up or called. We called and the woman who answered said he was supposed to be at our location. No one ever came or contacted us further. read more

I just had a geat experience with Rudy. He came and quickly diagnosed and fixed my sewer lateral blockage. He was transparent about pricing upfront, and did a very well done and fast job. He ensured that the blockage was removed and double checked his work. These guys are seriously plumbing heros. I will call back for more services from them if needed. read more

Called A Plumbing Hero around 9:30 AM Sunday morning to repair an emergency kitchen sink/disposal clog with water backing up and not draining at all. A Plumbing Hero charges a $35 emergency/weekend call fee that is waived once the recommended work is performed, which seems reasonable to me. Victor was at my house within a half-hour of my phone call and my sink was repaired and working like new again in no time at all. Service was quick, thorough, and polite. Would not hesitate to recommend A Plumbing Hero to anyone in the East Bay with emergency plumbing needs. read more

I absolutely recommend A Plumbing Hero. They are 24/7, reliable, and have absolutely reasonable rates-- and a responsive and awesome staff! I have a rental property and have relied on them twice already for emergency plumbing after hours and on a weekend. They do a great job, show up as promised, and don't extort you for emergency services. Definitely bookmark their website and keep them in your directory. read more

I couldn't be happier with the service they provided. I called at 9 and Rudy showed up at 11. He did an excellent job at a reasonable price and was completely professional through the entire process. read more

Enrique came by and saved the day. World class customer service, and goes above and beyond to ensure everything is working better than before. A Plumbing Hero is a true statement for the care Enrique put in. read more

Was promised six different times for them to show up and each time they postponed Tried to help my father in law with no success I have beeen inn Maintenance most of my career and this is by far the worst company I have attempted to use Stay away from Rooter Hero. Should read Zero read more

This guy charge so much. It was a small job replacing a pipe that is connected to garden hose. There is no parts provided. He charged me almost $300.00. read more

A Plumbing Hero is our go to plumber for all issues big and small. They've helped us with simple clogs that we couldn't snake to a ruptured water heater in the middle of the night. They're always responsive, reasonably priced, and do great work. read more

I talked to lady at office for estimate today needed fix main valve close but they came 11am I met " Benito" I mention yelp gave me 10% off . I decided let him work for me .. I need find not crazy expensive plumber so I (believe they won't charge too high . )Little high for me because I lost job and had to move this old house . I have to pay fix fee myself instead of rent . Benito did work less than 45 min he said I think he did great job. I would call them again if any problem happen. I recommended this place . Benito was nice person and hard worker. I appreciated . read more

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Can they get the work you need done quick? Probably. Will they deceive you and overcharge? Certainly. I bought a new under-mount sink for my kitchen, replaced most of the old piping underneath and tried to reuse my old garbage disposal. I had a small leak from one of the pipes I bought so decided to call this company to sure up my work. Victor arrived and told me everything was completely wrong and needed to be redone. He said a new garbage disposal is needed so it can properly secured to the drain (true) and new piping was needed. He quoted me $629. He told me the piping needed is only found at specialty plumbing stores (not true). I asked if I could buy anything at Home Depot to make this cheaper. He claimed that if I buy my disposal through them, it may not come with the appropriate wiring needed (not true). I kept pondering, because something felt off. He kept pressuring and saying I have everything in the truck right now. I can get the job done. The job took 45 minutes and he used the same piping that I later found at Home Depot for 10 dollars. I essentially paid 500 dollars for labor after the cloud of deceit was cleared away and realizing the true cost of materials vs service. Victor did a good job, but the cost of labor certainly doesn't justify the work that was done. read more

I usually don't do many reviews unless it's exceptional or the absolute worse so please listen as I share how amazing our experience was with A Plumbing Hero. We own a MultiFamily home in San Leandro with our parents. The back house had both! bathroom showers overflowing with water. I called 6 different 24/7 plumbing companies on Sunday at 5pm with very little head way until I got ahold of A Plumbing Hero. They said someone would come out in 1-2 hours (the only other offer I had was in 5 hours ). Rudy showed up within an hour. He inspected everything before determining our sewer line was backed up. He walked me through the various steps he would take to remedy it and the cost before starting. He also informed me of the potential clean up fee that could incur. After snaking the sewer for over an hour not getting anywhere he suggested we needed a larger machine (it seemed like a special vacuum snake with a lubricant with a hefty engine) and another person to remedy our situation. He had a partner come bring the machine and they worked on it for 5 HOURS clearing out debris. First of all it foul and the amount that kept coming out was endless but Rudy and his Uncle kept going and explaining what was happening. They had us go back and forth between each house to see how things were progressing ensuring water pressure was flowing to the sewer once it was done. They went under the back house to double check pipes too. And then they scooped and packed 10 (yes, 10!!!) garbage bags away of debris and hosed down the area. They left with smiles and good attitudes with recommendations for follow up inspection to identify the root of the issue. Best plumbers around, Rudy and his Tio. And it seemed like a fair price as well for an emergency plumbing service of 5+ hours on a Sunday night. I can't even begin to explain how grateful I am for them tonight. read more

They do good work, but they are extremely expensive. They charge twice as much as any other plumber in the area (and I'm not talking about after hours work). read more

I contacted them based on the 5-star rating on YELP. Sure, the customer service was top-notch and the plumbers who came got the jobs fixed, but the cost for the service was WAY higher than I would have expected. $350 to fix a p-trap and clear a clogged drain is pretty steep. They gave us a 10% discount when we complained about the cost, but they did say that that was their normal price for work. Though it is normal to happen, a second plumber had to come the next day to redo one of the jobs as the pipe work had caused some gunk to block the pipe, but that was done quickly and at no extra charge. So, quick and effective, but very expensive. read more

Unfortunately, I cannot give 0 stars, so I am forced to give 1 star for effort as yelps policy. This plumbing company is ideal for trolls who like to waste other peoples' time, as this company likes to waste their customers time. I gave them 3 weeks to wait until the New Year to leave a review. I work in the real estate industry as a landlord, property manager and project manager for developers. I was referred to Victor from my electrician, whom I will advise to no longer refer this company to anyone. When I use a company and I like their services, I refer them to my clients and continuously provide work minimum one project per month. This company's loss, another company's gain! Here is my experience with them: I scheduled an appointment for an estimate to replace my water heater with a tank, to a tank less water heater as required by the city of Hayward, as part of my rebuild permits due to space in the garage. I already have the permits approved, paid and pulled. All this company had to do was to provide me with an estimate of the work involved (new 1 inch pipe line from meter running to garage and install new unit). Appointment was on Monday December 21st, and Victory showed up promptly at 10am as scheduled (This is what the company gets one star for!) I followed up on the 23rd, and again on the 27th. Victor had been busy and he'll submit the estimate on the 27th. I called the 30th to see where my estimate is, as I have not received the email yet. Lady informs me "we don't have your email on file". Generally when this is the case in the business world my experience is, the receptionist calls and asks "hey, your estimate is ready, we don't have the best email to reach you at....." This company failed to follow up. I provided my email address and told the lady I will wait on the phone for her to send it, she said okay doing it now, and we hang up. I call back an hour and half later as I still didn't receive it. Turns out the lady didn't email it, the next receptionist said "she'll do it as soon as she is out of her meeting. Its January 4th now, and I still have not received an Estimate. Please see my other reviews for plumbers and electricians that are reliable for someone in the Real Estate industry or drop me a DM. read more

EXTREMELY over priced. Do not agree to any quote: Additional needed services or "I can do it but there is no warranty. Stated service would cost $77. Actual cost $366. The additional cost was for: "00310CABLE /BATH TUB /SHOWER W/LIQUID HERO: CABLE TUB/SHOWER THROUGH TRAP OR CLEAN OUT USING LIQUID HERO LENGTH OF WARRANTY - 90 DAYS". Definitely not a reasonable charge for less than 15 minutes work. read more

Plumbing Hero? Yeah, right. I called on Easter Sunday because my kitchen sink was backed up, and they said that their only open time window was late in the evening. I accepted the time and was called back hours later saying that the plumber was busy and they couldn't come. I was frustrated, with a backed up sink on Easter, but I agreed to have them come back today, Monday, in the morning so that I could get this taken care of before I went to work. The end of the appointment window came today and I called to inquire where the plumber was. The rude woman who answered the phone informed me that he was running behind. When I told her that I was disappointed because I have been waiting all morning for the plumber, and really I was waiting a good part of Sunday as well, she had the audacity to say, "WHAT DO YOU WANT ME TO DO, I CAN'T GO TO HIM AND MAKE HIM WORK FASTER! Get another plumber if you want." I was so shocked at how rude this woman was to me, and how flippant she was to a customer. This Yelp review has nothing to do with their plumbing services, as I still haven't seen a plumber, but their customer service is deplorable. The wait is supposed to be an additional 30 minutes which is faster than I can get another plumber to my home. Hopefully the plumber actually shows up in that time frame. I feel like I am being strung along. I feel like they don't value my time. I feel like they don't value my business. I don't understand how the person who handles the phones, the person who is the first contact with your customers, can have such poor people skills. Hire a receptionist with better customer service, or at least one with manners! ***edited to add Victor finally arrived two hours (and five phone calls to the rude receptionist) later. He was lovely, professional, and efficient. He even apologized for being late. Drain works well and he offered a 30 day warranty. Happy with the plumber, unhappy with the phones/dispatch woman. read more