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    A Plumbing Hero

    4.3 (146 reviews)
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    4 years ago

    Super nice folks, great work and follow up n questions/concerns afterwards (if needed).

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    6 years ago

    They suck. Victor the manager said that he's call me back. It's been 2 weeks. What horrible customer service. Do not go to them!

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    Review Highlights - A Plumbing Hero

    Victor was at my house within a half-hour of my phone call and my sink was repaired and working like new again in no time at all.

    Mentioned in 60 reviews

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    Plumbing Guys - 6" main sewer tie in and cleanout installation

    Plumbing Guys

    (93 reviews)

    We recently had the pleasure of working with Jovani from Plumbing Guys. There was a little…read moremiscommunication about his arrival time, but once he came, he was very professional and listened to all of our concerns. We had Jovani work on three separate issues during his visit: clearing the kitchen sink drain, which was not draining properly, he then replaced and disposed of an upstairs toilet, and finally replaced the cartridge from a dripping bathtub faucet. Jovani made sure we were satisfied with his work as he addressed each issue along the way. He completed the job in a timely manner and cleaned up after himself. I would use Plumbing Guys for future plumbing needs.

    A tech did come out and take a look not long after I was told one would come out to assess my…read moreissue. That's where the good part ends. I was quoted much higher than necessary for the work needed. I was told to snake my drain would be close to $400 and I didn't have a clean out drain needed one installed. Cost would be $1800. I said no thank you to both services and the tech left. (I later found the clean out under the house where the tech looked and said one wasn't there) Was here less than 5 minutes. Weeks later I had a text sent to me from a random phone number with a link to an invoice demanding payment for services never rendered. With the amount of scam texts people receive I ignored the text message. Fast forward to a months later I get an angry phone call demanding payment. After I explained service was never rendered from whoever the person was from this company who was adamant that they performed a service, I tried to explain nothing was done. That person then angrily said never call us again. I said no problem, I wouldn't do business with anyone who operates in this manner. Couldn't finish my statement though cause the guy hung up on me. I WOULD NEVER DO BUSINESS WITH ANYONE WHO TREATS POTENTIAL CUSTOMERS SO HORRIBLY! I've worked in hospitality for years, and this goes against every principle of good customer service. I hope you see this review owner of this company and address this issue. Word of mouth is everything in this business. And treating customers even those who opted out of potential services with respect is paramount in maintaining a good reputation. Do better guys.

    Star Rooter & Plumbing - New copper pipe to bathroom sink

    Star Rooter & Plumbing

    (399 reviews)

    Let's be honest -- no one wants to call a plumber. It usually means something has already gone very…read morewrong... and that was definitely the case for me. I had a nasty clog backing things up and what turned out to be a small leak in one of my pipes. After a mild panic session, I called Star Rooter in Hayward. From the start, they were friendly and easy to talk to, which honestly helped calm me down. They came out, assessed everything, and let me know my line needed to be snaked. They explained what they were doing, didn't make me feel clueless, and got straight to work. The clog was cleared, and they were also able to fix the leak in my pipes the same visit. Huge relief. Now, plumbing work is not cheap -- and nobody is excited to pay for it -- but they got the job done efficiently and professionally. I'd rather pay once and have it handled correctly than deal with repeat issues. They mentioned there's a 10% discount if you say you found them on Yelp. I'm not 100% sure if it was applied to my final bill, but it's worth asking about when you call. Overall, solid experience. Friendly crew, quick response, and they fixed the problem without dragging things out. If you're in Hayward and dealing with plumbing drama, Star Rooter got it done for me.

    Star Rooter was excellent to work with. I contacted them via Yelp at 11pm on a Saturday night…read moreregarding a p trap in our kitchen that needed replacement and I received a quote and availability within 10 minutes. They were reasonably priced and able to come first thing Sunday morning. I booked an appointment online before going to bed. Josh from Star Rooter texted me when he was on his way in the morning and called me when he arrived with his apprentice. They were both knowledgeable and professional. The replaced our corroded p trap efficiently with a PVC replacement and explained why that is better option going forward. I appreciated the fact that Josh cleaned up after they finished the repair. I was impressed with the response time, communication, professionalism and efficiency of Josh and the rest of the Star Rooter team.

    Nexgen Rooter and Plumbing

    Nexgen Rooter and Plumbing

    (30 reviews)

    They were extremely professional, honest, and easy to communicate with throughout the whole…read moreprocess. And price was fair, too. I also asked him at the end to help with a toilet issue, and he even went out to get the replacement part for me. On top of that, he didn't charge extra for the additional help. I'm very grateful for his help and will definitely contact him again for any future plumbing needs. Highly recommend!

    When the plumbing in my century-old house gave up its ghost, I was faced with the prospect of some…read moreurgent and expensive upgrades. Like many inexperienced senior homeowners, the process of choosing a plumber was riddled with anxiety. The media is rife with stories of scamming contractors and unreliable workmen. From the very start, Nexgen's Juan Gutierrez was patient with my many questions and requests; he was detailed and unfailingly polite. He did a thorough initial inspection and came back again when we had more questions. My instinct was to hire him but another plumbing company had offered a lower bid which I felt obliged to investigate. Soon it was apparent that there was no contest between Nextgen and the rival bidder. Choosing Nextgen put my mind at ease. Before the project could start, there was a backup in my backyard. Juan sent his crew to fix it--for free. When he found out that my husband was sick, he gave me a sizable discount on the bid. Once the project was underway, the speed, attention to detail and professionalism shown by Juan and his crew were incredible. I think even the city inspector and EBMUD inspector were impressed by their work. I won't ever have to look for another plumbing company!

    A Plumbing Hero - plumbing - Updated June 2026

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