I WILL NEVER RECCOMEND OR VISIT AGAIN. I brought my dog to have his shots updated, get a flea and tick prescription, and have his nails cut. The lady at the front desk is extremely kind, but the vet tech who came out immediately had a bad attitude and barely acknowledged me which was the least of my concerns, but another negative to note. We discussed what we'd have done and when the actual Vet came in, she asked if I had any concerns I wanted to discuss before they did his shots and I mentioned he doesn't like his nails done, so I'm unable to do them myself. As the vet is preparing to give him the shots, she asks the vet tech which leg they go into! It is ABSURD that the VET is asking the VET TECH where to administer the shot in front of me. I was seriously questioning if this was her first day and we were her first patient to which they should have discussed prior to coming in the room! I mean it is extremely unprofessional to be asking these questions as if you don't know right in front of me. As I mentioned earlier, I had already communicated that he doesn't enjoy his nails being clipped. When the Vet tech brought him back in, she said they were only able to do a few back nails and then he was done. I just said okay unaware of the charge I was about to incur. 416 dollars later, I notice the ridiculously overpriced shots and I was charged the full amount of the nail trim although they did less than half of the service on my 14 POUND DACHSHUND. I email them and am told I will be called tomorrow by the manager. Well the next day comes, she calls and immediately is hehe-haha-ing, clearly trying to mitigate the situation. Anyway, she informs me the mistake made was that the Vet, who is new to the clinic, did not inform me they could give me gabapentin to administer at home and bring him back another day to finish "free of charge" LOL! So, it's not free of charge because I will pay for the medication, and then they will finish the service I ALREADY PAID FOR AND THEY DID NOT COMPLETE!! She also claims "Oh so they actually got all of his back feet and his dew claws" I wanted to hang up right then, because I am not an idiot and I can tell you for a FACT the dew claws were NOT done and only about 3 or 4 of his back nails were done. This entire phone call was irritating, because the manager was clearly trying to use a lot of filler words and sentences. I am not interested in why the Vet didn't tell me options, how many clinics she works at, or that your other clients take the meds and do them at home.. especially after I already clearly stated I was not going to do that AND all while she continuously spoke over me. The right thing to do would have been communicating pricing without completion and the medication option FIRST, but since they didn't do that, it would've been fair to refund me at least half of the 30 and whatever cents back (although they did less than half of the service) They are extremely unprofessional and they have you sign something to be recorded during the visit which is a red flag indicator they have clearly had issues before. We will never be returning to this Vet and I would not recommend them to anyone in the area. Other than the nails, the lack of communication, the attitudes (minus the front desk lady), and unprofessionalism are more than enough to steer anyone else away. read more

worst place ever and worst service ever I can't even believe I am even putting any stars rude and they do not actually "care" about the animals I would never send my pet here. read more

It has taken me almost two years to post this review. The trauma we experienced as a consequence of an impetuous decision made by Dr. Karl proved devastating for us and our dog Buster. We were clients of Falconbridge for 21 years. We thought we had had the perfect veterinarians in Dr. Kerri Reeves and Dr. Shelli Karl. For many years we did. Over those 21 years we took 12 pets to them for care. We have always had a lot of pets, they were rescues, and our children. In the last year of our patronage we began to experience mounting frustration over the pressure to pursue testing that yielded negative results and exorbitant costs. During that time Dr. Reeves ran an extensive battery of tests on our Boxer Lexie. She did not discuss the prices with us, which was inconsistent with our previous interactions. Our bill for blood tests, urinalysis and a fecal was $1000. We were shocked and furious. Fortunately we were able to pay the bill. However, that was the coup de grace. We switched to Dr. Karl because she was conservative in her approach when it came to testing. We had two dogs at that point. Our Boxer/Bully mix, Buster, had been placed on Prozac by Dr. Reeves six months prior. He had Canine PTSD from his days wandering the streets of Greenville, S.C., prior to being rescued. Dr. Karl does not support the use of Prozac for dogs because she erroneously believes that it lowers their inhibition to bite. The research literature does not support her opinion. Dr. Karl pulled us into a separate room and lectured us, saying she was not going to risk losing her practice by having a dog on Prozac and was taking Buster off of it immediately. She did not taper him off or listen to our deep concerns that he needed to remain on that medication. A month later, while sitting on my couch, Buster bit me in the face without provocation. My injuries were severe and I had to go to the emergency room for stitches. I have a scar to this day. After consulting with another veterinarian and canine behavioralist it was strongly recommended that he be euthanized. We were devastated. After 21 years of being Falconbridge's client, we switched veterinarians. Neither Dr. Karl nor Dr. Reeves called us to express concern or apologize. Several weeks later we received a call from Ellen, the practice manager. She expressed her concern and empathy for what we had gone through and subsequent loss of Buster. Ellen is an asset to that practice and we have always appreciated her customer service. It is important to note that other reviews on Yelp regarding Dr. Karl are not favorable. My husband and I were sad to learn that Falconbridge experienced a devastating fire resulting in the death of several cats, including Dr. Karl's. We also learned through media reports that her husband had recently passed away. There are many fine people who work there. Nonetheless, we found an excellent veterinarian practice, Southpoint Animal Hospital, who responded compassionately to us and helped us through an incredibly difficult decision. I caution anyone considering taking a pet there, especially a traumatized pet who is need of medication to mitigate their anxiety and possible aggression. Finally, approximately a year after Lexie's testing at Falconbridge, Southpoint Animal Hospital discovered that Lexie has chronic kidney disease. This diagnosis was missed, despite the extensive tests ordered by Dr. Reeves. read more

I took my dog to Falconbridge Animal Hospital in Durham, NC on July 9, 2021 because he was repetitively vomiting. Dr. Lang at Falconbridge ordered abdominal X-rays to evaluate the cause of the vomiting. The records say she found a "round radiopaque density in the stomach" that she diagnosed as a "Gastric Foreign Body" which she concluded was a rock in my dog's stomach. She charged me $472.75 for this visit. After her evaluation, Dr. Lang told me that I needed to drive my dog to Triangle Veterinary Referral Hospital (an emergency veterinary office) for further evaluation and a possible endoscopy or surgery to remove the rock. At the Referral Hospital, I was told by the vet that she would like to take X-rays and run blood tests because based upon her review of Dr. Lang's X-rays it appeared that the object was not located in the stomach. After such additional testing she concluded that the "round radiopaque density" was in the location of the liver or gallbladder. Since she was able to determine that he had not eaten a rock, she did not recommend following the suggested treatment from Dr. Lang. The Referral Hospital kept him overnight to ensure my dog was stable and no longer vomiting. I was charged $798.33 for his treatment and the many rounds of lab tests. I was told to follow up with another vet to have his diagnosis of a liver-stone or gallstone confirmed. As I had lost my trust in the vets at Falconbridge Animal Hospital, I made an appointment for my dog with my parents' vet in Charlotte, NC. I was able to get him seen on July 26, 2021 by Dr. Miller at his practice, Miller Animal Hospital. He was able to take two X-rays and immediately determine that this object could not have been in the stomach. Based on the location, his diagnosis was that my dog had a gallstone. He sat down with me and explained what he was seeing on the X-rays and walked me through how he came to his conclusion. I have medical training as a dentist and with my limited knowledge of canine abdominal anatomy, even I can clearly see this object is on the right side of my dog's abdomen close to the sternum/chest. I can also clearly see the stomach, which is located on the left side towards the spine/back. It is evidently clear that the object (gallstone) and the stomach are on complete opposite sides of the body. Dr. Miller gave me Ursodiol which is a medication used to clear gallstones. In a follow up visit one month later, the gallstone is clearly breaking down and my dog is on the mend! I was very upset about the misdiagnosis made my Dr. Lang at Falconbridge Animal Hospital and contacted the practice to let them know what happened. I wanted to talk with the vet and learn how a gallstone could have been mistaken for a rock in the stomach as they are on opposite sides of the body. Another goal of my conversation was to request a refund. Dr. Lang's incorrect reading of the X-ray led to my dog undergoing additional testing and appointments to confirm the misdiagnosis and properly diagnose his condition, resulting in significant additional cost and delayed treatment. When I got in contact with Dr. Lang she was defensive over her incorrect diagnosis. She told me, "it was clear he needed to be referred because he was so sick. Either way, if it was a rock or a gallstone, he would have needed surgery." This statement is incorrect as my dog did have a gallstone and did not need surgery, just a simple medication and diet change. It is now clear to me that had I not taken my dog to Dr. Lang in the first place, my dog would have received more accurate and timely care without the incompetence that I experienced. read more

I have been taking my little guy Biggie to Falconbridge since he was a small pup, which is now more than 10 years ago. We have had great care, starting with basic preventative care and now more complicated care for heart failure. I appreciate the speedy and courteous care we get from office staff, vet techs, and vets. I also like that the same folks have been working there for a while, so they know who we are. They always answer the phone promptly, and if I have a question, I know they will call me back the same day (can't even get *my* doctor to do this!). My blended family now includes a second dog, and they take great care of him as well. Thanks to everyone at Falconbridge! read more

This place was located at Governors Village when we first started going there. They closed that location without warning and never reopened it. So then we have to drive 15 min to get to their other location. then when i need flea meds i sent them 2 emails a few days apart using their request appointment form on the website. I waited a day or two between each then finally I called to get my revolution prescription renewed. No one ever answered my emails or phone calls even though I have been an established patient for over two years. So now my cat has fleas and it's now two weeks later and his last dose has worn off long ago. But who knew it would take so long to refill a flea med. ??? Now I have to go through the holiday weekend before it is delivered. Because oh, come to finally find out, they are way over charging me for revolution there. And the girl said they are out of it anyway. So now here we are in the height of flea season with no flea med. Thanks Falconbridge. My cat thanks you as he tears his fur out and itches himself constantly. read more

We brought our pup there to stay overnight because it was more convenient and close to where we work. When we arrived, we were met with a smiling associate but the place must have been disorganized because it took her about 10 minutes to find the vaccine paperwork sent over from our regular vet and about another 10 minutes for them to come and get her from us. Luckily we allowed enough time so that we weren't late for work. We came in expecting to pay a nightly stay fee and a regular entry exam because they have never seen her before. Then we received a call at work saying that during her exam, they noticed that her urine was cloudy and that they needed to do a urine dialysis which would be about $26. This was said over the phone. Because they sounded urgent like something was wrong, we, being new puppy parents, thought that an extra $26 was ok to test the urine. Our pup was completely fine and the urine came back normal. The next day when we went to pick her up and the bill ended up being $44 for the urine dialysis. I'm upset because we didn't budget more than $50 for everything and ended up spending about $86. I feel like we were tricked and preyed upon. Of course we want the best for our pup, but I think telling us one price on the phone and then basically doubling the price is unfair, I think that if they told us that it would be $44 on the phone, we probably would have asked a few more questions about her behavior, if she was acting strange or lethargic etc to make a better decision on whether to have them test it. To me it's like going to get your oil change expecting to pay 40 and then all the sudden you need to replace your filter, windshield wipers etc. My dog is not a car, she is a member of my family and I don't like being jerked around and tricked into paying for things that she doesn't need. Also, I was expecting to learn more about how she was while she was there, being a first time client, I wanted to know how she reacted and interacted with other dogs, people etc. Being a puppy, I want to make sure she gets the best care possible as well as learn about how I can be a better trainer and puppy parent for her. She is a great dog but I know she still has a few things we can curb as she continues to mature and grow. They did not give me any information which I felt was a little disconcerting. I've learned my lesson. I will not be going back to Falconbridge, I will make other arrangements with my regular vet, Brentwood Animal Hospital, whom is amazing and honest and genuine. Maybe in the future, I would suggest putting things in writing, like an email or text, instead of saying things over the phone, might lessen the miscommunication and or clarify the procedures being done. read more

This place absolutely deserves 5 stars. Yesterday I took our dog there for vaccinations. The vet unexpectedly discovered a skni problem and took the time to talk to me and help remedy the situation. The veterinarian and techs are caring and professional. I am very grateful! read more

I cannot say enough great things about this Vet. Dr. Karl, Dr. Lang, and ESPECIALLY Dr. Reeves are absolutely one in a million. The level of love and care provided is unparalleled. I dealt with a dog with a long term illness and they went out of their way to provide top notch care to my pet, and honestly to me as well as I dealt with such a difficult experience. They take time to truly get to know your pet and their needs, and honestly care for everyone who walks in the door. Prices are competitive, the facilities are excellent, and the staff treat their patients and owners like family. I will never go anywhere else. read more

My roommate and I have been taking her dog (Dahli) to Falconbridge for the past year. The staff is very friendly and knowledgable, and they always remember both me and Dahli. The offices are very clean and well-maintained, and the location on Hwy 54 is great. The last time I took Dahli in, the receptionist told me that the appointment had actually been the week before. But instead of slapping us with a no-show fee, they just said "That's okay, we can see her now." The only negative is that I sometimes feel like the vet is giving me a sales pitch and encouraging me to buy items I could get for cheaper elsewhere, but otherwise Falconbridge is absolutely great. read more

Having moved around quite a bit over the years, I've seen my fair share of vets in a variety of cities. Yet, Falconbridge Animal Hospital is -- by far -- the best. I adore the staff here. They're always incredibly friendly, and very helpful when it comes to scheduling a grooming, or getting a refill in medication. And, for the first time in what feels like forever with a Vet, Dr. Reeves actually took the time to really look at my dog and talk to me about treatment options for his allergies. You could tell she took a genuine interest in the pet's health, rather than just giving him a cursory glance and making sure his vaccinations were up to date. Whether you're boarding (never had an issue on short notice!), getting a check-up, or looking for grooming (Pinkie is outstanding)...you cannot go wrong with FAH. read more

My last visit was an almost total failure: Dingbat vet assistant is too busy telling me about her dog and what she gives him to listen to what I have to say about my dog's health issues. "Ok, I will check out fish oil," I say, and she goes to get the vet. Our regular vet is on vacation, but I was not told this when I scheduled the appointment, and the fill-in vet is not super sharp. She hardly looks at the notes/records and asks me if my dog is on any medications; when I say Frontline, she offers to renew the prescription, but I tell her that Frontline has been available OTC for the past year or so. Then I spot the dingbat assistant with a tether around my dog's head and dragging him across the lab floor. This is not ok. He is a rescued mutt and hardly a pampered pooch, but he is also 14 years old with a history of spine issues and arthritis pain. I stop everything there and point out that this is nominally a "senior wellness" visit and that I expect better care and handling of my elderly dog. The lab gets quiet like I have spoken out in class and the assistant agrees to use the leash and chest harness that was already hooked up. I feel like I have stepped across the divide between the "aren't you a cutie" customer-facing front end of the business and the product-moving, butts-in-cages backend operation. Later, as I'm checking out, I mention that I am not happy with the treatment, and I am essentially told that I can take my dog's records with me and go to another vet. I was already going to do that, but I thought I would just share my experience with you. Thanks. read more

Do Not use this Vet. Dr Karl is rude and unprofessional. She laughed I me when I had a question and continued to be unpleasant the next day when I pick my dog up after being spayed. I am not questioning her technical skills but her "bedside manner " is abominable. There are plenty of other Vets in the area so do not subject yourself to this one. read more

No matter when we board our dog he always ends up "sick" and "needing antibiotics." It never fails. Our bill goes from $75 to $300 EVERYTIME. WE ARE DONE!!! read more

This place is the absolute best. I've had dogs for 5 years and have moved a lot, so I've been to lots of vets, and none come close to Falconbridge. Everybody here is extremely friendly, and more important, the vets and techs never try to run up the bill. I was ready to have several expensive procedures for my dog, and the vet suggested way cheaper alternatives to try first--and they worked! Every time after I've come in for an issue with my pup they've called a few days later to check in and offer advice. And when I was out of state for the summer and needed help getting heartworm meds, they went out of their way to help. This is an extraordinary, special vet that's worthy going out of the way for. 5 stars. read more

Our experience with this practice was nothing short of wonderful. Our dog was getting old and I'll. For a few months, we used the "doggie day care service" and we were very happy with that. When it was finally time to say good-bye, the people at Falconbridge were understanding, supportive, and helpful. I would recommend this practice highly and without reservation. read more

Our lovely golden retriever Sadie is slowing down on walks and will not walk upstairs anymore. I don't mind her aging, but it pains me to see her hurting. Her back and hips are stiff and she winces when approached from the back or side. Clearly she is uncomfortable. Rimdyl helped at first, but does not seem to be providing enough relief anymore. I hate to up her dosage. Dr. Taute suggested acupuncture. Today was Sadie's first session. I would not have believed it unless I had seen it with my own eyes. She was nervous at first, but quickly accepted the needles (and the snacks provided by Dr. Taute!) I could feel her muscles relax under my hands. In minutes she was practically asleep. Afterwards she hopped into the car unaided, something she has not done in months. This afternoon she moved with ease, like a dog half her age. Amazing. We will certainly return to Dr. Taute! read more

So happy I found this place! They moved locations just up the road and I don't see new photos loaded, but I wanted to still post a review because this is a great place for exotic critters. I have two chinchillas among my pets and I'll tell you, it's not easy finding a vet that knows animals like them. Only downside was its expensive to board animals like them at around $17 a day. Chinchillas already spend most of the day in a cage like you would have for a rabbit, so they don't need too much special care. I would have also had to disassemble and reassemble their cage and bring it there to board them. I would have also been boarding my cat there as well, so it seemed like a lot to spend at $34 a day and a lot to pack. I wound up paying a friend to house sit which made more sense. All things considered, I'm glad I found them because they are a great place for all types of critter care! read more

Honest, reasonably-priced, friendly service. Brought Kitty here with little notice since she had a bad rash and since I work during their business hours, they were willing to work with me on my right schedule. All the nurses and doctors there are so nice and attentive and would call to just check up on her occasionally. Highly recommend this vet. read more

We are very pleased with the nearly two years of care and assistance we have received from the vets from this practice, especially from Dr. Abby Lang. read more

So we were nervous to board our dog here because usually we have family watch her, and last time we actually boarded her-our dog came back snappy and very timid which is the complete opposite of how she usually is. We swore we'd never board her at Petsmart again and just have family watch her. Unfortunately, circumstances changed last minute, so we had no choice but to board her again. We have a friend who works here as a vet tech, Jayne-and she LOVES animals and takes very good care of them. So we figured if she works here, it can't be bad. We dropped Peanut off. They had us fill out a decent amount of paperwork which is fine with me, I like knowing that they have all the info they need on her and all the numbers they need in case of emergency. As a new client, you do have to have your dog examined by one of their vets-which added $25 to our cost-but once again, it's nice that they actually care and want to cover all bases. Plus when we board in the future now she's in the system and doesn't need to do that again. You just have to either give them a print out of your pets shots or have your vet fax it to them which is what we did. When Peanut first arrived she was scared. As I mentioned, she's had bad experiences with boarding before. The ladies at the front desk were quick to be nice to her and hold and pet her. There were other dogs being dropped off too that she seemed to mesh well with, so that was reassuring. So we dropped her off and were on our way. The entire weekend went by and we didn't get a phone call which meant there were no emergencies, or any problems that crept up. When we went to pick her up today, we were so pleased. Before she even saw us we could see her jumping around down the hallway with the vet tech who was bringing her to us, and she looked so happy. This was a much different Peanut than the shaky timid dog that we picked up from past boarders. So they get 5 stars, they took really good care of her. Of course she was even happier when she realized we were there to get us, but like I said, she wasn't unhappy at all even before seeing us. We will definitely bring her back here for boarding needs in the future! And for dogs under 30 lbs, boarding is only $23 a night which is very good in my opinion. read more

My dog and I recently moved from NC to MA, and we miss the folks at Falconbridge so much. Growing up with a dog, I always thought it was just the norm for dogs to hate going to the vet. But, my dog actually enjoyed going to Falconbridge and he LOVED both of the vets were saw during our 2 years there. They would take the time to say hi to him and give him some love before getting down to business. Now, at our new vet, he is learning to hate the vet (he doesn't get the kind of affection here that the doctors at Falconbridge gave him). I highly recommend Falconbridge. I wish we could have brought them with us. read more

The Falconbridge team is awesome! My three current cats (and one past cat) all have been treated here since probably 2013 (maybe longer). My vet (Keri Reeves) is always responsive to questions and concerns. The entire staff works tirelessly to care for many different types companion animals. They even support meals on wheels and have a fundraiser every year for it. I have never known a vet practice like Falconbridge. They genuinely care about the health and wellbeing of all the animals they treat. read more

Left a voicemail for them Sunday for my dog who has a broken dew claw. They called me back and said I could have 4:30 today then when I called to confirm said nope sorry. We gave the appointment to someone else. It literally took me 15 minutes to return the call. read more

I absolutely loved Falconbridge, and I'm sad I won't be able to go to them anymore now that I'm moving away. The staff are always friendly and helpful, the vets are knowledgeable and completely non-judgemental. My dog had a few non-routine health issues in the 4 years that I was going to them, and I always felt like she was in good hands. The boarding there is also reasonable priced and they've always been able to fit me in. read more

The good folks at Falconbridge Animal Hospital have been taking care of all of my animals for a long long time everybody treats me well even when I come in screaming and crying because one of my animals is hurt they immediately take care of me and my pets they have gone way above the call of duty to help me in my times of need with animals that have aged And need to go to their final resting place and they take care of me just as well as they take care of all of my pets I can't imagine ever going anywhere else read more

Falconbridge Animal Hospital - Gilligan Oliver and Benjamin - Veterinarians Near Me - Durham, North Carolina

I have been bringing my dog and cat to Falconbridge for four years now, and could not be happier with the quality of care they've received there. The staff is always friendly and attentive, and seems to have low turnover as there a quite a few familiar faces. My dog is generally terrified of the vet, so he usually comes home with a small plush toy as a bravery souvenir from the staff. The prices are reasonable, and I've never felt they've taken advantage of me. They also have an online pet portal for prescriptions renewals and appointment reminders, which is super helpful. I've had very bad experiences with my previous vet in Greensboro, and I'm so happy to have found a trustworthy animal hospital. read more

I love this practice, they are friendly,reasonably priced and very knowledgeable. The approach here is very conservative. They do not run up the bill by doing unnecessary diagnostics. Dr. Leaf is just wonderful, kind and smart. I am so happy to have found this practice. read more

I've been going to Falconbridge for several years, and I loved it so much that I convinced 2 friends to transfer their pet care here. However, over time, I've noticed that they've become more expensive, much busier, and less responsive. One vet at Falconbridge has been so fantastic that she's made these inconveniences worth it. She takes time to help me research all my potential treatment options, frequently makes the post-visit phone call herself, is patient with my decision-making,and supports me when I choose less invasive tests and treatments for my 14-year-old dog. Other vets in this clinic have recommended regular blood tests for my dog, despite my preference to keep him on his arthrirtis pain and T-storm anxiety medications despite elevated liver values (what good's a liver to an old dog who hurts all the time?) The awesome vet is moving out-of-state, and I'm going to try to find another clinic in the area with a vet who shares her compassion for old dogs and their doting owners. read more

We absolutely love this vet. All of the doctors are fantastic and treat our dogs like they are part of their family. I never thought our pups would love going to the vet, but they do. I highly recommend going to Falconbridge. We've been going for about 3 years now and are really happy there. read more

Absolutely the worst service EVER!!! The owner was very unprofessional, and I felt bad for the good Doctors that work for her. It was so unfortunate to witness such crude service. read more

They have cared for my sickly cat for many years helping him have the best quality of life possible. During his last days, they were extremely compassionate and caring. read more

Falconbridge is staffed by wonderful people who truly care about your animals. The vets there helped me bring an abandoned, starving chow retriever I found on a highway back to full health, finding an innovative medication for his extreme food allergies. They have provided excellent care for my animals and been extremely compassionate at the end of life. A few months ago, I had to say goodbye to my beloved chow retriever when he collapsed, and the vet gave me a spare room to be with him until I was ready to let him go. All the vets are good, but I work most often with Dr. Taute and Dr. Reeves. read more

I am beyond thrilled with this vet office. We have brought two cats and a dog there for their standard annual exams and boarded our dog there once, and that has all gone smoothly. The veterinary and office staff were polite, enthusiastic, and helpful. We've also had to make some last-minute appointments due to sudden illnesses and injuries. They have always gone out of their way to squeeze us in the same day when an emergency arises. During these appointments they have given great healthcare to our pets, taking their time to get a thorough background on the issue without pushing unnecessary or expensive extras on us. So far we have seen Drs. Karl, Leaf, and Reeves, and we've had good experiences with every one of them. read more

I used to take my cat to Banfield (see my other review for that story) but never again. All it took was one visit for my cat's UTI to change my mind. My cat used to have extreme anxiety at the vets and Banflield advised to sedate him everytime a vvaccine was to be administered or bloodwork taken. I took my little guy to Falconbridge and realized that it wasn't him, it was the vet! My little guy didn't have to held down or sedated, he didn't throw any fuss, and he actually came out of the office as calm as he went in. Everyone there was genuinely nice and friendly. It was slower pace there than banfield as they actually took the time to listen and communicate with the owners as much as they spent time with the pets. It was refreshing to see my concerns being listened to and actually addressed. The most important thing is that they treat my cat as well as I do, and that's a huge deal. They didn't hold him down or force him to do anything, but rather coaxed him and treated him gently and nicely. Unsurprisingly he was cooperative and calm the whole time. I can truly say that this practice treated my cat as though he was their own. It's refreshing to talk to people who truly care about the health of your pet (both mental and physical) and don't see your pet as just a number or "thing" that needs to be taken care of. Another thing to note, my cat doesn't do well in carriers. He never has because, well, he never has to be in one. He's used to being harnessed and leashed, but mostly he would rather just be carried in my bag or held. At banfield, this was impossible as they made it a point to inform me that they do not accept non-carriered cats. At Falconbridge, this was not an issue. They understood that my cat does just fine out and about by himself because he's been conditioned to behave well this way and allowed it. This was a huge plus for me, as I like to see an office handling each pet on a case-by-case basis. It's just a small thing, but I found it worth noting. read more

We went to Falconbridge for 20+ years. I thought we were valued clients but last spring I was faced with a family emergency just as I had scheduled my dogs for their dental procedures. I was desperate for some help and asked the receptionist to have Dr. Karl come to the phone so I could explain my situation to her. The receptionist called back to say that Shelli would not speak with me. I will never return. read more

I don't typically write reviews but after recently losing one of my dogs i had to tell everyone how amazing the staff at falconbridge is. I've used other vets and felt like it was a cattle call. you're in and you're out and noone knows your name or remembers you from last time. the wonderful people at falconbridge always knew who i was and remembered my dog to. they were always available to answer as many questions as i had and had a genuine concern for how he was doing. to be honest they feel like family and me and my old man (charlie) looked forward to every visit there. i will stay with them with the rest of my pets. perfect service hands down. read more

I can't stress enough how important it is to be very cautious about veterinary care. Dr. Karl is a great surgeon. She does a lot of surgeries. Between surgeries and an extremely large number of "required" immunizations, it's a lucrative business model I'm sure. She fails to get diagnostics to support her opinions and in my case, it created a situation which led to a horrendous torture of my dog until she had to be put down because the infection created was so bad. When a person is completely unable to admit they have made a mistake, to themselves as well as to you, they do things like pulling good tooth after good tooth after good tooth to prove to themselves they are right. So, my poor dog underwent serious trauma which lit a more serious ailment on fire and caused a terrifying experience for both my dog and myself until she finally had to be put down. Even in the face of documented diagnostic evidence afterwards, she still would not admit error and blamed the client. Malpractice is an understatement ... she should lose her license and her half of the practice shut down. It's a sad day when someone who makes an oath to do no harm to animals chops away recklessly with no conscience. I now have to live with making the decision to trust her only to find out what kind of vet and character was really underneath it all. read more

This place is amazing. I took my beloved dog there for 8 years and Dr. Keri Reeves was amazing. When I first started seeing Dr. Reeves I had a very sick pet who had been misdiagnosed and overmedicated by previous vets. She restored her health and kept her healthy, happy, and strong during our entire stay in NC. Dr. Reeves is an angel who truly loves animals and it shows. The office staff has changed over the years and currently there are some new people there that are a little less friendly but I didn't mind too much. Dr. Reeves is patient, loving, and very thorough. She answers questions and goes over everything with you so you can make the best decision for you and your pet and more importantly, you can TRUST her. My heart breaks knowing she will no longer be looking after my 11 year old dog because we moved out of state. Your fur baby will be in excellent, loving hands at Falconbridge. In the triangle, I wouldn't go anywhere else. read more