I waites about e weeks to post this review. Since i had property at their business that i didnt trust them woth till i paid to get it out. We go to fall river pawn brokers alot. Weve bought tv, to jewelry pawn otems when we fall on hard times ect. Me and my husband go about 3 and a half weeks ago. As were walking to tje door to get buzzed in. The manager( who i thought was the owner) was holding the door open and on the phone. Now prior to this my husband bought me a watch for 3 kings. As we dont celebrate christmas on the 25. We walk up to the window with the lil spanish short girl that always has herpes on her lip. I proceed to tell her im here to pawn my computer which already sucks and is kimd of humiliating but stuff happens we endure it and keep moving. So drom the minute we walk up to the wi dow she has a attitude so im lookomg at my husband and lookong at her trying to contain myself feom snapping on a customer service chick who behind thick bullet proof glass with a reckless mouth. My husband proceeds to tell her we bought a $100 dollar watch from here and its not working before he could finish his sentence she snaps what i guess you want your moneu back we dont do refunds and shrugged her shoulders. My husbans atill tryi g to explain that i just ioenes it the day b4 as that was the holiday we celebrate. So were trying to fi ish the business we came to do and she is asking me questions talking down to me and rolling here eyes ( very unprofessional) i tell her she is very rude for having to work with customers. She should change her attitude I ask for her manager, the man i seen earlier at the front door comez out and right before i could say anything is lile shes not getting smart with tou shes doing her job he said hes been standing there the whole time and heard everything. So i said to hom i sisnt just walk in here and you we're at youre front door on your cell phone. I say hello and walked in the store to the window. He showed me something that looked lile a alexa on his hand and aaid i hearf everything. I said ok then how can we get my watch fixed. He said oh so you want a refund. Again i stated no i u understand how it may look im down here pawning my computer but sometimes more important shit matters that week like food for my son if we ever fall on hard time which hardly every happens. But people like him and her auto matically put us in a bix of junkies, convicts or just flat out lower then them. So back to the story i said no i neber said i wanyed a refund i wanted to see what they could do about giving me i fo on how to get this watched fixed it's beautiful doesnt take battery it one that works just being on your rist so i didnt kniw to much about it. Me thinking i could go back to where i bought it and possible receive customer service on items i bought there was crazy of me to think!! This man stoid there and lied for this rude employee obviously she is very special to him, remember she had the herpes all over her lip. He had her back good bad or ugly. They are very ghetto. The only guy that is professional is. The big black ma. I forget his name which i regret because he is so respectful and is a great salesman l. He talks us into buying stuff all the time. I wish him great sucess spread love not hate. Im from Philadelphia where its lile a concrete jungle but business respect their customers. No i did not need a refund i loved the watch your company should be ashamed of yourself the way you acted for me inquiring about what you could do to help me. I wpuld give rhis placw negative stars if i could. Poor management poor lil lost girls who dont know how to act. If you dont like your job quit dont take it put on the peoppe who do business with the company you work for withoit us customers your company wouldnt survive. #itsashameilovedthatplaceatonepoint read more